Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004435 | HM Courts and Tribunals Service Mr I complains that HMCTS lost documents he sent with a probate application. He also complains about the time HMCTS … |
UK Government | Closed | 8 Dec 2025 |
| P-004317 | HM Courts and Tribunals Service Mr L complains that HM Courts and Tribunals Service (HMCTS) did not notify him of the hearing date for his … |
UK Government | Closed | 24 Nov 2025 |
| P-004307 | HM Courts and Tribunals Service Mr A complains about HMCTS, on behalf of himself and his wife in relation to an application to obtain the … |
UK Government | Not upheld | 19 Nov 2025 |
| P-004173 | HM Courts and Tribunals Service Mrs H is unhappy that her adoption records were lost during transfer to a new location after the court where … |
UK Government | Not upheld | 16 Oct 2025 |
| P-003677 | HM Courts and Tribunals Service Ms E says HMCTS has not offered her a suitable remedy for a delay in its process which caused her … |
UK Government | Closed | 20 Jul 2025 |
| P-003637 | HM Courts and Tribunals Service Mr V complains that HMCTS staff at the Central London County Court failed to act on his written request to … |
UK Government | Closed | 9 Jun 2025 |
| P-003280 | HM Courts and Tribunals Service Mr P complains that court staff lost the original will copy he sent to them. He is unhappy with the … |
UK Government | Closed | 2 Jan 2025 |
| P-003229 | HM Courts and Tribunals Service Ms O complains HMCTS failed to tell her about a hearing held on 24 August 2022. She also complains about … |
UK Government | Closed | 27 Dec 2024 |
| P-003194 | HM Courts and Tribunals Service Miss A complains that HMCTS delayed drawing an order, the court did not reply to her emails and that her … |
UK Government | Closed | 20 Dec 2024 |
| P-003213 | HM Courts and Tribunals Service Mr K complains about the service he received from HM Courts and Tribunal Service following an application (to set aside … |
UK Government | Closed | 13 Dec 2024 |
| P-003216 | HM Courts and Tribunals Service Mr E complains HM Courts and Tribunals Service made errors when it handled his penalty charge notice. |
UK Government | Closed | 12 Dec 2024 |
| P-003156 | HM Courts and Tribunals Service Mr T complains that HMCTS lost his court file for eviction proceedings which went unnoticed for several months, causing delays … |
UK Government | Closed | 27 Nov 2024 |
| P-003061 | HM Courts and Tribunals Service Mr O complains that HMCTS failed to seal an order that was sent to the debtor’s bank. Mr O also … |
UK Government | Closed | 24 Oct 2024 |
| P-002878 | HM Courts and Tribunals Service Mr W complains that HM Courts and Tribunal Service sent an Attachment of Earnings Order (AoE) sharing his personal data … |
UK Government | Closed | 27 Aug 2024 |
| P-002709 | HM Courts and Tribunals Service Mrs H complains that HMCTS delayed in processing her divorce application. |
UK Government | Closed | 20 Jun 2024 |
| P-002720 | HM Courts and Tribunals Service Mr R complains about how HMCTS handled his application to reseal his mother’s probate and the way it handled his … |
UK Government | Partly upheld | 6 Jun 2024 |
| P-002579 | HM Courts and Tribunals Service Mr A complains that HMCTS backdated the seal to indicate when a Remuneration Application was issued, which was lodged in … |
UK Government | Closed | 8 May 2024 |
| P-002475 | HM Courts and Tribunals Service Ms O complains that HM Courts and Tribunals Service prevented her from having an oral hearing of her applications in … |
UK Government | Closed | 20 Feb 2024 |
| P-002446 | HM Courts and Tribunals Service Mr A complains that HM Courts and Tribunals Service refused to give him a copy of a document he asked … |
UK Government | Closed | 6 Feb 2024 |
| P-002411 | HM Courts and Tribunals Service Mr L complains that HMCTS did not contact him to take a court fee although he asked it to. He … |
UK Government | Upheld | 12 Jan 2024 |
| P-002340 | HM Courts and Tribunals Service Mr A complains that HMCTS wrongly banned him from driving despite successfully appealing its first judgement. He adds that HMCTS … |
UK Government | Closed | 19 Dec 2023 |
| P-002330 | HM Courts and Tribunals Service Mr O complains HMCTS made errors when handling an application for divorce made by his wife. He says papers were … |
UK Government | Closed | 12 Dec 2023 |
| P-002295 | HM Courts and Tribunals Service Mr I complains about which court HMCTS allocated his case for the Money Claim Online service to. He complains that … |
UK Government | Closed | 21 Nov 2023 |
| P-002258 | HM Courts and Tribunals Service Mr R complains that a speeding fine was sent to him 14 days after the offence. He also complains that … |
UK Government | Closed | 31 Oct 2023 |
| P-002488 | HM Courts and Tribunals Service Ms F complains about the handling of a court hearing for a Single Justice Procedure Notice (SJPN) in October 2021. … |
UK Government | Closed | 18 Oct 2023 |