Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002806 | Guy's and St Thomas' NHS Foundation Trust Mr C complains about the care and treatment his son had in July and August 2023. He complains his son … |
NHS in England | Closed | 30 Jul 2024 |
| P-002683 | Guy's and St Thomas' NHS Foundation Trust Mrs O complains about the care and treatment her daughter received from the Trust between June 2020 and March 2021. … |
NHS in England | Closed | 6 Jun 2024 |
| P-002566 | Guy's and St Thomas' NHS Foundation Trust Mrs C complains about a consultant's decision to discharge her from orthopaedic care in March 2022. She says her concerns … |
NHS in England | Closed | 29 Apr 2024 |
| P-002560 | Guy's and St Thomas' NHS Foundation Trust Mr E complains the Trust’s management of his chronic pain in June 2022 was poor. He says the Trust failed … |
NHS in England | Closed | 18 Apr 2024 |
| P-002501 | Guy's and St Thomas' NHS Foundation Trust Mr P complains on behalf of his partner, Mr E, about the Trust’s consistent delays in completing cardiac surgery from … |
NHS in England | Closed | 14 Mar 2024 |
| P-002470 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complains the Trust refused funding for a dental implant in May 2023, when it previously funded dental repairs … |
NHS in England | Closed | 28 Feb 2024 |
| P-002426 | Guy's and St Thomas' NHS Foundation Trust Mrs A complains about getting an injury while using the lift at the Trust. |
NHS in England | Closed | 23 Jan 2024 |
| P-003873 | Guy's and St Thomas' NHS Foundation Trust Mrs E complains the Trust refused a reasonable adjustment and did not let her stay on the ward with her … |
NHS in England | Closed | 7 Sep 2023 |
| P-003907 | Guy's and St Thomas' NHS Foundation Trust Mr L complains the Trust did not fully investigate his son's symptoms and discharged him without a diagnosis. He also … |
NHS in England | Closed | 13 Jul 2023 |
| P-001892 | Guy's and St Thomas' NHS Foundation Trust Mr C complains the Trust failed to put in place an adequate care plan to treat his wife's perforated oesophagus … |
NHS in England | Not upheld | 9 Mar 2023 |
| P-001857 | Guy's and St Thomas' NHS Foundation Trust Mrs E complains the Trust failed to diagnose her husband's brain cancer and instead diagnosed him with Parkinson's disease. |
NHS in England | Closed | 7 Mar 2023 |
| P-001735 | Guy's and St Thomas' NHS Foundation Trust Ms R complains the Trust failed to consider her family history when assessing her risk of breast cancer and did … |
NHS in England | Closed | 31 Jan 2023 |
| P-001748 | Guy's and St Thomas' NHS Foundation Trust Mr I complains the Trust failed to correctly diagnose him and wrongly treated him for a skin condition for 15 … |
NHS in England | Closed | 19 Jan 2023 |
| P-001617 | Guy's and St Thomas' NHS Foundation Trust Ms A complains about the Trust refusing her orthodontic treatment to improve the contact between her teeth and to improve … |
NHS in England | Closed | 28 Nov 2022 |
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