Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003632 | Department for Work and Pensions Mrs X complains the Department for Work and Pensions misadvised her about moving from Disability Living Allowance to Personal Independence … |
UK Government | Partly upheld | 29 Jun 2025 |
| P-003546 | Department for Work and Pensions Mr A complains about the DWP and the third-party company it employed to deliver the Restart Scheme. He complains about … |
UK Government | Closed | 19 May 2025 |
| P-003450 | Department for Work and Pensions Mr B complained about DWP’s handling of his Employment and Support Allowance claim. He says it delayed notifying him of … |
UK Government | Closed | 18 Mar 2025 |
| P-003307 | Department for Work and Pensions Mr T complained about misinformation regarding Limited Capability for Work Related Activity (LCWRA) payments, given to him by the DWP. … |
UK Government | Closed | 21 Jan 2025 |
| P-003296 | Department for Work and Pensions Miss A complains about the DWP’s actions between April 2021 and January 2022. She says on 21 April 2021 DWP … |
UK Government | Upheld | 8 Jan 2025 |
| P-003232 | Department for Work and Pensions Miss A complains that DWP wrongly said she had failed to declare her Teacher’s Pension in her Universal Credit application. … |
UK Government | Closed | 18 Dec 2024 |
| P-003180 | Department for Work and Pensions Mr L complains that DWP failed to assess him for Income Related Employment and Support Allowance (ESA) in 2012 and … |
UK Government | Partly upheld | 26 Nov 2024 |
| P-003143 | Department for Work and Pensions Mrs O complains about the level of compensation DWP offered her mother after it failed to pay her the Disability … |
UK Government | Closed | 14 Nov 2024 |
| P-003055 | Department for Work and Pensions Mr A complains that since August 2021 the DWP failed to pay him the correct amount of rent through an … |
UK Government | Closed | 15 Oct 2024 |
| P-002989 | Department for Work and Pensions Mrs R complains the DWP gave her incorrect information in 2012 when it told her she needed to have reached … |
UK Government | Closed | 26 Sep 2024 |
| P-003164 | Department for Work and Pensions Mr G complains DWP failed to adequately communicate the change in pension legislation from the Pensions Act relating to the … |
UK Government | Partly upheld | 21 Aug 2024 |
| P-002845 | Department for Work and Pensions Mrs C complains that it took Child Maintenance Service too long to calculate her maintenance payment in September 2022. |
UK Government | Closed | 14 Aug 2024 |
| P-002722 | Department for Work and Pensions Mr O complains the organisations delayed processing his son's application for a Personal Independence Payment and they gave him incorrect … |
UK Government | Closed | 23 Jun 2024 |
| P-002708 | Department for Work and Pensions Mr R complains about DWP’s handling of his family’s Universal Credit (UC) claim. He says it has failed to help … |
UK Government | Closed | 6 Jun 2024 |
| P-002611 | Department for Work and Pensions Mrs D complains about the way DWP handled her state pension after her husband died in 2019. She also complains … |
UK Government | Closed | 21 May 2024 |
| P-002290 | Department for Work and Pensions Mr A complains the DWP ended his Pension Credit claim in 2018 because he had a lodger living with him. |
UK Government | Closed | 13 Nov 2023 |
| P-002191 | Department for Work and Pensions Mr X complains DWP did not manage its investigation into a third party using his details to try and make … |
UK Government | Closed | 31 Jul 2023 |
| P-003887 | Department for Work and Pensions Mr A and Dr A complain that DWP has not done enough to support them with applying for Carer’s Allowance, … |
UK Government | Closed | 21 Jul 2023 |
| P-002015 | Department for Work and Pensions Mr W complains DWP did not tell him he would lose his Working Tax Credits when he made a claim … |
UK Government | Closed | 16 Jun 2023 |
| P-001889 | Department for Work and Pensions Mr I complains the Department for Work and Pensions wrongly decided he was no longer entitled to the Job Seeker's … |
UK Government | Closed | 23 Mar 2023 |
| P-001853 | Department for Work and Pensions Mrs X complains about how DWP dealt with a fraudulent universal tax credit claim made in the name of her … |
UK Government | Closed | 16 Mar 2023 |
| P-001912 | Department for Work and Pensions Mr A complains DWP wrongly sanctioned him between 2018 and 2019 and underpaid him benefits. He also complains DWP’s compensation … |
UK Government | Closed | 15 Mar 2023 |
| P-001706 | Department for Work and Pensions Mr U complains DWP wrongly applied sanctions to his universal credit claim and that staff were rude to him during … |
UK Government | Closed | 31 Jan 2023 |
| P-001847 | Department for Work and Pensions Mr R complains DWP incorrectly refused to reimburse legal fees he paid in pursuing a Judicial Review (JR). He also … |
UK Government | Closed | 31 Jan 2023 |
| P-001707 | Department for Work and Pensions Mr B complains DWP incorrectly said a payment it made to him in June 2020 was an overpayment, and then … |
UK Government | Closed | 31 Jan 2023 |