Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001785 | County Durham and Darlington NHS Foundation Trust Mr A complains the Trust discharged him too soon and failed to diagnose his heart failure. He also complains about … |
NHS in England | Closed | 8 Feb 2023 |
| P-001715 | County Durham and Darlington NHS Foundation Trust Mrs O complains about the Trust's care and treatment when she had laparoscopic (keyhole) surgery. |
NHS in England | Upheld | 31 Jan 2023 |
| P-001461 | County Durham and Darlington NHS Foundation Trust Mrs A complains that the Trust provided conflicting information regarding her mother, Mrs O's, death. She complains when information about … |
NHS in England | Closed | 18 Jul 2022 |
| P-001379 | County Durham and Darlington NHS Foundation Trust Mr G complained that staff at the County Durham and Darlington NHS Foundation Trust left him unattended for long periods … |
NHS in England | Closed | 29 Apr 2022 |
| P-001205 | County Durham and Darlington NHS Foundation Trust Mr E complained the Trust delayed the specialist review and his mother’s kidney stone extraction and stenting procedure. He also … |
NHS in England | Upheld | 15 Nov 2021 |
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