Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002491 | Child Maintenance Service (CMS) Mr A complains the Child Maintenance Service delayed taking action on his concerns that it had incorrectly calculated his maintenance … |
UK Government | Closed | 26 Mar 2024 |
| P-002513 | Child Maintenance Service (CMS) Mr A complains the CMS failed to consider evidence he provided which caused a delay in accurately calculating his maintenance … |
UK Government | Closed | 21 Mar 2024 |
| P-002516 | Child Maintenance Service (CMS) Ms U complains the level of compensation the CMS has paid her is not enough to recognise the problems she … |
UK Government | Closed | 19 Mar 2024 |
| P-002456 | Child Maintenance Service (CMS) Ms A complains that the Child Maintenance Service has failed to collect the outstanding balance of maintenance owed to her. |
UK Government | Closed | 21 Feb 2024 |
| P-002395 | Child Maintenance Service (CMS) Mr D complains that CMS did not follow the correct process when putting a Deduction from Earnings Order in place. |
UK Government | Closed | 22 Jan 2024 |
| P-002348 | Child Maintenance Service (CMS) Mr A complains that the CMS has not properly compensated him for not telling him until August 2019 that his … |
UK Government | Upheld | 21 Dec 2023 |
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