Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002849 | Barts Health NHS Trust Ms E complains about the care the Trust gave to her sister between January and March 2020. |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002840 | Barts Health NHS Trust Mr A complains about how the Trust cared for his mother. He complains about its treatment and its communication. |
NHS in England | Closed | 22 Aug 2024 |
| P-002839 | Barts Health NHS Trust Mrs R complained about the care and treatment the Trust gave her husband in January 2021. She said the Trust … |
NHS in England | Upheld | 21 Aug 2024 |
| P-002756 | Barts Health NHS Trust Mr A complains that the Trust did not take action on his scan results for nine months despite the family … |
NHS in England | Closed | 22 Jul 2024 |
| P-002810 | Barts Health NHS Trust Mr R complains the Trust refused to fix a faulty pain device and kept cancelling surgery. |
NHS in England | Closed | 17 Jul 2024 |
| P-002782 | Barts Health NHS Trust Miss F complains about how the Trust managed her mother’s deterioration and communicated with her about this.S |
NHS in England | Partly upheld | 7 Jul 2024 |
| P-002656 | Barts Health NHS Trust Mrs H complains the Trust did not take action to act on Mr D’s worsening health, or give him the … |
NHS in England | Closed | 18 Jun 2024 |
| P-002649 | Barts Health NHS Trust Miss E complains the Trust failed to admit her son after waiting a long time in the emergency department. Miss … |
NHS in England | Closed | 27 May 2024 |
| P-002497 | Barts Health NHS Trust Mr L complains the Trust misdiagnosed him with a sexually transmitted disease in February 2022 and about the length of … |
NHS in England | Closed | 12 Mar 2024 |
| P-002362 | Barts Health NHS Trust Mr Y complains that when his daughter had complications caused by chickenpox the Trust incorrectly prescribed ibuprofen. |
NHS in England | Closed | 18 Dec 2023 |
| P-002377 | Barts Health NHS Trust Mr E complains about the care and treatment his mother had. He complains about her treatment, discharge and arranged care … |
NHS in England | Closed | 11 Dec 2023 |
| P-002317 | Barts Health NHS Trust Mr A complains the Trust delayed referring him to its restoration department and by the time it did it was … |
NHS in England | Closed | 28 Nov 2023 |
| P-002320 | Barts Health NHS Trust Mr L complains the Trust did circumcision incorrectly and the stitching was too tight. He also complains it did not … |
NHS in England | Closed | 1 Nov 2023 |
| P-003876 | Barts Health NHS Trust Ms I complains the Trust charged her to have an urgent defibrillator fitted in July 2022. She says the Trust … |
NHS in England | Closed | 19 Sep 2023 |
| P-002035 | Barts Health NHS Trust Miss W complains on behalf of her sister, Miss X. She complains that when Miss X went for brain surgery … |
NHS in England | Closed | 7 Jun 2023 |
| P-001791 | Barts Health NHS Trust Ms R complains the Trust's communication about her father's treatment was poor and there were long delays in her father … |
NHS in England | Upheld | 27 Feb 2023 |
| P-001552 | Barts Health NHS Trust Mr E complains on behalf of his wife, Mrs E following an operation in 2012 during which her bowel was … |
NHS in England | Closed | 14 Sep 2022 |
| P-001448 | Barts Health NHS Trust Mrs C complains Barts Health NHS Trust (the Trust) failed to reschedule her shoulder operation after it was cancelled in … |
NHS in England | Closed | 12 Jul 2022 |
| P-001320 | Barts Health NHS Trust Ms U complained that Barts Health NHS Trust referred her from one doctor to another and prescribed unnecessary treatment without … |
NHS in England | Closed | 31 Mar 2022 |
| P-001302 | Barts Health NHS Trust Mrs K complained about the care and treatment she received while she was in labour and giving birth at Barts … |
NHS in England | Closed | 8 Feb 2022 |
| P-001308 | Barts Health NHS Trust Ms I complains about the care and treatment she received from Barts Health NHS Trust in relation to her hysterectomy … |
NHS in England | Closed | 8 Feb 2022 |
| P-001257 | Barts Health NHS Trust Miss O complains about aspects of her care and treatment during a second trimester miscarriage she had at Barts Health … |
NHS in England | Upheld | 21 Jan 2022 |
| P-001230 | Barts Health NHS Trust Miss A complains about her maternity and postnatal care at the Trust in January 2020. |
NHS in England | Upheld | 2 Dec 2021 |
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