Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004865 | East and North Hertfordshire Teaching NHS Trust Mrs H complains about her care and treatment during and after surgery in April 2023. She complains the Trust did … |
NHS in England | Closed | 20 Feb 2026 |
| P-004867 | HM Revenue and Customs Mr E complained that HMRC closed its national Minimum Wage investigation due to him pursuing his own legal action, even … |
UK Government | Not upheld | 20 Feb 2026 |
| P-004861 | Office for Standards in Education, Children's Ser… Mr O complains that Ofsted refused to address his safeguarding and equality complaint. He believes they did so incorrectly by … |
UK Government | Closed | 19 Feb 2026 |
| P-004860 | HM Passport Office Mr X complains HM Passport Office rejected him as a referee for his friend’s urgent passport application and would not … |
UK Government | Closed | 19 Feb 2026 |
| P-004859 | A practice in the Barnet area Mr B complains about aspects of his care and service from a GP practice in London. Specifically he complains about … |
NHS in England | Closed | 19 Feb 2026 |
| P-004870 | An independent provider in the Cornwall area Ms R complains about aspects of the care she received at the Provider on 22 April 2025. Specifically, Ms R … |
NHS in England | Closed | 19 Feb 2026 |
| P-004862 | Lewisham and Greenwich NHS Trust Mr D complains about the care and treatment Lewisham and Greenwich NHS Trust (the Trust) provided to his brother, Mr … |
NHS in England | Closed | 19 Feb 2026 |
| P-004855 | Derby and Derbyshire Integrated Care Board Mr A complains Derby and Derbyshire Integrated Care Board failed to complete timely reviews of his mother's eligibility for CHC … |
NHS in England | Closed | 18 Feb 2026 |
| P-004857 | A dental practice in the Havant area Miss H complains that the Practice filled her tooth to close to the nerve causing her pain. She also says … |
NHS in England | Closed | 18 Feb 2026 |
| P-004856 | London North West University Healthcare NHS Trust Mrs A complains about the care provided to her husband, Mr A, by London North West University Healthcare NHS Trust … |
NHS in England | Closed | 18 Feb 2026 |
| P-004858 | An independent provider in the Cornwall area Mrs X complains the Trust failed to robustly complete her autism assessment. |
NHS in England | Not upheld | 18 Feb 2026 |
| P-004854 | An independent provider in the Tonbridge and Mall… Mr U complains about the treatment he received at a physiotherapy appointment in June 2024. He complains the clinician did … |
NHS in England | Closed | 18 Feb 2026 |
| P-004848 | A practice in the Cumberland area Mrs I complains about not being given a face-to-face GP appointment following an injury. Mrs I also says she had … |
NHS in England | Closed | 17 Feb 2026 |
| P-004851 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss W complains about care the Trust provided during three admissions between 2021 and 2022, including concerns about consent, investigations, … |
NHS in England | Closed | 17 Feb 2026 |
| P-004852 | Calderdale and Huddersfield NHS Foundation Trust Mr N complains about the diagnosis given for his infant child. |
NHS in England | Closed | 17 Feb 2026 |
| P-004850 | South West London and St George's Mental Health N… Mr A brings the complaint about the service South West London and St George's Mental Health NHS Trust provided to … |
NHS in England | Closed | 17 Feb 2026 |
| P-004853 | Lewisham and Greenwich NHS Trust | NHS in England | Closed | 17 Feb 2026 |
| P-004849 | Imperial College Healthcare NHS Trust Ms D complains the Trust removed her from its surgery waiting list. The Trust then made her undergo a psychology … |
NHS in England | Closed | 17 Feb 2026 |
| P-004843 | Barnsley Hospital NHS Foundation Trust Mr L complains about the mismanagement of his Crohn's disease, which he says led to him having an open surgery. |
NHS in England | Partly upheld | 16 Feb 2026 |
| P-004845 | NHS England | NHS in England | Closed | 16 Feb 2026 |
| P-004842 | A dental practice in the Wigan area Miss B complains the Practice failed to include her upper right (UR) second molar and UR wisdom tooth in her … |
NHS in England | Closed | 16 Feb 2026 |
| P-004844 | Northern Care Alliance NHS Foundation Trust | NHS in England | Partly upheld | 16 Feb 2026 |
| P-004841 | HM Revenue and Customs Mr A complains about the actions of H M Revenue and Customs (HMRC). He tells us it sent his tax … |
UK Government | Closed | 16 Feb 2026 |
| P-004846 | Manchester University NHS Foundation Trust Mrs A complains the Trust did not provide the correct care and treatment for sepsis when treating her daughter R … |
NHS in England | Closed | 16 Feb 2026 |
| P-004840 | Dorset County Hospital NHS Foundation Trust Mrs J complains about the care her husband, Mr J received from the Dorset County Hospital NHS Trust between 2022 … |
NHS in England | Partly upheld | 16 Feb 2026 |