Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005114 | Sheffield Teaching Hospitals NHS Foundation Trust Mr I complained a consultant cardiologist failed to review his medication when he reported side effects, and ignored his research … |
NHS in England | Closed | 26 Mar 2026 |
| P-005117 | A practice in the Walsall area Mr B complained the Practice failed to appropriately identify and treat his groin pain between June 2023 and July 2024, … |
NHS in England | Closed | 26 Mar 2026 |
| P-005116 | Home Office Mr B complained the Windrush Compensation Scheme (WCS) improperly assessed his claim, delayed sending his award letter, and omitted a … |
UK Government | Closed | 26 Mar 2026 |
| P-005099 | Prisons and Probation Ombudsman Mr K complained the Prisons and Probation Ombudsman failed to properly investigate his complaint about being denied food. |
UK Government | Closed | 25 Mar 2026 |
| P-005105 | University Hospitals Dorset NHS Foundation Trust Mrs O complained about the loss of her mother's hearing aid, inadequate replacements, and poor skin care leading to a … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005097 | Advisory, Conciliation and Arbitration Service (A… Ms N complained Acas refused to issue an Early Conciliation certificate, impacting her disability discrimination claim. |
UK Government | Closed | 25 Mar 2026 |
| P-005104 | Criminal Injuries Compensation Authority (CICA) Mr G complained the CICA failed to properly review evidence of his PTSD and did not offer access to a … |
UK Government | Closed | 25 Mar 2026 |
| P-005100 | An independent provider in the City of Brighton … Mrs S complained about delays in knee revision surgery due to an incorrect referral and subsequent delay in making a … |
NHS in England | Upheld | 25 Mar 2026 |
| P-005098 | South West London and St George's Mental Health N… Ms A complained about failures in Mr B’s mental health care, including lack of response, ignored requests, and failure to … |
NHS in England | Closed | 25 Mar 2026 |
| P-005096 | Dartford and Gravesham NHS Trust Mrs X complained her father was not informed about a lung mass, was given incorrect information about cancer, experienced delays … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005102 | A practice in the Bournemouth, Christchurch and P… Mr K and Miss G complain that the Practice did not do enough to investigate Mr K’s symptoms, so there … |
NHS in England | Upheld | 25 Mar 2026 |
| P-005101 | East Kent Hospitals University NHS Foundation Tru… Miss M complained about various aspects of her father's care, including communication of cancer diagnosis, palliative care delay, and personal … |
NHS in England | Closed | 25 Mar 2026 |
| P-005109 | Bradford Teaching Hospitals NHS Foundation Trust Mr X complained about failures in cannula monitoring, discharge treatment, and complaint handling related to his mother's care. |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005112 | Northumbria Healthcare NHS Foundation Trust Mr G complained about poor pressure care, lack of dementia support, inadequate fluids, catheter issues, inappropriate placement, and poor record … |
NHS in England | Upheld | 25 Mar 2026 |
| P-005110 | An independent provider in the Manchester area Mr G complained the organisation failed to identify a common bile duct stone during an ultrasound, causing pain and anxiety. |
NHS in England | Not upheld | 25 Mar 2026 |
| P-005103 | Department for Work and Pensions Mrs C complained HMRC wrongly did not reinstate her tax credits and the DWP did not provide adequate information about … |
UK Government | Closed | 25 Mar 2026 |
| P-005107 | HM Courts and Tribunals Service Mr X complained HMCTS did not respond to his email requesting his case be struck out, prolonging the proceedings and … |
UK Government | Closed | 25 Mar 2026 |
| P-005108 | Barts Health NHS Trust Miss R complained about a failure to remove a pregnancy in 2022 and a failure to consider her pain following … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005113 | Blackpool Teaching Hospitals NHS Foundation Trust Miss R complained her mother was given flupentixol decanoate and a blood thinner, which she alleges caused her illness and … |
NHS in England | Closed | 25 Mar 2026 |
| P-005106 | Home Office Miss G complained the Windrush Compensation Scheme (WCS) failed to properly consider her evidence as a Close Family Member, leading … |
UK Government | Closed | 25 Mar 2026 |
| P-005111 | South Tees Hospitals NHS Foundation Trust Mr B complained his mother was discharged from urology services without monitoring, leading to a cancer diagnosis and her death. |
NHS in England | Not upheld | 25 Mar 2026 |
| P-005093 | University Hospitals Dorset NHS Foundation Trust Mrs. O complained that the Trust did not discuss surgical options, provide post-operative information, or offer support after her haemorrhoidal … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005091 | North East London Integrated Care Board Miss A complained her son was wrongly denied a full children and young person’s continuing care (CYPCC) assessment and the … |
NHS in England | Closed | 24 Mar 2026 |
| P-005095 | Lewisham and Greenwich NHS Trust Mrs. A complained about a lack of communication regarding her sepsis diagnosis and a lack of follow-up appointments after discharge … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005089 | The Princess Alexandra Hospital NHS Trust Mr. A complained that his mother was left unaccompanied in a radiology recovery room, where she suffered a cardiac arrest, … |
NHS in England | Partly upheld | 24 Mar 2026 |