Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004919 | Barts Health NHS Trust Miss A states that, from August 2020 onwards, the Trust repeatedly failed to provide her with safe, timely and appropriate … |
NHS in England | Closed | 25 Feb 2026 |
| P-004916 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complains about the impact of the failure to identify complications in his sons development on the antenatal scans … |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004911 | Office of Gas and Electricity Markets (Ofgem) Mrs X complains that, following a site audit, Ofgem revoked her DRHI accreditation on the grounds that the air source … |
UK Government | Closed | 25 Feb 2026 |
| P-004915 | Department for Education Ms G complains that DfE took too long to consider her appeal about school transport and also complains about its … |
UK Government | Partly upheld | 25 Feb 2026 |
| P-004907 | Birmingham Community Healthcare NHS Foundation Tr… Mrs L complains about the Trust’s failure to provide palliative care and support to her child with a life-limiting condition. |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004903 | South London and Maudsley NHS Foundation Trust Miss G complains about the treatment pathways she was offered by the Trust which she felt did not meet her … |
NHS in England | Closed | 25 Feb 2026 |
| P-004906 | Northampton General Hospital NHS Trust Mrs B complains about aspects of care and treatment she received from the Trust during a gynecology appointment. |
NHS in England | Closed | 25 Feb 2026 |
| P-004918 | East Suffolk and North Essex NHS Foundation Trust Mr U complains about the care his mother, Mrs U, received from the Trust. His concerns relate to how her … |
NHS in England | Closed | 25 Feb 2026 |
| P-004921 | Northumbria Healthcare NHS Foundation Trust Ms B complains on behalf of her deceased partner Mr A. She says the Practice and Trust gave Mr A … |
NHS in England | Closed | 25 Feb 2026 |
| P-004920 | Milton Keynes University Hospital NHS Foundation … Mr C complains about the care and treatment his partner, Mrs G, received from Milton Keynes University Hospital NHS Foundation … |
NHS in England | Upheld | 25 Feb 2026 |
| P-004913 | Legal Aid Agency Mr A complains about the Legal Aid Agency (LAA), saying it failed to make a direct referral to a legal … |
UK Government | Closed | 25 Feb 2026 |
| P-004912 | Chelsea and Westminster Hospital NHS Foundation T… Miss C complains the Trust failed acknowledge Mr F was at the end of his life and implement palliative care, … |
NHS in England | Not upheld | 25 Feb 2026 |
| P-004910 | HM Courts and Tribunals Service Mr A brings his complaint about HM Courts and Tribunals Service (HMCTS), Mr A says that delays in his court … |
UK Government | Closed | 25 Feb 2026 |
| P-004904 | University Hospitals of Northamptonshire NHS Group Mr R complains about the Trust decision to discharge him from neurology and whether the management options provided was appropriate. … |
NHS in England | Closed | 25 Feb 2026 |
| P-004908 | North West Anglia NHS Foundation Trust Miss D complains the anaesthetist did not explain the risks of the nerve block, tell her it would be given, … |
NHS in England | Closed | 25 Feb 2026 |
| P-004914 | A practice in the Newcastle upon Tyne area Miss P complains about the actions of the Practice. She says the Practice issued her a defamatory warning letter and … |
NHS in England | Closed | 25 Feb 2026 |
| P-004917 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the care her mother, Mrs N, received from the Trust in June 2022 such as the … |
NHS in England | Closed | 25 Feb 2026 |
| P-004898 | Lancashire and South Cumbria Integrated Care Board Mrs G complains the ICB rejected her son’s private autism report and about the ICB’s communication with her and the … |
NHS in England | Closed | 24 Feb 2026 |
| P-004897 | Mid Yorkshire Teaching NHS Trust Ms T complains about the care and treatment the Trust provided to her mother, Mrs L, in January 2025. She … |
NHS in England | Closed | 24 Feb 2026 |
| P-004894 | Department for Work and Pensions Mr K complains that DWP has failed to implement a March 2021 Tribunal decision |
UK Government | Closed | 24 Feb 2026 |
| P-004901 | Bradford Teaching Hospitals NHS Foundation Trust Mr N complains about the treatment of his appendicitis, and complains it caused him to develop a hernia that Trust … |
NHS in England | Closed | 24 Feb 2026 |
| P-005004 | Department for Work and Pensions Mr N complains DWP handled his benefits accounts poorly and did not handle his complaint about its errors well. Mr … |
UK Government | Closed | 24 Feb 2026 |
| P-004895 | Brereton Surgery Mr L complains that the Surgery did not appropriately investigate his symptoms or refer him to the correct practitioners to … |
NHS in England | Closed | 24 Feb 2026 |
| P-004893 | Guy's and St Thomas' NHS Foundation Trust Ms P complains about the care she received from the Trust in 2020 and between August 2023 and December 2023. … |
NHS in England | Closed | 24 Feb 2026 |
| P-004888 | London Ambulance Service NHS Trust Mrs C complains that London Ambulance Service NHS Trust did not correctly prioritise her 999 call or promptly dispatch an … |
NHS in England | Not upheld | 24 Feb 2026 |