Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005156 | North West Anglia NHS Foundation Trust Mr R complained the Trust missed several opportunities to diagnose his heart condition in 2023, leading to two unnecessary heart … |
NHS in England | Upheld | 30 Mar 2026 |
| P-005145 | East Suffolk and North Essex NHS Foundation Trust Miss J complained three organisations failed to administer her mother's medications, treat diarrhoea, and promptly treat sepsis, alleging premature discharge … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005161 | Cornwall Partnership NHS Foundation Trust Ms R complained the Trust failed to provide appropriate mental health care and support to her son, including during his … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005157 | Care Quality Commission Mrs L complained the CQC's investigation into her mother-in-law's death was inadequate due to delays, lack of appeal, failure to … |
UK Government | Closed | 30 Mar 2026 |
| P-005159 | University Hospitals Birmingham NHS Foundation Tr… Mrs M complained about multiple care failures for her daughter, including treatment delays, a dirty room, a mistaken injection, poor … |
NHS in England | Closed | 30 Mar 2026 |
| P-005158 | University Hospitals of Liverpool Group Mr N complained the Trust failed to recognize signs of recurrent breast cancer in his wife after surgery, not performing … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005160 | St George's University Hospitals NHS Foundation T… Mr O complained the Trust failed to properly inform him of the risks and severe side effects of a stem … |
NHS in England | Closed | 30 Mar 2026 |
| P-005146 | A practice in the North East Lincolnshire area Mr L complained a GP Practice failed to refer him for ear wax removal in December 2024, causing pain, hearing … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005148 | Sheffield Teaching Hospitals NHS Foundation Trust Miss T complained the Trust delayed reporting her father Mr N's CT scan results, which led to a delayed cancer … |
NHS in England | Closed | 30 Mar 2026 |
| P-005155 | HM Courts and Tribunals Service Mr A complained HMCTS failed to issue his claim forms, provided incorrect information about fee remission, and mishandled his subsequent … |
UK Government | Closed | 30 Mar 2026 |
| P-005151 | Lincolnshire Community Health Services NHS Trust Mrs C complained about multiple care failures for Mr D, including inadequate mobility and food intake monitoring, insufficient observation of … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005163 | Bedfordshire Hospitals NHS Foundation Trust Mr B complained the Trust misused its Violence and Aggression Policy, put his son's care at risk after he complained, … |
NHS in England | Closed | 30 Mar 2026 |
| P-005152 | Children and Family Court Advisory and Support Se… Miss A complained Cafcass disclosed her ADHD diagnosis without permission, incorrectly referenced mental health issues, did not follow its domestic … |
UK Government | Upheld | 30 Mar 2026 |
| P-005165 | Black Country Healthcare NHS Foundation Trust Mr C complained the Trust repeatedly rejected his mental health referral, causing delayed treatment and distress, until his MP intervened. |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005154 | Child Maintenance Service (CMS) Mr R complained that CMS's consolatory payment did not adequately reflect the severity, duration, and impact of its failings, which … |
UK Government | Closed | 30 Mar 2026 |
| P-005164 | University Hospitals of Leicester NHS Trust Mr A complained he was discharged without completing requested pulmonary tuberculosis (TB) testing or referral, which he attributed to racism … |
NHS in England | Closed | 30 Mar 2026 |
| P-005266 | Cornwall Partnership NHS Foundation Trust Mr S complains Cornwall Trust did not disclose his partner's heart failure and DNACPR, or explain medication. He also complains … |
NHS in England | Closed | 30 Mar 2026 |
| P-005153 | HM Courts and Tribunals Service Mr R complained HMCTS gave impossible deadlines, failed to provide fair processes or reasonable adjustments for his dyslexia, and dismissed … |
UK Government | Closed | 30 Mar 2026 |
| P-005166 | Tameside and Glossop Integrated Care NHS Foundati… Ms W complained her father, Mr O, received poor care, including neglected dementia needs, painful repositioning, inadequate hydration/nutrition, ineffective pain … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-005147 | Cornwall Partnership NHS Foundation Trust Mr S complained Cornwall Trust did not disclose his partner's heart failure/DNACPR, explain medication, or give bed guidance. He also … |
NHS in England | Closed | 30 Mar 2026 |
| P-005150 | HM Courts and Tribunals Service Mr U complained HMCTS provided an inadequate financial remedy, failed to refer perjury concerns to a judge, returned his high … |
UK Government | Closed | 30 Mar 2026 |
| P-005162 | University Hospital Southampton NHS Foundation Tr… Mr O complained about an unnecessary armpit drainage procedure performed without his consent, inappropriately by his bedside, and against previous … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005143 | Worcestershire Acute Hospitals NHS Trust Mrs B complained about delays in arranging an MRI scan and inadequate care at the ED for her husband, leading … |
NHS in England | Partly upheld | 29 Mar 2026 |
| P-005139 | King's College Hospital NHS Foundation Trust Mrs T complained the Trust lost her two gold rings due to incorrect procedures when recording and handling patient property, … |
NHS in England | Closed | 29 Mar 2026 |
| P-005141 | Veterans UK Mr E complained Veterans UK handled his asthma claim poorly, with delays transferring it and incorrect handling, causing him stress … |
UK Government | Closed | 29 Mar 2026 |