Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001062 | Department for Work and Pensions DWP failed to act on requests to pay housing benefits directly to the landlord for two properties, resulting in tenants … |
UK Government | Upheld | 7 Apr 2021 |
| P-001060 | University Hospital Southampton NHS Foundation Tr… Mrs C complained about her husband's care, citing inappropriate discharge, delayed diagnosis, insufficient pain medication, and slow steroid prescription, leading … |
NHS in England | Partly upheld | 7 Apr 2021 |
| P-001051 | North West Ambulance Service NHS Trust Miss A complained the ambulance service incorrectly categorised her father's 999 call, delayed adrenaline treatment, and failed to use a … |
NHS in England | Upheld | 6 Apr 2021 |
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