Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001086 | Home Office Mr I complained about UKVI's unreasonable delay in deciding his discretionary leave application, causing him worry and inability to work … |
UK Government | Partly upheld | 9 Jul 2021 |
| P-001081 | Dudley CCG Mrs O complained an Advanced Nurse Practitioner failed to recognize the seriousness of her daughter's condition during an assessment, leading … |
NHS in England | Closed | 6 Jul 2021 |
| P-001071 | Department for Transport Mr and Mrs P complained about HS2 and DfT's mismanagement and inconsistent communication during the acquisition of their property, leading … |
UK Government | Upheld | 29 Jun 2021 |
| P-001079 | The Equality and Human Rights Commission Ms U complained the EHRC failed to provide legal support to recover her property after eviction and did not investigate … |
UK Government | Closed | 29 Jun 2021 |
| P-001075 | NHS England - South - South West (Local office) Mrs E complained that NHS England's review panel incorrectly assessed her son's eligibility for Continuing Healthcare funding, citing errors in … |
NHS in England | Not upheld | 29 Jun 2021 |
| P-001072 | Manchester University NHS Foundation Trust Ms A complained her deceased brother’s NG tube was wrongly inserted, causing fluid to enter his lung and contributing to … |
NHS in England | Upheld | 29 Jun 2021 |
| P-001074 | Harrogate and District NHS Foundation Trust Mrs A complained about her father's care, including late Parkinson's medication, several falls (one causing a fractured hip), severe pressure … |
NHS in England | Partly upheld | 27 Jun 2021 |
| P-001073 | NHS England Mrs L complained NHS England’s review panel wrongly denied her mother NHS continuing healthcare funding, disagreeing with the weighting of … |
NHS in England | Not upheld | 24 Jun 2021 |
| P-001078 | South Central Ambulance Service NHS Foundation Tr… Miss E complained ambulance crew left her unconscious brother in the street without care, leading to his death. She also … |
NHS in England | Closed | 16 Jun 2021 |
| P-001077 | Isle of Wight NHS Trust Mr E complained about his late mother's care, including an unreachable call bell, slow staff response, delayed pain relief, unclear … |
NHS in England | Closed | 14 Jun 2021 |
| P-001089 | Royal United Hospitals Bath NHS Foundation Trust Miss N complained her mother was unsafely discharged while unwell and disorientated, without family consultation, appropriate support, or correct medication … |
NHS in England | Upheld | 10 Jun 2021 |
| P-001076 | University College London Hospitals NHS Foundatio… Dr I complained about inadequate postnatal care for his wife and daughter, citing delayed doctor attendance, insufficient pain relief, missed … |
NHS in England | Not upheld | 3 Jun 2021 |
| P-001193 | A medical practice in the Milton Keynes area Ms R complained her father’s medical practice inadequately handled her complaint regarding district nurses using incorrect catheters, breaching confidentiality, and … |
NHS in England | Upheld | 1 Jun 2021 |
| P-001068 | Portsmouth Hospitals NHS Trust Mrs L complained that A&E staff failed to share information about a suspected 'old fracture', misdiagnosed her back injury, gave … |
NHS in England | Partly upheld | 28 May 2021 |
| P-001069 | Taunton and Somerset NHS Foundation Trust Mr O complained the Trust gave him a 'false negative' emphysema diagnosis in 2017, omitted vital information from a letter … |
NHS in England | Not upheld | 27 May 2021 |
| P-001070 | The Dudley Group NHS Foundation Trust Mrs M complained there was a delay in diagnosing her father’s stroke and that morphine administration made subsequent assessment difficult, … |
NHS in England | Partly upheld | 18 May 2021 |
| P-001065 | UK Visas and Immigration UKVI allegedly failed to process a spouse visa application within the priority timeframe, requested irrelevant documents, and delayed sending evidence … |
UK Government | Partly upheld | 17 May 2021 |
| P-001064 | Pennine Care NHS Foundation Trust Ms O complained about receiving an inappropriate letter 18 months after discharge from a mental health service and conflicting information … |
NHS in England | Upheld | 16 May 2021 |
| P-001066 | University Hospitals Sussex NHS Foundation Trust Mrs E complained the Trust left her for 12 days without treatment for shortness of breath and discharged her too … |
NHS in England | Upheld | 10 May 2021 |
| P-001067 | Essex Partnership University NHS Foundation Trust Mr and Mrs A complained about inadequate communication before Mrs A's discharge from a mental health hospital, her premature discharge, … |
NHS in England | Partly upheld | 28 Apr 2021 |
| P-001059 | Barking, Havering and Redbridge University Hospit… Mr T alleged inadequate swallow assessment, inappropriate ward transfer, flawed capacity assessment, and unsuitable discharge for his brother, leading to … |
NHS in England | Not upheld | 28 Apr 2021 |
| P-001058 | Maidstone and Tunbridge Wells NHS Trust Miss S complained the Trust failed to reposition her mother, delayed MRI/surgery, communicated poorly with her family, and provided delayed, … |
NHS in England | Partly upheld | 25 Apr 2021 |
| P-001063 | East Kent Hospitals University NHS Foundation Tru… Miss A complained her father received inadequate nutrition, Parkinson's medication, physiotherapy, and pressure sore management, experiencing poor care and staff … |
NHS in England | Upheld | 22 Apr 2021 |
| P-001057 | Manchester University NHS Foundation Trust Miss A complained she sustained skin damage, including burns and blisters, during shoulder surgery and was not informed about the … |
NHS in England | Partly upheld | 12 Apr 2021 |
| P-001061 | Royal Free London NHS Foundation Trust Mr E complained ED staff repeatedly failed to diagnose and treat his arm/chest pain, ignoring prior visits and medical history, … |
NHS in England | Partly upheld | 9 Apr 2021 |