Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001256 | A medical practice in the Gloucestershire area Mrs V complained a medical practice and Trust failed to act on her brother's abdominal/urinary symptoms and provided inappropriate treatment … |
NHS in England | Partly upheld | 26 Aug 2021 |
| P-001202 | A dental practice in the Devon area Mrs R complained a dental practice failed to provide professional cleanings at appointments in May and November 2018, resulting in … |
NHS in England | Closed | 25 Aug 2021 |
| P-001189 | A medical practice in the West Midlands Miss V complained a GP misdiagnosed her daughter with a urine infection without a sample; her daughter subsequently developed diabetic … |
NHS in England | Closed | 24 Aug 2021 |
| P-001092 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained the Trust provided poor care to her late father, including insufficient fluids, communication failures, delayed cancer diagnosis, … |
NHS in England | Closed | 23 Aug 2021 |
| P-001090 | UK Visas and Immigration Ms A complained UKVI's £250 remedy for its error in refusing her Indefinite Leave to Remain application was inadequate, seeking … |
UK Government | Upheld | 23 Aug 2021 |
| P-001102 | Milton Keynes University Hospital NHS Foundation … Miss H complained the Trust delayed radiotherapy for her father's prostate cancer, causing distress and leading him to believe treatment … |
NHS in England | Partly upheld | 19 Aug 2021 |
| P-001104 | North Bristol NHS Trust Ms O complained that during her rectal cancer care, a catheter was pulled out causing haemorrhage, and internal examinations were … |
NHS in England | Closed | 19 Aug 2021 |
| P-001091 | The Hillingdon Hospitals NHS Foundation Trust Mrs I complained The Trust incorrectly reported her chest X-rays from 2016-2018, missing signs of lung cancer, which led to … |
NHS in England | Partly upheld | 18 Aug 2021 |
| P-001094 | The Royal Bournemouth and Christchurch Hospitals … Mrs U complained The Trust provided insufficient continence care for her father, inappropriately discharged him, and failed to communicate his … |
NHS in England | Not upheld | 17 Aug 2021 |
| P-001179 | A medical centre in the Essex area Mr P complained a medical centre and Trust failed to diagnose and appropriately treat his mother, contributing to her death. |
NHS in England | Closed | 16 Aug 2021 |
| P-001101 | Maidstone and Tunbridge Wells NHS Trust Miss H alleged delayed physiotherapy, and her father received food and medication while nil by mouth, which contributed to his … |
NHS in England | Closed | 16 Aug 2021 |
| P-001098 | North Middlesex University Hospital NHS Trust Miss U complained the Trust cut her son's cord too soon, gave him vitamin K against her wishes, and unnecessarily … |
NHS in England | Closed | 13 Aug 2021 |
| P-001097 | University Hospitals Sussex NHS Foundation Trust Mrs U complained she did not receive planned sedation for a procedure and was not offered the option to reschedule, … |
NHS in England | Partly upheld | 13 Aug 2021 |
| P-001244 | A medical practice in the Manchester area Mr E complained a medical practice mishandled his complaint, providing only one response in six months and failing to follow … |
NHS in England | Upheld | 12 Aug 2021 |
| P-001099 | Royal Devon and Exeter NHS Foundation Trust Ms X complained the fertility clinic rejected her partner's blood test due to incorrect identification, leading to their NHS IVF … |
NHS in England | Closed | 10 Aug 2021 |
| P-001103 | East of England Ambulance Service NHS Trust Mr R complained the Ambulance Trust delayed his wife's ambulance for over four hours, contributing to her death, and also … |
NHS in England | Not upheld | 9 Aug 2021 |
| P-001083 | University Hospitals Bristol and Weston NHS Found… Miss R complained the Trust mismanaged her daughter's birth by inducing early, not following her birth plan, and providing inadequate … |
NHS in England | Not upheld | 30 Jul 2021 |
| P-001085 | Southend University Hospital NHS Foundation Trust Mrs A complained about delayed sepsis treatment, insufficient contact regarding her husband's deterioration, and a lack of discussion about a … |
NHS in England | Upheld | 30 Jul 2021 |
| P-001195 | A healthcare provider in the Knowsley area Mrs R complained her GP misdiagnosed menopausal symptoms instead of a deep-seated infection, causing delayed treatment and distress, and also … |
NHS in England | Partly upheld | 30 Jul 2021 |
| P-001088 | South Tyneside and Sunderland NHS Foundation Trust Mrs T complained the Trust failed to communicate her brother's condition and cancer diagnosis, did not treat swollen feet, and … |
NHS in England | Not upheld | 28 Jul 2021 |
| P-001080 | Worcestershire Acute Hospitals NHS Trust Mrs L complained the Trust failed to consider her sister's disability, mismanaged medication, nutrition, and cannulation attempts, and lacked family … |
NHS in England | Not upheld | 23 Jul 2021 |
| P-001082 | Driver and Vehicle Licensing Agency Mr E complained DVLA repeatedly required unnecessary visual field tests and made incorrect diabetes enquiries when renewing his driving licence, … |
UK Government | Upheld | 21 Jul 2021 |
| P-001084 | Pennine Acute Hospitals NHS Trust Miss B complained her mother was given midazolam, believing it caused a comatose state and premature death, and medical records … |
NHS in England | Not upheld | 16 Jul 2021 |
| P-001214 | A healthcare provider in the Medway area Mrs L complained her father contracted COVID-19 at the hospice and alleged a lack of empathy, restricted visits, inappropriate discharge … |
NHS in England | Closed | 14 Jul 2021 |
| P-001087 | University Hospitals Bristol and Weston NHS Found… Miss E complained her son developed painful burn-like wounds to his bottom after surgery, causing significant distress to him and … |
NHS in England | Upheld | 14 Jul 2021 |