Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001245 | A dental practice in the Rotherham area Miss A complained a dentist improperly replaced a crown, incorrectly filled teeth, and poorly improved her front teeth, causing pain, … |
NHS in England | Partly upheld | 23 Sep 2021 |
| P-001247 | A dental practice in the Rotherham area Mr C complained the dental practice mismanaged his mother's dentures, unfairly removed her from its list without warning, and refused … |
NHS in England | Closed | 23 Sep 2021 |
| P-001115 | West Midlands Ambulance Service University NHS Fo… Mr A complained that a 111 call handler provided inappropriate advice, failed to ask relevant questions, ignored symptoms, and delayed … |
NHS in England | Not upheld | 22 Sep 2021 |
| P-001194 | A medical practice in the Hertfordshire area Ms A complained that a medical practice failed to properly review her mother's dementia, investigate lung cancer symptoms, and incorrectly … |
NHS in England | Closed | 22 Sep 2021 |
| P-001208 | A hospital in the Leeds area Mrs I complained about a rushed Mirena IUS insertion, inadequate informed consent, insufficient anaesthetic causing severe pain and bleeding, and … |
NHS in England | Upheld | 21 Sep 2021 |
| P-001121 | East Suffolk and North Essex NHS Foundation Trust Mrs L complained staff refused her entry as a familial carer to the ED and ward, were rude, and frequently … |
NHS in England | Closed | 21 Sep 2021 |
| P-001243 | A medical practice in the Sunderland area Mr T complained that a medical practice did not appropriately review his urinary symptoms, leading to a delayed bladder cancer … |
NHS in England | Closed | 21 Sep 2021 |
| P-001250 | Gloucestershire Hospitals NHS Foundation Trust Mr A complained GPs failed to recognise his son's pneumonia deterioration and about lost blood tests and inadequate care by … |
NHS in England | Closed | 20 Sep 2021 |
| P-001105 | Northern Care Alliance NHS Group Mr I complained about his wife's unsupervised labour, anaesthesia overdose, failure to diagnose HIE in their son, and lack of … |
NHS in England | Closed | 20 Sep 2021 |
| P-001249 | Intellectual Property Office Mr M complained the IPO Tribunal incorrectly dismissed his appeal to reinstate revoked trademarks, alleging vital evidence was ignored and … |
UK Government | Closed | 20 Sep 2021 |
| P-001122 | The Christie NHS Foundation Trust Mr I complained the Trust failed to detect a kidney tumour on his wife's scans, delaying her cancer diagnosis and … |
NHS in England | Not upheld | 17 Sep 2021 |
| P-001117 | University College London Hospitals NHS Foundatio… Miss A complained the Trust recommended inappropriate radiotherapy for her mother's brain cancer, failed to obtain informed consent, did not … |
NHS in England | Not upheld | 16 Sep 2021 |
| P-001107 | Office of Gas and Electricity Markets (OFGEM) Mr O complained Ofgem wrongly cancelled his Renewable Heat Incentive payments, arguing it misinterpreted regulations and didn't consider the pandemic's … |
UK Government | Closed | 16 Sep 2021 |
| P-001116 | University Hospitals Coventry and Warwickshire NH… Mr U complained the Trust failed to inform him about, or investigate/treat, a raised diaphragm before/during heart surgery. He also … |
NHS in England | Closed | 16 Sep 2021 |
| P-001120 | Bury CCG Mrs E complained that Bury CCG refused granted therapy sessions, denied mental health service access, and poorly handled her complaint, … |
NHS in England | Closed | 16 Sep 2021 |
| P-001110 | Richmond CCG Ms I complained that Richmond CCG's new budget reduced funds for her partner's care, miscommunicated about gross/net pay, and failed … |
NHS in England | Partly upheld | 14 Sep 2021 |
| P-001114 | Southern Health NHS Foundation Trust Mrs I complained the Trust changed her mental health referral from urgent to routine without notice, delayed contact, recommended unsuitable … |
NHS in England | Partly upheld | 14 Sep 2021 |
| P-001246 | A medical practice in the Hertfordshire area Mrs D complained her GP failed to correctly diagnose her severe tendonitis, had a dismissive attitude, and refused to see … |
NHS in England | Closed | 10 Sep 2021 |
| P-001108 | Mid Cheshire Hospitals NHS Foundation Trust Mr Y complained hospital and ambulance staff denied he informed them of taking apixaban, leading to inappropriate blood-thinning treatment and … |
NHS in England | Closed | 9 Sep 2021 |
| P-001118 | Nene CCG Mrs E complained the CCG wrongly rejected two fast-track CHC funding applications for her late mother, failing to acknowledge a … |
NHS in England | Closed | 9 Sep 2021 |
| P-001124 | East Berkshire CCG Mr A complained the IRP wrongly upheld the CCG's decision that his late mother was ineligible for NHS CHC funding, … |
NHS in England | Closed | 1 Sep 2021 |
| P-001100 | UK Visas and Immigration Ms C disputed UKVI's handling of her 2012 permanent residence applications and argued UKVI offered insufficient redress for its incorrect … |
UK Government | Partly upheld | 31 Aug 2021 |
| P-001093 | West Middlesex University Hospital NHS Trust Mrs O complained the surgeon performed an open cholecystectomy instead of stopping surgery and referring her to a specialist when … |
NHS in England | Closed | 31 Aug 2021 |
| P-001095 | University Hospitals Birmingham NHS Foundation Tr… Mr I complained the Trust discharged him without antibiotics and with a delayed post-operative review, leading to a severe finger … |
NHS in England | Upheld | 27 Aug 2021 |
| P-001096 | East Lancashire CCG Mr I complained about the CCG's delays in assessing his mother for CHC, the redress amount's deduction of attendance allowance, … |
NHS in England | Closed | 27 Aug 2021 |