Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001165 | Royal United Hospitals Bath NHS Foundation Trust Mrs G complained the Trust failed to provide an interpreter for her husband, administered transfusions without consent, denied food, made … |
NHS in England | Upheld | 22 Oct 2021 |
| P-001149 | Hampshire Hospitals NHS Foundation Trust Mrs V complained the Trust failed to properly investigate her husband's rectal pain, leading to a delayed cancer diagnosis and … |
NHS in England | Partly upheld | 22 Oct 2021 |
| P-001127 | A medical practice in the Ipswich area Mr R complained a medical practice failed to diagnose/treat his father's gangrene and a hospital delayed surgery, failed to clear … |
NHS in England | Closed | 22 Oct 2021 |
| P-001139 | Chelsea and Westminster Hospital NHS Foundation T… Miss A complained the Trust failed to arrange apologies, disregarded her concerns about moving her vulnerable, shielding son, and did … |
NHS in England | Closed | 20 Oct 2021 |
| P-001141 | A medical practice in the Tameside area Mrs E complained the practice falsely classified her letters as complaints, unfairly removed her and her husband from its list … |
NHS in England | Resolution | 20 Oct 2021 |
| P-001159 | Environment Agency Ms A complained the Environment Agency failed to properly investigate or take enforcement action regarding asbestos removal from her property, … |
UK Government | Not upheld | 20 Oct 2021 |
| P-001133 | HM Revenue & Customs Mr W complained HMRC wrongly denied him a SEISS grant due to a tax return error and that the Adjudicator's … |
UK Government | Closed | 18 Oct 2021 |
| P-001219 | University Hospitals Birmingham NHS Foundation Tr… Ms P complained her late husband received inappropriate urology care, including inadequate investigations for raised PSA and insufficient follow-up after … |
NHS in England | Closed | 18 Oct 2021 |
| P-001131 | HM Revenue & Customs Mr C complained HMRC unfairly refused his SEISS grant application in June 2020, alleging it did not consider his personal … |
UK Government | Closed | 15 Oct 2021 |
| P-001157 | A medical practice in the Westminster area Ms H complained that practice reception staff discriminated against her as a transgender female by repeatedly misgendering her, despite her … |
NHS in England | Upheld | 15 Oct 2021 |
| P-001135 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs P complained about poor pre and post-natal care, including ignored medical history and antibiotic use, leading to her son's … |
NHS in England | Closed | 14 Oct 2021 |
| P-001137 | Mid and South Essex NHS Foundation Trust Mrs W complained about her late husband's poor nursing care, inadequate communication, lack of mental support, and the Trust disposing … |
NHS in England | Upheld | 14 Oct 2021 |
| P-001129 | University Hospitals Birmingham NHS Foundation Tr… Mr E complained the Trust charged his mother over £6,000 for care after initially quoting £900, causing shock and financial … |
NHS in England | Closed | 14 Oct 2021 |
| P-001196 | University Hospitals Sussex NHS Foundation Trust Mrs W complained the Trust mismanaged her severe back pain, stopping medication and ignoring her history, leading to cancelled surgery … |
NHS in England | Closed | 13 Oct 2021 |
| P-001151 | A medical practice in the Croydon area Mr A complained the Practice incorrectly denied him priority COVID-19 vaccination, a locum doctor hung up on him, and his … |
NHS in England | Closed | 12 Oct 2021 |
| P-001171 | Driver and Vehicle Licensing Agency Mr A complained the DVLA declined his licence based on incorrect information and caused significant delays in his application and … |
UK Government | Closed | 12 Oct 2021 |
| P-001147 | Portsmouth Hospitals NHS Trust Mr H complained the Trust performed a dorsal slit without consent or risk advice, failed to transfer him, and poorly … |
NHS in England | Upheld | 11 Oct 2021 |
| P-001173 | Environment Agency Mr and Mrs I complained the Environment Agency took too long to stop pollution from their neighbour's sewage, failed to … |
UK Government | Not upheld | 8 Oct 2021 |
| P-001111 | Gateshead Health NHS Foundation Trust Mr T complained ED staff inadequately investigated his dislocated toe and orthopaedic care was severely delayed for a year, causing … |
NHS in England | Partly upheld | 30 Sep 2021 |
| P-001123 | HM Revenue and Customs Mr C complained HMRC's tax enquiry was disproportionate, poorly managed, took too long, and made an inappropriate third-party request for … |
UK Government | Not upheld | 30 Sep 2021 |
| P-001113 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs L complained the Trust refused further treatment, including ventilation, for her COVID-19 positive daughter with learning difficulties, and a … |
NHS in England | Not upheld | 29 Sep 2021 |
| P-001112 | University College London Hospitals NHS Foundatio… Mr L complained about an inadequate biopsy, two breaches of confidentiality regarding his HIV status, premature hospital discharge, and poor … |
NHS in England | Upheld | 29 Sep 2021 |
| P-001119 | University Hospitals of North Midlands NHS Trust Mr E complained the Trust failed to act on his symptoms and refer him for investigations, delaying his stage 4 … |
NHS in England | Partly upheld | 24 Sep 2021 |
| P-001106 | Midlands Partnership NHS Foundation Trust Miss M complained that Midlands Psychology failed to provide support for her son's autism, did not review his diagnosis, and … |
NHS in England | Closed | 23 Sep 2021 |
| P-001109 | Information Commissioner Mr N complained the Information Commissioner's Office did not properly investigate his data requests and failed to adhere to its … |
UK Government | Closed | 23 Sep 2021 |