Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001210 | A dental practice in the Leeds area Mr D complained his dental practice failed to identify health issues with his gums at regular check-ups, resulting in the … |
NHS in England | Closed | 17 Nov 2021 |
| P-001180 | HM Courts & Tribunals Service Mr I complained HMCTS delayed and made mistakes with DNA test papers, disclosed personal data, poorly handled his complaint, and … |
UK Government | Upheld | 17 Nov 2021 |
| P-001198 | Imperial College Healthcare NHS Trust Mrs H complained her husband's angiogram failed to alleviate his transplant artery blood clot, causing him pain, discomfort, and preventing … |
NHS in England | Closed | 17 Nov 2021 |
| P-001211 | York and Scarborough Teaching Hospitals NHS Found… Ms O complained a gastroenterologist dismissed her bowel issues, over-medicated her, a second doctor was unprepared and rude, and the … |
NHS in England | Closed | 16 Nov 2021 |
| P-001317 | Independent Assessment Services Mr H complained IAS failed to provide CCTV footage of his PIP assessment. This prevented him from disproving incorrect mobility … |
UK Government | Closed | 16 Nov 2021 |
| P-001205 | County Durham and Darlington NHS Foundation Trust Mr E complained about delayed kidney stone procedures for his mother, leading to an emergency and her death. He also … |
NHS in England | Upheld | 15 Nov 2021 |
| P-001204 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs C complained about significant delays in her husband seeing an oncologist, receiving scan results, and undergoing surgery for his … |
NHS in England | Closed | 12 Nov 2021 |
| P-001199 | Children and Family Court Advisory and Support Se… Mr E complained Cafcass failed to send him a safeguarding letter, that the letter contained misleading information, an FCA made … |
UK Government | Closed | 12 Nov 2021 |
| P-001185 | Northern Devon Healthcare NHS Trust Mrs O complained the Trust failed to provide enough chemotherapy and follow oncology advice for her husband's lung cancer, causing … |
NHS in England | Closed | 12 Nov 2021 |
| P-001183 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complained that after foot surgery, the wrong plaster was applied, preventing a surgical boot and forcing her to … |
NHS in England | Partly upheld | 10 Nov 2021 |
| P-001197 | Cornwall Partnership NHS Foundation Trust Mrs O complained about inadequate pain management for her mother over a bank holiday weekend, including staff failing to acknowledge … |
NHS in England | Closed | 9 Nov 2021 |
| P-001184 | Wirral University Teaching Hospital NHS Foundatio… Miss R complained the Trust used incorrect antibiotics for her father's sepsis, a healthcare assistant gave him food when nil … |
NHS in England | Partly upheld | 5 Nov 2021 |
| P-001191 | Child Maintenance Service Mr L complained CMS lost his bank statements, failed to call him as promised, did not repay an overpayment, and … |
UK Government | Upheld | 4 Nov 2021 |
| P-001186 | A hospital in the Birmingham area Mr W complained a hospital misdiagnosed and mistreated his hearing loss, causing pain and requiring life-changing adjustments. He believed correct … |
NHS in England | Closed | 4 Nov 2021 |
| P-001187 | A medical practice in the Hampshire area Mr S complained about ongoing lack of care since 2017, a new prescription process, a false warning letter, and being … |
NHS in England | Closed | 3 Nov 2021 |
| P-001212 | A dental practice in the Shropshire area Mrs E complained a dental practice refused implants, dismissed her Asperger's related need for sedation as 'dental phobia', and caused … |
NHS in England | Closed | 2 Nov 2021 |
| P-001182 | Imperial College Healthcare NHS Trust Mr O complained the Trust made assumptions about his partner, Miss I, leading to cancelled surgery, premature end-of-life declaration, and … |
NHS in England | Upheld | 1 Nov 2021 |
| P-001155 | A dental practice in the Dacorum area Mrs Y complained a dental practice failed to seriously address a non-healing socket, performed an unsafe extraction, and did not … |
NHS in England | Closed | 28 Oct 2021 |
| P-001163 | Cambridgeshire and Peterborough CCG Mr E complained the CCG wrongly refused to fund his lipoma removal, alleging it ignored exceptional criteria, pain, and size, … |
NHS in England | Closed | 27 Oct 2021 |
| P-001220 | Royal Free London NHS Foundation Trust Mrs G and Mr G complained about inadequate care for Mrs S, citing poor condition assessment, delayed response to low … |
NHS in England | Partly upheld | 27 Oct 2021 |
| P-001175 | North Middlesex University Hospital NHS Trust Miss A complained her late father developed bed sores due to poor hospital care, staff failed to communicate with her … |
NHS in England | Upheld | 27 Oct 2021 |
| P-001143 | Office of the Public Guardian Miss E complained the OPG provided incorrect information about her mother's attorneys. She alleged this caused a breakdown in her … |
UK Government | Closed | 26 Oct 2021 |
| P-001161 | NHS England - North (regional office) Mr D complained NHSE wrongly upheld a decision denying his mother CHC funding, disputing assessment criteria. He also criticised the … |
NHS in England | Closed | 26 Oct 2021 |
| P-001145 | Nottingham and Nottinghamshire CCG Mr M complained the CCG wrongly changed criteria and declined his funding request for epidural injections, alleging a staff member … |
NHS in England | Closed | 26 Oct 2021 |
| P-001167 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complained two Trusts failed to diagnose her daughter's ASD, preventing school support and causing emotional distress, weight loss, … |
NHS in England | Not upheld | 25 Oct 2021 |