Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001236 | A medical practice in the Greater Manchester area Mrs O complained a medical practice misdiagnosed her son’s broken leg by only X-raying his foot and about the delayed … |
NHS in England | Partly upheld | 16 Dec 2021 |
| P-001304 | Chelsea and Westminster Hospital NHS Foundation T… Ms U complained about her post-hip replacement care, alleging delayed communication about leg length difference, unaddressed concerns, and staff anger, … |
NHS in England | Closed | 16 Dec 2021 |
| P-001237 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs O complained she fell as an inpatient, sustaining a fractured spine that left her unable to walk and requiring … |
NHS in England | Closed | 14 Dec 2021 |
| P-001242 | A medical practice in the Worcestershire area Ms L complained a practice nurse failed to arrange a GP appointment and recognise her father's illness, and a GP … |
NHS in England | Not upheld | 13 Dec 2021 |
| P-001232 | Kettering General Hospital NHS Foundation Trust Mr C complained a gastroscopy caused a stomach perforation requiring emergency surgery, and the Trust issued contradictory responses about the … |
NHS in England | Closed | 13 Dec 2021 |
| P-001222 | HM Revenue & Customs Mr H complained HMRC failed to properly consider his £36,000.02 claim for reimbursement of professional fees incurred during a VAT … |
UK Government | Closed | 13 Dec 2021 |
| P-001226 | A medical practice in the Hartlepool area Mr R complained a medical practice rapidly reduced and stopped his fentanyl medication without discussion, causing pain and withdrawal trauma, … |
NHS in England | Upheld | 13 Dec 2021 |
| P-001228 | NHS England and Northern, Eastern and Western Dev… Mr R complained NHS England's review panel incorrectly upheld the CCG's decision that his late wife was ineligible for NHS … |
NHS in England | Closed | 13 Dec 2021 |
| P-001239 | Leeds Teaching Hospitals NHS Trust Mrs E complained the Trust failed to offer flexible or assisted home dialysis for her grandson, Mr R, impacting his … |
NHS in England | Closed | 13 Dec 2021 |
| P-001235 | Northamptonshire Clinical Commissioning Group Mrs I complained Northamptonshire CCG refused to reimburse her for eight days of post-death care home fees for her late … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001224 | South East Coast Ambulance Service NHS Foundation… Ms E complained the ambulance crew misdiagnosed her injury and inadequately assessed pain. She also complained hospital staff failed to … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001233 | Buckinghamshire Healthcare NHS Trust Ms T complained the Trust provided inadequate care for her partner Mr S, including poor hydration, hygiene, and compassion, and … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001221 | HM Revenue & Customs Mr O complained HMRC wrongly deemed him ineligible for the SEISS grant in May 2020, despite a genuine tax return … |
UK Government | Closed | 8 Dec 2021 |
| P-001227 | Environment Agency Mrs A complained the Environment Agency insufficiently monitored a nearby landfill site since 2018. She alleged persistent odours and gases … |
UK Government | Not upheld | 3 Dec 2021 |
| P-001230 | Barts Health NHS Trust Miss A complained about poor maternity and postnatal care, including uninvestigated bleeding, unclear communication about delivery and her son's haematoma, … |
NHS in England | Upheld | 2 Dec 2021 |
| P-001225 | HM Revenue & Customs Mrs B complained HMRC wrongly refused her SEISS grant applications multiple times, despite her being self-employed and having lost income … |
UK Government | Closed | 2 Dec 2021 |
| P-001229 | University Hospitals Birmingham NHS Foundation Tr… Mr L complained doctors failed to act on his father Mr E's CT scan results and inappropriately discharged him, and … |
NHS in England | Closed | 1 Dec 2021 |
| P-001209 | UK Visas and Immigration Mr M complained UKVI provided misleading information, causing him to apply early and unsuccessfully for naturalised UK citizenship, resulting in … |
UK Government | Upheld | 30 Nov 2021 |
| P-001206 | NHS England - Midlands and East (regional office) Mrs N and Mrs O complained NHS England's Independent Review Panel (IRP) wrongly found their mother ineligible for NHS Continuing … |
NHS in England | Not upheld | 26 Nov 2021 |
| P-001217 | Yorkshire Ambulance Service NHS Trust Mrs A complained a Clinical Advisor failed to prioritise an ambulance for her mother, leading to a critical delay in … |
NHS in England | Closed | 25 Nov 2021 |
| P-001200 | Birmingham Women's and Children's NHS Foundation … Miss I complained she developed a fistula and required a colostomy bag after surgery for a rectocele prolapse, alleging lack … |
NHS in England | Partly upheld | 23 Nov 2021 |
| P-001190 | University Hospitals Sussex NHS Foundation Trust Mrs H complained about multiple failings in her care and treatment, including lack of consent for a biopsy, delayed action … |
NHS in England | Closed | 23 Nov 2021 |
| P-001201 | NHS England - North - Lancashire and Greater Manc… Mrs T complained NHS England's Independent Review Panel wrongly upheld her mother's ineligibility for NHS Continuing Healthcare, disagreeing with the … |
NHS in England | Closed | 23 Nov 2021 |
| P-001218 | Children and Family Court Advisory and Support Se… Mr A complained Cafcass incorrectly told a court he had been convicted of assaulting his ex-wife, which he denies. This … |
UK Government | Not upheld | 22 Nov 2021 |
| P-001188 | NHS England - North (regional office) Mrs U complained NHS England's Independent Review Panel incorrectly assessed her mother's eligibility for NHS Continuing Healthcare, specifically regarding domain … |
NHS in England | Closed | 19 Nov 2021 |