Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001283 | Birmingham and Solihull Clinical Commissioning Gr… Mr A complained the Care Home failed to ensure adequate nutritional intake and missed opportunities for end-of-life medication for his … |
NHS in England | Closed | 21 Jan 2022 |
| P-001272 | Manchester University NHS Foundation Trust Mrs E complained the Trust failed to involve her in her mother's care, provide adequate personal/palliative care, timely diagnose a … |
NHS in England | Partly upheld | 21 Jan 2022 |
| P-001257 | Barts Health NHS Trust Miss O complained about poor communication regarding pain relief and miscarriage expectations, and lack of staff support during her second-trimester … |
NHS in England | Upheld | 21 Jan 2022 |
| P-001280 | A medical practice in the Thurrock area Mr A complained the Practice delayed assessing and referring his son for cancer symptoms, which he believes caused a more … |
NHS in England | Closed | 20 Jan 2022 |
| P-001311 | A dental practice in the Nottinghamshire area Mrs R complained the dental Practice overfilled her teeth and failed to offer alternative treatment over several years. She sought … |
NHS in England | Closed | 19 Jan 2022 |
| P-001267 | Kettering General Hospital NHS Foundation Trust Miss D complained the Trust administered a Pfizer COVID-19 vaccine as her second dose, despite her first being Astra Zeneca … |
NHS in England | Closed | 18 Jan 2022 |
| P-001264 | Leeds Teaching Hospitals NHS Trust Mr R alleged the Trust damaged his liver during a biopsy and caused an elevated hemidiaphragm, leading to severe pain … |
NHS in England | Closed | 18 Jan 2022 |
| P-001279 | Department of Health & Social Care Mrs K complained she was wrongly made to self-isolate for ten days after a positive PCR test, despite being asymptomatic … |
NHS in England | Closed | 18 Jan 2022 |
| P-001271 | A hospital in the Essex area Mrs R complained about ongoing pain and limited mobility after a hip replacement operation in June 2018, hindering her daily … |
NHS in England | Closed | 17 Jan 2022 |
| P-001284 | A medical practice in the Surrey area Mr S alleged the Practice failed to refer his mother to hospital, provide a face-to-face appointment, and delayed blood tests, … |
NHS in England | Closed | 17 Jan 2022 |
| P-001261 | Barking and Dagenham, Havering and Redbridge Clin… Mrs U complained the CCG refused to reimburse advocate fees she paid while pursuing retrospective Continuing Healthcare (CHC) costs for … |
NHS in England | Closed | 17 Jan 2022 |
| P-001275 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs I alleged her mother caught COVID-19 in hospital due to poor ward placement, was discharged too late, transferred inappropriately, … |
NHS in England | Partly upheld | 13 Jan 2022 |
| P-001285 | A medical practice in the Warwickshire area Mr A complained the Practice failed to provide promised diabetic testing strips and incorrectly recorded his diabetes type as 2 … |
NHS in England | Closed | 11 Jan 2022 |
| P-001277 | UK Research and Innovation Mr B complained Innovate UK failed to properly assess his grant funding application. He also alleged UK Research and Innovation … |
UK Government | Closed | 11 Jan 2022 |
| P-001258 | A medical practice in the London Borough of Ealin… Dr B complained the Practice and Trust failed to prescribe anticoagulants, and the Ambulance Service missed stroke symptoms, leading to … |
NHS in England | Partly upheld | 11 Jan 2022 |
| P-001287 | A medical practice in the Halton area Miss A complained the Practice sent her an inaccurate warning letter about her behaviour, referencing incidents that didn't happen and … |
NHS in England | Closed | 11 Jan 2022 |
| P-001282 | Northumbria Healthcare NHS Foundation Trust Mr A complained the Practice prescribed his wife an antibiotic she had a previous adverse reaction to, causing severe illness … |
NHS in England | Partly upheld | 7 Jan 2022 |
| P-001268 | Manchester University NHS Foundation Trust Miss G complained the Trust delayed a procedure, refused an itemised invoice, and pressured her into signing a consent form … |
NHS in England | Closed | 7 Jan 2022 |
| P-001262 | A medical practice in the Leicester area Miss A complained the Practice breached her confidentiality by disclosing sensitive information to third parties against her explicit wishes, causing … |
NHS in England | Closed | 5 Jan 2022 |
| P-001238 | Cambridge University Hospitals NHS Foundation Tru… Ms U complained the Trust failed to provide compassionate care, advice, and follow-up after her miscarriage, and then mishandled her … |
NHS in England | Upheld | 30 Dec 2021 |
| P-001223 | University Hospitals Sussex NHS Foundation Trust Mrs A complained the Trust delayed testing her husband's lung tissue for renal cancer, leading to prolonged invasive treatment and … |
NHS in England | Closed | 22 Dec 2021 |
| P-001234 | NHS England Mr O complained NHS England incorrectly decided his father was ineligible for NHS continuing healthcare funding and refused a full … |
NHS in England | Closed | 21 Dec 2021 |
| P-001241 | A dentist in the Hampshire area Miss A complained a dentist was unprepared for an extraction, causing her mouth to split and cracking another tooth, resulting … |
NHS in England | Closed | 21 Dec 2021 |
| P-001231 | Queen Victoria Hospital NHS Foundation Trust Ms R complained the Trust failed to place the correct lens during cataract surgery, leading to significant eyesight deterioration and … |
NHS in England | Closed | 20 Dec 2021 |
| P-001240 | Norfolk and Suffolk NHS Foundation Trust Mrs A complained the Trust's mental health and ASD services failed to effectively engage with her son T, address his … |
NHS in England | Closed | 17 Dec 2021 |