Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001382 | A medical practice in the Torbay area Patient complained the Practice refused her entry for blood tests due to face covering exemption and then improperly removed her … |
NHS in England | Closed | 14 Feb 2022 |
| P-001295 | Tameside and Glossop Integrated Care NHS Foundati… Daughter complained her father developed a pressure sore due to inadequate care and lack of family communication. She also alleged … |
NHS in England | Upheld | 10 Feb 2022 |
| P-001299 | A medical practice in the Hertfordshire area Patient complained his GP misdiagnosed his symptoms after he collapsed, advising him to go home instead of to hospital, leading … |
NHS in England | Closed | 10 Feb 2022 |
| P-001305 | A care home in the Wirral area Sister complained her brother's oxygen tube was disconnected unnoticed and his pressure mattress collapsed, without a timely or adequate replacement. |
NHS in England | Partly upheld | 10 Feb 2022 |
| P-001316 | University Hospitals Birmingham NHS Foundation Tr… Daughter complained about inadequate monitoring and treatment of her mother's weight loss, nutrition, and mismanagement of a pressure ulcer by … |
NHS in England | Partly upheld | 10 Feb 2022 |
| P-001308 | Barts Health NHS Trust Patient complained about poor surgical outcomes from a hysterectomy in 2017, including bladder perforation, inadequate aftercare, early discharge, and unprofessional … |
NHS in England | Closed | 8 Feb 2022 |
| P-001302 | Barts Health NHS Trust Patient complained staff sent her to the wrong ward, provided incorrect pain relief, left her unattended, and caused her to … |
NHS in England | Closed | 8 Feb 2022 |
| P-001296 | St Helens and Knowsley Teaching Hospitals NHS Tru… Husband complained about his wife's delayed discharge home for end-of-life care, inadequate information about the process, and poor communication from … |
NHS in England | Upheld | 7 Feb 2022 |
| P-001852 | Dorset County Hospital NHS Foundation Trust Mother complained medical staff were absent during her daughter's seizure and overdosed her daughter on medication due to not listening … |
NHS in England | Closed | 7 Feb 2022 |
| P-001289 | The Dudley Group NHS Foundation Trust Daughter complained her mother's chronic diarrhoea and SIBO were not appropriately treated, and medication for Parkinson's, pain, and anxiety was … |
NHS in England | Partly upheld | 3 Feb 2022 |
| P-001383 | North Middlesex University Hospital NHS Trust Daughter complained the Trust failed to investigate her father's discomfort after a fall, discharged him too soon, and questioned a … |
NHS in England | Closed | 2 Feb 2022 |
| P-001318 | A medical practice in the Dorset area Patient complained the Practice repeatedly misdiagnosed her bladder cancer symptoms as cystitis, leading to a delayed diagnosis, bladder removal surgery, … |
NHS in England | Closed | 1 Feb 2022 |
| P-001274 | HM Revenue & Customs Ms A complained HMRC gave incorrect advice on increasing her state pension via NI contributions, causing her financial loss. She … |
UK Government | Not upheld | 31 Jan 2022 |
| P-001259 | Royal Cornwall Hospitals NHS Trust Patient complained the Trust failed to diagnose spinal cord compression for his neck pain, leading to delayed treatment, permanent worsening … |
NHS in England | Closed | 31 Jan 2022 |
| P-001263 | Wirral University Teaching Hospital NHS Foundatio… Mr C complained he was discharged too soon after possibly having angina, suffering a heart attack the next day. He … |
NHS in England | Partly upheld | 27 Jan 2022 |
| P-001270 | NHS England - North (regional office) Husband complained the Independent Review Panel incorrectly weighted assessment domains, denying his wife Continuing Healthcare funding despite her complex health … |
NHS in England | Closed | 27 Jan 2022 |
| P-001286 | South Tees Hospitals NHS Foundation Trust Mrs R complained the Trust failed to offer her three-year-old daughter an X-ray after an accident, leading to a delayed … |
NHS in England | Closed | 27 Jan 2022 |
| P-001269 | Berkshire Healthcare NHS Foundation Trust Mr E complained the Trust misdiagnosed his back pain and palpitations, advising only pain relief and dismissing his concerns. This … |
NHS in England | Closed | 26 Jan 2022 |
| P-001260 | HM Revenue & Customs Mrs A complained HMRC wrongly declined her SEISS grant application. HMRC mistakenly identified an 18-year business investment as 2018-19 income, … |
UK Government | Closed | 26 Jan 2022 |
| P-001273 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs U complained the Trust failed to diagnose osteomyelitis, provided inadequate wound care, and discharged her mother without sufficient antibiotics … |
NHS in England | Closed | 26 Jan 2022 |
| P-001278 | A medical practice in the Norfolk area Mr Y complained the Practice incorrectly prescribed allopurinol during an acute gout attack, contrary to guidelines. He stated this delayed … |
NHS in England | Partly upheld | 25 Jan 2022 |
| P-001266 | Child Maintenance Service Mrs L complained the Child Maintenance Service failed to secure money from a charging order and take enforcement action since … |
UK Government | Closed | 24 Jan 2022 |
| P-001281 | Mid and South Essex NHS Foundation Trust Mrs E complained Hospital A incorrectly diagnosed her with red eye, mismanaged her pain, and recorded inaccurate information, allegedly delaying … |
NHS in England | Partly upheld | 24 Jan 2022 |
| P-001276 | East Suffolk and North Essex NHS Foundation Trust Mrs T complained the A&E department failed to refer her for an X-ray or provide appropriate treatment after a fall. … |
NHS in England | Upheld | 24 Jan 2022 |
| P-001265 | Croydon Health Services NHS Trust Ms L complained doctors failed to identify and treat infections and sepsis in her father, leading to an avoidable death. … |
NHS in England | Partly upheld | 24 Jan 2022 |