Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001321 | A medical practice in the Norfolk area Miss E complained the Practice failed to take her injuries seriously, documented inaccurate information, and kept misleading records, causing her … |
NHS in England | Closed | 4 Mar 2022 |
| P-001344 | South Tees Hospitals NHS Foundation Trust Mr N complained the Trust recorded incorrect medical information and failed to amend or delete it upon request, causing him … |
NHS in England | Closed | 3 Mar 2022 |
| P-001327 | Wrightington, Wigan and Leigh NHS Foundation Trust Mrs A complained the Trust failed to adequately investigate her husband's throat and mouth bleeds in March and May 2018, … |
NHS in England | Closed | 3 Mar 2022 |
| P-001348 | Royal Free London NHS Foundation Trust Miss A complained about inadequate care for her father's kidney issues, sepsis, and cardiac problems in 2016-2017, believing it led … |
NHS in England | Not upheld | 2 Mar 2022 |
| P-001298 | Legal Aid Agency Ms I complained the LAA failed to communicate about a property charge or its accrued interest for 21 years, causing … |
UK Government | Not upheld | 28 Feb 2022 |
| P-001306 | Mid Yorkshire Hospitals NHS Trust Miss U complained the Trust failed to provide her father with adequate nutritional intake and IV fluids, which she believed … |
NHS in England | Not upheld | 25 Feb 2022 |
| P-001313 | A medical practice in the Suffolk area Miss A complained the Practice did not remove her sutures according to discharge instructions, causing her additional pain, trauma, and … |
NHS in England | Upheld | 25 Feb 2022 |
| P-001434 | A medical practice in the Lancashire area Mr O complained the Practice delayed his father's Fast Track funding application, causing care home delays and distress. He also … |
NHS in England | Partly upheld | 24 Feb 2022 |
| P-001307 | Rural Payments Agency Mr E complained the RPA excessively delayed explaining why his 2015 and 2016 Basic Payment Scheme applications were unsuccessful, prejudicing … |
UK Government | Closed | 23 Feb 2022 |
| P-001310 | Pennine Acute Hospitals NHS Trust Mrs A complained about her late daughter's care, including spironolactone prescription, transfer to a side ward while dying, and lack … |
NHS in England | Partly upheld | 23 Feb 2022 |
| P-001301 | The Dudley Group NHS Foundation Trust Miss E complained the Trust failed to act on Mr M's deteriorating symptoms, ignored an urgent MRI, and discharged him … |
NHS in England | Upheld | 22 Feb 2022 |
| P-001291 | West Hertfordshire Hospitals NHS Trust Ms A complained the Trust refused to provide information about her partner's cause of death because his son was next … |
NHS in England | Closed | 22 Feb 2022 |
| P-001294 | North West Boroughs Healthcare NHS Foundation Tru… Miss Y complained the Trust incorrectly referred her to outreach services instead of a psychiatrist and that the assessment staff … |
NHS in England | Closed | 22 Feb 2022 |
| P-001297 | NHS England Mr A complained that NHS England's IRP wrongly upheld the CCG's decision that his father was ineligible for CHC funding, … |
NHS in England | Closed | 21 Feb 2022 |
| P-001303 | Imperial College Healthcare NHS Trust Miss E complained that after an IV pump incident, the Trust refused cyclizine, treated her like an addict, 'gossiped', and … |
NHS in England | Closed | 21 Feb 2022 |
| P-001314 | The Rotherham NHS Foundation Trust Mrs O complained the Trust moved her husband to palliative care and withheld intubation/ventilation without his consent, denying him a … |
NHS in England | Closed | 21 Feb 2022 |
| P-001300 | NHS England Mrs A complained NHS England's IRP wrongly upheld the decision denying her father CHC funding, resulting in his placement in … |
NHS in England | Closed | 18 Feb 2022 |
| P-001315 | HM Revenue & Customs Ms I complained a TCO adviser gave inadequate information about how overtime would affect her tax credits, leading to a … |
UK Government | Not upheld | 18 Feb 2022 |
| P-001309 | A dental practice in the West Sussex area Ms E complained the dental practice did not correctly refer her for orthodontic treatment after a dentist accidentally broke her … |
NHS in England | Closed | 18 Feb 2022 |
| P-001288 | A medical practice in the Essex area Miss I complained the Practice and OOH service failed to communicate her blood results, leading to a delayed hospital admission. … |
NHS in England | Closed | 17 Feb 2022 |
| P-001292 | South Warwickshire NHS Foundation Trust Mr O complained the Trust's procedure for chronic rhinosinusitis caused pain and failed to treat his condition, and that they … |
NHS in England | Closed | 17 Feb 2022 |
| P-001290 | West Midlands Ambulance Service University NHS Fo… Mrs C complained about the poor handling of 999 calls for her son, Mr B, alleging incorrect categorization, insufficient information, … |
NHS in England | Partly upheld | 17 Feb 2022 |
| P-001312 | A care provider in the Leeds area Mr N complained about poor palliative wound management for his nonverbal cousin, Mr O, resulting in a maggot infestation in … |
NHS in England | Closed | 16 Feb 2022 |
| P-001293 | United Lincolnshire Hospitals NHS Trust Ms A complained the Trust inappropriately discharged her client, Mr H, to an empty home instead of a hospice, leading … |
NHS in England | Closed | 15 Feb 2022 |
| P-001319 | The Royal Wolverhampton NHS Trust Patient's daughter alleged her father contracted COVID-19 in hospital, was inappropriately discharged, and was pressured into a Do Not Attempt … |
NHS in England | Not upheld | 14 Feb 2022 |