Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001351 | North Middlesex University Hospital NHS Trust Miss A complained about her aunt's cardiology appointment, including dismissed concerns and delayed blood test results, alongside inadequate hospital monitoring, … |
NHS in England | Partly upheld | 29 Mar 2022 |
| P-001322 | Northampton General Hospital NHS Trust Mrs E complained that Northampton General Hospital NHS Trust misdiagnosed her son's spinal injury, failed to perform an MRI scan, … |
NHS in England | Closed | 25 Mar 2022 |
| P-001323 | HM Revenue & Customs Mr R complained HMRC unfairly declined his CJRS support, citing system faults, alternative submissions, and unclear criteria, causing severe financial … |
UK Government | Closed | 25 Mar 2022 |
| P-001342 | Planning Inspectorate Mrs E complained a PINS Inspector visited her property unannounced and against COVID-19 guidelines while she was shielding, causing agitation … |
UK Government | Not upheld | 25 Mar 2022 |
| P-001347 | NHS Devon Clinical Commissioning Group Miss T complained about delayed GP referrals by NHS Devon CCG, a hospital declining a rheumatology appointment, and the CCG … |
NHS in England | Closed | 22 Mar 2022 |
| P-001325 | Department for Work & Pensions Mr A complained DWP failed to process his Income Support applications after stopping his benefits, prolonging financial hardship and causing … |
UK Government | Upheld | 22 Mar 2022 |
| P-001349 | Buckinghamshire Clinical Commissioning Group Mr A complained Buckinghamshire CCG delayed his hip surgery for 11 months by forcing him through a specialist service and … |
NHS in England | Upheld | 21 Mar 2022 |
| P-001329 | The Dudley Group NHS Foundation Trust Mrs O complained about her late husband's rapid deterioration in hospital, alleging incorrect Parkinson's medication, inadequate nutrition/fluid monitoring, and inappropriate … |
NHS in England | Closed | 18 Mar 2022 |
| P-001334 | University Hospitals of North Midlands NHS Trust Miss O complained the Trust failed to stitch her labial tear after childbirth, causing pain and relationship issues, and cancelled … |
NHS in England | Closed | 18 Mar 2022 |
| P-001337 | NHS South West London Clinical Commissioning Group Mr and Mrs B complained that the CCG failed to arrange appropriate care for Mrs F and provided an inadequate … |
NHS in England | Closed | 17 Mar 2022 |
| P-001341 | Leeds Teaching Hospitals NHS Trust Mrs E complained the Trust failed to communicate about MRSA decolonisation and did not advise stopping medication. She also alleged … |
NHS in England | Partly upheld | 17 Mar 2022 |
| P-001345 | University Hospitals of North Midlands NHS Trust Mrs R complained the Trust started knee surgery too soon, ignored signs of wound infection, discharged her without antibiotics, and … |
NHS in England | Closed | 16 Mar 2022 |
| P-001350 | Gloucestershire Hospitals NHS Foundation Trust Mr O complained that Gloucestershire Hospitals NHS Foundation Trust failed to investigate his worsening arthritic pain during ED visits and … |
NHS in England | Not upheld | 15 Mar 2022 |
| P-001340 | East and North Hertfordshire Clinical Commissioni… Mr R complained about the Trust's inadequate physiotherapy and inpatient care for his wife after a stroke, alleging discrimination. He … |
NHS in England | Closed | 15 Mar 2022 |
| P-001331 | Planning Inspectorate Mrs D complained a Planning Inspector failed to adequately consider ecological impact in a decision, and PINS's complaint response also … |
UK Government | Closed | 15 Mar 2022 |
| P-001336 | A medical practice in the Surrey area Miss A complained that a GP failed to restart her father's diabetic and blood-thinning medications and incorrectly stopped another, leading … |
NHS in England | Partly upheld | 10 Mar 2022 |
| P-001335 | Oxford Health NHS Foundation Trust Mr R complained the Trust failed to provide adequate information about olanzapine risks, monitor his weight and bloods, or act … |
NHS in England | Closed | 10 Mar 2022 |
| P-001328 | Bath and North East Somerset Swindon and Wiltshir… Mrs H complained the CCG refused to fund her breast implant replacement surgery, despite a previous NHS commitment, causing her … |
NHS in England | Closed | 10 Mar 2022 |
| P-001326 | Kettering General Hospital NHS Foundation Trust Mr M complained about negligent discharge, inadequate aftercare, diagnostic failures, and poor communication regarding his father's hospital treatment, believing it … |
NHS in England | Closed | 10 Mar 2022 |
| P-001343 | North Bristol NHS Trust Mrs A complained about poor nursing care, including removal of her mother's call bell, bedsores, delayed catheter repair, and inadequate … |
NHS in England | Partly upheld | 10 Mar 2022 |
| P-001384 | Northern Care Alliance NHS Foundation Trust Ms O complained about poor nursing care and communication during her mother's last moments and inadequate handling of her subsequent … |
NHS in England | Closed | 8 Mar 2022 |
| P-001346 | The Dudley Group NHS Foundation Trust Ms Z complained she developed a pulmonary embolism due to Depo-Provera injections provided by the Trust, leading to lifelong medication, … |
NHS in England | Closed | 8 Mar 2022 |
| P-001339 | West Hertfordshire Hospitals NHS Trust Mrs E complained about her husband's care, citing missed blood clot treatment, delayed fluid release, medication errors, and lack of … |
NHS in England | Closed | 8 Mar 2022 |
| P-001324 | NHS England Mr R complained NHS England's Independent Review Panel wrongly ruled his father ineligible for continuing healthcare funding, failing to properly … |
NHS in England | Closed | 7 Mar 2022 |
| P-001332 | A medical practice in the East Riding of Yorkshir… Mr O complained a GP provided inadequate responses about his wife's carer status and the Practice failed to address concerns … |
NHS in England | Closed | 4 Mar 2022 |