Source · Ombudsman casework

PHSO Casework Decisions

3,828 published decisions 3,253 Health (NHS) 575 Parliamentary 18% upheld or partly upheld Range: Apr 2021–May 2026

Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.

Decisions

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Reference Organisation Jurisdiction Outcome Date
P-001062 Department for Work and Pensions
Mr N complains that DWP did not properly act on his request that it pay him directly as the landlord …
UK Government Upheld 7 Apr 2021
P-001060 University Hospital Southampton NHS Foundation Tr…
Mrs C complained on behalf of her husband, Mr C, about the care and treatment the Trust gave him. Specifically, …
NHS in England Partly upheld 7 Apr 2021
P-001051 North West Ambulance Service NHS Trust
Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family …
NHS in England Upheld 6 Apr 2021