Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001353 | Royal Free London NHS Foundation Trust Miss G complained her mother was discharged without sufficient diagnosis information, necessary equipment, and family visits were denied due to … |
NHS in England | Closed | 29 Apr 2022 |
| P-001370 | A dental practice in the Plymouth area Mr A complained the dental practice improperly repaired his filling and failed to see him as an emergency, causing him … |
NHS in England | Upheld | 28 Apr 2022 |
| P-001365 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained radiotherapy caused her husband's paralysis, alleging lack of prior risk advice, insufficient emotional support, failure to investigate … |
NHS in England | Upheld | 28 Apr 2022 |
| P-001371 | The Student Loans Company Miss G complained the SLC provided contradictory reasons for refusing her student loan, mishandled her appeal, and caused significant delays, … |
UK Government | Upheld | 28 Apr 2022 |
| P-001356 | HM Courts & Tribunals Service Mrs O complained HMCTS mishandled her case by failing to notice an out-of-date certificate, not providing a document, and incorrectly … |
UK Government | Closed | 28 Apr 2022 |
| P-001367 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr H alleged the Trust covertly gave his mother unsuitable diazepam against her wishes, contributing to her death an hour … |
NHS in England | Closed | 28 Apr 2022 |
| P-001368 | Driver & Vehicle Licensing Agency Mrs A complained the DVLA unfairly revoked her driving licence, ignoring independent visual tests and not considering functionality, causing anger … |
UK Government | Not upheld | 28 Apr 2022 |
| P-001355 | A medical practice in the Chesterfield area Ms L complained the Practice's insensitive telephone consultation and failure to return calls contributed to her husband's untimely death. |
NHS in England | Closed | 27 Apr 2022 |
| P-001366 | Dorset Clinical Commissioning Group Mrs R complained Dorset CCG refused to conduct a full continuing healthcare assessment for her father after a positive checklist, … |
NHS in England | Closed | 27 Apr 2022 |
| P-001363 | Border Force Ms A complained Border Force caused significant damage to a family heirloom cabinet during a search after it arrived from … |
UK Government | Closed | 27 Apr 2022 |
| P-001381 | Pennine Acute Hospitals NHS Trust Mr U alleged a Healthcare Assistant incorrectly moved his son, aggravating a fractured femur and causing the need for surgery, … |
NHS in England | Closed | 27 Apr 2022 |
| P-001375 | NHS England Mr T complained NHS England's independent review panel incorrectly denied his mother continuing healthcare funding, disputing the assessment of various … |
NHS in England | Closed | 26 Apr 2022 |
| P-001373 | The Dudley Group NHS Foundation Trust Mr O complained that information about his heart rhythm after surgery was not shared correctly or timely, leading to a … |
NHS in England | Closed | 26 Apr 2022 |
| P-001364 | The Coal Authority Mrs H complained the Coal Authority's 2013 mining report omitted details of a nearby mineshaft, which it knew about, leading … |
UK Government | Closed | 26 Apr 2022 |
| P-001359 | A medical practice in the Reading area Mr U complained his diabetic medication was stopped, his diabetes was not properly monitored, eyesight concerns were ignored, and his … |
NHS in England | Upheld | 26 Apr 2022 |
| P-001361 | HM Revenue & Customs Mr J complained HMRC unfairly denied him SEISS grants, despite his belief he filed his tax return and eligibility for … |
UK Government | Upheld | 26 Apr 2022 |
| P-001377 | University Hospitals of Morecambe Bay NHS Foundat… Mr O complained the Trust inappropriately made a 'Do Not Attempt Resuscitation' decision for his brother, failed to discuss it … |
NHS in England | Not upheld | 21 Apr 2022 |
| P-001372 | NHS England Mr O complained NHS England's independent review panel incorrectly upheld his mother's ineligibility for continuing healthcare funding, disputing their assessment … |
NHS in England | Closed | 20 Apr 2022 |
| P-001354 | Nottingham University Hospitals NHS Trust Mrs O complained the Trust failed to diagnose or treat her endometriosis from 2005, leading to its spread, years of … |
NHS in England | Closed | 14 Apr 2022 |
| P-001357 | A hospital in the Reading area Miss R complained a nurse performed a COVID-19 swab test forcefully, causing intense pain, injury to her nostril, and ongoing … |
NHS in England | Closed | 13 Apr 2022 |
| P-001374 | Croydon Health Services NHS Trust Mr N complained the Trust's district nurses failed to administer his mother's medication, which he believes led to her seizure … |
NHS in England | Partly upheld | 12 Apr 2022 |
| P-001362 | Hampshire Hospitals NHS Foundation Trust Ms O complained untrained staff performed an incorrect lumbar puncture, resulting in constant pain, inability to work, and career loss. |
NHS in England | Closed | 4 Apr 2022 |
| P-001320 | Barts Health NHS Trust Ms U complained about inadequate care for a skin condition, unnecessary antidepressant prescription, and significant delays by Barts Health NHS … |
NHS in England | Closed | 31 Mar 2022 |
| P-001338 | The Royal Wolverhampton NHS Trust Miss E complained that a midwife failed to recognise her labour, provide gas and air, perform vaginal examinations, or offer … |
NHS in England | Upheld | 30 Mar 2022 |
| P-001330 | University Hospitals Coventry and Warwickshire NH… Mrs A complained about her husband's unclear COVID-19 status, premature discharges, lack of antibiotics, poor personal care, and exclusion from … |
NHS in England | Partly upheld | 29 Mar 2022 |