Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001086 | Home Office Mr I complains that UKVI took too long to provide him with a decision on his application for discretionary leave … |
UK Government | Partly upheld | 9 Jul 2021 |
| P-001081 | Dudley CCG Mrs O complains about a consultation at an Urgent Care Centre which is commissioned by Dudley CCG. She has concerns … |
NHS in England | Closed | 6 Jul 2021 |
| P-001079 | The Equality and Human Rights Commission Ms U complains that Equality & Human Rights Commission (EHRC) failed to provide her with advice and legal support to … |
UK Government | Closed | 29 Jun 2021 |
| P-001071 | Department for Transport Mr and Mrs P complain about HS2 and Department for Transport’s (DfT) handling of their property purchase between 2014 and … |
UK Government | Upheld | 29 Jun 2021 |
| P-001072 | Manchester University NHS Foundation Trust Ms A complains on behalf of her deceased brother, Mr B, who had a cardiac arrest at Manchester University NHS … |
NHS in England | Upheld | 29 Jun 2021 |
| P-001075 | NHS England - South - South West (Local office) Mrs E complains about National Health Service England’s Independent Review Panel’s consideration of her son, A’s eligibility for CHC funding … |
NHS in England | Not upheld | 29 Jun 2021 |
| P-001074 | Harrogate and District NHS Foundation Trust Mrs A complains about aspects of the care and treatment staff at the Hospital gave to her father, stating that … |
NHS in England | Partly upheld | 27 Jun 2021 |
| P-001073 | NHS England Mrs L complains that NHS England’s (NHSE) independent review panel (IRP) upheld the CCG’s decision that her mother, Mrs I, … |
NHS in England | Not upheld | 24 Jun 2021 |
| P-001078 | South Central Ambulance Service NHS Foundation Tr… Miss E complains about the lack of care the Trust provided to her late brother. She complains that an ambulance … |
NHS in England | Closed | 16 Jun 2021 |
| P-001077 | Isle of Wight NHS Trust Mr E complains about the care and treatment provided to his late mother, Mrs A, whilst at the Isle of … |
NHS in England | Closed | 14 Jun 2021 |
| P-001089 | Royal United Hospitals Bath NHS Foundation Trust Miss N complains that the Trust unsafely discharged her mother from hospital. |
NHS in England | Upheld | 10 Jun 2021 |
| P-001076 | University College London Hospitals NHS Foundatio… Dr I complains the Trust provided inadequate post-natal care to his wife and daughter in relation to failures to follow-up … |
NHS in England | Not upheld | 3 Jun 2021 |
| P-001193 | A medical practice in the Milton Keynes area Ms R complains a medical practice in the Milton Keynes area inadequately handled her complaint about the care and treatment … |
NHS in England | Upheld | 1 Jun 2021 |
| P-001068 | Portsmouth Hospitals NHS Trust Mrs L complains about aspects of treatment provided by Portsmouth Hospital NHS Trust (the Trust) when she attended A&E, following … |
NHS in England | Partly upheld | 28 May 2021 |
| P-001069 | Taunton and Somerset NHS Foundation Trust Mr O complains the Trust gave him a ‘false negative’ diagnosis of emphysema. He complains that following a computerised tomography … |
NHS in England | Not upheld | 27 May 2021 |
| P-001070 | The Dudley Group NHS Foundation Trust Mrs M complains on behalf of her late father, Mr I. Mrs M complains that there was a delay in … |
NHS in England | Partly upheld | 18 May 2021 |
| P-001065 | UK Visas and Immigration Mr Z complains on behalf of his wife, Mrs Z, that UKVI incorrectly processed her application to change her tier … |
UK Government | Partly upheld | 17 May 2021 |
| P-001064 | Pennine Care NHS Foundation Trust Ms O’s complains about a letter she received from the Trust’s Healthy Minds service which she says was sent to … |
NHS in England | Upheld | 16 May 2021 |
| P-001066 | University Hospitals Sussex NHS Foundation Trust Mrs E complains that Brighton and Sussex University Hospitals NHS Trust (the Trust) left her for 12 days without treatment. … |
NHS in England | Upheld | 10 May 2021 |
| P-001067 | Essex Partnership University NHS Foundation Trust Mr and Mrs A complain that Essex Partnership University NHS Foundation Trust (the Trust) did not communicate with or invite … |
NHS in England | Partly upheld | 28 Apr 2021 |
| P-001059 | Barking, Havering and Redbridge University Hospit… Mr T complains about the care and treatment the Trust provided to his brother, Mr O. Specifically, Mr T complains … |
NHS in England | Not upheld | 28 Apr 2021 |
| P-001058 | Maidstone and Tunbridge Wells NHS Trust Miss S complains that after her mother’s hospital admission, the Trust planned to reposition her mother every two hours but … |
NHS in England | Partly upheld | 25 Apr 2021 |
| P-001063 | East Kent Hospitals University NHS Foundation Tru… Miss A complains East Kent Hospitals University NHS Foundation Trust (the Trust) did not provide her father adequate nutrition and … |
NHS in England | Upheld | 22 Apr 2021 |
| P-001057 | Manchester University NHS Foundation Trust Miss A complains about Manchester University NHS Foundation Trust (the Trust) which she says left her with skin damage on … |
NHS in England | Partly upheld | 12 Apr 2021 |
| P-001061 | Royal Free London NHS Foundation Trust Mr E complains that during 4 visits to the Emergency Department (ED), staff failed to identify and treat the cause … |
NHS in England | Partly upheld | 9 Apr 2021 |