Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001385 | Lewisham and Greenwich NHS Trust Ms E complained the Trust gave her incorrect treatment, documented incorrect medication information, lost ECG reports, and failed to respond … |
NHS in England | Closed | 25 May 2022 |
| P-001399 | Office of the Public Guardian Mr A complained the OPG's safeguarding investigation was based on lies, unexplained, and excessively long, lasting 66 weeks. He stated … |
UK Government | Closed | 25 May 2022 |
| P-001391 | London Ambulance Service NHS Trust Ms R complained the London Ambulance Service failed to recognise her critically ill father, causing a significant delay in hospitalisation … |
NHS in England | Closed | 24 May 2022 |
| P-001425 | Milton Keynes University Hospital NHS Foundation … Mrs A complained the Trust failed to diagnose her husband's advanced bladder cancer sooner, communicate critical information, offer appropriate transfers, … |
NHS in England | Closed | 24 May 2022 |
| P-001400 | Northampton General Hospital NHS Trust Mrs O complained the Trust failed to communicate her mother's discharge delay, her five-day hospital admission, and her fall, and … |
NHS in England | Not upheld | 24 May 2022 |
| P-001386 | Milton Keynes University NHS Foundation Trust Mrs A complained a Do Not Attempt CPR (DNACPR) order was added without consent, and an unsecured commode led to … |
NHS in England | Closed | 23 May 2022 |
| P-001402 | Midlands Partnership NHS Foundation Trust Ms O complained district nurses failed to act on her father's discoloured urine, call an ambulance promptly, provide a verbal … |
NHS in England | Not upheld | 23 May 2022 |
| P-001406 | Frimley Health NHS Foundation Trust Mrs G complained about delays in her husband's surgery, delayed tissue viability nurse attendance, an incorrectly managed wound upon discharge, … |
NHS in England | Not upheld | 23 May 2022 |
| P-001403 | Liverpool Women's NHS Foundation Trust Mrs A complained a doctor incorrectly stated she had three endometriosis surgeries, impacting her subsequent care and causing distress. |
NHS in England | Closed | 19 May 2022 |
| P-001396 | Royal Free London NHS Foundation Trust Mrs U complained the Trust refused to provide mittens for her mother, causing her to remove her oxygen mask and … |
NHS in England | Closed | 19 May 2022 |
| P-001387 | North West Ambulance Services NHS Trust Mr O complained ambulance crew failed to appropriately assess and immobilise his neck after a fall, contributing to his injury. |
NHS in England | Partly upheld | 18 May 2022 |
| P-001395 | Portsmouth Hospitals NHS Trust Mr W complained about multiple failings in his father's care, including unmanaged health issues, pressure ulcer prevention, and poor communication, … |
NHS in England | Closed | 18 May 2022 |
| P-001427 | An urgent care centre in the Stoke-on-Trent area Mrs I complained a doctor failed to appropriately triage her husband during a 111 call and check his oxygen levels, … |
NHS in England | Partly upheld | 17 May 2022 |
| P-001401 | HM Revenue & Customs Mrs A complained HMRC repeatedly failed to correct known errors overstating untaxed bank interest in her tax codes since 2018, … |
UK Government | Not upheld | 16 May 2022 |
| P-001392 | Royal Free London NHS Foundation Trust Mrs E complained her husband was given an excessive chemotherapy dose while infected, which worsened his condition and caused an … |
NHS in England | Upheld | 12 May 2022 |
| P-001388 | Frimley Health NHS Foundation Trust Mrs N complained about a delayed diagnosis of her mother's broken hip and poor communication regarding the Trust's formal complaint … |
NHS in England | Not upheld | 3 May 2022 |
| P-001517 | Kettering General Hospital NHS Foundation Trust Mr O complained errors were made in his hip operations in 2004 and 2014, leading to a deterioration in his … |
NHS in England | Closed | 3 May 2022 |
| P-001378 | Homerton University Hospital NHS Foundation Trust Mr Y complained the Trust failed to inform him when surgery recommenced, forcing him to pay £10,000 for private treatment … |
NHS in England | Closed | 29 Apr 2022 |
| P-001352 | A medical practice in the Oldham area Mr H complained the Practice wrongly cancelled his appointment, falsely accused him of abusive behaviour, removed him from its patient … |
NHS in England | Partly upheld | 29 Apr 2022 |
| P-001379 | County Durham and Darlington NHS Foundation Trust Mr G complained he was left unattended for long periods, prescription details weren't sent to his GP, and a cannula … |
NHS in England | Closed | 29 Apr 2022 |
| P-001358 | HM Courts & Tribunals Service Mr A complained HMCTS incorrectly shared disclosure orders, suffered technology failures during a remote hearing, and delayed complaint responses, causing … |
UK Government | Closed | 29 Apr 2022 |
| P-001369 | Department for Work & Pensions Mrs R complained the DWP delayed providing information to recover her State Pension payment and that the ICE's decision on … |
UK Government | Partly upheld | 29 Apr 2022 |
| P-001360 | The Adjudicator's Office Mr and Mrs U complained HMRC refused their SEISS claims, citing a missed tax return amendment deadline, without considering their … |
UK Government | Not upheld | 29 Apr 2022 |
| P-001376 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained the Trust ruptured his wife's artery, failed to notice internal bleeding, and delayed treatment due to unstaffed … |
NHS in England | Closed | 29 Apr 2022 |
| P-001380 | A medical practice in the Derbyshire area Mr I complained the Practice was abusive about mask-wearing, refused blood tests, removed him from its list, and mishandled his … |
NHS in England | Closed | 29 Apr 2022 |