Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001422 | Moorfields Eye Hospital NHS Foundation Trust Mr R complained the Trust performed an eye operation against his wishes using silicone oil and left it in for … |
NHS in England | Closed | 17 Jun 2022 |
| P-001418 | East Suffolk and North Essex NHS Foundation Trust Mr L complained the Trust reduced his COVID-19 father's oxygen and stopped antibiotics, commenced palliative care against his will, and … |
NHS in England | Upheld | 16 Jun 2022 |
| P-001432 | HM Passport Office Mr A complained HM Passport Office denied his UK passport, due to a missing second forename on his Irish passport … |
UK Government | Closed | 15 Jun 2022 |
| P-001440 | Mr V complained NHS England's Independent Review Panel wrongly found his mother ineligible for CHC funding, alleging it failed to … |
NHS in England | Closed | 15 Jun 2022 |
| P-001476 | Oxford University Hospitals NHS Foundation Trust Mr O complained the Trust failed to appropriately monitor and manage his wife's diabetes after knee surgery, resulting in dangerously … |
NHS in England | Closed | 14 Jun 2022 |
| P-001436 | North Tees and Hartlepool NHS Foundation Trust Mrs L complained the Trust misdiagnosed her stroke as a migraine, prescribed inappropriate medication (Sumatriptan), and failed to consider alternative … |
NHS in England | Closed | 13 Jun 2022 |
| P-001442 | Driver & Vehicle Licensing Agency Mr O complained DVLA refused to change his V5C registration to 'motor caravan' despite compliance, and failed to clearly explain … |
UK Government | Partly upheld | 13 Jun 2022 |
| P-001428 | A dental practice in the Hampshire area Mr U complained a dentist extracted a healthy tooth instead of the broken one causing pain for his elderly mother, … |
NHS in England | Closed | 13 Jun 2022 |
| P-001424 | Homes England Ms L complained Homes England's delayed processing of property documents during re-mortgaging caused financial loss from higher interest rates. She … |
UK Government | Partly upheld | 10 Jun 2022 |
| P-001423 | NHS England - South (South East) Mr A complained about NHS England's decision to accept an IRP recommendation that his wife was not eligible for CHC … |
NHS in England | Closed | 9 Jun 2022 |
| P-001419 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs T complained about delays in oncology treatment, poor communication between hospitals and with family, delayed pain relief, insufficient palliative … |
NHS in England | Upheld | 9 Jun 2022 |
| P-001421 | North West Ambulance Service NHS Trust Mrs O complained the 999 call for her father was incorrectly triaged, an ambulance was not sent, and inaccurate information … |
NHS in England | Upheld | 7 Jun 2022 |
| P-001412 | Rural Payments Agency Mr and Mrs D complained RPA failed to remove BPS entitlements, leading to mistaken overpayments and unfair recovery decisions. They … |
UK Government | Upheld | 6 Jun 2022 |
| P-001417 | Lincolnshire Community Health Services NHS Trust Mrs G complained the Trust's community nursing service mismanaged her husband's catheter, causing him significant discomfort and distress in his … |
NHS in England | Partly upheld | 1 Jun 2022 |
| P-001415 | Mid and South Essex NHS Foundation Trust Mrs R complained the Trust failed to provide timely chemotherapy, manage her husband's oesophageal stent, maintain records/communication, and that he … |
NHS in England | Upheld | 1 Jun 2022 |
| P-001446 | A medical practice in the London Borough of Ealin… Mr Y complained the Practice failed to advise a nursing home to hospitalise his father, inform him of his deteriorating … |
NHS in England | Closed | 31 May 2022 |
| P-001398 | Department for Work & Pensions Mrs O complained DWP failed to consider her terminally ill husband's health when pursuing a Pension Credit overpayment and denied … |
UK Government | Partly upheld | 31 May 2022 |
| P-001393 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs A complained the Trust proceeded with her husband's surgery despite his cold symptoms, which staff failed to record, leading … |
NHS in England | Closed | 31 May 2022 |
| P-001390 | Lewisham and Greenwich NHS Trust Mrs H complained the Trust failed to treat her father's UTI, administer medication, inappropriately sedated him, didn't perform brain scans … |
NHS in England | Not upheld | 31 May 2022 |
| P-001397 | Child Maintenance Service Mr A complained CMS delayed informing him his child maintenance payments were ending, causing him to make unnecessary payments. CMS … |
UK Government | Upheld | 27 May 2022 |
| P-001389 | A nursing home in the Lincolnshire area Mrs U complained the nursing home failed to safeguard her stepfather, leading to him leaving unattended twice and suffering falls, … |
NHS in England | Closed | 27 May 2022 |
| P-001405 | Department for Work & Pensions Mr N complained DWP provided incorrect information leading to an incorrect Universal Credit award and failed to fully investigate his … |
UK Government | Closed | 26 May 2022 |
| P-001426 | NHS England Mr A complained NHS England's IRP incorrectly upheld a CCG decision that his late father was ineligible for NHS Continuing … |
NHS in England | Closed | 26 May 2022 |
| P-001394 | A dental practice in the Chorley area Mr O complained a dental practice failed to refer him for investigations on an ulcer, causing a delay in cancer … |
NHS in England | Closed | 26 May 2022 |
| P-001404 | A medical practice in the Lincolnshire area Mr K complained the Practice failed to prescribe budesonide for his Crohn's disease flare-up, causing severe pain, distress, and a … |
NHS in England | Closed | 25 May 2022 |