Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001256 | A medical practice in the Gloucestershire area Mrs V complained about the care the Practice and Trust provided to her brother, Mr V, for symptoms and illnesses … |
NHS in England | Partly upheld | 26 Aug 2021 |
| P-001202 | A dental practice in the Devon area Mrs R complains that a dental practice in the Devon area did not provide professional cleanings at appointments in May … |
NHS in England | Closed | 25 Aug 2021 |
| P-001189 | A medical practice in the West Midlands Miss V complains a GP from a West Midlands medical practice misdiagnosed her daughter in July 2020 by not giving … |
NHS in England | Closed | 24 Aug 2021 |
| P-001090 | UK Visas and Immigration Ms A complained that UKVI had not put things right for her after it incorrectly refused her application for Indefinite … |
UK Government | Upheld | 23 Aug 2021 |
| P-001092 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about various aspects of the care and treatment her father received when he was admitted to hospital … |
NHS in England | Closed | 23 Aug 2021 |
| P-001102 | Milton Keynes University Hospital NHS Foundation … Miss H complains about the delay in her father receiving radiotherapy treatment for his prostate cancer, and the subsequent decision … |
NHS in England | Partly upheld | 19 Aug 2021 |
| P-001104 | North Bristol NHS Trust Ms O complains about the care and treatment she received for cancer between 2009 and 2011. She told us a … |
NHS in England | Closed | 19 Aug 2021 |
| P-001091 | The Hillingdon Hospitals NHS Foundation Trust Mrs I complained to us about the Trust missing signs of lung cancer. She also raised concerns that they did … |
NHS in England | Partly upheld | 18 Aug 2021 |
| P-001094 | The Royal Bournemouth and Christchurch Hospitals … Mrs U complains that the Trust did not provide sufficient care for her late father’s continence issues and inappropriately discharged … |
NHS in England | Not upheld | 17 Aug 2021 |
| P-001179 | A medical centre in the Essex area Mr P complained that the Trust and the Practice failed to diagnose his mother and provide her with appropriate treatment … |
NHS in England | Closed | 16 Aug 2021 |
| P-001101 | Maidstone and Tunbridge Wells NHS Trust Miss H complains about aspects of the care her father received after he was admitted to hospital following a fall. … |
NHS in England | Closed | 16 Aug 2021 |
| P-001098 | North Middlesex University Hospital NHS Trust Ms H complains about the care and treatment she received from when giving birth to her son. |
NHS in England | Closed | 13 Aug 2021 |
| P-001097 | University Hospitals Sussex NHS Foundation Trust Mrs U complains sedation was not used as planned for a joint injection procedure and she was not given the … |
NHS in England | Partly upheld | 13 Aug 2021 |
| P-001244 | A medical practice in the Manchester area Mr E complained about the Practice's handling of his complaint between January 2018 and September 2019. |
NHS in England | Upheld | 12 Aug 2021 |
| P-001099 | Royal Devon and Exeter NHS Foundation Trust Ms X complains about the Trust's actions in relation to a blood test her partner needed for fertility treatment. The … |
NHS in England | Closed | 10 Aug 2021 |
| P-001103 | East of England Ambulance Service NHS Trust Mr R complained that there was a delay in the Ambulance Trust sending an ambulance for Mrs R. He also … |
NHS in England | Not upheld | 9 Aug 2021 |
| P-001083 | University Hospitals Bristol and Weston NHS Found… Miss R complains about how the Trust managed the delivery of her daughter. |
NHS in England | Not upheld | 30 Jul 2021 |
| P-001085 | Southend University Hospital NHS Foundation Trust Mrs A complains about delays in the Trust treating her husband’s sepsis. She also complained there was poor communication with … |
NHS in England | Upheld | 30 Jul 2021 |
| P-001195 | A healthcare provider in the Knowsley area Mrs R complained about care and treatment provided by a Practice in the Knowsley area. She complained that she was … |
NHS in England | Partly upheld | 30 Jul 2021 |
| P-001088 | South Tyneside and Sunderland NHS Foundation Trust Mrs T complains about the care and treatment the Trust gave her brother Mr A prior to and following his … |
NHS in England | Not upheld | 28 Jul 2021 |
| P-001080 | Worcestershire Acute Hospitals NHS Trust Mrs L complains about the Trust's care and treatment of her late sister Ms A, who was admitted to hospital … |
NHS in England | Not upheld | 23 Jul 2021 |
| P-001082 | Driver and Vehicle Licensing Agency | UK Government | Upheld | 21 Jul 2021 |
| P-001084 | Pennine Acute Hospitals NHS Trust Miss B complains about the Trust's decision to give her mother, Mrs A, morphine and midazolam shortly before she died. … |
NHS in England | Not upheld | 16 Jul 2021 |
| P-001214 | A healthcare provider in the Medway area Mrs L complains Mr E contracted Covid-19 while he was a patient at the Trust. She also raises concerns about … |
NHS in England | Closed | 14 Jul 2021 |
| P-001087 | University Hospitals Bristol and Weston NHS Found… Miss E complains that the Trust's actions led to her premature son suffering from a burn following an operation. |
NHS in England | Upheld | 14 Jul 2021 |