Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001109 | Information Commissioner Mr I complained that the Information Commissioner's Office did not properly investigate his concerns about how his local authority dealt … |
UK Government | Closed | 23 Sep 2021 |
| P-001245 | A dental practice in the Rotherham area Miss A complained that the dentist did not replace a crown properly and it fell out. She also raised other … |
NHS in England | Partly upheld | 23 Sep 2021 |
| P-001194 | A medical practice in the Hertfordshire area Ms A complains about the care and treatment her late mother received from a Hertfordshire medical practice between November 2017 … |
NHS in England | Closed | 22 Sep 2021 |
| P-001115 | West Midlands Ambulance Service University NHS Fo… Mr A complained about the care and treatment provided by West Midlands Ambulance Service University NHS Foundation Trust to his … |
NHS in England | Not upheld | 22 Sep 2021 |
| P-001121 | East Suffolk and North Essex NHS Foundation Trust Mrs L complains about the service she and Ms U received from East Suffolk and North Essex NHS Foundation Trust … |
NHS in England | Closed | 21 Sep 2021 |
| P-001208 | A hospital in the Leeds area Mrs I complains about an intrauterine system insertion and biopsy procedure at a hospital in the Leeds area in January … |
NHS in England | Upheld | 21 Sep 2021 |
| P-001243 | A medical practice in the Sunderland area Mr T complained that the Practice did not take appropriate action in relation to his urinary symptoms in March and … |
NHS in England | Closed | 21 Sep 2021 |
| P-001249 | Intellectual Property Office Mr M complained about the Intellectual Property Office Tribunal's decision to dismiss his appeal about the revocation of his trademarks. |
UK Government | Closed | 20 Sep 2021 |
| P-001250 | Gloucestershire Hospitals NHS Foundation Trust Mr A complained about the care and treatment provided to his late son, Mr I, by the Practice, Worcestershire Health … |
NHS in England | Closed | 20 Sep 2021 |
| P-001105 | Northern Care Alliance NHS Group Mr I complains about the care and treatment his wife and their son received in 2003 during Mrs I’s labour … |
NHS in England | Closed | 20 Sep 2021 |
| P-001122 | The Christie NHS Foundation Trust Mr I complains on behalf of Mrs I. He complains the Trust failed to detect a tumour on his wife’s … |
NHS in England | Not upheld | 17 Sep 2021 |
| P-001117 | University College London Hospitals NHS Foundatio… Miss A complained about aspects of the care and treatment the Trust provided to Ms A after she was diagnosed … |
NHS in England | Not upheld | 16 Sep 2021 |
| P-001116 | University Hospitals Coventry and Warwickshire NH… Mr U complained about the care provided by the University Hospital Coventry and Warwickshire NHS Trust, relating to his diaphragm … |
NHS in England | Closed | 16 Sep 2021 |
| P-001120 | Bury CCG Mrs E complains the CCG granted her thirty-six sessions of therapy but refused to provide them and denied her access … |
NHS in England | Closed | 16 Sep 2021 |
| P-001107 | Office of Gas and Electricity Markets (OFGEM) Mr O complained about Ofgem's decision to cancel payments to him under the Renewable Heat Incentive scheme between April and … |
UK Government | Closed | 16 Sep 2021 |
| P-001114 | Southern Health NHS Foundation Trust Mrs I complains about Southern Health NHS Foundation Trust. She complains that it changed her mental health referral from urgent … |
NHS in England | Partly upheld | 14 Sep 2021 |
| P-001110 | Richmond CCG Ms I complains a new PHB budget calculated for her partners care was reduced and did not cover all costs. … |
NHS in England | Partly upheld | 14 Sep 2021 |
| P-001246 | A medical practice in the Hertfordshire area Mrs D complained about the treatment she received at a medical practice in Hertfordshire (the Practice) between January 2017 and … |
NHS in England | Closed | 10 Sep 2021 |
| P-001108 | Mid Cheshire Hospitals NHS Foundation Trust | NHS in England | Closed | 9 Sep 2021 |
| P-001118 | Nene CCG Mrs E complains the CCG rejected two fast-track CHC funding applications that were submitted on behalf of her late mother. |
NHS in England | Closed | 9 Sep 2021 |
| P-001124 | East Berkshire CCG Mr A complains that the IRP upheld the CCG’s decision that his late mother was not eligible for NHS continuing … |
NHS in England | Closed | 1 Sep 2021 |
| P-001100 | UK Visas and Immigration | UK Government | Partly upheld | 31 Aug 2021 |
| P-001093 | West Middlesex University Hospital NHS Trust Mrs O complains about the gallbladder surgery she underwent at the Trust in April 2016. She complains that the surgeon … |
NHS in England | Closed | 31 Aug 2021 |
| P-001095 | University Hospitals Birmingham NHS Foundation Tr… Mr I complains about the treatment he received from the Trust following an injury to his left index finger. He … |
NHS in England | Upheld | 27 Aug 2021 |
| P-001096 | East Lancashire CCG Mr I complained about the time it took East Lancashire CCG to assess his mother for continuing healthcare, as well … |
NHS in England | Closed | 27 Aug 2021 |