Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001483 | The Royal Marsden NHS Foundation Trust Mr R complained the Trust's Musculo Skeletal Service failed to adequately investigate his foot and ankle pain, delaying diagnosis of … |
NHS in England | Closed | 30 Jun 2022 |
| P-001413 | A medical practice in the Lincolnshire area Mr A complained the Practice mismanaged referrals, failed to treat health issues, labelled him a hypochondriac, and had issues with … |
NHS in England | Closed | 30 Jun 2022 |
| P-001410 | A medical practice in the Torbay area Ms U complained that her liver function test results were incorrectly recorded and she was not advised about abnormal findings, … |
NHS in England | Closed | 29 Jun 2022 |
| P-001411 | A medical practice in the Hampshire area Mrs E and Mrs S complained their late mother was prematurely discharged from a Hospice. They also alleged the Practice … |
NHS in England | Upheld | 29 Jun 2022 |
| P-001407 | Kent and Medway Integrated Care Board Mr T complained the ICB failed to communicate care coordination and contract an appropriate supplier for his late father's care, … |
NHS in England | Closed | 29 Jun 2022 |
| P-001429 | Nottingham University Hospitals NHS Trust Mr O complained about delayed and incorrect medication (IVIG, Azathioprine) and inappropriate comments/threats from doctors. He also alleged a doctor … |
NHS in England | Closed | 29 Jun 2022 |
| P-001447 | A care home in the Warrington area Mrs X complained that staff at her father's care home lost his dentures, causing her distress, anger, and upset. |
NHS in England | Closed | 28 Jun 2022 |
| P-001433 | Manchester University NHS Foundation Trust Ms N complained her late mother did not receive an urgent angiogram or an interpreter, and communication about her treatment … |
NHS in England | Closed | 28 Jun 2022 |
| P-001431 | A medical practice in the Nottinghamshire area Mr O complained a medical practice failed to follow proper infection control when removing sutures from his shoulder, leading to … |
NHS in England | Closed | 28 Jun 2022 |
| P-001441 | Driver & Vehicle Licensing Agency Mr A complained the DVLA issued a Late Licensing Penalty for failing to tax his vehicle, despite no cost. He … |
UK Government | Closed | 27 Jun 2022 |
| P-001443 | East Lancashire Hospitals NHS Trust Mrs U complained about inadequate urgent care for her thumb, including no aftercare/stitch removal advice, no GP letter, no splint, … |
NHS in England | Closed | 27 Jun 2022 |
| P-001408 | Imperial College Healthcare NHS Trust Miss H complained an eye specialist in the ED did not properly investigate her eye pain, headache, and vision loss, … |
NHS in England | Closed | 27 Jun 2022 |
| P-001409 | HM Revenue & Customs Mrs A complained HMRC wrongly ended her single tax credits claim from 2012-2013, causing an £11,402 overpayment. She alleged HMRC … |
UK Government | Closed | 27 Jun 2022 |
| P-001435 | York and Scarborough Teaching Hospitals NHS Found… Mr T complained the Trust failed to follow his mother's falls risk assessment, leading to a fall, hip fracture, and … |
NHS in England | Upheld | 24 Jun 2022 |
| P-001416 | One Devon Integrated Care Board Mr O complained the ICB wrongly upheld its decision that his father was not eligible for CHC funding and refused … |
NHS in England | Closed | 24 Jun 2022 |
| P-001430 | A medical practice in the Cambridgeshire area Mrs A complained a GP practice failed to arrange for a doctor to see her daughter and provide immediate treatment, … |
NHS in England | Not upheld | 24 Jun 2022 |
| P-001420 | North West London Integrated Care Board Mrs R complained NHS England's independent review panel wrongly upheld a decision that her husband was not eligible for continuing … |
NHS in England | Closed | 23 Jun 2022 |
| P-001445 | Hounslow and Richmond Community Healthcare NHS Tr… Miss E complained the Trust failed to prevent her father from developing a pressure sore and then inadequately controlled and … |
NHS in England | Closed | 23 Jun 2022 |
| P-001437 | Hampshire Hospitals NHS Foundation Trust Mr A complained the Trust repeatedly cancelled his discectomies and provided conflicting information about MRI scans, causing prolonged severe physical … |
NHS in England | Partly upheld | 23 Jun 2022 |
| P-001439 | NHS Surrey Heartlands Ms R complained the ICB mishandled her complaints, including failing to acknowledge, reply to her MP, provide equality forms, and … |
NHS in England | Closed | 22 Jun 2022 |
| P-001558 | NHS England Mrs V complained NHS England decided not to hold an Independent Review Panel for her mother's CHC funding eligibility, alleging … |
NHS in England | Closed | 21 Jun 2022 |
| P-001438 | University Hospitals Coventry and Warwickshire NH… Mr A complained about Mrs O's care, citing inappropriate ibuprofen use, delayed histology results, premature stopping of antibiotics, untreated infection, … |
NHS in England | Upheld | 20 Jun 2022 |
| P-001444 | London North West University Healthcare NHS Trust Mr O complained the Trust left his vulnerable father unsupervised with a commode and issued a Do Not Attempt Cardiopulmonary … |
NHS in England | Closed | 20 Jun 2022 |
| P-001482 | Oxleas NHS Foundation Trust Miss T complained the Trust failed to diagnose her ADHD until 2018, denying her correct care and treatment since 2013, … |
NHS in England | Closed | 20 Jun 2022 |
| P-001414 | Mid Yorkshire Hospitals NHS Trust Mr A complained the Trust missed signs of a gastrointestinal bleed in his brother, Mr R, and inappropriately tried to … |
NHS in England | Partly upheld | 17 Jun 2022 |