Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001165 | Royal United Hospitals Bath NHS Foundation Trust Mrs G complained about the Trust’s care and treatment of her husband when he was in hospital in the period … |
NHS in England | Upheld | 22 Oct 2021 |
| P-001149 | Hampshire Hospitals NHS Foundation Trust Mrs V complains that Hampshire Hospitals NHS Foundation Trust failed to properly investigate the cause of the severe pain Mr … |
NHS in England | Partly upheld | 22 Oct 2021 |
| P-001127 | A medical practice in the Ipswich area Mr A complains about the care and treatment his father received for gangrene from a medical practice in the Ipswich … |
NHS in England | Closed | 22 Oct 2021 |
| P-001141 | A medical practice in the Tameside area Mrs E complains the Practice falsely classed her letters as complaint letters and did not give her copies of these … |
NHS in England | Resolution | 20 Oct 2021 |
| P-001139 | Chelsea and Westminster Hospital NHS Foundation T… Ms P complains about aspects of care provided to her clinically vulnerable son when he was admitted to hospital during … |
NHS in England | Closed | 20 Oct 2021 |
| P-001159 | Environment Agency Ms A complained about the actions of the Environment Agency and the Health and Safety Executive in relation to asbestos … |
UK Government | Not upheld | 20 Oct 2021 |
| P-001133 | HM Revenue & Customs Mr W complained about HMRC's decision that he was not eligible for the Self-Employed Income Support Scheme in May 2020, … |
UK Government | Closed | 18 Oct 2021 |
| P-001219 | University Hospitals Birmingham NHS Foundation Tr… Ms P complained about the urology care provided by the Trust to her late husband, Mr E, in 2016. She … |
NHS in England | Closed | 18 Oct 2021 |
| P-001157 | A medical practice in the Westminster area Ms H complains about the actions of the reception staff at the GP Practice. She says a staff member referred … |
NHS in England | Upheld | 15 Oct 2021 |
| P-001131 | HM Revenue & Customs Mr H complains about HMRC's decision not to award him the self-employed income support scheme (SEISS) grant in June 2020. |
UK Government | Closed | 15 Oct 2021 |
| P-001129 | University Hospitals Birmingham NHS Foundation Tr… Mr E complained on behalf of his mother, that University Hospitals Birmingham NHS Foundation Trust quoted a charge of £900 … |
NHS in England | Closed | 14 Oct 2021 |
| P-001137 | Mid and South Essex NHS Foundation Trust Mrs W complained about the care the Trust provided to her husband, who died of COVID-19. This includes issues in … |
NHS in England | Upheld | 14 Oct 2021 |
| P-001135 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs P complains on behalf of both her son and herself, about pre- and post-natal care provided by the Trust … |
NHS in England | Closed | 14 Oct 2021 |
| P-001196 | University Hospitals Sussex NHS Foundation Trust Mrs W complained the Trust discounted she had cauda equina (compressed nerves in the spinal chord) and failed to take … |
NHS in England | Closed | 13 Oct 2021 |
| P-001171 | Driver and Vehicle Licensing Agency Mr A complained about the service he received from DVLA in relation to his reapplication for a driving license. |
UK Government | Closed | 12 Oct 2021 |
| P-001151 | A medical practice in the Croydon area Mr A complains a medical practice in the Croydon area failed to offer him a COVID-19 vaccination as a priority, … |
NHS in England | Closed | 12 Oct 2021 |
| P-001147 | Portsmouth Hospitals NHS Trust Mr H complains that the Trust did not seek consent or advise him of the risks, including its permanent nature, … |
NHS in England | Upheld | 11 Oct 2021 |
| P-001173 | Environment Agency Mr and Mrs I complain that the Environment Agency did not take appropriate action to stop pollution from their neighbour’s … |
UK Government | Not upheld | 8 Oct 2021 |
| P-001111 | Gateshead Health NHS Foundation Trust Mr T complains the Trust did not assess or treat his injured foot correctly and there were delays in care. … |
NHS in England | Partly upheld | 30 Sep 2021 |
| P-001123 | HM Revenue and Customs Mr A complains on behalf of Mr C about HMRC and its enquiry into his 2013/14 self-assessment return, with regards … |
UK Government | Not upheld | 30 Sep 2021 |
| P-001112 | University College London Hospitals NHS Foundatio… Mr A complained about the Trust’s biopsy of his prostate, his discharge from hospital after surgery and his confidentiality. He … |
NHS in England | Upheld | 29 Sep 2021 |
| P-001113 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs L complained about the Trust’s decision not to provide further treatment to her daughter, Miss A, who had COVID-19. … |
NHS in England | Not upheld | 29 Sep 2021 |
| P-001119 | University Hospitals of North Midlands NHS Trust Mr E complains that there was a delay in his diagnosis and treatment of stage 4 Hodgkin’s lymphoma by staff … |
NHS in England | Partly upheld | 24 Sep 2021 |
| P-001245 | A dental practice in the Rotherham area Miss A complained that the dentist did not replace a crown properly and it fell out. She also raised other … |
NHS in England | Partly upheld | 23 Sep 2021 |
| P-001247 | A dental practice in the Rotherham area Mr C complained about the care and treatment his mother received from a dental practice in the Rotherham area. Mr … |
NHS in England | Closed | 23 Sep 2021 |