Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001454 | Barnsley Hospital NHS Foundation Trust Mrs E complained hospital staff did not properly account for her husband's dementia, discharged him without adequate care, and he … |
NHS in England | Not upheld | 25 Jul 2022 |
| P-001469 | Gateshead Health NHS Foundation Trust Miss A complained the Trust failed to sufficiently investigate her thyroid pain in October 2019, despite her ongoing discomfort affecting … |
NHS in England | Closed | 25 Jul 2022 |
| P-001471 | Torbay and South Devon NHS Foundation Trust Mr V complained about his care and treatment, the Trust's inadequate complaint responses, and its failure to provide all pages … |
NHS in England | Closed | 21 Jul 2022 |
| P-001468 | The Dudley Group NHS Foundation Trust Miss K complained her mother was incorrectly discharged while unwell, then discharged to the wrong residential care setting, and received … |
NHS in England | Not upheld | 21 Jul 2022 |
| P-001463 | UK Visas and Immigration Mr K complained UKVI's Windrush Scheme wrongly refused his 'Right to Abode' despite his British citizen father and grandfather. He … |
UK Government | Closed | 21 Jul 2022 |
| P-001464 | Ashford and St Peter's Hospitals NHS Foundation T… Miss U complained about poor communication and misinformation from the Trust while her father received palliative care, causing her additional … |
NHS in England | Closed | 21 Jul 2022 |
| P-001519 | NHS England Mr O complained NHS England incorrectly upheld an Integrated Care Board's decision that his father was ineligible for continuing healthcare … |
NHS in England | Closed | 21 Jul 2022 |
| P-001450 | NHS Cheshire and Merseyside Mrs L complained about an NHS ICB's decision that her mother was ineligible for CHC funding, citing minimal records and … |
NHS in England | Closed | 20 Jul 2022 |
| P-001461 | County Durham and Darlington NHS Foundation Trust Mrs A complained the Trust provided conflicting information and redacted reports about her mother's death, preventing her from understanding what … |
NHS in England | Closed | 18 Jul 2022 |
| P-001470 | HM Passport Office Mr O complained HMPO failed to follow procedure when he reported his passport lost and did not properly answer his … |
UK Government | Closed | 18 Jul 2022 |
| P-001456 | East Suffolk and North Essex NHS Foundation Trust Mrs H complained her father received incorrect medication, untreated pressure ulcers, insufficient physiotherapy, unconsulted care orders, and a delayed continuing … |
NHS in England | Partly upheld | 15 Jul 2022 |
| P-001477 | Arden and Greater East Midlands Commissioning Sup… Ms O's representative complained the CSU sent a review outcome directly to Ms O, not them, causing them to miss … |
NHS in England | Closed | 14 Jul 2022 |
| P-001481 | The Adjudicator's Office Ms K complained HMRC's inconsistent guidance and auto-populated tax returns led to her ineligibility for SEISS. She also alleged the … |
UK Government | Closed | 13 Jul 2022 |
| P-001478 | A medical practice in the Essex area Mr R complained the Practice delayed his brother's cancer diagnosis by failing to record an appointment and make an earlier … |
NHS in England | Closed | 13 Jul 2022 |
| P-001460 | Oxleas NHS Foundation Trust Mr Y complained the Trust failed to provide correct medication, denied doctor access for mobility, and did not provide physiotherapy … |
NHS in England | Closed | 13 Jul 2022 |
| P-001457 | A medical centre in the London Borough of Ealing Mr I complained about delayed cancer diagnosis by his GP, lack of information and consent for treatment by LNWUH, and … |
NHS in England | Closed | 13 Jul 2022 |
| P-001448 | Barts Health NHS Trust Mrs C complained the Trust failed to reschedule her cancelled shoulder operation and did not communicate treatment options or the … |
NHS in England | Closed | 12 Jul 2022 |
| P-001465 | A medical centre in the Bedford area Mrs W complained the Practice did not correctly investigate her husband's symptoms in December 2018, leading to a misdiagnosis of … |
NHS in England | Closed | 12 Jul 2022 |
| P-001472 | A medical centre in the Hampshire area Miss J complained about delays by the Practice and Hampshire Hospitals in investigating her father's symptoms, leading to delayed cancer … |
NHS in England | Partly upheld | 8 Jul 2022 |
| P-001474 | Office of Gas and Electricity Markets Mr A complained OFGEM unfairly applied guidance on the Feed-in Tariff scheme closure, issuing clarification too late. This resulted in … |
UK Government | Closed | 7 Jul 2022 |
| P-001473 | HM Revenue & Customs Mr A complained HMRC's debt recovery for a PAYE underpayment was unnecessary and poorly managed, causing distress during a difficult … |
UK Government | Not upheld | 7 Jul 2022 |
| P-001556 | Wrightington, Wigan and Leigh NHS Foundation Trust Mr A complained the Trust provided improper mental health treatment, discharged him while psychotic, and failed to send him copies … |
NHS in England | Closed | 6 Jul 2022 |
| P-001518 | Medway NHS Foundation Trust Mr and Miss A complained the Trust placed Mrs A on an unsuitable ward before her death and that staff … |
NHS in England | Closed | 5 Jul 2022 |
| P-001479 | A medical practice in the London Borough of Lambe… Miss I complained the Practice abruptly stopped her amitriptyline, inappropriately prescribed pregabalin, provided inadequate pain relief, and delayed responding to … |
NHS in England | Partly upheld | 5 Jul 2022 |
| P-001462 | Great Western Hospitals NHS Foundation Trust Mrs O complained her son was not properly sedated for an endoscopy, was falsely accused of aggression, and was left … |
NHS in England | Closed | 1 Jul 2022 |