Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005215 | A practice in the Leeds area Miss S complained the Practice incorrectly referred her daughter, who has ADHD and autism, to an adult audiology service and … |
NHS in England | Closed | 13 Apr 2026 |
| P-005216 | Royal Cornwall Hospitals NHS Trust Ms A complained the Trust's inappropriate monitoring of her brother's ICD led to his preventable death. |
NHS in England | Closed | 13 Apr 2026 |
| P-005217 | University Hospitals Birmingham NHS Foundation Tr… Mrs P complained the Trust failed to identify her husband's cancer, provided poor inpatient care, and confusingly communicated his diagnosis … |
NHS in England | Closed | 13 Apr 2026 |
| P-005213 | Barts Health NHS Trust Miss D complained about the care and treatment her mother received from the Trust in early 2022, believing it contributed … |
NHS in England | Closed | 12 Apr 2026 |
| P-005212 | Norfolk and Norwich University Hospitals NHS Foun… Mrs L complained the Trust mismanaged her husband's insulin, provided undignified care, misdiagnosed him, and wrongly placed him on end-of-life … |
NHS in England | Closed | 12 Apr 2026 |
| P-005214 | Humber and North Yorkshire Integrated Care Board Ms E complains about the Humber and North Yorkshire Integrated Care Board, did not provide appropriate aftercare following her surgery. … |
NHS in England | Not upheld | 12 Apr 2026 |
| P-005209 | A practice in the Richmond upon Thames area Mr E complained a Practice incorrectly declined to investigate his complaint about a misleading safeguarding referral, causing parental blame and … |
NHS in England | Closed | 9 Apr 2026 |
| P-005208 | NHS Dorset Mr H complained NHS Dorset rescinded its offer to pay for digitisation and destruction of his daughter's PHB records, leaving … |
NHS in England | Closed | 8 Apr 2026 |
| P-005203 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs V complained the Trust left a surgical suture in her abdomen after a c-section, causing an infection, and staff … |
NHS in England | Closed | 8 Apr 2026 |
| P-005206 | Nottingham University Hospitals NHS Trust Miss B complained the Trust provided inadequate care to her father, Mr B, regarding infection treatment, nutritional support, skin management, … |
NHS in England | Closed | 8 Apr 2026 |
| P-005204 | An independent provider in the Shropshire area Mrs E complained her mother, Mrs A, received insufficient pain relief and no in-person clinician attendance from the hospice in … |
NHS in England | Closed | 8 Apr 2026 |
| P-005207 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complained her mother, Mrs P, did not receive salbutamol medication until two days before her death, which Mrs … |
NHS in England | Closed | 8 Apr 2026 |
| P-005205 | A practice in the Kirklees area Mr B complained the Practice did not address Mr A's swollen legs, the Trust failed to manage his pain, and … |
NHS in England | Closed | 8 Apr 2026 |
| P-005200 | A practice in the South Oxfordshire area Mr A complained the Practice incorrectly diagnosed his mother's legs, failed to prescribe antibiotics, and wrongly referred her to social … |
NHS in England | Closed | 7 Apr 2026 |
| P-005197 | HM Revenue and Customs Mrs U complained HMRC incorrectly rejected her claim for Home Responsibility Protection Credits due to an erroneous Married Woman’s Reduced … |
UK Government | Closed | 7 Apr 2026 |
| P-005196 | The Princess Alexandra Hospital NHS Trust Ms B complained her father, Mr C, received a morphine overdose in hospital due to an altered prescription and multiple … |
NHS in England | Closed | 7 Apr 2026 |
| P-005198 | South London and Maudsley NHS Foundation Trust Mr K complained the Trust increased his lamotrigine dose inappropriately, failed to act on reported symptoms, delayed a medication review, … |
NHS in England | Closed | 7 Apr 2026 |
| P-005199 | Manchester University NHS Foundation Trust Ms T complained about multiple failings in her daughter Ms A's care, including unsafe discharge, delayed diagnoses, medication errors, and … |
NHS in England | Closed | 7 Apr 2026 |
| P-005201 | Driver and Vehicle Standards Agency Mr R complained the DVSA incorrectly removed his motorcycle approved training body authorisation for two months without a warning, and … |
UK Government | Closed | 7 Apr 2026 |
| P-005202 | A practice in the East Riding of Yorkshire area Mrs L complained the Practice inadequately consulted her mother, Mrs N, by resisting a home visit, not performing a physical … |
NHS in England | Closed | 7 Apr 2026 |
| P-005195 | A practice in the Lincoln area Mr A complained the Practice failed to act on suicidal ideation disclosures, denied him recording consultations as a reasonable adjustment, … |
NHS in England | Closed | 7 Apr 2026 |
| P-005194 | Gloucestershire Hospitals NHS Foundation Trust Mr P alleged the Trust failed to perform necessary brain imaging and gave inappropriate discharge advice for his wife, leading … |
NHS in England | Upheld | 6 Apr 2026 |
| P-005193 | A practice in the West Suffolk area Miss A complained the Practice failed to diagnose or promptly refer her for endometriosis, causing her significant pain and distress. |
NHS in England | Closed | 6 Apr 2026 |
| P-005226 | An independent provider in the Cumberland area Mr A complained the Practice inadequately reviewed his conditions before prescribing ramipril, ignored evidence of harm, and dismissed symptoms, leading … |
NHS in England | Closed | 6 Apr 2026 |
| P-005192 | County Durham and Darlington NHS Foundation Trust Mr Z complained the Trust failed to inform his family of his wife's critical condition, did not treat her for … |
NHS in England | Closed | 6 Apr 2026 |