Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005210 | Sandwell and West Birmingham Hospitals NHS Trust Mrs X complains that when she gave birth to her son in early 2021, the Trust abused her vulnerability and … |
NHS in England | Closed | 3 Mar 2026 |
| P-004969 | Hull University Teaching Hospitals NHS Trust Mr C complains about the care and treatment his mother received in November and December 2023 in relation to gallstones. |
NHS in England | Not upheld | 3 Mar 2026 |
| P-004970 | Wirral University Teaching Hospital NHS Foundatio… Mr P complains the Trust took too long to diagnose his mother’s endometrial cancer, and it scheduled her for unnecessary … |
NHS in England | Upheld | 3 Mar 2026 |
| P-004972 | Royal Free London NHS Foundation Trust Mr A complains that between December 2021 - August 2022, the Trust delayed in actioning a referral for an ultrasound … |
NHS in England | Closed | 3 Mar 2026 |
| P-004966 | A practice in the Kingston upon Thames area Mrs A complains about the care and treatment she received between July 2023 and April 2024. She complains she was … |
NHS in England | Closed | 2 Mar 2026 |
| P-004963 | A practice in the Redbridge area Mr K complained about delays in getting his wife to hospital to treat sepsis from her GP Practice and London … |
NHS in England | Not upheld | 2 Mar 2026 |
| P-004964 | A practice in the Sheffield area Mrs U complains the Practice did not provide her with appropriate interventions to support her mental health. |
NHS in England | Closed | 2 Mar 2026 |
| P-004967 | Office for Standards in Education, Children's Ser… Mrs R complains about the way Ofsted conducted its inspection of the nursery she manages. |
UK Government | Closed | 2 Mar 2026 |
| P-004962 | The Princess Alexandra Hospital NHS Trust Mrs A complains about several aspects of the care and treatment provided to Mr B between 18 May and 3 … |
NHS in England | Upheld | 28 Feb 2026 |
| P-004954 | A practice in the Tendring area Ms A complains about the care and treatment she received from a GP Practice in Essex between July and August … |
NHS in England | Closed | 27 Feb 2026 |
| P-004951 | A practice in the Cheshire East area Mr A complains about aspects of the care a GP practice provided for his bad back. |
NHS in England | Closed | 27 Feb 2026 |
| P-004953 | NHS England Mrs B complains that NHS England upheld the local ICB’s decision that her late mother, Mrs C, was not eligible … |
NHS in England | Closed | 27 Feb 2026 |
| P-004956 | HM Revenue and Customs Mr D complains on behalf of himself and Mr C that HMRC failed to act on the information it had, … |
UK Government | Closed | 27 Feb 2026 |
| P-004947 | Rural Payments Agency Miss O complains on behalf of Mr A that the Rural Payments Agency (RPA) unfairly refused to progress his Countryside … |
UK Government | Closed | 27 Feb 2026 |
| P-004948 | A practice in the Wandsworth area Ms A complains about the care provided by the GP practice between August and October 2023 during her pregnancy. She … |
NHS in England | Not upheld | 27 Feb 2026 |
| P-004957 | A practice in the Sandwell area Mrs A complains that the Practice telephone consultation in early February was inadequate and led to her mother’s death the … |
NHS in England | Closed | 27 Feb 2026 |
| P-004952 | Herefordshire and Worcestershire Integrated Care … Mrs D complains Worcestershire and Herefordshire ICB took too long to respond to her complaint about her father's NHS funded … |
NHS in England | Upheld | 27 Feb 2026 |
| P-004984 | A practice in the Cornwall area Mrs C complains about aspects of care and treatment the Practice provided to his mother, between mid July 2023 and … |
NHS in England | Closed | 27 Feb 2026 |
| P-004955 | HM Revenue and Customs Mr A complains that HMRC failed to act on information provided to it and gave him incorrect information and issued … |
UK Government | Closed | 27 Feb 2026 |
| P-004960 | Northern Care Alliance NHS Foundation Trust Miss X complains about the care and treatment a hospital Trust provided to her sister, Miss Y, when she died … |
NHS in England | Closed | 27 Feb 2026 |
| P-004943 | South Warwickshire University NHS Foundation Trust Mr P has raised concerns about the Trust's monitoring of his catheter and how long is catheter was in place … |
NHS in England | Upheld | 27 Feb 2026 |
| P-004950 | NHS England Mr B complains NHS England’s (NHSE) independent review panel (IRP) upheld the ICB's decision that his mother, Mrs R, was … |
NHS in England | Closed | 27 Feb 2026 |
| P-004958 | Leeds and York Partnership NHS Foundation Trust Ms P complains she was incorrectly diagnosed and should have been referred for an neurodiversity assessment sooner. She also complains … |
NHS in England | Closed | 27 Feb 2026 |
| P-004949 | NHS England - South - South East (Local office) Mr A complains about NHS England's Independent Review Panel decision that his father, Mr R, was not eligible for NHS … |
NHS in England | Closed | 27 Feb 2026 |
| P-004946 | London North West University Healthcare NHS Trust Mr T complains about the Trust discharging him from their knee surgery waiting list and not handling his complaint properly. |
NHS in England | Closed | 27 Feb 2026 |