Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Miss R complained a dental practice failed to detect or inform her about significant tooth decay and infection, and didn't stress urgent treatment, leading to pain and multiple extractions.
AI-generated summary Mr S complained NHS BSA declined his student funding application for 2024/25, causing him financial difficulties.
AI-generated summary Mr U complained a practice delayed referring him for bowel symptoms and misdiagnosed a hernia, which postponed his colon cancer diagnosis and treatment, potentially worsening his prognosis.
AI-generated summary Mr Z complained a Cafcass adviser didn't consider all his evidence in a safeguarding letter. He alleged the adviser falsely reported sexual harm risk, causing him severe anxiety and financial loss.
AI-generated summary Ms B complained the Trust delayed transferring her sister to ICU for ventilation, failed to monitor her, delayed recognising deterioration and sepsis, and prevented her from being present.
AI-generated summary Miss D complained a practice wrongly ignored her symptoms, misdiagnosed cervical radiculopathy as fibromyalgia, and discharged her. She also alleged a spinal service refused urgent appointments and discriminated against her.
AI-generated summary Mr X complained HMCTS failed to follow correct processes in recovering money owed to him, not doing enough to assist, causing him time, stress, and unrecovered debt with additional costs.
AI-generated summary Miss N complained an autism assessment was flawed, with errors in recording, insufficient time, failure to explore key issues, and delayed complaint response, causing her distress and inability to be reassessed.
AI-generated summary Ms V complained a practice incorrectly prescribed various antidepressant medications for insomnia and withdrawal without informing her of side effects, leading to serotonin syndrome, brain damage, and job loss.
AI-generated summary Miss S complained the Trust failed to provide dialysis, treat high potassium, carry out observations, and delayed a CT scan for her mother, leading to her stroke and death.
AI-generated summary Miss L complained the Trust did not appropriately assess and manage her father's pressure ulcers or sufficiently involve a tissue viability nurse, causing him extreme pain and distress.
AI-generated summary Mrs A complained her husband received inadequate care and a doctor attempted to place a Do Not Attempt Resuscitation (DNAR) order when he lacked capacity.
AI-generated summary Mrs A complained the Trust provided inappropriate care during her hip replacement anaesthetic, causing painful epidural, ongoing leg pain, sciatica, and an unacknowledged head injury.
AI-generated summary Mrs R complained the Trust failed to monitor her husband’s oxygen, delayed Non-Invasive Ventilation, had an insufficient weaning plan, and delayed treating his bloating, leading to his death.
AI-generated summary Mr P complained his GP practice mismanaged his ADHD referral, delaying diagnosis and treatment, and handled his subsequent complaint inappropriately.
AI-generated summary DVLA incorrectly changed car ownership by processing an old V5C, causing Mr C to incur escalating Clean Air Zone fines and debt. He also complained about poor complaint handling.
AI-generated summary Ms O complained the Trust failed to thoroughly investigate her auntie's symptoms on hospital admissions, which she believes led to an avoidable death.
AI-generated summary A practice failed to refer Mr T for a suspected detaching retina, delaying treatment and causing irreparable nerve damage. He also alleged the Trust delayed eye surgery.
AI-generated summary Mr N complained the Trust refused his request for a CT or MRI scan instead of a nasoendoscopy. This dismissed his needs, prolonged his discomfort, and left him without a diagnosis.
AI-generated summary Miss Y complained the Trust declined an urgent ENT referral for her son and didn't explain a second rejection. This allegedly caused prolonged pain, hearing loss, and developmental impact.
AI-generated summary Mrs F complained DWP failed to send a Carers Allowance decision, didn't transfer her claim to Spain, and ignored her husband's Armed Forces Covenant status. She also criticised ICE's investigation.
AI-generated summary Mrs M complained the Trust refused her daughter appropriate pain relief, discharged her while unwell, and incorrectly prescribed codeine, leading to her daughter's death.
AI-generated summary Mrs G complained her dentist failed to identify or treat the cause of her nine-month toothache. This led to prolonged pain, further private dental work, and financial expenses.
AI-generated summary Ms T complained the Practice delayed a face-to-face assessment or podiatrist referral for her toe pain and that its complaint responses were delayed and inaccurate.
AI-generated summary Mrs G complained her daughter did not receive appropriate cognitive behavioural therapy (CBT) and exposure response prevention (ERP) for complex OCD and that the complaint response was biased.