Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001491 | Leeds Teaching Hospitals NHS Trust Mr R complained the Trust failed to detect changes in his MRI scans, leading to a misdiagnosis of Relapsing Remitting … |
NHS in England | Closed | 18 Aug 2022 |
| P-001509 | The Royal Wolverhampton NHS Trust A mother complained a doctor failed to listen to her and physically examine her dehydrated son, delaying a diagnosis of … |
NHS in England | Closed | 16 Aug 2022 |
| P-001485 | University Hospitals Sussex NHS Foundation Trust Mrs H complained the Trust mishandled her pregnancy of unknown location, failing to monitor, advise on ectopic risks, or refer, … |
NHS in England | Closed | 15 Aug 2022 |
| P-001520 | Nottingham and Nottinghamshire Integrated Care Bo… Mr P complained the ICB refused to retrospectively assess Mrs Y for continuing healthcare funding, alleging an incorrect checklist and … |
NHS in England | Closed | 15 Aug 2022 |
| P-001587 | Stockport NHS Foundation Trust Mrs A complained her kidney stent replacement surgery was incorrectly performed, causing physical pain, emotional distress, and a loss of … |
NHS in England | Closed | 12 Aug 2022 |
| P-001501 | Tees, Esk and Wear Valleys NHS Foundation Trust Miss E complained the Trust failed to put her son on the ADHD pathway after she declined a course, causing … |
NHS in England | Closed | 11 Aug 2022 |
| P-001508 | North West Ambulance Service NHS Trust Mr B complained the ambulance service failed to send an ambulance for his partner, Miss L, or properly assess her, … |
NHS in England | Closed | 11 Aug 2022 |
| P-001513 | NHS England Mrs A complained NHS England’s Independent Review Panel wrongly denied her mother continuing healthcare funding, questioning their assessment of her … |
NHS in England | Closed | 10 Aug 2022 |
| P-001557 | A medical practice in the Peterborough area Ms E complained about poor GP communication and delayed treatment for bowel bleeding, and not being informed about an inaccurately … |
NHS in England | Closed | 4 Aug 2022 |
| P-001516 | The Royal Wolverhampton NHS Trust Mrs I complained Trust staff failed to follow cross-infection guidelines, resulting in her father contracting and dying from COVID-19 in … |
NHS in England | Closed | 3 Aug 2022 |
| P-001586 | The Adjudicator's Office Mr P complained the Adjudicator's Office (AO) did not properly consider his evidence regarding tax credit overpayments, leading to a … |
UK Government | Closed | 3 Aug 2022 |
| P-001512 | Cambridgeshire Community Services NHS Trust Dr L complained the Trust failed to communicate with her or provide a full report regarding her daughter's speech and … |
NHS in England | Closed | 2 Aug 2022 |
| P-001467 | Sandwell and West Birmingham Hospitals NHS Trust Mr H complained paramedics mishandled his mother's care and transfer, contributing to her death. He also alleged the Trust made … |
NHS in England | Closed | 29 Jul 2022 |
| P-001455 | A Medical Centre in the London Borough of Waltham… Mrs Y complained the Practice failed to timely diagnose or treat her chronic kidney disease, and did not inform her … |
NHS in England | Closed | 29 Jul 2022 |
| P-001458 | Cambridgeshire and Peterborough Integrated Care B… Mrs O complained NHS England’s review panel failed to recommend improvements for the CCG’s continuing healthcare processes, causing distress over … |
NHS in England | Closed | 29 Jul 2022 |
| P-001480 | A medical practice in the Birmingham area Ms B complained a nurse wrongly refused flu vaccinations, stating she and her mother hadn't completed COVID isolation. She also … |
NHS in England | Upheld | 28 Jul 2022 |
| P-001449 | Wye Valley NHS Trust Ms A complained about a doctor’s conduct, the Trust's failure to treat her knee pain, and refusal of an arthroscopy, … |
NHS in England | Closed | 28 Jul 2022 |
| P-001510 | A medical practice in the Leicestershire area Mrs L complained a GP's home visit to her sister, Ms P, lacked a thorough examination and hospital admission, resulting … |
NHS in England | Partly upheld | 28 Jul 2022 |
| P-001511 | A healthcare provider in the Nottingham area Mr D complained about a delayed urgent dermatology appointment due to an administrative error and a consultant prescribing medication for … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001451 | Worcestershire Acute Hospitals NHS Trust Mr T complained the Trust missed opportunities to diagnose his father's cancer, delayed a polypectomy, and provided an uninformative, un-empathetic … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001466 | Mid and South Essex NHS Foundation Trust Mr O complained the Trust failed to appropriately diagnose his heart problems in April-May 2018, despite his symptoms, forcing him … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001452 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complained her husband's hip dislocation was not investigated while he was an inpatient, with increasing pain attributed to … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001453 | Bedfordshire Hospitals NHS Foundation Trust Mr A complained the Trust failed to investigate and diagnose Mr I's metastatic cancer, and the Practice missed opportunities to … |
NHS in England | Closed | 26 Jul 2022 |
| P-001475 | Cambridge University Hospitals NHS Foundation Tru… Mrs D complained about poor communication regarding her husband's treatment and an allegedly unnecessary operation to remove an infected shunt, … |
NHS in England | Closed | 26 Jul 2022 |
| P-001459 | United Lincolnshire Hospitals NHS Trust Mrs N complained staff did not fully investigate her husband's initial symptoms, and about a fall, catheter delays, nutrition, oral … |
NHS in England | Partly upheld | 26 Jul 2022 |