Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001180 | HM Courts & Tribunals Service Mr I complains about the service he received from HM Courts and Tribunals Service relating to a court case to … |
UK Government | Upheld | 17 Nov 2021 |
| P-001210 | A dental practice in the Leeds area Mr D complained about the care and treatment he received from the practice between 2016 and 2018, saying that it … |
NHS in England | Closed | 17 Nov 2021 |
| P-001198 | Imperial College Healthcare NHS Trust Mrs H complains about the angiogram her husband, Mr H, had at Imperial College Healthcare NHS Trust (the Trust) on … |
NHS in England | Closed | 17 Nov 2021 |
| P-001317 | Independent Assessment Services Mr H complained the Independent Assessment Service (IAS) failed to provide the CCTV footage he requested from his PIP assessment. … |
UK Government | Closed | 16 Nov 2021 |
| P-001211 | York and Scarborough Teaching Hospitals NHS Found… Ms O complains about a gastroenterology appointment she had at the Trust in August 2020. She has concerns about the … |
NHS in England | Closed | 16 Nov 2021 |
| P-001205 | County Durham and Darlington NHS Foundation Trust Mr E complained the Trust delayed the specialist review and his mother’s kidney stone extraction and stenting procedure. He also … |
NHS in England | Upheld | 15 Nov 2021 |
| P-001199 | Children and Family Court Advisory and Support Se… Mr E complains about Cafcass. He specifically complains about the safeguarding letter, the conduct of the FCA and how his … |
UK Government | Closed | 12 Nov 2021 |
| P-001204 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs C complains about delays in her husband's care and treatment at the Trust's Urology Department, in relation to a … |
NHS in England | Closed | 12 Nov 2021 |
| P-001185 | Northern Devon Healthcare NHS Trust Mrs O complains from March to August 2020, Northern Devon Healthcare NHS Trust failed to provide enough chemotherapy sessions for … |
NHS in England | Closed | 12 Nov 2021 |
| P-001183 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complained that University Hospitals Birmingham gave her the wrong type of plaster after surgery on her foot, meaning … |
NHS in England | Partly upheld | 10 Nov 2021 |
| P-001197 | Cornwall Partnership NHS Foundation Trust Mrs O complains about the care and pain management the Trust provided to her mother over the Easter bank holiday … |
NHS in England | Closed | 9 Nov 2021 |
| P-001184 | Wirral University Teaching Hospital NHS Foundatio… Miss R complains about the care and treatment Wirral University Teaching Hospital NHS Foundation Trust provided to her late father … |
NHS in England | Partly upheld | 5 Nov 2021 |
| P-001191 | Child Maintenance Service Mr L complained about the poor service he received from the Child Maintenance Service in 2017. |
UK Government | Upheld | 4 Nov 2021 |
| P-001186 | A hospital in the Birmingham area Mr W complains about the care and treatment provided to him from the hospital. He says staff misdiagnosed his hearing … |
NHS in England | Closed | 4 Nov 2021 |
| P-001187 | A medical practice in the Hampshire area Mr S complains about his experiences at a medical practice in the Hampshire area (the Practice) which he states has … |
NHS in England | Closed | 3 Nov 2021 |
| P-001212 | A dental practice in the Shropshire area Mrs E complained about the Practice's decision not to refer her for dental implants. She also complains about the delay … |
NHS in England | Closed | 2 Nov 2021 |
| P-001182 | Imperial College Healthcare NHS Trust Mr O complained about the Trust’s care and treatment provided to his partner, Miss I, for kidney stones. Mr O … |
NHS in England | Upheld | 1 Nov 2021 |
| P-001155 | A dental practice in the Dacorum area Mrs Y complains about the care and treatment provided by a dental practice in the Dacorum area regarding a single … |
NHS in England | Closed | 28 Oct 2021 |
| P-001163 | Cambridgeshire and Peterborough CCG Mr E complains about the Cambridgeshire and Peterborough Clinical Commissioning Group’s (the CCG) decision to refuse to fund a removal … |
NHS in England | Closed | 27 Oct 2021 |
| P-001175 | North Middlesex University Hospital NHS Trust Miss A complained the Trust did not provide appropriate care and treatment to Mr A for his bed sores and … |
NHS in England | Upheld | 27 Oct 2021 |
| P-001220 | Royal Free London NHS Foundation Trust Mrs G and Mr G complain about the inadequate care and treatment the Trust provided to their late mother and … |
NHS in England | Partly upheld | 27 Oct 2021 |
| P-001143 | Office of the Public Guardian Miss E complains that the Office of the Public Guardian provided her with incorrect information regarding her mother’s attorneys. She … |
UK Government | Closed | 26 Oct 2021 |
| P-001145 | Nottingham and Nottinghamshire CCG Mr M complained that the CCG will no longer fund his treatment for back pain. |
NHS in England | Closed | 26 Oct 2021 |
| P-001161 | NHS England - North (regional office) Mr D complained about NHS England and its decision to accept the recommendation of an Independent Review Panel that his … |
NHS in England | Closed | 26 Oct 2021 |
| P-001167 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains Trust A failed to diagnose her daughter’s ASD between January 2016 and December 2017. Mrs L also … |
NHS in England | Not upheld | 25 Oct 2021 |