Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001539 | North Bristol NHS Trust Ms A complained about a lack of breast cancer nurse support, delayed treatment, inadequate surgical discussions, incorrect reconstructive surgery, and … |
NHS in England | Closed | 1 Sep 2022 |
| P-001505 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs H complained the Trust failed to assess her mother's fall risk, delayed informing the family about her fall, skull … |
NHS in England | Upheld | 31 Aug 2022 |
| P-001492 | HM Revenue and Customs Mrs P complained HMRC refused her SEISS application due to a late tax return caused by ill health and wrongly … |
UK Government | Closed | 31 Aug 2022 |
| P-001502 | The Royal Wolverhampton NHS Trust Mr A complained his wife's death following TAVI surgery was caused by complications from a faulty artery closure device, which … |
NHS in England | Closed | 31 Aug 2022 |
| P-001503 | Homes England Mrs O complained Homes England and Target excessively delayed approving her negative equity house sale and failed to provide updates, … |
UK Government | Not upheld | 31 Aug 2022 |
| P-001506 | The Dudley Group NHS Foundation Trust Mrs O complained about staff incompetence, ignored concerns regarding her catheter and cannula, witnessed patient abuse, and breaches of patient … |
NHS in England | Closed | 31 Aug 2022 |
| P-001490 | The Royal Wolverhampton NHS Trust Mr N complained the Trust failed to monitor and treat his glaucoma, leading to significant sight loss and an inadequate … |
NHS in England | Closed | 31 Aug 2022 |
| P-001585 | A dental practice in the Stockton-on-Tees area Ms O complained her dental appointment was cancelled after she was asked about her COVID-19 vaccination status, leading to a … |
NHS in England | Closed | 30 Aug 2022 |
| P-001515 | Salisbury NHS Foundation Trust Miss D complained about her father's delayed prostate cancer diagnosis due to unacted-on blood tests and inappropriate treatment, and that … |
NHS in England | Closed | 30 Aug 2022 |
| P-001484 | University Hospitals Birmingham NHS Foundation Tr… Mrs D complained the Trust's response was inaccurate, believing her husband's ICD malfunctioned and delivered excessive shocks, potentially causing his … |
NHS in England | Closed | 30 Aug 2022 |
| P-001514 | Planning Inspectorate Mr U complained PINS decided against implementing traffic calming measures near a new housing development despite a council report, which … |
UK Government | Closed | 26 Aug 2022 |
| P-001504 | A medical practice in the Luton area Mrs O complained the Practice failed to arrange end-of-life medication for her mother, did not visit her while her condition … |
NHS in England | Closed | 26 Aug 2022 |
| P-001487 | A medical practice in the Cumbria area Ms E complained the Practice delayed referring her for hearing loss investigations, leading to permanent hearing loss by the time … |
NHS in England | Closed | 26 Aug 2022 |
| P-001507 | Imperial College Healthcare NHS Trust Miss A complained the Trust failed to investigate her shoulder pain, did not diagnose a dislocation from an X-ray, and … |
NHS in England | Closed | 26 Aug 2022 |
| P-001486 | Leeds Teaching Hospitals NHS Trust Mrs A complained two Trusts failed to provide appropriate care for her neck and back issues, including refusing surgical intervention … |
NHS in England | Closed | 26 Aug 2022 |
| P-001495 | Bedfordshire Hospitals NHS Foundation Trust Mrs E complained the Trust failed to diagnose her father's hiatus hernia, prematurely discharged him, and did not perform an … |
NHS in England | Closed | 25 Aug 2022 |
| P-001488 | University Hospitals Bristol and Weston NHS Found… Mr O complained about a consultant cardiologist's traumatic and distressing attitude during his inpatient stay, causing immense stress, anxiety, and … |
NHS in England | Closed | 24 Aug 2022 |
| P-001494 | Home Office Miss H complained the Windrush Compensation Scheme wrongly refused her claim, believing she should be eligible as a non-English person … |
UK Government | Closed | 24 Aug 2022 |
| P-001499 | United Lincolnshire Hospitals NHS Trust Mr E complained the Trust did not properly manage his late wife's nutritional requirements or administer her regular medicines, questioning … |
NHS in England | Closed | 23 Aug 2022 |
| P-001500 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A and Mrs O complained the Trust implemented a DNACPR without consultation, failed to treat their father's infection, didn't … |
NHS in England | Partly upheld | 22 Aug 2022 |
| P-001493 | UK Visas and Immigration Mrs K complained UKVI wrongly refused a visitor visa for her sister due to misunderstanding Iranian banking and family situation, … |
UK Government | Closed | 22 Aug 2022 |
| P-001498 | Blackpool Teaching Hospitals NHS Foundation Trust Mr O complained the Trust delayed his mother's opportunity to see an oncologist for three months after her cancer diagnosis, … |
NHS in England | Closed | 22 Aug 2022 |
| P-001489 | An Inpatient Service in the Darlington area Mr I complained the Inpatient Service disclosed his personal health records without consent and incorrectly recorded his treatment, causing psychological … |
NHS in England | Closed | 19 Aug 2022 |
| P-001496 | A medical practice in the Bath and North East Som… Mrs A complained her GP wrongly attributed DVT symptoms to varicose veins, failed to explore other causes, and offered inappropriate … |
NHS in England | Closed | 18 Aug 2022 |
| P-001497 | University Hospitals Of Leicester NHS Trust Mr U complained doctors and nurses missed a red flag sign of chest pain in his mother and failed to … |
NHS in England | Upheld | 18 Aug 2022 |