Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001236 | A medical practice in the Greater Manchester area Mrs O complains that the practice did not perform an X-ray of her son's leg and missed an opportunity to … |
NHS in England | Partly upheld | 16 Dec 2021 |
| P-001304 | Chelsea and Westminster Hospital NHS Foundation T… Ms U complained about the care and treatment from the Trust after she had a total left hip replacement. |
NHS in England | Closed | 16 Dec 2021 |
| P-001237 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr O complained about a fall his wife had while being assisted at the Trust. |
NHS in England | Closed | 14 Dec 2021 |
| P-001226 | A medical practice in the Hartlepool area Mr R complains a medical practice in the Hartlepool area reduced and stopped his fentanyl medication too rapidly and without … |
NHS in England | Upheld | 13 Dec 2021 |
| P-001228 | NHS England and Northern, Eastern and Western Dev… Mr R complained NHS England’s independent review panel (IRP) upheld Devon Clinical Commissioning Group’s (CCG) decision that his wife, Mrs … |
NHS in England | Closed | 13 Dec 2021 |
| P-001242 | A medical practice in the Worcestershire area Ms L complained about a lack of action by doctors and nurses at the Practice when her father had consultations … |
NHS in England | Not upheld | 13 Dec 2021 |
| P-001232 | Kettering General Hospital NHS Foundation Trust Mr C complained about a gastroscopy at Kettering General Hospital NHS Foundation Trust, which took place in January 2020, to … |
NHS in England | Closed | 13 Dec 2021 |
| P-001239 | Leeds Teaching Hospitals NHS Trust Mrs E complained that the Leeds Teaching Hospitals NHS Trust failed to offer her grandson, Mr R, a flexible dialysis … |
NHS in England | Closed | 13 Dec 2021 |
| P-001222 | HM Revenue & Customs Mr H complained about HM Revenue & Customs' (HMRC) consideration of his claim for reimbursement of the professional fees he … |
UK Government | Closed | 13 Dec 2021 |
| P-001224 | South East Coast Ambulance Service NHS Foundation… Ms E complained that the South East Coast Ambulance Service NHS Foundation Trust and Dartford and Gravesham NHS Trust failed … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001233 | Buckinghamshire Healthcare NHS Trust Ms T complains about aspects of the care provided to her partner, Mr S, at the Trust. Ms T also … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001235 | Northamptonshire Clinical Commissioning Group Mrs I complains that Northamptonshire CCG has not provided her with adequate financial redress following its decision that her late … |
NHS in England | Upheld | 10 Dec 2021 |
| P-001221 | HM Revenue & Customs Mr O complained about HM Revenue & Customs (HMRC) and its decision that he was not eligible for the Self-Employed … |
UK Government | Closed | 8 Dec 2021 |
| P-001227 | Environment Agency Mrs A complains about the Environment Agency's (EA) actions as a regulator relating to a landfill site near her home, … |
UK Government | Not upheld | 3 Dec 2021 |
| P-001225 | HM Revenue & Customs Mrs B complains that HM Revenue & Customs (HMRC) wrongly refused her applications for the Self-Employed Income Support Scheme grant … |
UK Government | Closed | 2 Dec 2021 |
| P-001230 | Barts Health NHS Trust Miss A complains about her maternity and postnatal care at the Trust in January 2020. |
NHS in England | Upheld | 2 Dec 2021 |
| P-001229 | University Hospitals Birmingham NHS Foundation Tr… Mr L complains about the way doctors discharged his father from hospital in February 2020. He also says the discharge … |
NHS in England | Closed | 1 Dec 2021 |
| P-001209 | UK Visas and Immigration Mr M complains that UK Visas and Immigration provided him with incorrect advice about submitting an application for UK citizenship. |
UK Government | Upheld | 30 Nov 2021 |
| P-001206 | NHS England - Midlands and East (regional office) Mr N and Mrs O complained that NHS England's Independent Review Panel said their mother, Mrs K, was not eligible … |
NHS in England | Not upheld | 26 Nov 2021 |
| P-001217 | Yorkshire Ambulance Service NHS Trust Mrs A complains about the care and treatment provided to her late mother by the Yorkshire Ambulance Service NHS Trust … |
NHS in England | Closed | 25 Nov 2021 |
| P-001200 | Birmingham Women's and Children's NHS Foundation … Miss I complained that she developed a fistula which resulted in a colostomy bag being fitted, following an operation at … |
NHS in England | Partly upheld | 23 Nov 2021 |
| P-001201 | NHS England - North - Lancashire and Greater Manc… Mrs T complained NHS England’s Independent Review Panel upheld East Lancashire CCG’s decision that her late mother was not eligible … |
NHS in England | Closed | 23 Nov 2021 |
| P-001190 | University Hospitals Sussex NHS Foundation Trust Mrs H complained about the care and treatment she received at the Trust between September 2013 and May 2014 in … |
NHS in England | Closed | 23 Nov 2021 |
| P-001218 | Children and Family Court Advisory and Support Se… Mr A complained that Cafcass incorrectly told a court that he had been convicted of assaulting his ex-wife, which he … |
UK Government | Not upheld | 22 Nov 2021 |
| P-001188 | NHS England - North (regional office) Mrs U complained about NHSE's consideration of her mother's eligibility for CHC funding between January 2010 and November 2012. |
NHS in England | Closed | 19 Nov 2021 |