Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001521 | HM Courts and Tribunals Service Mr E complained HMCTS excessively delayed processing his C100 application, which postponed an order amendment, impacted his contact with children, … |
UK Government | Closed | 21 Sep 2022 |
| P-001589 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Miss W complained a consultant psychiatrist did not warn against antidepressants in a discharge letter and later recommended them, and … |
NHS in England | Partly upheld | 20 Sep 2022 |
| P-001638 | Manchester University NHS Foundation Trust Mr R complained an angiogram on his father was unnecessary and rushed, and complications were mishandled, leading to his father's … |
NHS in England | Partly upheld | 20 Sep 2022 |
| P-001536 | James Paget University Hospitals NHS Foundation T… Dr K complained the Trust failed to provide follow-up appointments after cancer removal and missed a biopsy result showing metastatic … |
NHS in England | Partly upheld | 16 Sep 2022 |
| P-001522 | A medical practice in the Surrey area Mrs I complained the Practice prescribed tramadol to her mother, Ms H, without examination, despite her medical history, contributing to … |
NHS in England | Closed | 16 Sep 2022 |
| P-001549 | A dental practice in the Lincolnshire area Mrs U complained a dentist failed to complete agreed dental work, gave excessive anaesthetic causing jaw pain, and the Practice … |
NHS in England | Closed | 14 Sep 2022 |
| P-001555 | Charity Commission Mr T complained the Charity Commission mishandled his concerns about a charity and poorly oversaw its operations, leading to its … |
UK Government | Closed | 14 Sep 2022 |
| P-001552 | Barts Health NHS Trust Mrs E complained her bowel was cut during 2012 surgery, leading to permanent disability, and that the Trust failed to … |
NHS in England | Closed | 14 Sep 2022 |
| P-001543 | Mersey Care NHS Foundation Trust Ms O complained a community mental health nurse breached her and her father's confidentiality by sharing a confidential opinion. |
NHS in England | Closed | 14 Sep 2022 |
| P-001974 | A care home in the Northamptonshire area Mrs A and Mrs K complained the care home sent Mr B to hospital against his will and the Trust … |
NHS in England | Closed | 14 Sep 2022 |
| P-001526 | Isle of Wight NHS Trust Mr U complained the Trust wrongly discharged him from mental health services despite his Asperger's diagnosis, which he believed entitled … |
NHS in England | Closed | 13 Sep 2022 |
| P-001639 | King's College Hospital NHS Foundation Trust Mrs E complained about failings in Mr E's biopsy, inappropriate discharge while on the verge of sepsis, and incorrect antibiotic … |
NHS in England | Not upheld | 12 Sep 2022 |
| P-001542 | A medical practice in the Wolverhampton area Mrs A complained her GP dismissed her concerns and mammogram request, delaying her breast cancer diagnosis by six months, causing … |
NHS in England | Closed | 12 Sep 2022 |
| P-001541 | Torbay and South Devon NHS Foundation Trust Mrs T alleged incorrect knee treatment led to an 18-month delay in diagnosing her hip problem, causing unnecessary pain and … |
NHS in England | Closed | 12 Sep 2022 |
| P-001537 | HM Courts and Tribunals Service Mr M complained HMCTS wrongly issued a grant for probate while a caveat was active, and then took too long … |
UK Government | Closed | 12 Sep 2022 |
| P-001525 | Rotherham, Doncaster and South Humber NHS Foundat… Miss E complained CAMHS failed to provide timely autism/ADHD assessment or alternative treatment for her daughter, causing significant family distress. |
NHS in England | Closed | 8 Sep 2022 |
| P-001540 | NHS England Mr I complained NHS England wrongly upheld a decision that his late grandmother was ineligible for CHC funding, financially disadvantaging … |
NHS in England | Closed | 8 Sep 2022 |
| P-001553 | UK Visas and Immigration Mrs I complained UKVI incorrectly placed her on a ten-year route to citizenship after her application, rather than the previous … |
UK Government | Closed | 7 Sep 2022 |
| P-001550 | Essex Partnership University NHS Foundation Trust Mr D complained his son sustained severe injuries under Trust care due to a failure to ensure his safety and … |
NHS in England | Closed | 6 Sep 2022 |
| P-001531 | A dental practice in the Bedfordshire area Mr A complained a dentist attempted tooth removal in May 2021 without adequate pain relief, ignoring his pain, causing ongoing … |
NHS in England | Closed | 5 Sep 2022 |
| P-001523 | A medical practice in the London Borough of Merton Mrs R complained a GP failed to recognise her daughter's serious chest pain, delaying an ECG and ambulance, which resulted … |
NHS in England | Partly upheld | 5 Sep 2022 |
| P-001554 | University Hospitals Bristol and Weston NHS Found… Ms N complained a stitch was left in her groin after heart surgery in 2019, leading to infection and permanent … |
NHS in England | Closed | 2 Sep 2022 |
| P-001527 | HM Revenue and Customs Miss S complained HMRC failed to act on her updated employment information, resulting in a £6,000 Child Tax Credit overpayment … |
UK Government | Closed | 2 Sep 2022 |
| P-001560 | Moorfields Eye Hospital NHS Foundation Trust Miss O complained of incorrect diagnosis and medication for her left eye condition, leading to constant pain, depression, and inability … |
NHS in England | Closed | 1 Sep 2022 |
| P-001533 | University Hospital Southampton NHS Foundation Tr… Mr K complained a sigmoidoscopy in 2020 led to complications including bleeding, a fistula, and faecal incontinence, which the Trust … |
NHS in England | Closed | 1 Sep 2022 |