Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001257 | Barts Health NHS Trust Miss O complains about aspects of her care and treatment during a second trimester miscarriage she had at Barts Health … |
NHS in England | Upheld | 21 Jan 2022 |
| P-001283 | Birmingham and Solihull Clinical Commissioning Gr… Mr A complained about aspects of his late mother's care and treatment at a care home in the Birmingham area. … |
NHS in England | Closed | 21 Jan 2022 |
| P-001272 | Manchester University NHS Foundation Trust Mrs E complained about the care and treatment her mother, Mrs P, received at Manchester University NHS Foundation Trust, including … |
NHS in England | Partly upheld | 21 Jan 2022 |
| P-001280 | A medical practice in the Thurrock area Mr A complained a medical practice in the Thurrock area took too long to assess his son's cancer symptoms and … |
NHS in England | Closed | 20 Jan 2022 |
| P-001311 | A dental practice in the Nottinghamshire area Mrs R complains a Nottinghamshire dental practice overfilled her teeth for several years and did not offer more appropriate treatment … |
NHS in England | Closed | 19 Jan 2022 |
| P-001267 | Kettering General Hospital NHS Foundation Trust Miss D complained that the Trust gave her a different COVID-19 vaccine for her second dose. She says she suffered … |
NHS in England | Closed | 18 Jan 2022 |
| P-001264 | Leeds Teaching Hospitals NHS Trust Mr R complains that Leeds Teaching Hospitals NHS Trust damaged his liver during a biopsy procedure in May 2019. |
NHS in England | Closed | 18 Jan 2022 |
| P-001279 | Department of Health & Social Care Mrs K complained about being made to self-isolate following a positive COVID-19 PCR test, which she believed to be either … |
NHS in England | Closed | 18 Jan 2022 |
| P-001271 | A hospital in the Essex area Mrs R complains that following a hip replacement operation, she is still experiencing pain, is unable to walk without resting, … |
NHS in England | Closed | 17 Jan 2022 |
| P-001284 | A medical practice in the Surrey area Mr S complains a medical practice in the Surrey area did not refer his mother to hospital soon enough to … |
NHS in England | Closed | 17 Jan 2022 |
| P-001261 | Barking and Dagenham, Havering and Redbridge Clin… Mrs U complained about the CCG’s decision not to reimburse the advocate fees she paid while she was claiming retrospective … |
NHS in England | Closed | 17 Jan 2022 |
| P-001275 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs I complains about the care and treatment the Trust provided to her mother, Mrs A. This includes concerns about … |
NHS in England | Partly upheld | 13 Jan 2022 |
| P-001287 | A medical practice in the Halton area Miss A complained that a medical practice in the Halton area sent her a warning letter that contained inaccurate information … |
NHS in England | Closed | 11 Jan 2022 |
| P-001277 | UK Research and Innovation Mr B complained that Innovate UK, which is part of UK Research and Innovation (UKRI), failed to properly assess and … |
UK Government | Closed | 11 Jan 2022 |
| P-001285 | A medical practice in the Warwickshire area Mr A complained about the care and treatment he received from a medical practice in the Warwickshire area, from 2012 … |
NHS in England | Closed | 11 Jan 2022 |
| P-001258 | A medical practice in the London Borough of Ealin… Dr B complained the GP Practice and Hospital Trust did not start his mother on medication for atrial fibrillation (irregular … |
NHS in England | Partly upheld | 11 Jan 2022 |
| P-001268 | Manchester University NHS Foundation Trust Miss G complained that Manchester University NHS Foundation Trust took too long to complete a pleural effusion procedure, pressured her … |
NHS in England | Closed | 7 Jan 2022 |
| P-001282 | Northumbria Healthcare NHS Foundation Trust Mr A complained that the Practice prescribed his wife with an antibiotic that she previously had an adverse reaction to. … |
NHS in England | Partly upheld | 7 Jan 2022 |
| P-001262 | A medical practice in the Leicester area Miss A complained the Practice breached her confidentiality when it passed sensitive information onto third parties between May and November … |
NHS in England | Closed | 5 Jan 2022 |
| P-001238 | Cambridge University Hospitals NHS Foundation Tru… Ms U complained that the Trust did not show compassion or arrange follow-up care when she suffered a miscarriage. |
NHS in England | Upheld | 30 Dec 2021 |
| P-001223 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the University Hospitals Sussex NHS Foundation Trust (the Trust) on behalf of her husband Mr A. … |
NHS in England | Closed | 22 Dec 2021 |
| P-001234 | NHS England Mr O complains about NHS England’s decision to not arrange a full independent review panel to consider Derby and Derbyshire … |
NHS in England | Closed | 21 Dec 2021 |
| P-001241 | A dentist in the Hampshire area Mrs A complained that a dentist at the practice was not prepared ahead of her treatment to remove her upper … |
NHS in England | Closed | 21 Dec 2021 |
| P-001231 | Queen Victoria Hospital NHS Foundation Trust Ms R complains the Queen Victoria Hospital NHS Foundation Trust failed to place the correct lens when she had cataract … |
NHS in England | Closed | 20 Dec 2021 |
| P-001240 | Norfolk and Suffolk NHS Foundation Trust Mrs A complained about the mental health service provision by the Trust to her son, saying it had not done … |
NHS in England | Closed | 17 Dec 2021 |