Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001319 | The Royal Wolverhampton NHS Trust Mrs A complained her late father contracted COVID-19 while admitted to the Royal Wolverhampton NHS Trust. She also complained about … |
NHS in England | Not upheld | 14 Feb 2022 |
| P-001299 | A medical practice in the Hertfordshire area Mr M complains that his GP did not properly assess his symptoms after he collapsed at home on 24 September … |
NHS in England | Closed | 10 Feb 2022 |
| P-001295 | Tameside and Glossop Integrated Care NHS Foundati… Miss O is concerned the care and treatment given to her father (Mr O), caused him pain and led to … |
NHS in England | Upheld | 10 Feb 2022 |
| P-001316 | University Hospitals Birmingham NHS Foundation Tr… Ms X complained about the care and treatment her mother received from the Trust between January and April 2019. She … |
NHS in England | Partly upheld | 10 Feb 2022 |
| P-001305 | A care home in the Wirral area Miss I complains a care home in the Wirral area failed to reconnect her late brother's disconnected oxygen tube for … |
NHS in England | Partly upheld | 10 Feb 2022 |
| P-001302 | Barts Health NHS Trust Mrs K complained about the care and treatment she received while she was in labour and giving birth at Barts … |
NHS in England | Closed | 8 Feb 2022 |
| P-001308 | Barts Health NHS Trust Ms I complains about the care and treatment she received from Barts Health NHS Trust in relation to her hysterectomy … |
NHS in England | Closed | 8 Feb 2022 |
| P-001852 | Dorset County Hospital NHS Foundation Trust Ms I complains about the Trust's care and treatment of her daughter when she had a seizure. |
NHS in England | Closed | 7 Feb 2022 |
| P-001296 | St Helens and Knowsley Teaching Hospitals NHS Tru… Mr E complained about the care his wife received at St Helens and Knowsley Teaching Hospital NHS Trust (the Trust). … |
NHS in England | Upheld | 7 Feb 2022 |
| P-001289 | The Dudley Group NHS Foundation Trust Miss A complained about the care provided to her mother, Mrs E, at the Dudley Group NHS Foundation Trust. She … |
NHS in England | Partly upheld | 3 Feb 2022 |
| P-001383 | North Middlesex University Hospital NHS Trust Mrs E complains that North Middlesex University Hospital NHS Trust did not follow the correct process after her late father … |
NHS in England | Closed | 2 Feb 2022 |
| P-001318 | A medical practice in the Dorset area Mrs D complained that between May and August 2020, the Practice twice misdiagnosed her symptoms as cystitis. Mrs D was … |
NHS in England | Closed | 1 Feb 2022 |
| P-001274 | HM Revenue & Customs Ms A complained that HM Revenue & Customs provided her with misinformation regarding National Insurance contributions. |
UK Government | Not upheld | 31 Jan 2022 |
| P-001259 | Royal Cornwall Hospitals NHS Trust Mr D complained the Royal Cornwall Hospitals NHS Trust failed to identify that he had spinal cord compression in May … |
NHS in England | Closed | 31 Jan 2022 |
| P-001270 | NHS England - North (regional office) Mr I complained about the outcome of the Independent Review Panel (IRP) convened by NHS England, on 3 February 2020, … |
NHS in England | Closed | 27 Jan 2022 |
| P-001263 | Wirral University Teaching Hospital NHS Foundatio… Mr C complains that Wirral University Teaching Hospital NHS Foundation Trust discharged him from hospital too soon when he presented … |
NHS in England | Partly upheld | 27 Jan 2022 |
| P-001286 | South Tees Hospitals NHS Foundation Trust Mrs R complained about the Trust's care and treatment of her daughter following an injury to her hand. |
NHS in England | Closed | 27 Jan 2022 |
| P-001273 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs U complained about the Trust’s care and treatment of her late mother's infection. She also raised concerns about the … |
NHS in England | Closed | 26 Jan 2022 |
| P-001269 | Berkshire Healthcare NHS Foundation Trust Mr E complains that Berkshire Healthcare NHS Foundation Trust did not explore the root cause of his back pain and … |
NHS in England | Closed | 26 Jan 2022 |
| P-001260 | HM Revenue & Customs Mrs A complained about HM Revenue & Customs' (HMRC) decision to refuse her Self-Employment Income Support Scheme grant application in … |
UK Government | Closed | 26 Jan 2022 |
| P-001278 | A medical practice in the Norfolk area Mr Y complained about the Practice's decision to prescribe him allopurinol when he was experiencing an acute attack of gout. |
NHS in England | Partly upheld | 25 Jan 2022 |
| P-001276 | East Suffolk and North Essex NHS Foundation Trust Mrs T complained about the care and treatment she received from the A&E department at the Trust when she attended … |
NHS in England | Upheld | 24 Jan 2022 |
| P-001265 | Croydon Health Services NHS Trust Ms L complained about aspects of the care and treatment doctors at the Trust gave to her father between 14 … |
NHS in England | Partly upheld | 24 Jan 2022 |
| P-001281 | Mid and South Essex NHS Foundation Trust Mrs E complained she was incorrectly diagnosed with red eye and sent home when she attended A&E at hospital A. … |
NHS in England | Partly upheld | 24 Jan 2022 |
| P-001266 | Child Maintenance Service Mrs L complains the Child Maintenance Service failed to collect payments she was owed and did not take appropriate enforcement … |
UK Government | Closed | 24 Jan 2022 |