Source · Ombudsman casework
PHSO Casework Decisions
4,103 published decisions
3,472 Health (NHS)
631 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,103 decisions represent approximately 1.3% of the 319,010 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001567 | A medical practice in the Birmingham area The complainant alleged poor GP communication and the recording of incorrect, deeply hurtful personal information on her referral form, causing … |
NHS in England | Closed | 18 Oct 2022 |
| P-001648 | University Hospitals of North Midlands NHS Trust The complainant alleged the Trust incorrectly administered a fentanyl patch, leaving her mother without pain relief and causing distress, alongside … |
NHS in England | Closed | 18 Oct 2022 |
| P-001584 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… The complainant alleged the Trust failed to diagnose her brain tumour between 2016, leading to prolonged physical and mental suffering … |
NHS in England | Closed | 18 Oct 2022 |
| P-001634 | George Eliot Hospital NHS Trust The complainant alleged the Trust delayed her husband's admission, endoscopy, and chemotherapy, and failed to monitor his condition, causing his … |
NHS in England | Closed | 17 Oct 2022 |
| P-001575 | Mid and South Essex NHS Foundation Trust Mrs O complained a DNACPR order was placed for Mr M without her knowledge, and he was prematurely discharged without … |
NHS in England | Closed | 13 Oct 2022 |
| P-001574 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs R complained Mr R was not allocated a care coordinator, discharged despite being at risk, and the Trust failed … |
NHS in England | Closed | 13 Oct 2022 |
| P-001565 | Royal Berkshire NHS Foundation Trust Mr R complained Mrs R waited too long for surgery, was not referred elsewhere, was incorrectly kept nil by mouth, … |
NHS in England | Closed | 12 Oct 2022 |
| P-001829 | A medical practice in the Wakefield area Mrs O complained the Practice repeatedly refused her requests for an X-ray for neck pain and disregarded her concerns, causing … |
NHS in England | Closed | 10 Oct 2022 |
| P-001579 | NHS Surrey Heartlands Mr N complained the CCG failed to provide continuing healthcare funding for Mrs N between October 2019 and April 2020, … |
NHS in England | Closed | 4 Oct 2022 |
| P-001828 | A GP practice in the Oldham area Mr E complained the Practice improperly cancelled his son's referral to a paediatric surgeon without good reason or informing the … |
NHS in England | Closed | 3 Oct 2022 |
| P-001568 | A medical practice in the Southampton area Mr O complained the Practice misdiagnosed his brother with sciatica in April 2021, which he believed led to his death … |
NHS in England | Closed | 3 Oct 2022 |
| P-001528 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs L complained the Trust failed to conduct suitable investigations and refer her husband to cardiology in December 2020, leading … |
NHS in England | Closed | 30 Sep 2022 |
| P-001545 | University Hospitals Birmingham NHS Foundation Tr… Mr E complained his mother fell unsupervised, staff took her phone, and a nurse upset her, causing her death, seeking … |
NHS in England | Closed | 30 Sep 2022 |
| P-001524 | North West Anglia NHS Foundation Trust Miss E complained a consultant was rude and failed to diagnose a bulging disc, a registrar made an inaccurate comment, … |
NHS in England | Closed | 30 Sep 2022 |
| P-001538 | Independent Case Examiner Ms R complained DWP failed to act on new letting agent details, didn't inform her about APA cancellation or creation, … |
UK Government | Closed | 30 Sep 2022 |
| P-001534 | Gateshead Health NHS Foundation Trust Mrs I complained staff made insensitive comments and performed unnecessary observation checks on her mother while she was approaching end-of-life … |
NHS in England | Closed | 30 Sep 2022 |
| P-001547 | Medway NHS Foundation Trust Mrs Y complained surgery in January 2020 caused a pseudoaneurysm and that a scan in June 2020 failed to cover … |
NHS in England | Closed | 30 Sep 2022 |
| P-001588 | A medical practice in the London Borough of Broml… Mrs C complained the Practice incorrectly diagnosed her and did not call back despite her symptoms suggesting a heart issue, … |
NHS in England | Closed | 29 Sep 2022 |
| P-001551 | A medical practice in the Gateshead area Miss E complained her GP snapped her contraceptive coil during removal, causing severe pain and a pelvic infection requiring surgery, … |
NHS in England | Closed | 29 Sep 2022 |
| P-001546 | Derbyshire Healthcare NHS Foundation Trust Mrs E complained the Trust wrongly refused a referral for her son's eating disorder due to catchment area and commission, … |
NHS in England | Closed | 29 Sep 2022 |
| P-001544 | University Hospitals Of Leicester NHS Trust Mrs R complained about ambulance service delays and the Trust's failure to diagnose and treat neck fractures until 29 June, … |
NHS in England | Closed | 29 Sep 2022 |
| P-001559 | West Hertfordshire Hospitals NHS Trust Mrs A and Mrs Y complained about Mr Y's stroke and cancer care, alleging medication errors, missed stroke symptoms, delayed … |
NHS in England | Partly upheld | 27 Sep 2022 |
| P-001535 | Manchester University NHS Foundation Trust Ms D complained the Trust failed to investigate neck/shoulder pain, delayed MRI results, misinterpreted spinal scans, and refused a second … |
NHS in England | Not upheld | 27 Sep 2022 |
| P-001529 | Driver and Vehicle Licensing Agency Mr B complained the DVLA's age-related registration policy was unclear, they delayed communication, and did not follow their own processes … |
UK Government | Upheld | 26 Sep 2022 |
| P-001637 | University Hospitals Bristol and Weston NHS Found… Ms O complained the Trust failed to diagnose Vasa Previa at her 32-week scan, leading to an emergency C-section and … |
NHS in England | Closed | 22 Sep 2022 |