Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001578 | North Middlesex University Hospital NHS Trust The complainant alleged her sister was discharged with inadequate pain management despite a fracture and experienced poor communication from the … |
NHS in England | Partly upheld | 26 Oct 2022 |
| P-001577 | An eye clinic in the Exeter area The complainant alleged the clinic damaged her eye during cataract surgery due to a medical records error and provided poor … |
NHS in England | Closed | 25 Oct 2022 |
| P-001564 | HM Revenue and Customs HMRC did not adequately inform employers about the 31 July 2020 deadline for CJRS applications, causing Mr R's company to … |
UK Government | Closed | 25 Oct 2022 |
| P-001582 | Sherwood Forest Hospitals NHS Foundation Trust The complainant alleged a consultant was rude, misdiagnosed his foot issue, and incorrectly labelled him as 'threatening', delaying his treatment … |
NHS in England | Closed | 24 Oct 2022 |
| P-001563 | Mid and South Essex NHS Foundation Trust The complainant alleged staff left her father's bed rails down, contrary to his care plan, causing him to fall from … |
NHS in England | Closed | 24 Oct 2022 |
| P-001580 | Sherwood Forest Hospitals NHS Foundation Trust The complainant alleged an incorrect MRI scan of his knee instead of his calf caused a delayed diagnosis of a … |
NHS in England | Upheld | 24 Oct 2022 |
| P-001636 | A medical practice in the Durham area The complainant alleged GPs provided incorrect care for his wife's severe headaches, failing to investigate a brain aneurysm that later … |
NHS in England | Closed | 24 Oct 2022 |
| P-001590 | The Newcastle Upon Tyne Hospitals NHS Foundation … The complainant alleged delays in endoscopy, lack of monitoring, and cancelled appointments for her husband, leading to his cancer spreading … |
NHS in England | Closed | 21 Oct 2022 |
| P-001684 | Driver and Vehicle Licensing Agency The DVLA incorrectly changed the registered keeper of Mr Y's car to his estranged wife despite his timely objection, causing … |
UK Government | Closed | 20 Oct 2022 |
| P-001571 | A medical practice in the Barnsley area The complainant alleged the practice failed to refer Mr L for suspected cancer sooner, delaying his diagnosis, which she believed … |
NHS in England | Partly upheld | 20 Oct 2022 |
| P-001633 | Foreign and Commonwealth Office FCDO failed to use a rebooking option for Mr A's initial flight from Bulgaria, resulting in more debt, and did … |
UK Government | Closed | 20 Oct 2022 |
| P-001648 | University Hospitals of North Midlands NHS Trust The complainant alleged the Trust incorrectly administered a fentanyl patch, leaving her mother without pain relief and causing distress, alongside … |
NHS in England | Closed | 18 Oct 2022 |
| P-001567 | A medical practice in the Birmingham area The complainant alleged poor GP communication and the recording of incorrect, deeply hurtful personal information on her referral form, causing … |
NHS in England | Closed | 18 Oct 2022 |
| P-001584 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… The complainant alleged the Trust failed to diagnose her brain tumour between 2016, leading to prolonged physical and mental suffering … |
NHS in England | Closed | 18 Oct 2022 |
| P-001687 | Driver and Vehicle Licensing Agency The DVLA repeatedly refused to allow Mr A to register his V5C at his business address, requested inappropriate evidence, failed … |
UK Government | Closed | 18 Oct 2022 |
| P-001634 | George Eliot Hospital NHS Trust The complainant alleged the Trust delayed her husband's admission, endoscopy, and chemotherapy, and failed to monitor his condition, causing his … |
NHS in England | Closed | 17 Oct 2022 |
| P-001574 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs R complained Mr R was not allocated a care coordinator, discharged despite being at risk, and the Trust failed … |
NHS in England | Closed | 13 Oct 2022 |
| P-001575 | Mid and South Essex NHS Foundation Trust Mrs O complained a DNACPR order was placed for Mr M without her knowledge, and he was prematurely discharged without … |
NHS in England | Closed | 13 Oct 2022 |
| P-001565 | Royal Berkshire NHS Foundation Trust Mr R complained Mrs R waited too long for surgery, was not referred elsewhere, was incorrectly kept nil by mouth, … |
NHS in England | Closed | 12 Oct 2022 |
| P-001829 | A medical practice in the Wakefield area Mrs O complained the Practice repeatedly refused her requests for an X-ray for neck pain and disregarded her concerns, causing … |
NHS in England | Closed | 10 Oct 2022 |
| P-001579 | NHS Surrey Heartlands Mr N complained the CCG failed to provide continuing healthcare funding for Mrs N between October 2019 and April 2020, … |
NHS in England | Closed | 4 Oct 2022 |
| P-001568 | A medical practice in the Southampton area Mr O complained the Practice misdiagnosed his brother with sciatica in April 2021, which he believed led to his death … |
NHS in England | Closed | 3 Oct 2022 |
| P-001828 | A GP practice in the Oldham area Mr E complained the Practice improperly cancelled his son's referral to a paediatric surgeon without good reason or informing the … |
NHS in England | Closed | 3 Oct 2022 |
| P-001524 | North West Anglia NHS Foundation Trust Miss E complained a consultant was rude and failed to diagnose a bulging disc, a registrar made an inaccurate comment, … |
NHS in England | Closed | 30 Sep 2022 |
| P-001538 | Independent Case Examiner Ms R complained DWP failed to act on new letting agent details, didn't inform her about APA cancellation or creation, … |
UK Government | Closed | 30 Sep 2022 |