Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001321 | A medical practice in the Norfolk area Miss E complained about the care and treatment she received from the Practice between 21 December 2015 and 15 September … |
NHS in England | Closed | 4 Mar 2022 |
| P-001344 | South Tees Hospitals NHS Foundation Trust Mr N complained that the South Tees Hospitals NHS Foundation Trust recorded incorrect information in his medical record and failed … |
NHS in England | Closed | 3 Mar 2022 |
| P-001327 | Wrightington, Wigan and Leigh NHS Foundation Trust Mrs A complained that the Trust did not take sufficient action to appropriately investigate her husband’s symptoms in March and … |
NHS in England | Closed | 3 Mar 2022 |
| P-001348 | Royal Free London NHS Foundation Trust Miss A complained about the kidney, sepsis, and cardiac care and treatment provided to her father by the Royal Free … |
NHS in England | Not upheld | 2 Mar 2022 |
| P-001298 | Legal Aid Agency Ms I complained that the Legal Aid Agency failed to correspond with her between 1998 and 2019, so she did … |
UK Government | Not upheld | 28 Feb 2022 |
| P-001306 | Mid Yorkshire Hospitals NHS Trust Miss U complains that staff at the Mid Yorkshire Hospitals NHS Trust did not provide her late father with appropriate … |
NHS in England | Not upheld | 25 Feb 2022 |
| P-001313 | A medical practice in the Suffolk area Miss A complained about the care she received from the Practice on 5 December 2019, specifically that it did not … |
NHS in England | Upheld | 25 Feb 2022 |
| P-001434 | A medical practice in the Lancashire area Mr O complained that the Practice delayed making his father's Fast Track funding application for continuing healthcare, and in the … |
NHS in England | Partly upheld | 24 Feb 2022 |
| P-001307 | Rural Payments Agency Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the … |
UK Government | Closed | 23 Feb 2022 |
| P-001310 | Pennine Acute Hospitals NHS Trust Mrs A complains about medication the Northern Care Alliance NHS Foundation Trust gave to her late daughter, Ms O, and … |
NHS in England | Partly upheld | 23 Feb 2022 |
| P-001294 | North West Boroughs Healthcare NHS Foundation Tru… Miss Y complained about aspects of the care and treatment provided by North West Boroughs Healthcare NHS Foundation Trust (the … |
NHS in England | Closed | 22 Feb 2022 |
| P-001301 | The Dudley Group NHS Foundation Trust Miss E complained the Dudley Group NHS Foundation Trust did not progress an urgent MRI scan, and failed to properly … |
NHS in England | Upheld | 22 Feb 2022 |
| P-001291 | West Hertfordshire Hospitals NHS Trust Ms A complained that West Hertfordshire Hospitals NHS Trust would not provide her with details about the cause of her … |
NHS in England | Closed | 22 Feb 2022 |
| P-001297 | NHS England Mr A complained that NHS England's Independent Review Panel upheld a decision that his father, Mr P, was not eligible … |
NHS in England | Closed | 21 Feb 2022 |
| P-001314 | The Rotherham NHS Foundation Trust Mrs O complains about her husband being put on palliative care without consent |
NHS in England | Closed | 21 Feb 2022 |
| P-001303 | Imperial College Healthcare NHS Trust Miss E complained that after she accidently sped up an intravenous pump containing cyclizine, the Trust decided to refuse her … |
NHS in England | Closed | 21 Feb 2022 |
| P-001309 | A dental practice in the West Sussex area Ms E complains a dental practice in the West Sussex area did not correctly refer her for orthodontic treatment after … |
NHS in England | Closed | 18 Feb 2022 |
| P-001300 | NHS England Mrs A complained about NHS England’s Independent Review Panel's decision that her father was ineligible for Continuing Healthcare between 22 … |
NHS in England | Closed | 18 Feb 2022 |
| P-001315 | HM Revenue & Customs Ms I complains that HMRC did not provide her with adequate information about how working overtime would impact her tax … |
UK Government | Not upheld | 18 Feb 2022 |
| P-001292 | South Warwickshire NHS Foundation Trust Mr O complained the Trust undertook a procedure on 30 October which caused him pain and did not treat his … |
NHS in England | Closed | 17 Feb 2022 |
| P-001290 | West Midlands Ambulance Service University NHS Fo… Mrs C complained about how West Midlands Ambulance Service University NHS Foundation Trust handled 999 calls in relation to her … |
NHS in England | Partly upheld | 17 Feb 2022 |
| P-001288 | A medical practice in the Essex area Miss I complained about the care and treatment she received from the Practice and an out of hours service in … |
NHS in England | Closed | 17 Feb 2022 |
| P-001312 | A care provider in the Leeds area Mr N complained about the quality of palliative care and wound management the care provider gave to his cousin, Mr … |
NHS in England | Closed | 16 Feb 2022 |
| P-001293 | United Lincolnshire Hospitals NHS Trust Ms A complained about her terminally ill client, Mr H, not being offered a place in a hospice after being … |
NHS in England | Closed | 15 Feb 2022 |
| P-001382 | A medical practice in the Torbay area Mrs E complained that a medical practice in the Torbay area refused to let her attend a blood test appointment … |
NHS in England | Closed | 14 Feb 2022 |