Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001351 | North Middlesex University Hospital NHS Trust Miss A complained about the level of care the Trust provided to her aunt (Mrs F) during December 2018. She … |
NHS in England | Partly upheld | 29 Mar 2022 |
| P-001322 | Northampton General Hospital NHS Trust Mrs B complained on behalf of her son, Mr N, about the treatment he received from Northampton General Hospital NHS … |
NHS in England | Closed | 25 Mar 2022 |
| P-001323 | HM Revenue & Customs Mr R complained HM Revenue & Customs declined his Coronavirus Job Retention Scheme (CJRS) application, even though he says he … |
UK Government | Closed | 25 Mar 2022 |
| P-001342 | Planning Inspectorate Mrs E complained that an Inspector from the Planning Inspectorate arrived unannounced at her property for a site visit in … |
UK Government | Not upheld | 25 Mar 2022 |
| P-001347 | NHS Devon Clinical Commissioning Group Miss T complained about the way NHS Devon CCG processed her referrals from her GP. She says this left her … |
NHS in England | Closed | 22 Mar 2022 |
| P-001325 | Department for Work & Pensions Mr A complained that the Department for Work & Pensions stopped his Income Support in June 2016, and did not … |
UK Government | Upheld | 22 Mar 2022 |
| P-001349 | Buckinghamshire Clinical Commissioning Group Mr A complained Buckinghamshire CCG made him go through its musculoskeletal service to treat his right hip, when his GP … |
NHS in England | Upheld | 21 Mar 2022 |
| P-001334 | University Hospitals of North Midlands NHS Trust Miss O complained about the care and treatment she received from the Trust for an injury that occurred during childbirth. |
NHS in England | Closed | 18 Mar 2022 |
| P-001329 | The Dudley Group NHS Foundation Trust Mrs O complains that the Dudley Group NHS Foundation Trust did not administer her late husband's medication correctly, did not … |
NHS in England | Closed | 18 Mar 2022 |
| P-001337 | NHS South West London Clinical Commissioning Group Mr and Mrs B complain about South West London Clinical Commissioning Group's decision to place their mother, Mrs F, in … |
NHS in England | Closed | 17 Mar 2022 |
| P-001341 | Leeds Teaching Hospitals NHS Trust Mrs E complains about the care and treatment she received for her spinal cord stimulator battery replacement surgery at a … |
NHS in England | Partly upheld | 17 Mar 2022 |
| P-001345 | University Hospitals of North Midlands NHS Trust Mrs R complained about the care and treatment she received from the Trust after she fell and fractured her knee … |
NHS in England | Closed | 16 Mar 2022 |
| P-001350 | Gloucestershire Hospitals NHS Foundation Trust Mr O complained that the emergency, rheumatology and pain management teams at the Gloucestershire Hospitals NHS Foundation Trust did not … |
NHS in England | Not upheld | 15 Mar 2022 |
| P-001331 | Planning Inspectorate Mrs D complained that a Planning Inspector failed to take adequate account of the ecological and environmental impact when making … |
UK Government | Closed | 15 Mar 2022 |
| P-001340 | East and North Hertfordshire Clinical Commissioni… Mr R complained on behalf of his wife, Mrs R, about the inpatient care and physiotherapy she received from Hertfordshire … |
NHS in England | Closed | 15 Mar 2022 |
| P-001336 | A medical practice in the Surrey area Miss A complained about the care given to her father, Mr A, by a GP at the Practice. She complains … |
NHS in England | Partly upheld | 10 Mar 2022 |
| P-001328 | Bath and North East Somerset Swindon and Wiltshir… Mrs H complained about Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group's decision not to fund breast … |
NHS in England | Closed | 10 Mar 2022 |
| P-001326 | Kettering General Hospital NHS Foundation Trust Mr M complained about the care and treatment Kettering General Hospital NHS Foundation Trust gave his father between November 2020 … |
NHS in England | Closed | 10 Mar 2022 |
| P-001343 | North Bristol NHS Trust Mrs A complained about the inpatient care and treatment her late mother received from the North Bristol NHS Trust from … |
NHS in England | Partly upheld | 10 Mar 2022 |
| P-001335 | Oxford Health NHS Foundation Trust Mr R complained about how the Trust managed his treatment, and how it monitored and administered his olanzapine. |
NHS in England | Closed | 10 Mar 2022 |
| P-001346 | The Dudley Group NHS Foundation Trust Ms Z complained that Depo-Provera injections she had at the Dudley Group NHS Foundation Trust in 2018 caused her to … |
NHS in England | Closed | 8 Mar 2022 |
| P-001384 | Northern Care Alliance NHS Foundation Trust Ms O complained about what happened during the last moments of her mother's life at the Northern Care Alliance NHS … |
NHS in England | Closed | 8 Mar 2022 |
| P-001339 | West Hertfordshire Hospitals NHS Trust Mrs E complained about the care her husband, Mr E, received from West Hertfordshire Hospitals NHS Trust between 2 December … |
NHS in England | Closed | 8 Mar 2022 |
| P-001324 | NHS England Mr R complained that NHS England’s Independent Review Panel (IRP) upheld the Clinical Commissioning Group's decision that his father was … |
NHS in England | Closed | 7 Mar 2022 |
| P-001332 | A medical practice in the East Riding of Yorkshir… Mr O complained on behalf of his daughter (Miss O) about the Practice. He complains a GP was dismissive of … |
NHS in England | Closed | 4 Mar 2022 |