Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001602 | University Hospitals Bristol and Weston NHS Found… Miss A complained the Trust's poor dental treatment for her father, including not sedating him and prescribing fluoride instead of … |
NHS in England | Closed | 9 Nov 2022 |
| P-001616 | Ashford and St Peter's Hospitals NHS Foundation T… Mr A complained the Trust failed to advise them of BMI criteria and delayed scans for IVF treatment, causing them … |
NHS in England | Closed | 9 Nov 2022 |
| P-001604 | Isle of Wight NHS Trust Mr P complained the Trust left him unattended for several hours, causing him to feel unsafe, leading to stress and … |
NHS in England | Closed | 8 Nov 2022 |
| P-001682 | Department for Culture, Media and Sport DCMS released guidance restricting singing late after 'Step 3' began, failed to justify the delay, and did not answer queries … |
UK Government | Not upheld | 8 Nov 2022 |
| P-001835 | NHS England Mrs L complained that NHS England's Independent Review Panel (IRP) wrongly upheld a decision denying her husband, Mr L, NHS … |
NHS in England | Closed | 8 Nov 2022 |
| P-001622 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complained the Trust failed to identify and treat her parastomal hernia and ileus after surgery, causing chronic pain, … |
NHS in England | Closed | 7 Nov 2022 |
| P-001607 | Hull University Teaching Hospitals NHS Trust Ms T complained about Hull University Teaching Hospitals NHS Trust discharging her mother, Mrs K, without a care plan or … |
NHS in England | Closed | 7 Nov 2022 |
| P-001694 | HCRG Care Group Mrs O complained about unprofessional conduct and mistreatment of Mr A by a carer, including refusal to change an incontinence … |
NHS in England | Closed | 3 Nov 2022 |
| P-001596 | A medical practice in the Hartlepool area Mr R complained GPs refused to prescribe eye drops for a flare-up in May 2021, causing impaired vision, blurry floaters, … |
NHS in England | Closed | 2 Nov 2022 |
| P-001690 | NHS England Mr O complained NHS England's IRP decision regarding Mr W's CHC eligibility was flawed, citing inadequate evidence review, unaddressed factual … |
NHS in England | Closed | 31 Oct 2022 |
| P-001570 | Mid and South Essex NHS Foundation Trust Ms C complained the Trust failed to closely monitor Mr C, who was agitated, leading to his death. She also … |
NHS in England | Closed | 31 Oct 2022 |
| P-001569 | Environment Agency The Environment Agency has not taken sufficient action to stop a source of water contamination from entering Mr U's land, … |
UK Government | Closed | 31 Oct 2022 |
| P-001576 | Hull University Teaching Hospitals NHS Trust Mr A complained the Trust misdiagnosed him with Parkinson's disease, leading to unnecessary medication and life-changing side effects like back … |
NHS in England | Closed | 31 Oct 2022 |
| P-001566 | Department for Business, Energy and Industrial St… BEIS gave Mr S only four days to find a new installer for home improvements to remain eligible for the … |
UK Government | Closed | 31 Oct 2022 |
| P-001583 | Cambridgeshire and Peterborough Integrated Care S… Mrs A complained the ICS refused to refund the legal fees she incurred while pursuing the CHC appeals process, causing … |
NHS in England | Closed | 31 Oct 2022 |
| P-001573 | NHS England Mr U complained NHS England's Independent Review Panel (IRP) wrongly upheld the decision that Mrs U was ineligible for CHC … |
NHS in England | Closed | 31 Oct 2022 |
| P-001647 | Avon and Wiltshire Mental Health Partnership NHS … Ms U complained about delays, inappropriate treatment, lack of stabilisation therapy, and an inappropriate discharge from the Trust's wellbeing service. |
NHS in England | Not upheld | 31 Oct 2022 |
| P-001686 | Surrey and Sussex Healthcare NHS Trust Mr O complained the Trust did not properly assess Mrs O and failed to carry out a back scan or … |
NHS in England | Closed | 31 Oct 2022 |
| P-001646 | A GP practice in the Darlington area Mr A complained the Practice misdiagnosed 'dropped foot' and failed to urgently refer him for an MRI scan or follow … |
NHS in England | Upheld | 31 Oct 2022 |
| P-001683 | London North West University Healthcare NHS Trust Mrs E complained the Trust made mistakes during her daughter's birth in July 2020, resulting in ongoing bladder pain, numbness, … |
NHS in England | Closed | 31 Oct 2022 |
| P-001562 | Birmingham Community Healthcare NHS Foundation Tr… Mr L complained the Trust failed to provide adequate care and treatment for Mrs L, administer medication, use appropriate discharge … |
NHS in England | Closed | 31 Oct 2022 |
| P-001689 | HM Revenue and Customs HMRC blocked Mr D's personal tax account access by implementing a reasonable adjustment to stop automatic letters, preventing him from … |
UK Government | Closed | 28 Oct 2022 |
| P-001572 | West Hertfordshire Hospitals NHS Trust Relatives complained staff inappropriately discharged Mr A with fluid in his lungs and provided poor, untimely care during his admissions, … |
NHS in England | Not upheld | 27 Oct 2022 |
| P-001635 | A medical practice in the Havering area The complainant alleged her husband was not added to the palliative care register, resulting in inadequate pain management and care, … |
NHS in England | Closed | 27 Oct 2022 |
| P-001581 | North East Ambulance Service NHS Foundation Trust The complainant alleged ambulance operators incorrectly prioritised his son's spinal injury, causing a two-hour delay in ambulance arrival and potentially … |
NHS in England | Closed | 27 Oct 2022 |