Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001378 | Homerton University Hospital NHS Foundation Trust Mr Y complains that he paid £10,000 for private bariatric surgery because Homerton University Hospital NHS Foundation Trust did not … |
NHS in England | Closed | 29 Apr 2022 |
| P-001370 | A dental practice in the Plymouth area Mr A complained about the treatment he received from the Practice for his broken filling. |
NHS in England | Upheld | 28 Apr 2022 |
| P-001371 | The Student Loans Company Ms G complained the Student Loans Company provided contradictory and conflicting reasons for the refusal of her student loan application. … |
UK Government | Upheld | 28 Apr 2022 |
| P-001356 | HM Courts & Tribunals Service Mrs O complained about the way HM Courts & Tribunals Service handled her case. She says the court failed to … |
UK Government | Closed | 28 Apr 2022 |
| P-001365 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained about the care University Hospitals Birmingham NHS Foundation Trust provided to her husband, Mr O, when he … |
NHS in England | Upheld | 28 Apr 2022 |
| P-001367 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr H complained the Trust should not have given diazepam to his mother covertly and against her wishes. He also … |
NHS in England | Closed | 28 Apr 2022 |
| P-001368 | Driver & Vehicle Licensing Agency Mrs A complained about the DVLA’s decision in January 2019 to refuse her appeal and maintain its decision to revoke … |
UK Government | Not upheld | 28 Apr 2022 |
| P-001363 | Border Force Ms A complained that when a family heirloom was sent to her from overseas, it was damaged by Border Force … |
UK Government | Closed | 27 Apr 2022 |
| P-001366 | Dorset Clinical Commissioning Group Mrs R complains that Dorset CCG refused to carry out a full continuing healthcare (CHC) assessment for her father, Mr … |
NHS in England | Closed | 27 Apr 2022 |
| P-001355 | A medical practice in the Chesterfield area Ms L complains that a GP from a Chesterfield medical practice was insensitive in a telephone consultation with her late … |
NHS in England | Closed | 27 Apr 2022 |
| P-001381 | Pennine Acute Hospitals NHS Trust Mr U complains a Healthcare Assistant at Pennine Acute Hospitals NHS Trust aggravated his son's fractured femur and prompted the … |
NHS in England | Closed | 27 Apr 2022 |
| P-001375 | NHS England Mr T complained on behalf of his mother, Mrs T, about the outcome of the NHS England independent review panel … |
NHS in England | Closed | 26 Apr 2022 |
| P-001364 | The Coal Authority Mrs N complained that when she paid for a mining report in 2013, the Coal Authority did not include details … |
UK Government | Closed | 26 Apr 2022 |
| P-001361 | HM Revenue & Customs Mr J complained that HMRC failed to consider his exceptional circumstances when it decided to not award him the Self-employment … |
UK Government | Upheld | 26 Apr 2022 |
| P-001373 | The Dudley Group NHS Foundation Trust Mr O complained that after his surgery at The Dudley Group NHS Foundation Trust, information about his heart rhythm was … |
NHS in England | Closed | 26 Apr 2022 |
| P-001359 | A medical practice in the Reading area Mr U complains a medical practice in the Reading area did not provide him with appropriate diabetic care and treatment, … |
NHS in England | Upheld | 26 Apr 2022 |
| P-001377 | University Hospitals of Morecambe Bay NHS Foundat… Mr O complained about the care and treatment his brother received for COVID-19 from University Hospitals of Morecambe Bay NHS … |
NHS in England | Not upheld | 21 Apr 2022 |
| P-001372 | NHS England Mr O complained NHS England's independent review panel (IRP) upheld NHS West Essex Clinical Commissioning Group’s (CCG) decision that his … |
NHS in England | Closed | 20 Apr 2022 |
| P-001354 | Nottingham University Hospitals NHS Trust Mrs O complained Nottingham University Hospitals NHS Trust failed to diagnose or treat her endometriosis when it was first identified … |
NHS in England | Closed | 14 Apr 2022 |
| P-001357 | A hospital in the Reading area Miss R complained about a COVID-19 swab test that she had at the Hospital. She said the nurse who carried … |
NHS in England | Closed | 13 Apr 2022 |
| P-001374 | Croydon Health Services NHS Trust Mr N complained that the Croydon Health Services NHS Trust’s community nurses did not complete a planned home visit to … |
NHS in England | Partly upheld | 12 Apr 2022 |
| P-001362 | Hampshire Hospitals NHS Foundation Trust Ms O complained that when she had suspected meningitis, the Hampshire Hospitals NHS Foundation Trust allowed untrained staff to perform … |
NHS in England | Closed | 4 Apr 2022 |
| P-001320 | Barts Health NHS Trust Ms U complained that Barts Health NHS Trust referred her from one doctor to another and prescribed unnecessary treatment without … |
NHS in England | Closed | 31 Mar 2022 |
| P-001338 | The Royal Wolverhampton NHS Trust Miss E complained about the maternity care and treatment she received from the Royal Wolverhampton NHS Trust during her labour … |
NHS in England | Upheld | 30 Mar 2022 |
| P-001330 | University Hospitals Coventry and Warwickshire NH… Mrs A complained about the care and treatment the Trust gave her husband during his admission to hospital after he … |
NHS in England | Partly upheld | 29 Mar 2022 |