Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001618 | A medical practice in the Doncaster area Mr C complained the Practice failed to correctly refer him for the right tests, leading to his kidney being removed, … |
NHS in England | Closed | 21 Nov 2022 |
| P-001685 | South Tees Hospitals NHS Foundation Trust Mr Y complained about a delay in referring his late wife to a cancer trial, believing earlier access might have … |
NHS in England | Closed | 21 Nov 2022 |
| P-001597 | A medical practice in the Durham area Mrs N complained her daughter was misdiagnosed with conjunctivitis multiple times by the Practice, delaying diagnosis of shingles in her … |
NHS in England | Closed | 21 Nov 2022 |
| P-001601 | King's College Hospital NHS Foundation Trust Mrs X complained the Trust incorrectly led Mr X to believe he would receive cancer treatment, giving him false hope … |
NHS in England | Not upheld | 18 Nov 2022 |
| P-001623 | London North West University Healthcare NHS Trust Mr I complained the Trust lost his late mother's valuable jewellery twice after her hospital admissions, causing significant distress to … |
NHS in England | Closed | 17 Nov 2022 |
| P-001831 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr R complained his spinal surgery was postponed twice, he received conflicting messages, and the Trust's complaint response lacked a … |
NHS in England | Closed | 17 Nov 2022 |
| P-001833 | King's College Hospital NHS Foundation Trust Mr O complained a thrombectomy procedure was incorrectly performed, leading to an emergency operation, causing him trauma, flashbacks, and mental … |
NHS in England | Closed | 16 Nov 2022 |
| P-001834 | NHS England Dr U complained NHS England's IRP upheld his father's ineligibility for CHC funding, citing a panel without a clinician and … |
NHS in England | Closed | 15 Nov 2022 |
| P-001832 | Cambridge University Hospitals NHS Foundation Tru… Miss V complained about poor safeguarding, delayed scan sharing, failed medical procedures, communication issues, lack of consent, and unsuitable accommodation … |
NHS in England | Closed | 15 Nov 2022 |
| P-001606 | A medical practice in the Plymouth area Mr O complained about a delay in diagnosing asbestosis and not receiving priority treatment due to his veteran status, despite … |
NHS in England | Closed | 15 Nov 2022 |
| P-001603 | HM Revenue and Customs HMRC failed to use discretion or consider Mrs O's personal circumstances when refusing her retrospective Self-Employment Income Support Scheme (SEISS) … |
UK Government | Closed | 14 Nov 2022 |
| P-001620 | University Hospitals of North Midlands NHS Trust Mrs A complained about inappropriate medication, inappropriate administration of antibiotics, and delays in antibiotics for her mother's end-of-life care, causing … |
NHS in England | Closed | 14 Nov 2022 |
| P-002006 | The Pensions Regulator HMRC and TPR suppressed a determination notice, allowed a pension scheme to retain its PSTR number, and TPR failed to … |
UK Government | Not upheld | 14 Nov 2022 |
| P-001605 | A medical practice in the Cambridgeshire area Mrs P complained the GP failed to refer Mr P to the neurological rehabilitation team for Botox injections, causing a … |
NHS in England | Closed | 14 Nov 2022 |
| P-001691 | NHS England Mrs O complained NHS England's IRP upheld the decision denying her mother CHC funding, causing stress and financial hardship for … |
NHS in England | Closed | 14 Nov 2022 |
| P-001611 | Home Office UKVI incorrectly refused Mr H's application for indefinite leave to remain due to an error on a previous tax return, … |
UK Government | Closed | 14 Nov 2022 |
| P-001625 | HM Revenue and Customs HMRC failed to apply Extra-Statutory Concession A19 to Mr R's account, leading to the collection of underpaid tax he says … |
UK Government | Closed | 14 Nov 2022 |
| P-001624 | A dental practice in the Shropshire area Mr A complained a dentist incorrectly removed one tooth and filed another too far, causing pain. He also alleged incorrect … |
NHS in England | Closed | 11 Nov 2022 |
| P-001695 | The Dudley Group NHS Foundation Trust Miss I complained about incorrect medication, delayed antibiotics, not allowing a relative to attend tests, problems during a swallowing test, … |
NHS in England | Closed | 11 Nov 2022 |
| P-001614 | HM Revenue and Customs HMRC failed to properly communicate or advertise changes to the Coronavirus Job Retention Scheme (CJRS) claim deadline in July 2020, … |
UK Government | Not upheld | 11 Nov 2022 |
| P-001621 | Leeds Teaching Hospitals NHS Trust Miss M complained about inadequate home birth plans, a midwife leaving during labour, failure to clear mucus, delayed newborn checks, … |
NHS in England | Closed | 10 Nov 2022 |
| P-001632 | North Cumbria Integrated Care NHS Foundation Trust Mrs U complained about her husband's medical and personal care, and communication failures, alleging he experienced unnecessary pain and suffering, … |
NHS in England | Closed | 10 Nov 2022 |
| P-001830 | Gateshead Health NHS Foundation Trust Mrs O complained the Trust failed to communicate the severity of her mother's condition and provide updates, leading to her … |
NHS in England | Closed | 10 Nov 2022 |
| P-001615 | Oxford University Hospitals NHS Foundation Trust Mrs R complained the Trust failed to remove her copper coil during surgery to replace it, leaving her with two … |
NHS in England | Closed | 10 Nov 2022 |
| P-001631 | Student Loans Company Ltd The SLC provided misleading online information about interest calculation, could not provide accurate statements due to 'system errors,' and handled … |
UK Government | Closed | 9 Nov 2022 |