Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001844 | South Tyneside and Sunderland NHS Foundation Trust Ms E alleged the Trust failed to provide appropriate maternity care, including not performing a C-section, not recognising retained placenta, … |
NHS in England | Closed | 12 Dec 2022 |
| P-001670 | Sheffield Teaching Hospital NHS Foundation Trust Mr R complained about premature and incorrect discharge arrangements for his mother, including unactioned care packages, missing discharge notes, and … |
NHS in England | Closed | 9 Dec 2022 |
| P-001846 | Newmedica Mr Y complained Newmedica's care after cataract removal resulted in fluid leakage and infection, causing him excruciating pain, impaired vision, … |
NHS in England | Closed | 9 Dec 2022 |
| P-001664 | Primary Care Support England Miss O complained Primary Care Support England (PCSE) redacted sections of her medical records before releasing them to her. |
NHS in England | Closed | 9 Dec 2022 |
| P-001672 | A medical practice in the Staffordshire area Mr R complained the Practice failed to detect signs of DVT and pneumonia risk in July 2021, and about delays … |
NHS in England | Closed | 8 Dec 2022 |
| P-001659 | Gloucestershire Hospitals NHS Foundation Trust Mrs H complained a radiologist consultant failed to identify epidural thoracic disease in Mr H's vertebra in March 2021, leading … |
NHS in England | Closed | 7 Dec 2022 |
| P-001608 | A medical practice in the Havering area Miss L complained the Practice failed to refer Mr L for crucial tests (X-ray, MRI) and offered insufficient face-to-face appointments, … |
NHS in England | Closed | 30 Nov 2022 |
| P-001697 | North West Anglia NHS Foundation Trust Mrs S complained about multiple aspects of her late husband's care, including communication failures, incorrect ReSPECT form completion, and lost … |
NHS in England | Closed | 30 Nov 2022 |
| P-001619 | East and North Hertfordshire NHS Trust Ms KN complained about poor care for her vulnerable mother in ED, including delayed pain relief, lack of food/drink, no … |
NHS in England | Upheld | 30 Nov 2022 |
| P-001629 | Derby and Derbyshire Integrated Care Board Mrs A disputed the ICB's decision that her father, Mr O, did not qualify for an NHS continuing healthcare assessment, … |
NHS in England | Closed | 30 Nov 2022 |
| P-001598 | Dartford and Gravesham NHS Trust Ms K complained the Trust misdiagnosed a womb polyp as a fibroid, leading to incorrect treatment, delayed removal, significant blood … |
NHS in England | Closed | 30 Nov 2022 |
| P-001688 | Leeds Teaching Hospitals NHS Trust Mrs A complained about the Trust's care for her late husband, Mr U, including poor deterioration management, uncommunicated changes, and … |
NHS in England | Closed | 30 Nov 2022 |
| P-001610 | HM Revenue and Customs HMRC failed to contact him in April 2021 to inform him he was eligible for the fourth SEISS grant, causing … |
UK Government | Closed | 30 Nov 2022 |
| P-001630 | Oxford Health NHS Foundation Trust Mx U complained about delays in ADHD assessment, medication, and lack of preparation for monthly sessions by the Trust, which … |
NHS in England | Closed | 29 Nov 2022 |
| P-001617 | Guy's and St Thomas' NHS Foundation Trust Ms A complained the Trust rejected her referral for orthodontic treatment based on her age (over 25), causing her significant … |
NHS in England | Closed | 28 Nov 2022 |
| P-001612 | University Hospitals Sussex NHS Foundation Trust Mrs M complained the Trust failed to monitor and respond to Mr M's constipation, keep him hydrated, and properly investigate … |
NHS in England | Partly upheld | 28 Nov 2022 |
| P-001600 | HM Passport Office HM Passport Office failed to notify Mrs P her passport was no longer valid, causing her humiliation, distress, and loss … |
UK Government | Closed | 28 Nov 2022 |
| P-001599 | A medical practice in the Colchester area Mrs U complained that a medical practice, a hospital trust, and an ambulance trust missed signs of organ failure and … |
NHS in England | Closed | 25 Nov 2022 |
| P-001693 | Northampton General Hospital NHS Trust Mr O complained about the incorrect removal of an NG tube, failure to record an assault, not noting his macular … |
NHS in England | Closed | 25 Nov 2022 |
| P-001628 | A medical practice on the Isle of Wight Mrs T complained about unacceptable delays in restarting her vitamin B-12 injections, which caused concentration/fatigue issues, and poor communication about … |
NHS in England | Closed | 24 Nov 2022 |
| P-001595 | East and North Hertfordshire NHS Trust Mrs A complained that her husband's referral for cancer treatment was delayed, shortening his life, and that staff failed to … |
NHS in England | Upheld | 24 Nov 2022 |
| P-001627 | South Central Ambulance Service NHS Foundation Tr… Mrs A complained that NHS 111 staff asked Mrs T unnecessary questions, incorrectly escalating her callback timeframe, and failed to … |
NHS in England | Partly upheld | 22 Nov 2022 |
| P-001626 | Lancashire and South Cumbria NHS Foundation Trust Mr U complained the Trust wrongly discharged Mr E from mental health services while he was unwell and suicidal, leading … |
NHS in England | Closed | 22 Nov 2022 |
| P-001613 | A medical practice in the Gosport area Ms B complained the Practice failed to act quickly on concerns about her cousin Mr V's health and cognitive decline, … |
NHS in England | Closed | 22 Nov 2022 |
| P-001692 | A medical practice in the Calderdale area Ms X complained the Practice arranged a physiotherapist for Ms Z instead of a GP for her symptoms, failing to … |
NHS in England | Closed | 21 Nov 2022 |