Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001399 | Office of the Public Guardian Mr A complains that the Office of the Public Guardian conducted an overly long investigation into his actions as his … |
UK Government | Closed | 25 May 2022 |
| P-001385 | Lewisham and Greenwich NHS Trust Ms E complains that Lewisham and Greenwich NHS Trust gave her incorrect treatment, documented incorrect information in her records relating … |
NHS in England | Closed | 25 May 2022 |
| P-001425 | Milton Keynes University Hospital NHS Foundation … Mrs A is complaining about her husband’s, Mr A's, care and treatment at Milton Keynes University Hospital NHS Foundation Trust … |
NHS in England | Closed | 24 May 2022 |
| P-001391 | London Ambulance Service NHS Trust Ms R complained about the service London Ambulance Service NHS Trust provided to her late father in April 2020. Ms … |
NHS in England | Closed | 24 May 2022 |
| P-001400 | Northampton General Hospital NHS Trust Mrs O complains about the care and treatment her mother received while she was an inpatient at the Trust between … |
NHS in England | Not upheld | 24 May 2022 |
| P-001406 | Frimley Health NHS Foundation Trust Mrs G complains about the care and treatment her late husband received from Frimley Health NHS Foundation Trust between September … |
NHS in England | Not upheld | 23 May 2022 |
| P-001386 | Milton Keynes University NHS Foundation Trust Mrs A complains that Milton Keynes University Hospital NHS Foundation Trust added a do not attempt cardiopulmonary resuscitation (DNACPR) order … |
NHS in England | Closed | 23 May 2022 |
| P-001402 | Midlands Partnership NHS Foundation Trust Ms O complains about the care and treatment her late father received from the district nursing team at the Midlands … |
NHS in England | Not upheld | 23 May 2022 |
| P-001396 | Royal Free London NHS Foundation Trust Mrs U complains that in December 2020, the Royal Free London NHS Foundation Trust would not provide her mother with … |
NHS in England | Closed | 19 May 2022 |
| P-001403 | Liverpool Women's NHS Foundation Trust Mrs A complains the Trust made an administrative error stating she had undergone three excision surgeries, when she only had … |
NHS in England | Closed | 19 May 2022 |
| P-001387 | North West Ambulance Services NHS Trust Mr O complains about the care and treatment provided by the North West Ambulance Service NHS Trust on 8 October … |
NHS in England | Partly upheld | 18 May 2022 |
| P-001395 | Portsmouth Hospitals NHS Trust Mr W complains about aspects of care and treatment his father received from Portsmouth Hospital NHS Trust following his admission … |
NHS in England | Closed | 18 May 2022 |
| P-001427 | An urgent care centre in the Stoke-on-Trent area Mrs I complains that during a 111 call, her husband was told to remain at home and take paracetamol for … |
NHS in England | Partly upheld | 17 May 2022 |
| P-001401 | HM Revenue & Customs Mrs A complains that, since 2018, HM Revenue & Customs (HMRC) has failed to correct known errors which cause untaxed … |
UK Government | Not upheld | 16 May 2022 |
| P-001392 | Royal Free London NHS Foundation Trust Mrs E complains the Trust gave her late husband, Mr E, a stronger dose of chemotherapy medication than was required … |
NHS in England | Upheld | 12 May 2022 |
| P-001388 | Frimley Health NHS Foundation Trust Mrs N complains about the care her mother, Mrs L, received from Frimley Health NHS Foundation Trust between 29 March … |
NHS in England | Not upheld | 3 May 2022 |
| P-001517 | Kettering General Hospital NHS Foundation Trust Mr H complains about two hip operations completed by Kettering General Hospital NHS Foundation Trust in 2004 and 2014. He … |
NHS in England | Closed | 3 May 2022 |
| P-001376 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained about the Trust’s treatment of his wife during her admission in February 2021. He says the Trust … |
NHS in England | Closed | 29 Apr 2022 |
| P-001379 | County Durham and Darlington NHS Foundation Trust Mr G complained that staff at the County Durham and Darlington NHS Foundation Trust left him unattended for long periods … |
NHS in England | Closed | 29 Apr 2022 |
| P-001380 | A medical practice in the Derbyshire area Mr I complained about the care and treatment he received from a medical practice in the Derbyshire area. He says … |
NHS in England | Closed | 29 Apr 2022 |
| P-001378 | Homerton University Hospital NHS Foundation Trust Mr Y complains that he paid £10,000 for private bariatric surgery because Homerton University Hospital NHS Foundation Trust did not … |
NHS in England | Closed | 29 Apr 2022 |
| P-001358 | HM Courts & Tribunals Service Mr A complains that HM Courts & Tribunals Service (HMCTS) sent two disclosure orders to the wrong party, he told … |
UK Government | Closed | 29 Apr 2022 |
| P-001360 | The Adjudicator's Office Mr and Mrs U complain that HMRC refused their application for the Self-employed Income Support Scheme grant. They also complain … |
UK Government | Not upheld | 29 Apr 2022 |
| P-001353 | Royal Free London NHS Foundation Trust Miss G complained the Trust failed to provide enough information about her mother's diagnoses and did not supply any equipment … |
NHS in England | Closed | 29 Apr 2022 |
| P-001369 | Department for Work & Pensions Mr and Mrs R complain that the Department for Work & Pensions took too long to provide them with information … |
UK Government | Partly upheld | 29 Apr 2022 |