Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001422 | Moorfields Eye Hospital NHS Foundation Trust Mr R complained the Trust performed an eye operation in April 2018 using silicone gel against his wishes. |
NHS in England | Closed | 17 Jun 2022 |
| P-001418 | East Suffolk and North Essex NHS Foundation Trust Mr L complained about multiple aspects of care that East Suffolk and North Essex NHS Foundation Trust provided to his … |
NHS in England | Upheld | 16 Jun 2022 |
| P-001432 | HM Passport Office Mr A complains about HM Passport Office (HMPO) and its handling of his application for a UK passport. He complains … |
UK Government | Closed | 15 Jun 2022 |
| P-001440 | NHS in England | Closed | 15 Jun 2022 | |
| P-001476 | Oxford University Hospitals NHS Foundation Trust Mr O complains about the care and treatment his wife received following an operation to Mrs O’s right knee. He … |
NHS in England | Closed | 14 Jun 2022 |
| P-001442 | Driver & Vehicle Licensing Agency Mr O complains that the Driver & Vehicle Licensing Agency will not update his log book to reflect that he … |
UK Government | Partly upheld | 13 Jun 2022 |
| P-001436 | North Tees and Hartlepool NHS Foundation Trust Mrs L complains North Tees and Hartlepool NHS Foundation Trust (the Trust) diagnosed a migraine in August 2017 when she … |
NHS in England | Closed | 13 Jun 2022 |
| P-001428 | A dental practice in the Hampshire area Mr U complains that when his mother, Mrs U, attended a dental practice in Hampshire for a tooth extraction, the … |
NHS in England | Closed | 13 Jun 2022 |
| P-001424 | Homes England Ms L complains that Homes England took too long to process property documents during her re-mortgaging process in 2021. She … |
UK Government | Partly upheld | 10 Jun 2022 |
| P-001419 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs T complained about aspects of the care and treatment two Trusts gave to her husband, Dr T, between December … |
NHS in England | Upheld | 9 Jun 2022 |
| P-001423 | NHS England - South (South East) Mr A complains about NHS England's decision to accept the recommendation of the Independent Review Panel (IRP) held on 25 … |
NHS in England | Closed | 9 Jun 2022 |
| P-001421 | North West Ambulance Service NHS Trust Mrs O complains that the North West Ambulance Service NHS Trust did not send an ambulance for her father and … |
NHS in England | Upheld | 7 Jun 2022 |
| P-001412 | Rural Payments Agency Mr D complained the Rural Payments Agency failed to remove his Basic Payment Scheme entitlements from its system after his … |
UK Government | Upheld | 6 Jun 2022 |
| P-001415 | Mid and South Essex NHS Foundation Trust Mrs R complains about the care and treatment her late husband received for oesophageal cancer at Mid and South Essex … |
NHS in England | Upheld | 1 Jun 2022 |
| P-001417 | Lincolnshire Community Health Services NHS Trust Mrs G complained about how the Trust’s community nurses managed her husband’s catheter in the days before he died. |
NHS in England | Partly upheld | 1 Jun 2022 |
| P-001393 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs A complains that Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust went ahead with an operation that resulted in … |
NHS in England | Closed | 31 May 2022 |
| P-001446 | A medical practice in the London Borough of Ealin… Mr Y complains that the Practice did not advise his late father's nursing home that he should be hospitalised, did … |
NHS in England | Closed | 31 May 2022 |
| P-001390 | Lewisham and Greenwich NHS Trust Mrs H complained about the care and treatment provided by the Trust to her father between 9 June 2019 and … |
NHS in England | Not upheld | 31 May 2022 |
| P-001398 | Department for Work & Pensions Mrs O complains on behalf of Mr O that the DWP failed to take into consideration his terminal ill diagnosis … |
UK Government | Partly upheld | 31 May 2022 |
| P-001397 | Child Maintenance Service Mr A complained that CMS delayed informing him that his child maintenance payments were due to end in September 2018. … |
UK Government | Upheld | 27 May 2022 |
| P-001389 | A nursing home in the Lincolnshire area Mrs U complains about the care and treatment her stepfather, Mr T, received at his nursing home from February to … |
NHS in England | Closed | 27 May 2022 |
| P-001405 | Department for Work & Pensions Mr N complains the Department for Work and Pensions gave him incorrect benefit advice and did not then fully investigate … |
UK Government | Closed | 26 May 2022 |
| P-001394 | A dental practice in the Chorley area Mr O complains his dental practice failed to refer him for further investigations on his ulcer, which was cancerous. |
NHS in England | Closed | 26 May 2022 |
| P-001426 | NHS England Mr O complains NHS England’s independent review panel upheld Croydon Clinical Commissioning Group’s decision that his late father, Mr B, … |
NHS in England | Closed | 26 May 2022 |
| P-001385 | Lewisham and Greenwich NHS Trust Ms E complains that Lewisham and Greenwich NHS Trust gave her incorrect treatment, documented incorrect information in her records relating … |
NHS in England | Closed | 25 May 2022 |