Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001655 | University Hospitals Coventry and Warwickshire NH… The Trust failed to discuss surgical options for her daughter's tonsil and adenoid issues, leading the family to seek private … |
NHS in England | Closed | 21 Dec 2022 |
| P-001666 | Wye Valley NHS Trust The Trust allegedly failed to conduct an arthroscopy, gave inappropriate advice, and left Ms A without a diagnosis for a … |
NHS in England | Closed | 21 Dec 2022 |
| P-001657 | Office of Gas and Electricity Markets Ofgem refused four applications under the Non-Domestic Renewable Heat Incentive Scheme, not accepting planning permission evidence, which prevented business expansion. |
UK Government | Closed | 21 Dec 2022 |
| P-001654 | West Hertfordshire Hospitals NHS Trust The Trust failed to diagnose Mrs O's abdominal cancer over several months despite multiple hospital admissions, causing prolonged pain and … |
NHS in England | Closed | 21 Dec 2022 |
| P-001665 | A medical practice in the Stoke on Trent area A medical practice gave inaccurate advice about applying for NHS IVF funding on two occasions, leading the complainant and her … |
NHS in England | Closed | 20 Dec 2022 |
| P-001658 | Department for Work and Pensions DWP mismanaged her Access to Work application, giving incorrect advice about equipment and causing a long delay in providing a … |
UK Government | Closed | 20 Dec 2022 |
| P-001653 | University Hospitals Coventry and Warwickshire NH… The Trust failed to inform family or district nurses about L's ankle sores developed in hospital, and discharge notes were … |
NHS in England | Partly upheld | 20 Dec 2022 |
| P-001673 | University Hospitals of Derby and Burton NHS Foun… The Trust allegedly provided inappropriate care for Mr R after a fall, including failures in care planning, scans, mobility management, … |
NHS in England | Closed | 20 Dec 2022 |
| P-001978 | Mid Yorkshire Hospitals NHS Trust Doctors failed to identify stroke signs, provide appropriate treatment, and keep the family informed, denying her husband a chance of … |
NHS in England | Upheld | 19 Dec 2022 |
| P-001669 | A medical practice in the Richmond area The Practice failed to act on X-ray results, manage pain and paracetamol, and treated for frozen shoulder instead of cancer, … |
NHS in England | Closed | 19 Dec 2022 |
| P-001677 | Manchester University NHS Foundation Trust The Trust did not allow enough time to consider treatment or read the consent form, and performed an intravitreal injection … |
NHS in England | Closed | 19 Dec 2022 |
| P-001652 | Medway NHS Foundation Trust The Trust failed to test for COVID-19 before discharge, did not ensure isolation, provided poor leg stump care, discharged an … |
NHS in England | Closed | 19 Dec 2022 |
| P-001667 | A dental practice in the Redbridge area A dentist improperly extracted a child's teeth by twisting them, then pressed on an adult tooth, causing bleeding, permanent damage, … |
NHS in England | Closed | 19 Dec 2022 |
| P-001678 | The Royal Marsden NHS Foundation Trust The Trust misinformed about a cancer diagnosis, denied a 'wait and watch' option, performed a flawed operation, and provided poor … |
NHS in England | Closed | 16 Dec 2022 |
| P-001675 | A medical practice in the Lancashire area The Practice was negligent in failing to diagnose bronchopneumonia, ignoring medical history, and not conducting tests or referring to hospital, … |
NHS in England | Closed | 16 Dec 2022 |
| P-001676 | A medical practice in the Coventry area The Practice failed to examine, misdiagnosed, and gave inappropriate treatment. The Trust failed to diagnose and discharged the patient when … |
NHS in England | Closed | 16 Dec 2022 |
| P-001845 | Walsall Healthcare NHS Trust The Trust failed to protect a vulnerable patient from COVID-19, adequately monitor her, apply compression stockings, provide oral care, or … |
NHS in England | Closed | 16 Dec 2022 |
| P-001656 | University Hospital Southampton NHS Foundation Tr… The Trust failed to perform an MRI and diagnose a herniated disc and foot drop, causing delayed treatment, potential nerve … |
NHS in England | Closed | 15 Dec 2022 |
| P-001649 | Cambridgeshire and Peterborough Integrated Care S… The ICS declined a referral for skin removal surgery, stating the case was not exceptional and psychological issues were insufficient … |
NHS in England | Closed | 15 Dec 2022 |
| P-001661 | HM Revenue and Customs HMRC processed her child benefit claim but failed to update bank details, paying her ex-husband, which led to her wages … |
UK Government | Closed | 14 Dec 2022 |
| P-001660 | Northern Care Alliance NHS Foundation The Trust improperly discharged a very unwell COVID-19 patient, had a COVID-positive relative collect her, provided insufficient basic care, restricted … |
NHS in England | Closed | 14 Dec 2022 |
| P-001680 | Gateshead Health NHS Foundation Trust There was poor communication, medication errors, incorrect NHS numbers on a DNACPR, and unsatisfactory discharge risk assessment during the patient's … |
NHS in England | Closed | 14 Dec 2022 |
| P-001668 | Nottinghamshire Healthcare NHS Foundation Trust A district nurse failed to attend to a mother despite concerns about a discoloured arm and deteriorating condition, potentially affecting … |
NHS in England | Closed | 13 Dec 2022 |
| P-001674 | A medical practice in the Hampshire area The Practice failed to recognise serious symptoms and diagnose giant cell arteritis, leading to vision loss and permanent damage to … |
NHS in England | Closed | 13 Dec 2022 |
| P-001662 | Medway NHS Foundation Trust The Trust failed to properly investigate or diagnose the cause of rectal bleeding and abdominal pain during four admissions, leading … |
NHS in England | Not upheld | 12 Dec 2022 |