Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001772 | Greater Manchester Integrated Care Mrs A complained the ICB misdiagnosed her son's skin condition, later corrected to vitiligo, and discussed his condition in front … |
NHS in England | Closed | 10 Jan 2023 |
| P-001759 | A practice in the Lancashire area Mrs A complained her husband's GP failed to consider his headaches and vomiting, ignoring her concerns, leading to a delayed … |
NHS in England | Closed | 10 Jan 2023 |
| P-001722 | Leeds Teaching Hospitals NHS Trust Miss I complained Trust staff used excessive force and neglected her late partner, Mr E, between August and September 2021, … |
NHS in England | Closed | 10 Jan 2023 |
| P-001744 | NHS England Ms L complained NHS England's Independent Review Panel upheld a decision that her mother was ineligible for CHC funding, incorrectly … |
NHS in England | Closed | 9 Jan 2023 |
| P-001769 | Royal Berkshire NHS Foundation Trust Dr R complained the Trust failed to confirm NHS funding for his wife's fertility treatment, retrospectively billing her and then … |
NHS in England | Closed | 9 Jan 2023 |
| P-001768 | Child Maintenance Service Mr N complained the Child Maintenance Service (CMS) failed to explain his debt calculation, and the Independent Case Examiner (ICE) … |
UK Government | Closed | 9 Jan 2023 |
| P-001737 | Whittington Health NHS Trust Mr Y complained about a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) order, a safeguarding referral, and inappropriate mortuary care for … |
NHS in England | Closed | 6 Jan 2023 |
| P-001734 | Environment Agency Mr R and Mrs B complained about the Environment Agency's waterway fee policy during the pandemic, as they paid fees … |
UK Government | Closed | 6 Jan 2023 |
| P-001729 | A practice in the Hertfordshire area Mr H complained the Practice misdiagnosed his father with gallstones, which was actually stage four cancer, failed to refer him, … |
NHS in England | Closed | 6 Jan 2023 |
| P-001761 | A practice in the Cornwall area Miss A and Mrs A complained about Mr A's care and treatment by a Trust, Practice, and Home, and information … |
NHS in England | Closed | 5 Jan 2023 |
| P-001719 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained staff refused to treat an abscess, misdiagnosed it multiple times, and failed to treat gangrene, ultimately leading … |
NHS in England | Closed | 5 Jan 2023 |
| P-001704 | A practice in the Cheshire West and Chester area Mr L complained GPs failed to monitor his father's blood pressure, wrongly changed medication, and provided poor complaint responses. He … |
NHS in England | Partly upheld | 5 Jan 2023 |
| P-001754 | A practice in the Plymouth area Mr A complained about the Trust's investigation into a consultant's conduct and the Practice's alleged deletion of emails during his … |
NHS in England | Closed | 4 Jan 2023 |
| P-001762 | North Cumbria Integrated Care NHS Foundation Trust Miss L complained the Trust missed opportunities to diagnose her father's coronary artery atherosclerosis and discharged him without a care … |
NHS in England | Closed | 4 Jan 2023 |
| P-001703 | Information Commissioner Mr O complained the Information Commissioner's Office (ICO) failed to respond to his concerns and subsequent complaints within its own … |
UK Government | Closed | 4 Jan 2023 |
| P-001702 | HM Revenue and Customs Mr O complained HMRC incorrectly used his VAT repayments to settle taxes he alleged were already paid from an earlier … |
UK Government | Closed | 3 Jan 2023 |
| P-001841 | North Bristol NHS Trust Mr E complained doctors decided against PEG feeding and administered strong painkillers without family consultation, which he believes caused his … |
NHS in England | Closed | 3 Jan 2023 |
| P-001681 | NHS England Midlands and East Mrs N complained NHS England decided not to hold an Independent Review Panel (IRP) regarding her mother's eligibility for continuing … |
NHS in England | Closed | 30 Dec 2022 |
| P-001837 | HCRG Care Group Miss Z complained her son was denied a face-to-face GP appointment and referral, and a consultant inappropriately cancelled his autism … |
NHS in England | Closed | 29 Dec 2022 |
| P-001696 | NHS England Ms O complained about NHS England's Independent Review Panel decision denying her mother-in-law eligibility for continuing healthcare funding for a … |
NHS in England | Closed | 29 Dec 2022 |
| P-001671 | Department for Business, Energy and Industrial St… Mrs O complained BEIS unfairly refused to extend her Green Homes Grant voucher, preventing a heat pump installation and causing … |
UK Government | Closed | 23 Dec 2022 |
| P-001663 | Manchester University NHS Foundation Trust The Trust's rheumatology department failed to offer support or monitoring for medication, a nurse did not help with side effects, … |
NHS in England | Closed | 22 Dec 2022 |
| P-001650 | A dental practice in the Newcastle area A dental practice allegedly fitted a temporary bridge with a gap, delayed replacing it, and then fitted a poorly matched … |
NHS in England | Closed | 22 Dec 2022 |
| P-001679 | HM Courts and Tribunals Service HM Courts and Tribunals Service (HMCTS) allegedly failed to process a Directions Questionnaire correctly, resulting in a default CCJ. An … |
UK Government | Closed | 22 Dec 2022 |
| P-001836 | Information Commissioner's Office The Information Commissioner's Office (ICO) allegedly applied the wrong burden of proof ('beyond reasonable doubt') when considering his complaint, rendering … |
UK Government | Closed | 21 Dec 2022 |