Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001413 | A medical practice in the Lincolnshire area Mr A raises various complaints about the care and treatment he received from a medical practice in the Lincolnshire area … |
NHS in England | Closed | 30 Jun 2022 |
| P-001483 | The Royal Marsden NHS Foundation Trust Mr R complains that a physiotherapist from the Royal Marsden NHS Foundation Trust did not appropriately investigate his feet and … |
NHS in England | Closed | 30 Jun 2022 |
| P-001429 | Nottingham University Hospitals NHS Trust Mr H complained about the care and treatment he received from the Trust on 13 September 2018 after he was … |
NHS in England | Closed | 29 Jun 2022 |
| P-001410 | A medical practice in the Torbay area Ms U complains the Practice incorrectly recorded her liver function test results and she was not advised that her test … |
NHS in England | Closed | 29 Jun 2022 |
| P-001407 | Kent and Medway Integrated Care Board Mr T complains about the standard of care provided to his late father (Mr E) by the Kent and Medway … |
NHS in England | Closed | 29 Jun 2022 |
| P-001411 | A medical practice in the Hampshire area Mrs E and Mrs S have raised concerns about the care and treatment their late mother, Mrs N, received from … |
NHS in England | Upheld | 29 Jun 2022 |
| P-001431 | A medical practice in the Nottinghamshire area Mr O complains that infection control procedures were not properly followed when sutures covering his shoulder surgery site were removed … |
NHS in England | Closed | 28 Jun 2022 |
| P-001447 | A care home in the Warrington area Mrs X complains staff at a care home in the Warrington area lost her father's dentures. |
NHS in England | Closed | 28 Jun 2022 |
| P-001433 | Manchester University NHS Foundation Trust Ms N complained about care her mother, Mrs A, received from Manchester University NHS Foundation Trust between 2 and 18 … |
NHS in England | Closed | 28 Jun 2022 |
| P-001409 | HM Revenue & Customs Mrs A complained about the actions of HM Revenue & Customs (HMRC) and its handling of her tax credits. Specifically, … |
UK Government | Closed | 27 Jun 2022 |
| P-001443 | East Lancashire Hospitals NHS Trust Mrs U says the doctor at A&E failed to examine her hand for a damaged tendon, did not provide aftercare … |
NHS in England | Closed | 27 Jun 2022 |
| P-001408 | Imperial College Healthcare NHS Trust Miss H complains about the care and treatment received from Imperial College Healthcare NHS Trust when she attended the Emergency … |
NHS in England | Closed | 27 Jun 2022 |
| P-001441 | Driver & Vehicle Licensing Agency Mr A complained that the Driver & Vehicle Licensing Agency (DVLA) issued a Late Licensing Penalty for failing to tax … |
UK Government | Closed | 27 Jun 2022 |
| P-001416 | One Devon Integrated Care Board Mr O complains about the NHS continuing healthcare eligibility decisions that One Devon Integrated Care Board made about his late … |
NHS in England | Closed | 24 Jun 2022 |
| P-001430 | A medical practice in the Cambridgeshire area Mrs A complains that a medical practice in the Cambridgeshire area did not arrange for a doctor to see her … |
NHS in England | Not upheld | 24 Jun 2022 |
| P-001435 | York and Scarborough Teaching Hospitals NHS Found… Mr T raises various complaints about the care and treatment his mother, Mrs T, received at the Trust. Specifically, Mr … |
NHS in England | Upheld | 24 Jun 2022 |
| P-001445 | Hounslow and Richmond Community Healthcare NHS Tr… Miss E complains that the Trust did not do enough to prevent her father’s pressure sore developing or provide appropriate … |
NHS in England | Closed | 23 Jun 2022 |
| P-001437 | Hampshire Hospitals NHS Foundation Trust Mr A complains about the care and treatment he received from Hampshire Hospitals NHS Foundation Trust. Between October 2019 and … |
NHS in England | Partly upheld | 23 Jun 2022 |
| P-001420 | North West London Integrated Care Board Mrs N complains that NHS England’s independent review panel upheld North West London Integrated Care Board's decision that her husband … |
NHS in England | Closed | 23 Jun 2022 |
| P-001439 | NHS Surrey Heartlands Ms R complained about NHS Surrey Heartland's Integrated Care Board's handling of the complaints she raised in February 2020. |
NHS in England | Closed | 22 Jun 2022 |
| P-001558 | NHS England Mrs V complains on behalf of her mother, Mrs E, about NHS England’s decision not to hold an Independent Review … |
NHS in England | Closed | 21 Jun 2022 |
| P-001438 | University Hospitals Coventry and Warwickshire NH… Mr A raises various complaints about the care and treatment provided to his late partner, Mrs O, at the University … |
NHS in England | Upheld | 20 Jun 2022 |
| P-001482 | Oxleas NHS Foundation Trust Miss T complains that Oxleas NHS Foundation Trust did not diagnose her with adult attention deficit hyperactivity disorder (ADHD) until … |
NHS in England | Closed | 20 Jun 2022 |
| P-001444 | London North West University Healthcare NHS Trust Mr O complains about communication from the Trust, and the care and treatment his late father received prior to his … |
NHS in England | Closed | 20 Jun 2022 |
| P-001422 | Moorfields Eye Hospital NHS Foundation Trust Mr R complained the Trust performed an eye operation in April 2018 using silicone gel against his wishes. |
NHS in England | Closed | 17 Jun 2022 |