University Hospitals Sussex NHS Foundation Trust
AI-generated summary Mr P complained about excessive waiting times for pilonidal sinus surgery due to a cancelled appointment, causing intolerable pain and leading him to seek private treatment.
Source · Ombudsman casework
PHSO Casework Decisions
4,426 published decisions
3,735 Health (NHS)
691 Parliamentary
17% upheld or partly upheld
Range: Apr 2021–Aug 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
HM Courts and Tribunals Service
AI-generated summary Mrs A complained HMCTS mishandled her possession claim paperwork, caused delays, failed to communicate effectively, and inadequately handled her subsequent complaint, leading to financial loss.
Office of the Public Guardian
AI-generated summary Mr J complained OPG failed to supply policies, wrongly charged supervision fees, incorrectly reviewed his annual report, and issued inflexible deadlines, causing significant distress.
Humber Teaching Hospitals NHS Foundation Trust
AI-generated summary Mr T complained the Trust refused to further investigate his stomach issues, leading to a wrong diagnosis of irritable bowel syndrome and worsening symptoms.
Walsall Healthcare NHS Trust
AI-generated summary Mr A complained about his wife's care, including premature discharge, refusal of dialysis, inappropriate end-of-life care, and significant delays in the Trust's complaint handling.
A practice in the Blackpool area
AI-generated summary Mr Y complained the Practice failed to contact him about test results, reduced his medication without notice, inappropriately documented 'suicide,' and misused an online system.
A practice in the Norwich area
AI-generated summary Dr A complained a GP Practice failed to refer his brother for oesophageal cancer tests in January 2023 and 2024, potentially causing a late diagnosis and early death.
An independent provider in the Halton area
AI-generated summary Ms J complained a Rehabilitation Assistant conducted an outdoor session without a risk assessment or support, leading to her breaking her leg and severely limiting her mobility.
Guy's and St Thomas' NHS Foundation Trust
AI-generated summary Mr A complained the Trust failed to monitor him appropriately, causing a fall, delayed a blood transfusion, and did not inform his wife about the incident, leading to health complications.
Blackpool Teaching Hospitals NHS Foundation Trust
AI-generated summary Mrs R complained the first Trust misdiagnosed her father's heart attack, leading to a second attack and premature death, and the second Trust provided poor dietary care.
A practice in the East Hertfordshire area
AI-generated summary Mrs O complained doctors doubled her husband's steroid dose without communicating risks, which she believed contributed to his premature death.
East Midlands Ambulance Service NHS Trust
AI-generated summary Mr E complained about a two-hour ambulance delay for his mother, and hospital delays in emergency treatment and correct medication administration, believing these contributed to her death.
Chelsea and Westminster Hospital NHS Foundation Trust
AI-generated summary Mrs X complained the Trust failed to timely diagnose and treat her father's sepsis, which she believes caused his death and significant emotional distress to her family.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
AI-generated summary Mr L complained the Trust caused a four-year delay for his autism assessment and failed to provide updates or alternative diagnosis information, impacting his social development.
HM Courts and Tribunals Service
AI-generated summary Mr A complained HMCTS lost his court file, failed to send a hearing notice, and ignored his communications, causing frustration, financial strain, and distress.
Queen Victoria Hospital NHS Foundation Trust
AI-generated summary Mr Y complained about an incorrect eye surgery in July 2022 leading to further operations, and unconsented eyelash shaving in October 2022, causing pain, vision loss, and infections.
A practice in the Tameside area
AI-generated summary Mrs V complained the Practice and Trust delayed her essential medication access and the Trust failed to support her mental health or handle her complaint, causing severe panic attacks.
The Adjudicator’s Office
AI-generated summary Mr J complained the Adjudicator’s Office did not fully consider his HMRC complaint's history or provide adequate compensation for distress, expenses, and shared personal information.
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
AI-generated summary Mrs P complained the Trust inadequately managed her father's nutrition, failed to plan for his future care with an MDT, and delayed his emergency health care plan.
County Durham and Darlington NHS Foundation Trust
AI-generated summary Mr G complained the Trust failed to assess his falls risk, leading to a fall; did not investigate his subsequent blurred vision; and poorly handled his complaint investigation.
An independent provider in the North East Lincolnshire area
AI-generated summary Mr Y complained his GP practice failed to report safeguarding concerns about his children and denied him access to discuss their care, causing distress.
Manchester University NHS Foundation Trust
AI-generated summary Miss T complained the Trust failed to conduct a pre-discharge risk assessment, provided incorrect anticoagulant medication dosage, and delayed compression stockings, leading to blood clots and pain.
An independent provider in the East Staffordshire area
AI-generated summary Mrs K complained the Nursing Home prescribed incorrect Parkinson's medication, provided unsuitable food, left her father unsupervised despite fall risk, and lacked qualified catheter staff.
A practice in the Hammersmith and Fulham area
AI-generated summary Mr U complained a practice delayed referring him for bowel symptoms and misdiagnosed a hernia, which postponed his colon cancer diagnosis and treatment, potentially worsening his prognosis.
An independent provider in the Cornwall area
AI-generated summary Miss N complained an autism assessment was flawed, with errors in recording, insufficient time, failure to explore key issues, and delayed complaint response, causing her distress and inability to be reassessed.