Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005001 | HM Revenue and Customs Mr Wilson complains that HMRC failed to provide sufficient financial remedy to address the impacts on him of its delays … |
UK Government | Closed | 6 Mar 2026 |
| P-004999 | Chesterfield Royal Hospital NHS Foundation Trust Mrs E is unhappy with the care and treatment received from Chesterfield Royal Hospital NHS Foundation Trust when she received … |
NHS in England | Closed | 6 Mar 2026 |
| P-005000 | A practice in the Bromley area Mrs A complains about the HRT treatment she received from her GP practice. She also complains about the Practice's complaint … |
NHS in England | Closed | 6 Mar 2026 |
| P-004998 | An independent provider in the City of Bristol ar… Mrs E complains about the care and treatment a private ambulance company (contracted by South Western Ambulance Service NHS Foundation … |
NHS in England | Partly upheld | 6 Mar 2026 |
| P-004988 | Leicester, Leicestershire and Rutland Integrated … Mr P complains Leicestershire and Rutland Integrated Care Board did not manage its consultation process properly and allowed the local … |
NHS in England | Closed | 5 Mar 2026 |
| P-004991 | Croydon Health Services NHS Trust Mr P complains about how the Trust managed his wife's condition between September and October 2022 when she developed a … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004987 | Cambridge University Hospitals NHS Foundation Tru… Mr D complained the Practice and two NHS trusts have failed to diagnose him with botulism and provide treatment for … |
NHS in England | Closed | 5 Mar 2026 |
| P-004990 | Royal Surrey NHS Foundation Trust Ms M complains about two trusts delaying diagnosing, investigating and treating her partner's cancer. |
NHS in England | Closed | 5 Mar 2026 |
| P-004986 | Ashford and St Peter's Hospitals NHS Foundation T… Ms A complains the Trust conducted and charged her for an appendectomy that could have been delayed to allow her … |
NHS in England | Closed | 5 Mar 2026 |
| P-004985 | Department for Work and Pensions Miss M complains that DWP failed to provide relevant information and assistance when she told it her health problems meant … |
UK Government | Closed | 5 Mar 2026 |
| P-004989 | A dental practice in the City of Portsmouth area Mr O complains between 2 and 30 November 2024 Demira Dental Practice (the Practice) did not accurately assess his tooth … |
NHS in England | Closed | 5 Mar 2026 |
| P-004992 | Northern Care Alliance NHS Foundation Trust Ms L complains about how the Trust managed her father, Mr Y’s, urology, foot and wound care between July 2023 … |
NHS in England | Partly upheld | 5 Mar 2026 |
| P-004993 | A practice in the North Tyneside area Mr R complains that the Trust failed to diagnose Mrs F’s lung cancer in a timely manner. He also says … |
NHS in England | Not upheld | 5 Mar 2026 |
| P-004982 | Bradford Teaching Hospitals NHS Foundation Trust Mr X complains about the care and treatment that his mother received from Bradford Teaching Hospitals NHS Foundation Trust, following … |
NHS in England | Partly upheld | 4 Mar 2026 |
| P-004980 | Student Loans Company (SLC) Miss Y complains about the length of time it took student loans company (SLC) to process her disabled student allowance … |
UK Government | Closed | 4 Mar 2026 |
| P-004974 | Guy's and St Thomas' NHS Foundation Trust Mr A complains about the care his son, C, received from the Trust in 2023. He says the Trust failed … |
NHS in England | Closed | 4 Mar 2026 |
| P-004976 | Frimley Health NHS Foundation Trust Mrs G complains the Trust did not provide her with treatment for COVID-19 and a chest infection during her admission … |
NHS in England | Closed | 4 Mar 2026 |
| P-004977 | Nimbuscare Limited Miss L complains she was misdiagnosed with muscle pain attributed to childbirth when she had a pulmonary embolism. |
NHS in England | Closed | 4 Mar 2026 |
| P-004975 | UK Health Security Agency Mr C complains about the approach to rolling out the shingles vaccination programme. He was unhappy as those who turned … |
UK Government | Closed | 4 Mar 2026 |
| P-004981 | North Bristol NHS Trust Mrs H complains about the care and treatment the Trust gave her father, Mr D between April and May 2025. |
NHS in England | Closed | 4 Mar 2026 |
| P-004979 | Department for Work and Pensions Ms G complains that the DWP’s Universal Credit (UC) policy unfairly required her as a self-employed taxi driver to use … |
UK Government | Closed | 4 Mar 2026 |
| P-004978 | Chelsea and Westminster Hospital NHS Foundation T… Dr T complains about the treatment she received from the Trust for her burn scar from August 2022 – May … |
NHS in England | Closed | 4 Mar 2026 |
| P-004973 | Home Office Mr I says his application for compensation through the Windrush Compensation Scheme was rejected. He says that during the application … |
UK Government | Closed | 4 Mar 2026 |
| P-004972 | Royal Free London NHS Foundation Trust Mr A complains that between December 2021 - August 2022, the Trust delayed in actioning a referral for an ultrasound … |
NHS in England | Closed | 3 Mar 2026 |
| P-005210 | Sandwell and West Birmingham Hospitals NHS Trust Mrs X complains that when she gave birth to her son in early 2021, the Trust abused her vulnerability and … |
NHS in England | Closed | 3 Mar 2026 |