Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005244 | South East Coast Ambulance Service NHS Foundation… Mrs N complained a GP practice, Community Trust, and Ambulance Trust failed to provide appropriate care for her husband, causing … |
NHS in England | Not upheld | 19 Apr 2026 |
| P-005241 | An independent provider in the Hillingdon area Ms Y complains Harrow Health CIC mismanaged her ADHD assessment, recording incorrect information and resulting in an incorrect outcome. |
NHS in England | Closed | 19 Apr 2026 |
| P-005240 | North West Anglia NHS Foundation Trust The Trust missed a CT scan opportunity, treated his wife for heart failure she didn't have, didn't fully investigate symptoms, … |
NHS in England | Closed | 19 Apr 2026 |
| P-005248 | Department for Work and Pensions DWP provided contradictory pension forecasts, inaccurately recorded entitlements, and gave incorrect advice on voluntary contributions, causing distress and financial difficulties. |
UK Government | Closed | 19 Apr 2026 |
| P-005247 | University Hospitals Plymouth NHS Trust Ms U complains the Trust failed to follow up kidney stone scans, provide appropriate ADHD/Autism support, and give sufficient hydration. |
NHS in England | Upheld | 19 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains DWP failed to contact her about an overpayment, inappropriately issued Direct Earnings Attachments, and continued recovery. ICE … |
UK Government | Closed | 19 Apr 2026 |
| P-005234 | East Cheshire NHS Trust Mr C complained about insufficient speech and language therapy and assessment delays for his son, Master C, which negatively impacted … |
NHS in England | Closed | 16 Apr 2026 |
| P-005236 | Warrington and Halton Hospitals NHS Foundation Tr… Miss X complained the Trust failed to address her high thyroid levels after a stillbirth, potentially causing two subsequent losses. … |
NHS in England | Closed | 16 Apr 2026 |
| P-005237 | Sandwell and West Birmingham Hospitals NHS Trust Miss A complained the Trust failed to treat her fiancé Mr B with IV fluids/antibiotics, recognise clotting/sepsis symptoms, or perform … |
NHS in England | Closed | 16 Apr 2026 |
| P-005235 | Barts Health NHS Trust Ms O complained the Trust failed to provide emotional support and privacy during a foeticide procedure. She also alleged failings … |
NHS in England | Upheld | 16 Apr 2026 |
| P-005228 | Hull University Teaching Hospitals NHS Trust Mrs K complained about delays in her father Mr L being seen and treated for sepsis in the ED, which … |
NHS in England | Partly upheld | 15 Apr 2026 |
| P-005233 | The Dudley Group NHS Foundation Trust Mr B complained the Trust failed to tell him his father was end-of-life and refused his overnight stay, leading to … |
NHS in England | Closed | 15 Apr 2026 |
| P-005231 | A practice in the Blackpool area Miss P complained the Centre wrongly refused an ECG for her ADHD treatment and offered no alternatives. She also found … |
NHS in England | Closed | 15 Apr 2026 |
| P-005232 | A practice in the East Suffolk area Mrs L complained the Practice failed to triage, treat, and diagnose her daughter's ear infection, recorded symptoms incorrectly, and handled … |
NHS in England | Closed | 15 Apr 2026 |
| P-005229 | A practice in the Rotherham area Mr O complained the Practice failed to inform him of an abnormal ECG in 2015 and delayed investigations, leading to … |
NHS in England | Closed | 15 Apr 2026 |
| P-005227 | Torbay and South Devon NHS Foundation Trust Miss R complained the Trust failed to provide her father Mr R with adequate hydration and mouth care, improperly managed … |
NHS in England | Upheld | 15 Apr 2026 |
| P-005230 | A dental practice in the Manchester area Mr A complained a loose crown was recemented incorrectly, using the wrong procedure, which left exposed dental cement and sharp … |
NHS in England | Closed | 15 Apr 2026 |
| P-005225 | A practice in the Eastbourne area Mrs C complained a Practice and Trust failed to adequately assess her mother's worsening symptoms, delaying a lymphoma diagnosis and … |
NHS in England | Partly upheld | 14 Apr 2026 |
| P-005221 | Office of the Public Guardian Mr G complained the OPG delayed responding to his complaints and provided insufficient compensation for poor service, causing him significant … |
UK Government | Closed | 14 Apr 2026 |
| P-005222 | Epsom and St Helier University Hospitals NHS Trust Miss X complained the Trust provided poor care to her grandmother, including insulin mismanagement, inadequate monitoring, hygiene, fall prevention, medication … |
NHS in England | Closed | 14 Apr 2026 |
| P-005223 | Mid Yorkshire Teaching NHS Trust Mr S complained about the Trust's lack of care for his father, Mr H, resulting in an avoidable fall with … |
NHS in England | Partly upheld | 14 Apr 2026 |
| P-005220 | South London and Maudsley NHS Foundation Trust Mr B complained about experiencing sexual, intimidation, and physical abuse during his section on the Trust's mental health units. |
NHS in England | Closed | 14 Apr 2026 |
| P-005224 | Department for Education Mrs B complained the DfE failed to take appropriate action regarding safeguarding concerns at her children's school, causing distress and … |
UK Government | Closed | 14 Apr 2026 |
| P-005219 | A practice in the Barnet area Miss M complained the Trust mismanaged her spinal referral and discharged her without treatment, leading to a delayed diagnosis of … |
NHS in England | Upheld | 13 Apr 2026 |
| P-005216 | Royal Cornwall Hospitals NHS Trust Ms A complained the Trust's inappropriate monitoring of her brother's ICD led to his preventable death. |
NHS in England | Closed | 13 Apr 2026 |