Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001698 | The Royal Wolverhampton NHS Trust Mrs O complained a locum consultant mismanaged her mother's treatment and The Royal Wolverhampton NHS Trust failed to implement Root … |
NHS in England | Partly upheld | 24 Jan 2023 |
| P-001711 | NHS England Care Costs Ltd complained NHS England wrongly refused an Independent Review Panel for Mrs E's Continuing Healthcare funding, preventing a … |
NHS in England | Closed | 24 Jan 2023 |
| P-001747 | A practice in the Essex area Miss A complained a practice nurse wrongly prescribed an eye ointment for a breast abscess, causing the wound to reopen … |
NHS in England | Partly upheld | 20 Jan 2023 |
| P-001731 | Imperial College Healthcare NHS Trust Mrs A complained the Trust prescribed her incorrect medication (amlodipine, amiodarone) after gall bladder surgery, causing her to be extremely … |
NHS in England | Closed | 20 Jan 2023 |
| P-001766 | Leeds Teaching Hospitals NHS Trust Ms P complained the Trust missed opportunities during antenatal ultrasound scans to identify her son's heart condition, which she believes … |
NHS in England | Closed | 20 Jan 2023 |
| P-001765 | Mid Yorkshire Hospitals NHS Trust Ms G complained the Trust missed a meningioma on a 2017 MRI scan and failed to arrange follow-up, leading to … |
NHS in England | Closed | 20 Jan 2023 |
| P-001748 | Guy's and St Thomas' NHS Foundation Trust Mr I complained that the Trust failed to correctly diagnose and treat a skin condition for 15 years (2006-2020), causing … |
NHS in England | Closed | 19 Jan 2023 |
| P-001763 | University Hospital Southampton NHS Foundation Tr… Mrs H complained her late husband, Mr H, was inappropriately discharged with a high troponin level, without completed paperwork or … |
NHS in England | Closed | 19 Jan 2023 |
| P-001730 | North West Ambulance Service NHS Trust Mr I complained a paramedic misdiagnosed his fall injuries as pulled muscles, delaying appropriate treatment and leaving him with lasting … |
NHS in England | Closed | 19 Jan 2023 |
| P-001756 | Oxford University Hospitals NHS Foundation Trust Mr H complained the Trust delayed his operations for an accident and performed them without an up-to-date scan, resulting in … |
NHS in England | Closed | 17 Jan 2023 |
| P-001724 | Lancashire Teaching Hospitals NHS Foundation Trust Miss X complained a nurse aggressively lifted her father's head and 'shoved' a pillow, despite his neck fracture, causing pain, … |
NHS in England | Closed | 17 Jan 2023 |
| P-001752 | A dental practice in the Shropshire area Mrs O complained a dental practice failed to correctly complete a root canal, leading to infection, further surgery, tooth fracture, … |
NHS in England | Closed | 16 Jan 2023 |
| P-001838 | Suffolk and North East Essex Integrated Care Board Mr O complained the ICB improperly handled Mrs O's CHC funding eligibility, refusing a full assessment and not involving him, … |
NHS in England | Closed | 16 Jan 2023 |
| P-001736 | Integrated Care Northamptonshire Mrs B complained the ICB refused to fund a Joelette bike for her daughter in October 2020, restricting her activities … |
NHS in England | Closed | 16 Jan 2023 |
| P-001738 | A practice in the Gateshead area Miss T complained a practice failed to refer her for breast lump investigations due to her age and delayed a … |
NHS in England | Closed | 16 Jan 2023 |
| P-001740 | NHS England Mrs H alleged NHS England's Independent Review Panel incorrectly upheld a decision that her mother was ineligible for CHC funding … |
NHS in England | Closed | 13 Jan 2023 |
| P-001716 | Birmingham and Solihull Integrated Care Board Mrs W sought a retrospective Continuing Healthcare (CHC) review for her late mother-in-law's needs from January to July 2018, alleging … |
NHS in England | Closed | 13 Jan 2023 |
| P-001743 | HM Revenue and Customs Mr M complained HMRC wrongly determined an overpayment in 2009-2010 despite his entitlement, and then belatedly sought recovery in 2021, … |
UK Government | Closed | 13 Jan 2023 |
| P-001709 | A dental practice in the Leicester area Mrs L complained a dental practice incorrectly fitted a temporary filling in April 2021, causing severe pain, swelling, and eventually … |
NHS in England | Not upheld | 12 Jan 2023 |
| P-001842 | The Priory Hospital Miss O complained a consultant psychiatrist at the Hospital falsely recorded her weight as 45kg instead of 38.2kg in 2008, … |
NHS in England | Closed | 12 Jan 2023 |
| P-001742 | University Hospitals of North Midlands NHS Trust Mr A complained his mother's GP failed to timely diagnose lymphoma and the hospital neglected her, wrongly discharging her with … |
NHS in England | Closed | 11 Jan 2023 |
| P-001733 | Wirral University Teaching Hospital NHS Foundatio… Mrs A complained her husband was wrongly discharged from hospital on 21 January 2021 despite breathing difficulties, leading to his … |
NHS in England | Closed | 11 Jan 2023 |
| P-001840 | Cornwall Partnership NHS Foundation Trust Mrs H complained about delays in her son's autism assessment and Child and Adolescent Mental Health Services' (CAMHS) refusal to … |
NHS in England | Closed | 11 Jan 2023 |
| P-001755 | HM Revenue and Customs Mr D complained HMRC wrongly decided to recover tax underpayments for 2018-2021, arguing HMRC failed to use employer information that … |
UK Government | Closed | 11 Jan 2023 |
| P-001751 | Royal United Hospitals Bath NHS Foundation Trust Mr D complained he was not fully informed of all risks, including major surgery, associated with a polypectomy during a … |
NHS in England | Partly upheld | 10 Jan 2023 |