Source · Ombudsman casework
PHSO Casework Decisions
3,828 published decisions
3,253 Health (NHS)
575 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,828 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001469 | Gateshead Health NHS Foundation Trust Miss A complains Gateshead Health NHS Foundation Trust failed to conduct sufficient investigations into pain in her thyroid when she … |
NHS in England | Closed | 25 Jul 2022 |
| P-001454 | Barnsley Hospital NHS Foundation Trust Mrs E complains that hospital staff did not properly account for her husband’s dementia when caring for him during his … |
NHS in England | Not upheld | 25 Jul 2022 |
| P-001471 | Torbay and South Devon NHS Foundation Trust Mr V complains about the Trust's handling of his complaint. |
NHS in England | Closed | 21 Jul 2022 |
| P-001463 | UK Visas and Immigration Mr K complains about UK Visa and Immigration's (UKVI) decision not to grant him right to abode through the Windrush … |
UK Government | Closed | 21 Jul 2022 |
| P-001464 | Ashford and St Peter's Hospitals NHS Foundation T… Miss U complains about the poor communication and misinformation she received from the Trust while her father, Mr U, was … |
NHS in England | Closed | 21 Jul 2022 |
| P-001468 | The Dudley Group NHS Foundation Trust Miss K complains about the care and treatment provided to her mother by the Trust during two admissions in May … |
NHS in England | Not upheld | 21 Jul 2022 |
| P-001519 | NHS England Mr O complains about NHS England’s decision to uphold the continuing healthcare eligibility decision for his father following its independent … |
NHS in England | Closed | 21 Jul 2022 |
| P-001450 | NHS Cheshire and Merseyside Mrs L complains about the Integrated Care Board's decision about her mother's eligibility for Continuing Healthcare (CHC) funding. |
NHS in England | Closed | 20 Jul 2022 |
| P-001461 | County Durham and Darlington NHS Foundation Trust Mrs A complains that the Trust provided conflicting information regarding her mother, Mrs O's, death. She complains when information about … |
NHS in England | Closed | 18 Jul 2022 |
| P-001470 | HM Passport Office Mr O complains the HM Passport Office did not pass on information to the relevant department when he reported his … |
UK Government | Closed | 18 Jul 2022 |
| P-001456 | East Suffolk and North Essex NHS Foundation Trust Mrs H complained about aspects of care and treatment her father, Mr T, received from the Trust in 2020. Specifically, … |
NHS in England | Partly upheld | 15 Jul 2022 |
| P-001477 | Arden and Greater East Midlands Commissioning Sup… Ms O's representatives complained that the CSU sent the outcome of a retrospective review to Ms O and not to … |
NHS in England | Closed | 14 Jul 2022 |
| P-001481 | The Adjudicator's Office Ms K complained HMRC’s maladministration resulted in her not being eligible for the Self-Employment Income Support Scheme (SEISS) |
UK Government | Closed | 13 Jul 2022 |
| P-001478 | A medical practice in the Essex area Mr R complains about the delay in the medical Practice referring his brother for investigations for bowel cancer between January … |
NHS in England | Closed | 13 Jul 2022 |
| P-001457 | A medical centre in the London Borough of Ealing Mr I complains about the care and treatment he received before and after his cancer diagnosis from two Trusts and … |
NHS in England | Closed | 13 Jul 2022 |
| P-001460 | Oxleas NHS Foundation Trust Mr Y complains that Oxleas NHS Foundation Trust did not: give him the correct medication, allow him to see appropriate … |
NHS in England | Closed | 13 Jul 2022 |
| P-001465 | A medical centre in the Bedford area Mrs W complains on behalf of her husband, Mr W, about the care and treatment he received from the Practice … |
NHS in England | Closed | 12 Jul 2022 |
| P-001448 | Barts Health NHS Trust Mrs C complains Barts Health NHS Trust (the Trust) failed to reschedule her shoulder operation after it was cancelled in … |
NHS in England | Closed | 12 Jul 2022 |
| P-001472 | A medical centre in the Hampshire area Miss J complained that lack of action by the Practice and the Trust resulted in a significant delay in diagnosing … |
NHS in England | Partly upheld | 8 Jul 2022 |
| P-001474 | Office of Gas and Electricity Markets Mr A complains that OFGEM did not apply its guidance on the closure of the Feed-In Tariff (FIT) scheme in … |
UK Government | Closed | 7 Jul 2022 |
| P-001473 | HM Revenue & Customs Mr A complains the debt recovery action taken by HMRC in relation to the alleged underpayment was both unnecessary and … |
UK Government | Not upheld | 7 Jul 2022 |
| P-001556 | Wrightington, Wigan and Leigh NHS Foundation Trust Mr A complains that the Trust did not provide proper treatment on the Mental Health Ward and discharged him in … |
NHS in England | Closed | 6 Jul 2022 |
| P-001518 | Medway NHS Foundation Trust Mr A and Miss A complain the Trust placed Mrs A on an unsuitable ward with dementia patients before she … |
NHS in England | Closed | 5 Jul 2022 |
| P-001479 | A medical practice in the London Borough of Lambe… Miss I complains about the care and treatment she has received from her Practice regarding antidepressant and pain relief prescriptions. |
NHS in England | Partly upheld | 5 Jul 2022 |
| P-001462 | Great Western Hospitals NHS Foundation Trust Mrs E complains about the care and treatment her son received from Great Western Hospitals NHS foundation Trust when admitted … |
NHS in England | Closed | 1 Jul 2022 |