Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001492 | HM Revenue and Customs Mrs P complains HMRC refused her application for the Self-employed Income Support Scheme (SEISS) because she filed her tax return … |
UK Government | Closed | 31 Aug 2022 |
| P-001490 | The Royal Wolverhampton NHS Trust Mr N complains about the care provided to him by the Trust for the treatment of his glaucoma. |
NHS in England | Closed | 31 Aug 2022 |
| P-001502 | The Royal Wolverhampton NHS Trust Mr A complains about the care the Trust provided to his wife during an operation on her heart, following which … |
NHS in England | Closed | 31 Aug 2022 |
| P-001515 | Salisbury NHS Foundation Trust Miss D complains aspects of the care and treatment her father received from the Trust between 2015 and 2018. She … |
NHS in England | Closed | 30 Aug 2022 |
| P-001484 | University Hospitals Birmingham NHS Foundation Tr… Mrs D is unhappy with the Trust’s response to her complaint, when she raised concerns that her late husband’s internal … |
NHS in England | Closed | 30 Aug 2022 |
| P-001585 | A dental practice in the Stockton-on-Tees area Ms O complains that a receptionist at the Practice asked her about her COVID-19 vaccination status on a reminder call … |
NHS in England | Closed | 30 Aug 2022 |
| P-001514 | Planning Inspectorate Mr U complains that the Planning Inspectorate decided not to implement traffic calming measures on an unadopted road close to … |
UK Government | Closed | 26 Aug 2022 |
| P-001487 | A medical practice in the Cumbria area Ms E complains that the Practice did not refer her for further investigation when she first complained of hearing loss. … |
NHS in England | Closed | 26 Aug 2022 |
| P-001507 | Imperial College Healthcare NHS Trust Miss A complains about the care and treatment she received from the Trust. She says the Trust did not investigate … |
NHS in England | Closed | 26 Aug 2022 |
| P-001504 | A medical practice in the Luton area Mrs O complains about failings in GP care provided to her mother as she neared the end of her life. |
NHS in England | Closed | 26 Aug 2022 |
| P-001486 | Leeds Teaching Hospitals NHS Trust Mrs A complains about Leeds Teaching Hospitals NHS Trust and Leeds Community Healthcare NHS Trust decision not to provide surgical … |
NHS in England | Closed | 26 Aug 2022 |
| P-001495 | Bedfordshire Hospitals NHS Foundation Trust Mrs E complains the Trust misdiagnosed her father, discharged him prematurely without support at home, did not investigate the cause … |
NHS in England | Closed | 25 Aug 2022 |
| P-001488 | University Hospitals Bristol and Weston NHS Found… Mrs R complains about the experience her brother had during an inpatient stay at the Trust in May 2021. |
NHS in England | Closed | 24 Aug 2022 |
| P-001494 | Home Office Miss H complains that the Home Office's Windrush Compensation Scheme wrongly refused her claim for compensation. |
UK Government | Closed | 24 Aug 2022 |
| P-001499 | United Lincolnshire Hospitals NHS Trust Mr E complains that the Trust did not appropriately manage his late wife's nutritional needs and correctly administer her regular … |
NHS in England | Closed | 23 Aug 2022 |
| P-001498 | Blackpool Teaching Hospitals NHS Foundation Trust Mr O complains that the Trust did not give his late mother opportunity to speak with an oncologist until three … |
NHS in England | Closed | 22 Aug 2022 |
| P-001500 | Chesterfield Royal Hospital NHS Foundation Trust Mrs A and Mrs O complain the Trust did not treat their father’s infection or take enough observations, and that … |
NHS in England | Partly upheld | 22 Aug 2022 |
| P-001493 | UK Visas and Immigration Mrs K complains about UKVI's consideration of her sister's visa application. |
UK Government | Closed | 22 Aug 2022 |
| P-001489 | An Inpatient Service in the Darlington area Mr I complains that the Inpatient Service shared his medical information with his employer without consent, and that some of … |
NHS in England | Closed | 19 Aug 2022 |
| P-001496 | A medical practice in the Bath and North East Som… Mrs A complains that a GP at the Practice failed to appropriately investigate, diagnose and treat her Deep Vein Thrombosis … |
NHS in England | Closed | 18 Aug 2022 |
| P-001497 | University Hospitals Of Leicester NHS Trust Mr U complains that the Trust missed a red flag sign of chest pain and failed to carry out further … |
NHS in England | Upheld | 18 Aug 2022 |
| P-001491 | Leeds Teaching Hospitals NHS Trust Mr R complains that the Trust misdiagnosed him as it did not detect changes in his Magnetic Resonance Imaging (MRI) … |
NHS in England | Closed | 18 Aug 2022 |
| P-001509 | The Royal Wolverhampton NHS Trust Miss L complains about the care and treatment she and her son received from the Trust. She complains the doctor … |
NHS in England | Closed | 16 Aug 2022 |
| P-001485 | University Hospitals Sussex NHS Foundation Trust Mrs H complains the Trust did not follow the correct pathway when monitoring her pregnancy. She was not told her … |
NHS in England | Closed | 15 Aug 2022 |
| P-001520 | Nottingham and Nottinghamshire Integrated Care Bo… Mr P complains that the ICB refuses to retrospectively assess a continuing healthcare funding application. |
NHS in England | Closed | 15 Aug 2022 |