Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001812 | A care home in the Sunderland area Mrs R complained care home staff left her late father, Mr N, in urine and excrement despite paid pads, leading … |
NHS in England | Closed | 7 Feb 2023 |
| P-001792 | HM Revenue & Customs Mr I complained HMRC delayed providing vital financial information, causing him to miss a debt settlement deadline. He also alleged … |
UK Government | Not upheld | 7 Feb 2023 |
| P-001817 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complained about failed reflux operations in 2020 that left her in a worse condition, severely impacting her daily … |
NHS in England | Closed | 6 Feb 2023 |
| P-001851 | University Hospitals of Northamptonshire NHS Group Miss A complained her daughter's orthodontic care caused disfigurement and discomfort from unnoticed push coils on her brace, leading to … |
NHS in England | Closed | 6 Feb 2023 |
| P-001810 | FCMS Mrs A complained emergency department doctors missed her appendicitis symptoms, misdiagnosing gastroenteritis, which led to major surgery, ongoing pain, and … |
NHS in England | Closed | 6 Feb 2023 |
| P-001790 | Shrewsbury and Telford Hospital NHS Trust Mrs R complained her late sister's condition was misdiagnosed and her urgent cancer referral downgraded, causing treatment delays that ultimately … |
NHS in England | Closed | 6 Feb 2023 |
| P-001774 | A practice in the Staffordshire area Mr E alleged the Practice's staff failed to correctly assess his wife's heart attack symptoms, provide advice, or record information, … |
NHS in England | Closed | 3 Feb 2023 |
| P-001823 | Imperial College Healthcare NHS Trust Ms A complained about receiving two unnecessary endoscopies where she was sedated against her will, trainee involvement, and the Trust's … |
NHS in England | Closed | 2 Feb 2023 |
| P-001776 | HM Revenue and Customs Mr X complained HMRC declined his tax relief claim because of a late tax return, and the Adjudicator's Office failed … |
UK Government | Closed | 2 Feb 2023 |
| P-001793 | A practice in the Warrington area Mr A complained the Practice failed to provide a fit note for his benefits claim, communicated unprofessionally, and removed him … |
NHS in England | Closed | 2 Feb 2023 |
| P-001827 | Liverpool University Hospitals NHS Foundation Tru… Ms A complained the Trust prescribed medication to her mother without explaining risks, failed to order a fibroscan, and didn't … |
NHS in England | Closed | 1 Feb 2023 |
| P-001735 | Guy's and St Thomas' NHS Foundation Trust Ms R complained the Trust failed to consider her family history in a risk assessment and did not offer a … |
NHS in England | Closed | 31 Jan 2023 |
| P-001773 | NHS England NHS England's Independent Review Panel wrongly denied Mrs R Continuing Healthcare funding, ignoring medical evidence and misapplying assessment principles. |
NHS in England | Closed | 31 Jan 2023 |
| P-001706 | Department for Work and Pensions DWP wrongly applied sanctions to Mr U's Universal Credit claim, causing financial hardship. He also complained about rude staff during … |
UK Government | Closed | 31 Jan 2023 |
| P-001721 | HM Revenue and Customs HMRC inappropriately used a COP9 tax fraud investigation instead of COP8 and continued it unfairly, causing stress and significant specialist … |
UK Government | Not upheld | 31 Jan 2023 |
| P-001746 | United Lincolnshire Hospitals NHS Trust The Trust discharged Mr O without providing necessary rehabilitation treatment after his accident, leading to ongoing cognitive impairment and significant … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001750 | East Suffolk and North Essex NHS Foundation Trust The Trust failed to include Mr K's manual handling and exercise needs in his discharge summary and care plan, leading … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001708 | South East London Integrated Care Board Mr O complained the ICB refused to prescribe fentanyl lozenges for his ongoing back pain, causing him difficulty walking and … |
NHS in England | Closed | 31 Jan 2023 |
| P-001741 | Portsmouth Hospitals NHS Trust Mrs C complained about inadequate care in the ED during her pregnancy, leading to her experiencing a miscarriage in a … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001745 | Royal Berkshire NHS Foundation Trust Mrs Z complained the Trust treated her unfairly due to a child protection plan and delayed investigations for her autistic … |
NHS in England | Closed | 31 Jan 2023 |
| P-001753 | King's College Hospital NHS Foundation Trust The Trust did not perform a urine test before Mr E's cystoscopy, as advised, which he believes led to a … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001757 | A practice in the Tower Hamlets area The GP failed to treat Ms G's hearing loss as a medical emergency and misdiagnosed it, causing her to miss … |
NHS in England | Closed | 31 Jan 2023 |
| P-001758 | Calderdale and Huddersfield NHS Foundation Trust Mrs E complained about delays in her father's bladder cancer diagnosis and treatment due to incomplete forms and unacted-upon calls, … |
NHS in England | Closed | 31 Jan 2023 |
| P-001715 | County Durham and Darlington NHS Foundation Trust Mrs O complained the Trust used an inappropriate cannula, failed to monitor it or refer her for an extravasation injury, … |
NHS in England | Upheld | 31 Jan 2023 |
| P-001726 | East Sussex Healthcare NHS Trust Mr A complained the Trust failed to investigate his wife's symptoms promptly, delaying cancer diagnosis and treatment. He also alleged … |
NHS in England | Closed | 31 Jan 2023 |