Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001807 | HM Courts and Tribunals Service Miss U complained HMCTS took two and a half years to refund her court fee, was unreachable for online payment … |
UK Government | Closed | 24 Feb 2023 |
| P-001777 | University Hospitals Dorset NHS Foundation Trust Miss Y complained about multiple failed cannula insertions, slow sepsis diagnosis, poor communication regarding an emergency C-section, and an inadequate … |
NHS in England | Closed | 24 Feb 2023 |
| P-001783 | A practice in the Richond upon Thames area Mrs U complained the Practice failed to diagnose her mastitis in August 2021, leading to prolonged infection and pain. |
NHS in England | Closed | 23 Feb 2023 |
| P-001819 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr O complained the Trust gave him unsuitable antipsychotic drugs without monitoring, misdiagnosed him, and failed to provide post-discharge counselling. |
NHS in England | Closed | 23 Feb 2023 |
| P-001975 | Bedfordshire Hospitals NHS Foundation Trust Mrs S complained staff failed to refer her father to the safeguarding team despite his distress and mental health decline, … |
NHS in England | Not upheld | 21 Feb 2023 |
| P-001805 | South Tyneside and Sunderland NHS Foundation Trust Mr R complained Trust staff stole his father's savings, intentionally overdosed him to end his life, and provided substandard treatment. |
NHS in England | Closed | 21 Feb 2023 |
| P-001811 | A practice in the West Sussex area Mrs A complained the Practice failed to recognise her husband's brain tumour despite reported symptoms, leading to a difficult end … |
NHS in England | Closed | 20 Feb 2023 |
| P-001820 | A practice in the Derbyshire area Ms R complained about poor clinical care for her father, including an inadequate telephone assessment, lack of follow-up for serious … |
NHS in England | Closed | 20 Feb 2023 |
| P-001804 | Sheffield Teaching Hospitals NHS Foundation Trust Ms C complained about inadequate wound care, derogatory comments about her weight, failure to investigate an ankle injury, and misdiagnosis … |
NHS in England | Closed | 17 Feb 2023 |
| P-001822 | Ashford and St Peter's Hospitals NHS Foundation T… Dr O complained the Trust failed to order agreed urgent gastrological investigations, causing her health to deteriorate and worsening symptoms. |
NHS in England | Closed | 17 Feb 2023 |
| P-001850 | NHS England Mrs U complained NHS England's panel wrongly denied her late mother eligibility for NHS Continuing Healthcare, causing financial and emotional … |
NHS in England | Closed | 17 Feb 2023 |
| P-001800 | HM Passport Office Mr A complained about HMPO's significant delay in issuing his daughter's passport, blaming him for delays and falsely attributing issues … |
UK Government | Not upheld | 16 Feb 2023 |
| P-001778 | North Tees and Hartlepool NHS Foundation Trust Mr S complained about his late mother's poor care, including neglected pressure sores, lack of oxygen, misuse of a tourniquet, … |
NHS in England | Closed | 16 Feb 2023 |
| P-001824 | James Paget University Hospitals NHS Foundation T… Mrs E complained about negligent post-surgery care for her father, including inappropriate morphine use, poor dementia care, delayed ward transfer, … |
NHS in England | Closed | 15 Feb 2023 |
| P-001801 | A practice in the Worcestershire area Mrs U complained the Practice refused B12 injections for her son, delayed specialist referrals, denied online record access, and failed … |
NHS in England | Closed | 15 Feb 2023 |
| P-001788 | Leeds Teaching Hospitals NHS Trust Ms E complained the Trust shared false Fabricated and Induced Illness concerns with social services, failed to communicate outcomes, and … |
NHS in England | Closed | 15 Feb 2023 |
| P-001797 | East Midlands Ambulance Service NHS Trust Mrs R complained the Trust failed to send an ambulance after her fall, despite her type 1 diabetes. This led … |
NHS in England | Closed | 14 Feb 2023 |
| P-001848 | Royal National Orthopaedic Hospital NHS Trust Mr R complained his foot surgery was not completed correctly, causing ongoing pain and mobility issues. He also alleged the … |
NHS in England | Closed | 14 Feb 2023 |
| P-001813 | NHS England Mrs O complained NHS England's review panel wrongly found her mother ineligible for CHC funding and that the ICB did … |
NHS in England | Closed | 10 Feb 2023 |
| P-001784 | HM Revenue and Customs Ms N complained HMRC wrongly decided she was not entitled to tax credits in 2012 and is recovering a debt … |
UK Government | Closed | 10 Feb 2023 |
| P-001799 | HM Courts & Tribunals Service Mr A complained HMCTS wrongly enforced an incorrect international child maintenance order against him, causing unnecessary legal costs and significant … |
UK Government | Partly upheld | 9 Feb 2023 |
| P-001798 | Bolton NHS Foundation Trust Miss I complained her late mother received inadequate care, including poor nutrition support, lost hearing aids, denied visits, and an … |
NHS in England | Closed | 9 Feb 2023 |
| P-001808 | HM Revenue and Customs Mr M complained HMRC wrongly included a taxable deduction for his Invalidity Benefit in his tax code in 2019, despite … |
UK Government | Closed | 8 Feb 2023 |
| P-001785 | County Durham and Darlington NHS Foundation Trust Mr A complained the Trust inappropriately discharged him twice without diagnosing his heart failure, leading to a missed opportunity for … |
NHS in England | Closed | 8 Feb 2023 |
| P-001780 | A practice in the Hampshire area Miss N complained the Practice failed to identify her pregnancy before fitting a coil, leading to an ectopic pregnancy and … |
NHS in England | Closed | 8 Feb 2023 |