Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001536 | James Paget University Hospitals NHS Foundation T… Dr K complains the Trust did not provide her uncle with routine follow up appointments after it removed a cancerous … |
NHS in England | Partly upheld | 16 Sep 2022 |
| P-001549 | A dental practice in the Lincolnshire area Mrs U complains that the Practice did not complete agreed dental work, gave two excessive injections, and deregistered her from … |
NHS in England | Closed | 14 Sep 2022 |
| P-001974 | A care home in the Northamptonshire area Mrs A and Mrs K complain the care home took their father to hospital against his will and did not … |
NHS in England | Closed | 14 Sep 2022 |
| P-001555 | Charity Commission Mr T complains about the Charity Commission's handling of his concerns about a charity and the way it oversaw the … |
UK Government | Closed | 14 Sep 2022 |
| P-001552 | Barts Health NHS Trust Mr E complains on behalf of his wife, Mrs E following an operation in 2012 during which her bowel was … |
NHS in England | Closed | 14 Sep 2022 |
| P-001543 | Mersey Care NHS Foundation Trust Ms O complains that a community mental health nurse at the Trust breached her confidentiality by sharing her personal opinion … |
NHS in England | Closed | 14 Sep 2022 |
| P-001526 | Isle of Wight NHS Trust Mr U complains that he was discharged from the care of the Trust’s Mental Health Team despite having a diagnosis … |
NHS in England | Closed | 13 Sep 2022 |
| P-001537 | HM Courts and Tribunals Service Mr M complains HMCTS issued a grant for probate while a legal document was still in place that should have … |
UK Government | Closed | 12 Sep 2022 |
| P-001639 | King's College Hospital NHS Foundation Trust Mrs E complains about a biopsy the Trust did on her husband, Mr M. She says it was not done … |
NHS in England | Not upheld | 12 Sep 2022 |
| P-001542 | A medical practice in the Wolverhampton area Mrs A complains that the Practice dismissed her concerns and her request for a mammogram, delaying a breast cancer diagnosis … |
NHS in England | Closed | 12 Sep 2022 |
| P-001541 | Torbay and South Devon NHS Foundation Trust Mrs T complains that the Trust incorrectly treated a problem to her left knee leading to a delay of 18 … |
NHS in England | Closed | 12 Sep 2022 |
| P-001525 | Rotherham, Doncaster and South Humber NHS Foundat… Miss E complains that there was a lengthy delay in the Trust arranging an autism and ADHD assessment for her … |
NHS in England | Closed | 8 Sep 2022 |
| P-001540 | NHS England Mr I complains that NHS England upheld the decision that his late grandmother was not eligible for continuing healthcare funding. |
NHS in England | Closed | 8 Sep 2022 |
| P-001553 | UK Visas and Immigration Mrs I complains that following her application for Further Leave to Remain, UKVI placed her on the ten year route … |
UK Government | Closed | 7 Sep 2022 |
| P-001550 | Essex Partnership University NHS Foundation Trust Mr D complains the Trust failed to keep his son safe from self-injury while under its care. |
NHS in England | Closed | 6 Sep 2022 |
| P-001523 | A medical practice in the London Borough of Merton Mrs R complains about the care and treatment provided to her daughter by the medical practice |
NHS in England | Partly upheld | 5 Sep 2022 |
| P-001531 | A dental practice in the Bedfordshire area Mr A complains that a dentist did not provide him with adequate pain relief and did not listen to him … |
NHS in England | Closed | 5 Sep 2022 |
| P-001527 | HM Revenue and Customs Miss S complains that HMRC failed to act on information she provided in early 2018 regarding her updated employment. She … |
UK Government | Closed | 2 Sep 2022 |
| P-001554 | University Hospitals Bristol and Weston NHS Found… Ms A complains that following heart surgery doctors left a stitch in which caused an infection. |
NHS in England | Closed | 2 Sep 2022 |
| P-001533 | University Hospital Southampton NHS Foundation Tr… Mr B complains about the care and treatment provided by the Trust in November 2020. Mr B told us he … |
NHS in England | Closed | 1 Sep 2022 |
| P-001539 | North Bristol NHS Trust Ms A complains about care and treatment she received from the Trust in 2018. |
NHS in England | Closed | 1 Sep 2022 |
| P-001560 | Moorfields Eye Hospital NHS Foundation Trust Miss O complains that the Trust incorrectly diagnosed a condition in her left eye and therefore gave her the wrong … |
NHS in England | Closed | 1 Sep 2022 |
| P-001506 | The Dudley Group NHS Foundation Trust Mrs O complains about aspects of her care and about events she says she witnessed while she was an inpatient … |
NHS in England | Closed | 31 Aug 2022 |
| P-001490 | The Royal Wolverhampton NHS Trust Mr N complains about the care provided to him by the Trust for the treatment of his glaucoma. |
NHS in England | Closed | 31 Aug 2022 |
| P-001503 | Homes England Mrs O complains that Homes England and Target excessively delayed its decision to approve the sale of her house, which … |
UK Government | Not upheld | 31 Aug 2022 |