Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001893 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complained about an unconsented knee procedure, surgical burns, and inadequate discharge. He also alleged the Trust failed to … |
NHS in England | Closed | 1 Mar 2023 |
| P-001879 | The Christie NHS Foundation Trust Ms R complained The Christie NHS Foundation Trust misdiagnosed her melanoma, leading to unnecessary treatment, Addison’s disease, hepatitis, and lifelong … |
NHS in England | Closed | 1 Mar 2023 |
| P-001862 | Health Assessment Advisory Service Mr U complained the Health Assessment Advisory Service refused his request for a home/paper-based assessment and failed to consider supporting … |
UK Government | Closed | 1 Mar 2023 |
| P-001809 | Wrightington, Wigan and Leigh NHS Foundation Trust Mrs A complained the Trust failed to diagnose breast cancer and perform further investigations in February 2017, despite a lump, … |
NHS in England | Partly upheld | 28 Feb 2023 |
| P-001806 | A practice in the West Midlands area Ms O complained her mother, Ms I, was not properly treated by the Practice, failing to refer her for specialist … |
NHS in England | Closed | 28 Feb 2023 |
| P-001815 | Royal Free London NHS Foundation Trust Mrs B complained her husband’s kidney cancer was not detected in March 2018, leading to an eight-month diagnosis delay. She … |
NHS in England | Closed | 28 Feb 2023 |
| P-001787 | Humber and North Yorkshire Integrated Care Board A legal firm complained the ICB refused to complete a checklist/DST for Mrs A's Continuing Healthcare, denied an FNC appeal, … |
NHS in England | Closed | 28 Feb 2023 |
| P-001779 | Children and Family Court Advisory and Support Se… Ms B complained Cafcass failed to follow proper process for a section 7 report, delaying proceedings and including confidential information … |
UK Government | Closed | 28 Feb 2023 |
| P-001786 | Medicines and Healthcare products Regulatory Agen… Mrs H complained the MHRA inadequately investigated her knee replacement failure, relying on the manufacturer's findings, which led to increased … |
UK Government | Closed | 28 Feb 2023 |
| P-001849 | Chelsea and Westminster Hospital NHS Foundation T… Ms E complained the Trust unfairly denied her Roux-En-Y surgery due to mental health instability and failed to adequately support … |
NHS in England | Closed | 28 Feb 2023 |
| P-001802 | NHS England Mr I complained NHS England held an Independent Review Panel (IRP) without him despite his illness, and did not record … |
NHS in England | Closed | 28 Feb 2023 |
| P-001825 | A practice in the Cheshire area Mrs G complained the Practice stopped her mother's blood-thinning medication without a physical examination and gave an unsatisfactory explanation for … |
NHS in England | Closed | 28 Feb 2023 |
| P-001818 | A practice in the Somerset area Miss O complained her practice gave mixed messages about asthma, ignored eczema concerns, did not examine a neck lump, and … |
NHS in England | Closed | 28 Feb 2023 |
| P-001795 | East Suffolk and North Essex NHS Foundation Trust Mr F complained the Practice missed signs of his wife's brain tumour and the Trust delayed radiotherapy and chemotherapy, potentially … |
NHS in England | Closed | 27 Feb 2023 |
| P-001782 | Barking, Havering and Redbridge University Hospit… Mr A complained the Trust provided inappropriate treatment, applied a DNACPR order without consent, communicated poorly, and handled the bereavement … |
NHS in England | Closed | 27 Feb 2023 |
| P-001775 | Office of the Public Guardian Mrs N complained the Office of the Public Guardian (OPG) failed to properly investigate allegations concerning her father's partner's management … |
UK Government | Closed | 27 Feb 2023 |
| P-001826 | A practice in the Calderdale area Mrs A complained the Practice poorly communicated and repeatedly misdiagnosed her mother over the phone, leading to her death from … |
NHS in England | Closed | 27 Feb 2023 |
| P-001816 | Dartford and Gravesham NHS Trust Mrs O complained King's College Trust failed to refer her father to A&E, and D&G Trust inappropriately discharged him and … |
NHS in England | Closed | 27 Feb 2023 |
| P-001794 | London North West University Healthcare NHS Trust Mr R complained the Trust failed to provide clarity on his late sister-in-law's thyroid medication, release her notes, provide clinical … |
NHS in England | Closed | 27 Feb 2023 |
| P-001789 | The Rotherham NHS Foundation Trust Mr E complained the Trust's poor management of COVID-19 positive inpatients caused his wife to contract COVID-19, leading to prolonged … |
NHS in England | Closed | 27 Feb 2023 |
| P-001796 | A practice in the Somerset area Mrs O alleged the Practice missed a cancer referral opportunity and both the Practice and hospitals had poor communication, coordination, … |
NHS in England | Not upheld | 27 Feb 2023 |
| P-001781 | A practice in the Plymouth area Mrs E complained the Practice negligently prescribed quinine sulphate without monitoring and an unnecessary duplicate medication, leading to her mother's … |
NHS in England | Closed | 27 Feb 2023 |
| P-001791 | Barts Health NHS Trust Ms R complained about poor communication and delayed morphine administration for her late father during his end-of-life care, causing her … |
NHS in England | Upheld | 27 Feb 2023 |
| P-001803 | A practice in the Leeds area Mrs A complained the GP and Trust failed to provide urgent cancer referrals, diagnose, and treat her mother's cancer, and … |
NHS in England | Closed | 27 Feb 2023 |
| P-001814 | Hampshire Hospitals NHS Foundation Trust Mr U complained about the delayed hernia operation, lack of ESAC access, poor communication about his surgical list, and a … |
NHS in England | Closed | 24 Feb 2023 |