Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001574 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs R complains the Trust did not give her son, Mr R, a care coordinator as agreed. She says it … |
NHS in England | Closed | 13 Oct 2022 |
| P-001575 | Mid and South Essex NHS Foundation Trust Mrs O complains about the care and treatment her father, Mr M, received from the Trust between 7 and 23 … |
NHS in England | Closed | 13 Oct 2022 |
| P-001565 | Royal Berkshire NHS Foundation Trust Mr R complains the Trust delayed his wife’s emergency colostomy procedure. He complains it put her on nil by mouth … |
NHS in England | Closed | 12 Oct 2022 |
| P-001829 | A medical practice in the Wakefield area Mrs O complains the Practice would not let her have an X-ray to investigate pain in her neck. |
NHS in England | Closed | 10 Oct 2022 |
| P-001579 | NHS Surrey Heartlands Mr N complains that his wife did not receive the continuing healthcare funding she was entitled to between 1 October … |
NHS in England | Closed | 4 Oct 2022 |
| P-001568 | A medical practice in the Southampton area Mr O complains the Practice misdiagnosed his brother's severe pain as sciatica |
NHS in England | Closed | 3 Oct 2022 |
| P-001828 | A GP practice in the Oldham area Mr E complains the Practice cancelled his son's referral to a paediatric surgeon without telling him or being asked to … |
NHS in England | Closed | 3 Oct 2022 |
| P-001538 | Independent Case Examiner Ms R complains the DWP did not act on the details she provided of a new letting agency who would … |
UK Government | Closed | 30 Sep 2022 |
| P-001547 | Medway NHS Foundation Trust Mrs Y complains that the Trust damaged her artery during an operation and that they did not conduct an appropriate … |
NHS in England | Closed | 30 Sep 2022 |
| P-001545 | University Hospitals Birmingham NHS Foundation Tr… Mr E complains about the Trust's treatment of his mother when she was admitted in September 2020. |
NHS in England | Closed | 30 Sep 2022 |
| P-001524 | North West Anglia NHS Foundation Trust Miss E complains about the Trust's management of her injuries in October 2019. |
NHS in England | Closed | 30 Sep 2022 |
| P-001534 | Gateshead Health NHS Foundation Trust Mrs I complains about the care provided to her late mother when she was admitted to hospital for an undiagnosed … |
NHS in England | Closed | 30 Sep 2022 |
| P-001528 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs L complains that the Trust failed to carry out suitable investigations on her husband and should have referred him … |
NHS in England | Closed | 30 Sep 2022 |
| P-001544 | University Hospitals Of Leicester NHS Trust Mrs R complains about delays in care and treatment by the Ambulance Service and the Trust when she fractured her … |
NHS in England | Closed | 29 Sep 2022 |
| P-001588 | A medical practice in the London Borough of Broml… Mrs C complains the Practice incorrectly diagnosed her on 7 May 2020. She also complains it did not call her … |
NHS in England | Closed | 29 Sep 2022 |
| P-001551 | A medical practice in the Gateshead area Miss E complains her GP snapped her contraceptive coil while trying to remove it. She experienced severe pain and heavy … |
NHS in England | Closed | 29 Sep 2022 |
| P-001546 | Derbyshire Healthcare NHS Foundation Trust Mrs E complains about the Trust’s decision not to accept a self-referral for her son for his eating disorder. |
NHS in England | Closed | 29 Sep 2022 |
| P-001559 | West Hertfordshire Hospitals NHS Trust Mrs A and Mrs Y complain the Trust wrongly stopped Mr Y’s antiplatelet medication and did not act on their … |
NHS in England | Partly upheld | 27 Sep 2022 |
| P-001535 | Manchester University NHS Foundation Trust Ms D, who suffers from joint hypermobility, complains about the care and treatment she received from the Trust between January … |
NHS in England | Not upheld | 27 Sep 2022 |
| P-001529 | Driver and Vehicle Licensing Agency Mr B complains that the DVLA’s policies are not transparent or publicly available, they took too long corresponding with him, … |
UK Government | Upheld | 26 Sep 2022 |
| P-001637 | University Hospitals Bristol and Weston NHS Found… Ms O complains about the maternity care provided by the Trust. |
NHS in England | Closed | 22 Sep 2022 |
| P-001521 | HM Courts and Tribunals Service Mr E complains about the length of time HMCTS took to process his C100 application which led to a delay … |
UK Government | Closed | 21 Sep 2022 |
| P-001589 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Miss W complains about antidepressants the Trust and Practice prescribed. She complains they did not prescribe this medication safely |
NHS in England | Partly upheld | 20 Sep 2022 |
| P-001638 | Manchester University NHS Foundation Trust Mr R complains that the Trust should not have performed an angiogram on his father as he died from a … |
NHS in England | Partly upheld | 20 Sep 2022 |
| P-001536 | James Paget University Hospitals NHS Foundation T… Dr K complains the Trust did not provide her uncle with routine follow up appointments after it removed a cancerous … |
NHS in England | Partly upheld | 16 Sep 2022 |