Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001566 | Department for Business, Energy and Industrial St… Mr S complains that BEIS should have given him an extension on the Green Homes Grant to allow him to … |
UK Government | Closed | 31 Oct 2022 |
| P-001683 | London North West University Healthcare NHS Trust Mrs E complains that the Trust made a series of mistakes when she gave birth to her daughter in July … |
NHS in England | Closed | 31 Oct 2022 |
| P-001647 | Avon and Wiltshire Mental Health Partnership NHS … Ms U complains about the delays, appropriateness, suitability and professionalism of the treatment she received from Avon and Wiltshire Mental … |
NHS in England | Not upheld | 31 Oct 2022 |
| P-001583 | Cambridgeshire and Peterborough Integrated Care S… Mrs A complains the ICS will not repay her legal fees for pursuing the NHS funded continuing healthcare (CHC) appeals … |
NHS in England | Closed | 31 Oct 2022 |
| P-001576 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust misdiagnosed him with Parkinson’s disease in November 2017. He complains because of the misdiagnosis, the … |
NHS in England | Closed | 31 Oct 2022 |
| P-001689 | HM Revenue and Customs Mr D complains about HM Revenue and Customs blocking access to his personal tax account meaning he could not claim … |
UK Government | Closed | 28 Oct 2022 |
| P-001572 | West Hertfordshire Hospitals NHS Trust Mrs N and her mother, Mrs A, complain about how the Trust cared for their father and husband, Mr A. … |
NHS in England | Not upheld | 27 Oct 2022 |
| P-001581 | North East Ambulance Service NHS Foundation Trust Mr R complains about how the Trust categorised the 999 call he made for his son and how long it … |
NHS in England | Closed | 27 Oct 2022 |
| P-001635 | A medical practice in the Havering area Mrs E complains the Practice did not add her husband to its palliative care register in September 2020 meaning he … |
NHS in England | Closed | 27 Oct 2022 |
| P-001578 | North Middlesex University Hospital NHS Trust Mrs A complains on behalf of her sister, Mrs B. She says Mrs B was admitted to the Trust on … |
NHS in England | Partly upheld | 26 Oct 2022 |
| P-001577 | An eye clinic in the Exeter area Mrs I complains the eye clinic damaged her eye during cataract surgery. She further complains the surgeon referred to someone … |
NHS in England | Closed | 25 Oct 2022 |
| P-001564 | HM Revenue and Customs Mr R says HMRC did not do enough to tell employers about the deadline for claims up to June 2020, … |
UK Government | Closed | 25 Oct 2022 |
| P-001563 | Mid and South Essex NHS Foundation Trust Miss O complains staff working for the Trust left her father’s bed rails down, although the care plan said these … |
NHS in England | Closed | 24 Oct 2022 |
| P-001636 | A medical practice in the Durham area Mr O complains the Practice did not properly investigate headaches his wife suffered over a long period, or refer her … |
NHS in England | Closed | 24 Oct 2022 |
| P-001582 | Sherwood Forest Hospitals NHS Foundation Trust Mr N complains about an appointment with a consultant at the Trust. He complains they were rude, described him as … |
NHS in England | Closed | 24 Oct 2022 |
| P-001580 | Sherwood Forest Hospitals NHS Foundation Trust Mr A complains the Trust did an MRI scan of his knee instead of his calf when he went to … |
NHS in England | Upheld | 24 Oct 2022 |
| P-001590 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs D complains about the Trust and its care of her husband, Mr D, between September 2018 and October 2020. … |
NHS in England | Closed | 21 Oct 2022 |
| P-001571 | A medical practice in the Barnsley area Mrs L complains that because of her husband’s symptoms, the Practice should have referred him under the suspected cancer pathway … |
NHS in England | Partly upheld | 20 Oct 2022 |
| P-001684 | Driver and Vehicle Licensing Agency Mr Y complains the DVLA transferred the registered keeper of his car to his ex-wife despite him objecting to this … |
UK Government | Closed | 20 Oct 2022 |
| P-001633 | Foreign and Commonwealth Office Mr A complains about the FCDO and the service he received when he requested assistance for his return to the … |
UK Government | Closed | 20 Oct 2022 |
| P-001567 | A medical practice in the Birmingham area Miss O complains about gynaecological services at the Practice |
NHS in England | Closed | 18 Oct 2022 |
| P-001584 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Miss A complains the Trust failed to diagnose a brain tumour between April and December 2016 |
NHS in England | Closed | 18 Oct 2022 |
| P-001648 | University Hospitals of North Midlands NHS Trust Mrs N complains the Trust did not apply her mother's fentanyl (a strong painkiller) patch properly. She says its record … |
NHS in England | Closed | 18 Oct 2022 |
| P-001687 | Driver and Vehicle Licensing Agency Mr A complains the DVLA did not allow him to register his V5 certificate to his business address and requested … |
UK Government | Closed | 18 Oct 2022 |
| P-001634 | George Eliot Hospital NHS Trust Mrs O complains about the Trust's care of her husband, Mr O. She says it delayed admitting him for care … |
NHS in England | Closed | 17 Oct 2022 |