Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001891 | Legal Aid Agency Ms V complained the Agency gave incorrect legal aid advice, impacting her relationship with solicitors and a child order. She … |
UK Government | Closed | 20 Mar 2023 |
| P-001861 | A practice in the East Riding of Yorkshire area Mrs I complained the Practice failed to inform her of developing diabetes after blood tests between 2017-2020, leading to an … |
NHS in England | Closed | 16 Mar 2023 |
| P-001853 | Department for Work and Pensions Mrs X complained on behalf of her vulnerable daughter that DWP processed fraudulent Universal Credit claims, demanded repayment despite her … |
UK Government | Closed | 16 Mar 2023 |
| P-001863 | Leicestershire Partnership NHS Trust Ms L complained her mother’s GP failed to visit and delayed end-of-life care and pain relief. She also alleged district … |
NHS in England | Closed | 15 Mar 2023 |
| P-001866 | University Hospitals Sussex NHS Foundation Trust Mr A complained the Trust's dermatologist refused to rewrite a GP letter, gave misleading advice, failed to correct medical records, … |
NHS in England | Closed | 15 Mar 2023 |
| P-001912 | Department for Work and Pensions Mr A complained DWP incorrectly sanctioned him and underpaid benefits between 2018-2019, causing financial hardship. He felt DWP's compensation offer … |
UK Government | Closed | 15 Mar 2023 |
| P-001906 | Moorfields Eye Hospital NHS Foundation Trust Miss W complained the Trust failed to inform her of cataract surgery risks, the doctor ruptured her eye's posterior capsule … |
NHS in England | Closed | 15 Mar 2023 |
| P-001860 | Student Loans Company Mr O complained the SLC refused to follow Independent Assessor recommendations for loan repayment and delayed four years in informing … |
UK Government | Closed | 14 Mar 2023 |
| P-001897 | A practice in the North Tyneside area Mr O complained the Practice failed to manage his back and neck pain, inaccurately listed symptoms, ordered unnecessary scans, and … |
NHS in England | Closed | 13 Mar 2023 |
| P-001911 | HM Revenue and Customs Mr H complained HMRC's R&D tax credit compliance check was flawed, delayed, refused evidence, lost confidential data, and failed to … |
UK Government | Closed | 13 Mar 2023 |
| P-001884 | A hospital in the Sheffield area Mr I complained the Hospital provided ineffective pain management after his knee replacement operation and handled his subsequent complaint inefficiently. |
NHS in England | Closed | 13 Mar 2023 |
| P-001895 | A practice in the Bury area Mrs R complained the Practice failed to timely prescribe fluoxetine for her tics, body jerks, facial drooping, and fatigue, causing … |
NHS in England | Closed | 10 Mar 2023 |
| P-001882 | South Warwickshire NHS Foundation Trust Mrs U complained a DNAR notice was added without her consent, her husband's blood tests and medication were mismanaged, and … |
NHS in England | Closed | 10 Mar 2023 |
| P-001885 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs A complained a midwife incorrectly referred her to social services and made inappropriate comments after childbirth, worsening her postnatal … |
NHS in England | Partly upheld | 10 Mar 2023 |
| P-001892 | Guy's and St Thomas' NHS Foundation Trust Mr C complained King's College Hospital failed to diagnose his wife's perforated oesophagus. Guy's and St Thomas' then failed to … |
NHS in England | Not upheld | 9 Mar 2023 |
| P-001874 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs B complained a junior doctor gave spinal anaesthetic without consent, potentially causing non-epileptic seizures, and a nurse caused pain … |
NHS in England | Closed | 9 Mar 2023 |
| P-001900 | The Chaseley Trust Mrs R complained staff administered too much Fucidin cream, failed to administer eye drops correctly, and did not notify her … |
NHS in England | Closed | 8 Mar 2023 |
| P-001871 | Manchester University NHS Foundation Trust Ms G complained the Trust failed to ensure Mr K wore splints, delayed medication, ignored weight loss, provided poor mouth … |
NHS in England | Closed | 8 Mar 2023 |
| P-001902 | A dental practice in the Leicestershire area Ms E complained the dental practice used excessive force, causing a broken jaw, failed to diagnose it, delayed referral, provided … |
NHS in England | Closed | 7 Mar 2023 |
| P-001857 | Guy's and St Thomas' NHS Foundation Trust Mrs E complained doctors failed to quickly identify her husband’s brain tumour, questioning if earlier diagnosis could have improved his … |
NHS in England | Closed | 7 Mar 2023 |
| P-001868 | Manchester University NHS Foundation Trust Mrs R complained her rehabilitation unit failed to provide proper support, staff were untrained, and did not call an ambulance … |
NHS in England | Closed | 6 Mar 2023 |
| P-001908 | Northern Care Alliance NHS Foundation Trust Mrs C complained the Trust failed to investigate her sister's symptoms and implement her care plan, delaying cancer diagnosis. She … |
NHS in England | Closed | 6 Mar 2023 |
| P-001905 | County Durham and Darlington NHS Foundation Trust Miss O complained a practice misdiagnosed pelvic pain, delaying treatment for infection and causing infertility. She also cited a Trust … |
NHS in England | Closed | 3 Mar 2023 |
| P-001909 | HM Revenue and Customs Mr A complained CMS wrongly demanded child maintenance from 2009 due to alleged fraud, and CMS and HMRC failed to … |
UK Government | Closed | 3 Mar 2023 |
| P-001876 | A dental practice in the Kingston upon Thames area Mr R complained his dental practice cemented a crown without his review and that it was too large, causing embarrassment, … |
NHS in England | Upheld | 1 Mar 2023 |