Source · Ombudsman casework
PHSO Casework Decisions
4,090 published decisions
3,462 Health (NHS)
628 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,090 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001899 | A dental practice in the Barking and Dagenham area Mrs U complained a dentist drilled more than necessary when treating her broken filling, which resulted in the tooth breaking … |
NHS in England | Closed | 27 Mar 2023 |
| P-001907 | Mersey Care NHS Foundation Trust Mrs E complained her son's OCD worsened because the Trust declined a funding letter for treatment and discharged him without … |
NHS in England | Closed | 27 Mar 2023 |
| P-001904 | Countess of Chester Hospital NHS Foundation Trust A doctor allegedly pushed an IUD into Ms E's womb during a 2015 procedure, causing a severe infection and requiring … |
NHS in England | Closed | 27 Mar 2023 |
| P-001921 | Independent Assessment Services Ms O complained IAS took too long to assess her for PIP, causing significant financial hardship, debt, and emotional distress … |
UK Government | Upheld | 27 Mar 2023 |
| P-001919 | HM Revenue and Customs Mr A complained HMRC is demanding repayment for a tax credit overpayment he believes resulted from a fraudulent claim by … |
UK Government | Closed | 27 Mar 2023 |
| P-001877 | Hampshire and Isle of Wight Integrated Care Board Mrs T complained the ICB unfairly withdrew funding for fertility treatment after a private round, causing financial strain, distress, and … |
NHS in England | Closed | 24 Mar 2023 |
| P-001854 | University College London Hospitals NHS Foundatio… Mrs R complained about a misdiagnosis in 2015, a later failure to offer treatment, and non-disclosure of MRI scan abnormalities … |
NHS in England | Closed | 24 Mar 2023 |
| P-001922 | Child Support Agency Mr L complained the CSA incorrectly calculated child maintenance, ignoring a court ruling and basing it on excessive work hours, … |
UK Government | Closed | 24 Mar 2023 |
| P-001888 | NHS England Mr B complained NHS England's IRP wrongly denied his late father eligibility for NHS-funded Continuing Healthcare between 2005-2010, causing family … |
NHS in England | Closed | 23 Mar 2023 |
| P-001910 | Student Loans Company Mr A complained the Student Loans Company incorrectly paid his daughter's student loan into an unknown bank account and provided … |
UK Government | Closed | 23 Mar 2023 |
| P-001875 | East Sussex Healthcare NHS Trust Miss X complained the Trust left her unattended during heavy bleeding in April 2021, leading to fainting, blood transfusions, and … |
NHS in England | Closed | 23 Mar 2023 |
| P-001889 | Department for Work and Pensions Mr I complained DWP wrongly decided in 2013 he was ineligible for past Jobseeker's Allowance, causing him to be prosecuted … |
UK Government | Closed | 23 Mar 2023 |
| P-001869 | A practice in the Warwickshire area Mrs V complained a medical practice failed to urgently refer her for a scan for post-menopausal bleeding, delaying her cancer … |
NHS in England | Closed | 23 Mar 2023 |
| P-001913 | Companies House Mr V complained Companies House's appeals process for late filing penalties was unclear, inaccessible, and its Independent Adjudicator's report contained … |
UK Government | Closed | 22 Mar 2023 |
| P-001920 | HM Revenue and Customs HMRC failed to act on information about an income change in 2008, causing tax overpayments between 2008-2021, and refused a … |
UK Government | Closed | 22 Mar 2023 |
| P-001915 | Student Loans Company SLC inappropriately recorded medical conditions, delaying a Disabled Students' Allowance (DSA) application, and the internal review misidentified it as human … |
UK Government | Closed | 22 Mar 2023 |
| P-001881 | Lincolnshire Community Health Services NHS Trust Mrs O alleged the Trust failed to action a scan request for her husband, which she believes delayed his diagnosis … |
NHS in England | Closed | 22 Mar 2023 |
| P-001903 | University Hospitals Birmingham NHS Foundation Tr… Miss O complained the Trust failed to admit her for stroke symptoms or refer her to brain injury services, and … |
NHS in England | Closed | 22 Mar 2023 |
| P-001890 | Sandwell and West Birmingham Hospitals NHS Trust Mr R complained his father received incorrect pureed food from the Trust, which he believes led to pneumonia and ultimately … |
NHS in England | Closed | 21 Mar 2023 |
| P-001855 | Rural Payments Agency Mr K complained about incorrect advice from Natural England leading to ineligible land claims and overpayments. He also cited a … |
UK Government | Upheld | 21 Mar 2023 |
| P-001880 | A dental practice in the Peterborough area Mr R complained the Practice wrongly removed him from its patient list in September 2021 based on alleged threatening behaviour … |
NHS in England | Closed | 21 Mar 2023 |
| P-001878 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs B complained the Trust did not recommend a stomach-lining medication with her anti-inflammatory drugs, causing an ulcer. She also … |
NHS in England | Closed | 21 Mar 2023 |
| P-001872 | A practice in the Derbyshire area Mrs A complained the Practice failed to identify and diagnose her arterial arteritis despite clear symptoms, leading to significant suffering … |
NHS in England | Closed | 21 Mar 2023 |
| P-001867 | The Princess Alexandra Hospital NHS Trust Mrs E complained about her son's palliative care, citing conflicting information, unexplained syringe driver use, unmanaged pain, and no doctor … |
NHS in England | Closed | 21 Mar 2023 |
| P-001894 | Manchester University NHS Foundation Trust Ms R complained the Trust failed to manage her mother's pain effectively before her death and exhibited poor communication, causing … |
NHS in England | Closed | 20 Mar 2023 |