Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001620 | University Hospitals of North Midlands NHS Trust Mrs A complains about her mother's, Mrs B's, end of life care saying the Trust did not give the right … |
NHS in England | Closed | 14 Nov 2022 |
| P-001624 | A dental practice in the Shropshire area Mr A complains about his dental treatment at the Practice. |
NHS in England | Closed | 11 Nov 2022 |
| P-001695 | The Dudley Group NHS Foundation Trust Miss I complains about the Trust's care of her grandmother, Mrs E. Miss I complains the Trust wrongly gave Mrs … |
NHS in England | Closed | 11 Nov 2022 |
| P-001614 | HM Revenue and Customs Mr K complains HM Revenue and Customs (HMRC) failed to properly communicate or advertise a change in deadline for claims … |
UK Government | Not upheld | 11 Nov 2022 |
| P-001830 | Gateshead Health NHS Foundation Trust Mrs O complains the Trust did not communicate the severity of her mother's condition, that it did not explain what … |
NHS in England | Closed | 10 Nov 2022 |
| P-001615 | Oxford University Hospitals NHS Foundation Trust Mrs R complains that during her laparoscopy surgery the Trust failed to remove her copper coil, leaving two coils inside … |
NHS in England | Closed | 10 Nov 2022 |
| P-001621 | Leeds Teaching Hospitals NHS Trust Miss M complains the Trust did not plan for her homebirth, meaning there was no midwife there. She also complains … |
NHS in England | Closed | 10 Nov 2022 |
| P-001632 | North Cumbria Integrated Care NHS Foundation Trust Mrs U complains the Trust did not give her husband, Mr U, good personal care while he was in its … |
NHS in England | Closed | 10 Nov 2022 |
| P-001631 | Student Loans Company Ltd Mr L complains the SLC put misleading information online about how it calculates interest on unearned income. He also complains … |
UK Government | Closed | 9 Nov 2022 |
| P-001616 | Ashford and St Peter's Hospitals NHS Foundation T… Mr A complains the Trust did not tell him and his wife, Mrs A, about the criteria for IVF treatment … |
NHS in England | Closed | 9 Nov 2022 |
| P-001602 | University Hospitals Bristol and Weston NHS Found… Miss A complains her father, Mr A, got sepsis and sadly passed away because he had poor dental treatment from … |
NHS in England | Closed | 9 Nov 2022 |
| P-001604 | Isle of Wight NHS Trust Mr P complains the Trust closed its urgent treatment centre for the night while he was still asleep in one … |
NHS in England | Closed | 8 Nov 2022 |
| P-001682 | Department for Culture, Media and Sport Mr R complains DCMS released guidance 36 hours after step three of the government's COVID-19 roadmap came into effect, to … |
UK Government | Not upheld | 8 Nov 2022 |
| P-001835 | NHS England Mrs L complains NHS England’s Independent Review Panel (IRP) upheld the decision that her husband, Mr L, was not eligible … |
NHS in England | Closed | 8 Nov 2022 |
| P-001607 | Hull University Teaching Hospitals NHS Trust Ms T complains Hull University Teaching Hospitals NHS Trust discharged her mother, Mrs K, without a care plan and did … |
NHS in England | Closed | 7 Nov 2022 |
| P-001622 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains about aspects of the Trust's care and treatment after her colorectal surgery. She complains the Trust failed … |
NHS in England | Closed | 7 Nov 2022 |
| P-001694 | HCRG Care Group Mrs O complains carers were unprofessional and mistreated her father, Mr A, by refusing to change his incontinence pad and … |
NHS in England | Closed | 3 Nov 2022 |
| P-001596 | A medical practice in the Hartlepool area Mr R complains the Practice refused to issue a prescription for eye drops when he had a flare up in … |
NHS in England | Closed | 2 Nov 2022 |
| P-001576 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust misdiagnosed him with Parkinson’s disease in November 2017. He complains because of the misdiagnosis, the … |
NHS in England | Closed | 31 Oct 2022 |
| P-001683 | London North West University Healthcare NHS Trust Mrs E complains that the Trust made a series of mistakes when she gave birth to her daughter in July … |
NHS in England | Closed | 31 Oct 2022 |
| P-001569 | Environment Agency Mr U complains the Environment Agency did not take enough action to stop a source of water contamination from entering … |
UK Government | Closed | 31 Oct 2022 |
| P-001646 | A GP practice in the Darlington area Mr A complains the Practice did not refer him to hospital when he had symptoms of a stroke. He says … |
NHS in England | Upheld | 31 Oct 2022 |
| P-001686 | Surrey and Sussex Healthcare NHS Trust Mr O complains the Trust did not properly assess his late wife and did not do a back scan in … |
NHS in England | Closed | 31 Oct 2022 |
| P-001647 | Avon and Wiltshire Mental Health Partnership NHS … Ms U complains about the delays, appropriateness, suitability and professionalism of the treatment she received from Avon and Wiltshire Mental … |
NHS in England | Not upheld | 31 Oct 2022 |
| P-001583 | Cambridgeshire and Peterborough Integrated Care S… Mrs A complains the ICS will not repay her legal fees for pursuing the NHS funded continuing healthcare (CHC) appeals … |
NHS in England | Closed | 31 Oct 2022 |