Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001858 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs M complained about poor care and treatment for her father, Mr L, including long waits, dehydration, wrong milk, rude … |
NHS in England | Closed | 30 Mar 2023 |
| P-001887 | University College London Hospitals NHS Foundatio… Mr R complained the Trust incorrectly stated his torn pectoral muscle was inoperable and refused surgery, despite a second opinion … |
NHS in England | Closed | 30 Mar 2023 |
| P-001865 | James Paget University Hospitals NHS Foundation T… Mrs G complained the Practice failed to diagnose Mr H's chickenpox and delayed advising her to call 999. She also … |
NHS in England | Upheld | 30 Mar 2023 |
| P-001918 | Driver & Vehicle Licensing Agency Mr A complained DVLA unreasonably refused to register his tractor with its original number plate, instead issuing an age-related registration, … |
UK Government | Closed | 30 Mar 2023 |
| P-001923 | UK Research and Innovation Dr A complained UKRI refused to invalidate one of the three peer reviews of her research proposal, which prevented her … |
UK Government | Closed | 29 Mar 2023 |
| P-001898 | A care home in the Birmingham area Mr O complained the care home did not regularly change his mother's incontinence pad or apply rash cream, which led … |
NHS in England | Closed | 29 Mar 2023 |
| P-001886 | The Princess Alexandra Hospital NHS Trust Ms E complained the Trust failed to diagnose premature ovarian insufficiency/perimenopause and prescribe HRT, worsening symptoms, impacting mental health, and … |
NHS in England | Closed | 28 Mar 2023 |
| P-001873 | Hampshire Hospitals NHS Foundation Trust Mr I complained the Trust failed to diagnose and treat meningitis promptly on 4, 5, and 6 September 2021, delaying … |
NHS in England | Closed | 28 Mar 2023 |
| P-001864 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr A complained the Trust delayed updating his PTSD/EUPD diagnoses, provided incorrect medication information to his GP, and a consultant … |
NHS in England | Closed | 28 Mar 2023 |
| P-002011 | Northampton General Hospital NHS Trust Miss I complained the Trust failed to recognise her established labour, did not examine her soon enough, failed to provide … |
NHS in England | Upheld | 28 Mar 2023 |
| P-001901 | East Sussex Healthcare NHS Trust Mrs O complained the Trust neglected her husband, Mr O, leading to an anastomotic leak and permanent stoma bag, and … |
NHS in England | Closed | 28 Mar 2023 |
| P-001856 | NHS England Mrs L complained NHS England's independent review panel wrongly upheld a decision that her mother, Mrs G, was ineligible for … |
NHS in England | Closed | 28 Mar 2023 |
| P-001870 | A dental practice in the York area Mr A complained the dental practice mishandled his complaint, as only the dentist he complained about responded, leading to distress … |
NHS in England | Closed | 28 Mar 2023 |
| P-001904 | Countess of Chester Hospital NHS Foundation Trust A doctor allegedly pushed an IUD into Ms E's womb during a 2015 procedure, causing a severe infection and requiring … |
NHS in England | Closed | 27 Mar 2023 |
| P-001921 | Independent Assessment Services Ms O complained IAS took too long to assess her for PIP, causing significant financial hardship, debt, and emotional distress … |
UK Government | Upheld | 27 Mar 2023 |
| P-001907 | Mersey Care NHS Foundation Trust Mrs E complained her son's OCD worsened because the Trust declined a funding letter for treatment and discharged him without … |
NHS in England | Closed | 27 Mar 2023 |
| P-001919 | HM Revenue and Customs Mr A complained HMRC is demanding repayment for a tax credit overpayment he believes resulted from a fraudulent claim by … |
UK Government | Closed | 27 Mar 2023 |
| P-001899 | A dental practice in the Barking and Dagenham area Mrs U complained a dentist drilled more than necessary when treating her broken filling, which resulted in the tooth breaking … |
NHS in England | Closed | 27 Mar 2023 |
| P-001877 | Hampshire and Isle of Wight Integrated Care Board Mrs T complained the ICB unfairly withdrew funding for fertility treatment after a private round, causing financial strain, distress, and … |
NHS in England | Closed | 24 Mar 2023 |
| P-001922 | Child Support Agency Mr L complained the CSA incorrectly calculated child maintenance, ignoring a court ruling and basing it on excessive work hours, … |
UK Government | Closed | 24 Mar 2023 |
| P-001854 | University College London Hospitals NHS Foundatio… Mrs R complained about a misdiagnosis in 2015, a later failure to offer treatment, and non-disclosure of MRI scan abnormalities … |
NHS in England | Closed | 24 Mar 2023 |
| P-001889 | Department for Work and Pensions Mr I complained DWP wrongly decided in 2013 he was ineligible for past Jobseeker's Allowance, causing him to be prosecuted … |
UK Government | Closed | 23 Mar 2023 |
| P-001910 | Student Loans Company Mr A complained the Student Loans Company incorrectly paid his daughter's student loan into an unknown bank account and provided … |
UK Government | Closed | 23 Mar 2023 |
| P-001888 | NHS England Mr B complained NHS England's IRP wrongly denied his late father eligibility for NHS-funded Continuing Healthcare between 2005-2010, causing family … |
NHS in England | Closed | 23 Mar 2023 |
| P-001875 | East Sussex Healthcare NHS Trust Miss X complained the Trust left her unattended during heavy bleeding in April 2021, leading to fainting, blood transfusions, and … |
NHS in England | Closed | 23 Mar 2023 |