Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001600 | HM Passport Office Mrs P complains HM Passport Office did not let her know her passport was no longer ‘valid’, meaning she could … |
UK Government | Closed | 28 Nov 2022 |
| P-001693 | Northampton General Hospital NHS Trust Mr O complains the Trust made mistakes while he was an inpatient. He says it wrongly removed a nasogastric (NG) … |
NHS in England | Closed | 25 Nov 2022 |
| P-001599 | A medical practice in the Colchester area Mrs U complains on behalf of her mother, Mrs A, that the organisations missed signs that Mrs A had organ … |
NHS in England | Closed | 25 Nov 2022 |
| P-001628 | A medical practice on the Isle of Wight Mrs T complains the Practice delayed restarting her vitamin B-12 injections after COVID-19 restrictions were lifted. She says the delays … |
NHS in England | Closed | 24 Nov 2022 |
| P-001595 | East and North Hertfordshire NHS Trust Mrs A complains the Trust delayed making a cancer referral for her husband, Mr A, and staff did not tell … |
NHS in England | Upheld | 24 Nov 2022 |
| P-001627 | South Central Ambulance Service NHS Foundation Tr… Mrs A complains on behalf of her mother, Mrs T, about what happened when she called 111 in January 2021. … |
NHS in England | Partly upheld | 22 Nov 2022 |
| P-001613 | A medical practice in the Gosport area Ms B complained about the care the Practice provided to her cousin, Mr V, in the months before he passed … |
NHS in England | Closed | 22 Nov 2022 |
| P-001626 | Lancashire and South Cumbria NHS Foundation Trust Mr U complains the Trust discharged Mr E from its mental health service although he still needed 24-hour care and … |
NHS in England | Closed | 22 Nov 2022 |
| P-001692 | A medical practice in the Calderdale area Ms X complains about the care the Practice gave to her sister, Ms Z. Ms X says the Practice arranged … |
NHS in England | Closed | 21 Nov 2022 |
| P-001597 | A medical practice in the Durham area Mrs N complains the Practice misdiagnosed her daughter with conjunctivitis but when she took her to A&E, she was diagnosed … |
NHS in England | Closed | 21 Nov 2022 |
| P-001618 | A medical practice in the Doncaster area Mr C complains the Practice did not refer him for the correct tests to look at the problems he was … |
NHS in England | Closed | 21 Nov 2022 |
| P-001685 | South Tees Hospitals NHS Foundation Trust Mr U complains about the delay in referring his wife to a cancer trial taking place near to where she … |
NHS in England | Closed | 21 Nov 2022 |
| P-001601 | King's College Hospital NHS Foundation Trust Mrs X complains the Trust led her husband, Mr X, to believe he would get treatment for his cancer, giving … |
NHS in England | Not upheld | 18 Nov 2022 |
| P-001623 | London North West University Healthcare NHS Trust Mr I complains that the Trust failed to record and look after his mother’s jewellery during her admission, which resulted … |
NHS in England | Closed | 17 Nov 2022 |
| P-001831 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr C complains the Trust delayed his spinal surgery twice and its communication was not good. He also complains about … |
NHS in England | Closed | 17 Nov 2022 |
| P-001833 | King's College Hospital NHS Foundation Trust Mr A complains the Trust did not do a blood clot removal operation correctly, so he had to be rushed … |
NHS in England | Closed | 16 Nov 2022 |
| P-001832 | Cambridge University Hospitals NHS Foundation Tru… Ms V complains about the Trust's care and treatment of her son in April 2018. She complains it did not … |
NHS in England | Closed | 15 Nov 2022 |
| P-001606 | A medical practice in the Plymouth area Mr O complains the Practice should have diagnosed him with asbestosis earlier by doing a CT scan and investigating his … |
NHS in England | Closed | 15 Nov 2022 |
| P-001834 | NHS England Dr U complains on behalf of his father, Mr U, about NHS England’s Independent Review Panel's decision that Mr U … |
NHS in England | Closed | 15 Nov 2022 |
| P-001691 | NHS England Mrs O complains about NHS England’s Independent Review Panel (IRP). On 9 March 2021, the IRP upheld the Integrated Care … |
NHS in England | Closed | 14 Nov 2022 |
| P-001603 | HM Revenue and Customs Mrs O complains about HMRC's decision not to retrospectively award her grants under the Self-employment Income Support Scheme in August … |
UK Government | Closed | 14 Nov 2022 |
| P-001625 | HM Revenue and Customs Mr R complains about the decision made not to apply discretion and cancel charges that have been made. |
UK Government | Closed | 14 Nov 2022 |
| P-001620 | University Hospitals of North Midlands NHS Trust Mrs A complains about her mother's, Mrs B's, end of life care saying the Trust did not give the right … |
NHS in England | Closed | 14 Nov 2022 |
| P-002006 | The Pensions Regulator Mr A complains about the decision not to publish a determination notice. |
UK Government | Not upheld | 14 Nov 2022 |
| P-001605 | A medical practice in the Cambridgeshire area Mrs P complains the Practice did not make a referral to the neurological rehabilitation team for her husband, Mr P. … |
NHS in England | Closed | 14 Nov 2022 |