Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001962 | Legal Aid Agency Mrs C complained the LAA wrongly granted legal aid to Mr X, who had financial means, and should not have … |
UK Government | Closed | 21 Apr 2023 |
| P-001939 | A nursing home in the Stoke on Trent area Mr I complained the nursing home failed to meet Mrs L's dietary needs, damaged her hearing aid, left her exposed … |
NHS in England | Closed | 21 Apr 2023 |
| P-001970 | Wrightington, Wigan and Leigh NHS Foundation Trust Ms S complained the Trust failed to support her complaint against another hospital by not requesting records or giving an … |
NHS in England | Closed | 20 Apr 2023 |
| P-001933 | South Tyneside and Sunderland NHS Foundation Trust Miss D complained about delayed medication, poor pressure care, insufficient mental health support, and basic nursing failings for her father, … |
NHS in England | Closed | 20 Apr 2023 |
| P-001969 | Walsall Healthcare NHS Trust Miss N and Mrs N complained the Trust ignored, did not examine, and failed to provide appropriate treatment for Mr … |
NHS in England | Closed | 19 Apr 2023 |
| P-001952 | A practice in the Birmingham area Mrs A complained that after a cortisone injection for her trigger finger, her symptoms worsened, causing significant pain, limited movement, … |
NHS in England | Closed | 17 Apr 2023 |
| P-001938 | Imperial College Healthcare NHS Trust Mr O complained the Trust failed to prescribe isotretinoin for his buttock folliculitis and mishandled his complaint by not responding … |
NHS in England | Closed | 17 Apr 2023 |
| P-001959 | HM Revenue and Customs Dr N complained that HMRC treated her like a criminal over underpaid tax, causing significant distress, and she wants the … |
UK Government | Closed | 14 Apr 2023 |
| P-001943 | Cambridge University Hospitals NHS Foundation Tru… Mrs H complained about her husband's catheter bursting, premature discharge, and poor communication about his palliative and terminal diagnosis, causing … |
NHS in England | Closed | 14 Apr 2023 |
| P-001928 | A practice in the Essex area Ms U complained about issues with medication prescriptions (missing items, no verbal requests), unsupportive GP care for suicidal feelings, lack … |
NHS in England | Closed | 14 Apr 2023 |
| P-001953 | A practice in the Durham area Mrs O complained the Practice failed to diagnose her mother's heart failure or prescribe medication despite reported symptoms, and staff … |
NHS in England | Closed | 13 Apr 2023 |
| P-001963 | Walsall Healthcare NHS Trust Miss G complained the Trust wrongly placed her uncle on end-of-life care for kidney failure, prescribed incorrect medication, and neglected … |
NHS in England | Closed | 12 Apr 2023 |
| P-001937 | London Ambulance Service NHS Trust Mr X complained the ambulance arrived too late for his brother, who subsequently died, alleging the Trust should have sent … |
NHS in England | Closed | 11 Apr 2023 |
| P-001958 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complained his father contracted COVID-19 in hospital and later died, alleging the Trust failed to implement compulsory asymptomatic … |
NHS in England | Not upheld | 6 Apr 2023 |
| P-001960 | Whittington Health NHS Trust Mr E complained about inappropriate treatment in the emergency department after an assault, specifically a doctor's language and use of … |
NHS in England | Closed | 5 Apr 2023 |
| P-001929 | Lewisham and Greenwich NHS Trust Ms T complained about a nurse's response to her mother's seizure, medication management, and delays in diagnosing meningoencephalitis, alongside poor … |
NHS in England | Partly upheld | 5 Apr 2023 |
| P-001957 | Croydon Health Services NHS Trust Mr G complained the Trust's decision to stop his sister's antibiotics despite working blood results caused her death, questioning the … |
NHS in England | Closed | 5 Apr 2023 |
| P-001955 | Calderdale and Huddersfield NHS Foundation Trust Mr H complained the Trust failed to manage his mother's weight and delayed diagnosing her broken knee, shortening her life … |
NHS in England | Closed | 5 Apr 2023 |
| P-001972 | Royal Devon University Healthcare NHS Foundation … Ms D complained about the 2014 prescription of Isotretinoin for acne rosacea, alleging it caused severe side effects affecting her … |
NHS in England | Closed | 4 Apr 2023 |
| P-001964 | A practice in the Stockton-on-Tees area Mrs O complained the Practice ignored her requests for an emergency appointment for excruciating back pain, provided unsuitable information, and … |
NHS in England | Closed | 4 Apr 2023 |
| P-001914 | Imperial College Healthcare NHS Trust Mr A complained the Trust mishandled his post-foot surgery care, including an improperly performed TWOC procedure, and delays in subsequent … |
NHS in England | Upheld | 31 Mar 2023 |
| P-001896 | Manchester University NHS Foundation Trust Miss and Mrs B complained CAMHS delayed diagnosing Miss B with disruptive mood dysregulation disorder, and inadequately explained a referral, … |
NHS in England | Upheld | 31 Mar 2023 |
| P-001917 | South West Yorkshire Partnership NHS Foundation T… Mr A complained the Trust delayed referring him to secondary psychological treatment since 2014, leading to extended anxiety, depression, repeated … |
NHS in England | Not upheld | 30 Mar 2023 |
| P-001916 | Department for Business, Energy and Industrial St… Ms E complained DBEIS delayed changing her Green Homes Grant Scheme vouchers and wrongly rejected her changes due to a … |
UK Government | Closed | 30 Mar 2023 |
| P-001859 | East and North Hertfordshire NHS Trust Mrs N complained the Hospital Trust provided inappropriate care in the ED, including inadequate examination, missed sepsis, premature discharge without … |
NHS in England | Upheld | 30 Mar 2023 |