Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001845 | Walsall Healthcare NHS Trust Miss E complains about how the Trust looked after her mother. She says it did not protect her from catching … |
NHS in England | Closed | 16 Dec 2022 |
| P-001656 | University Hospital Southampton NHS Foundation Tr… Mrs H complains the Trust did not do an MRI scan when she was taken to hospital and failed to … |
NHS in England | Closed | 15 Dec 2022 |
| P-001649 | Cambridgeshire and Peterborough Integrated Care S… Miss O complains about the ICS's decision to decline her application for excess skin to be removed from her body. |
NHS in England | Closed | 15 Dec 2022 |
| P-001680 | Gateshead Health NHS Foundation Trust Mrs T complains about her mother's inpatient stay at the Trust from 21 January to her discharge on 29 January … |
NHS in England | Closed | 14 Dec 2022 |
| P-001660 | Northern Care Alliance NHS Foundation Miss H complains about the care the Trust gave to her mother between 8 June and 9 July 2021, when … |
NHS in England | Closed | 14 Dec 2022 |
| P-001661 | HM Revenue and Customs Mrs L complains that HMRC processed her child benefit claim form but did not update her bank details and therefore … |
UK Government | Closed | 14 Dec 2022 |
| P-001668 | Nottinghamshire Healthcare NHS Foundation Trust Mr X complains the district nurse did not attend to his mother on 7 June 2021 when he was concerned … |
NHS in England | Closed | 13 Dec 2022 |
| P-001674 | A medical practice in the Hampshire area Mr A complains the Practice did not recognise his symptoms and failed to diagnose giant cell arteritis (a condition that … |
NHS in England | Closed | 13 Dec 2022 |
| P-001662 | Medway NHS Foundation Trust Mrs C complains about the care and treatment the Trust gave to her mother-in-law between 1 September 2019 and 28 … |
NHS in England | Not upheld | 12 Dec 2022 |
| P-001844 | South Tyneside and Sunderland NHS Foundation Trust Ms E complains about the Trust's maternity ward saying it should have offered her a caesarean section. She also complains … |
NHS in England | Closed | 12 Dec 2022 |
| P-001846 | Newmedica Mr Y complains about his care and treatment after a left eye cataract removal. He says Newmedica did not seal … |
NHS in England | Closed | 9 Dec 2022 |
| P-001664 | Primary Care Support England Miss O complains that Primary Care Support England redacted sections of her medical records before releasing them to her. |
NHS in England | Closed | 9 Dec 2022 |
| P-001670 | Sheffield Teaching Hospital NHS Foundation Trust Mr R complains the Trust’s discharge arrangements for his mother were premature and not put in place correctly. He says … |
NHS in England | Closed | 9 Dec 2022 |
| P-001672 | A medical practice in the Staffordshire area Mr R complains the Practice failed to spot signs he had deep vein thrombosis and was at risk of pneumonia. … |
NHS in England | Closed | 8 Dec 2022 |
| P-001659 | Gloucestershire Hospitals NHS Foundation Trust Mrs H complains the Trust radiologist failed to identify epidural thoracic disease in her husband's vertebra when it did a … |
NHS in England | Closed | 7 Dec 2022 |
| P-001629 | Derby and Derbyshire Integrated Care Board Mrs A complains the Integrated Care Board, ICB, (previously the Clinical Support Unit) decided her father, Mr O, was not … |
NHS in England | Closed | 30 Nov 2022 |
| P-001688 | Leeds Teaching Hospitals NHS Trust Mrs A complains about aspects of the Trust's service. She says it did not monitor her husband properly and did … |
NHS in England | Closed | 30 Nov 2022 |
| P-001608 | A medical practice in the Havering area Miss L complains the GP Practice failed to diagnose her father’s lung cancer for eleven months. When he was diagnosed … |
NHS in England | Closed | 30 Nov 2022 |
| P-001619 | East and North Hertfordshire NHS Trust Ms KN complains on behalf of her mother, Mrs K, about the Trust's care and treatment in the A&E department. … |
NHS in England | Upheld | 30 Nov 2022 |
| P-001610 | HM Revenue and Customs Mr Y complains HMRC did not tell him he was eligible to apply for the fourth Self-employment Income Support Scheme … |
UK Government | Closed | 30 Nov 2022 |
| P-001598 | Dartford and Gravesham NHS Trust Ms K complains the Trust misdiagnosed a polyp in her womb. She says a consultant gynaecologist referred her for a … |
NHS in England | Closed | 30 Nov 2022 |
| P-001697 | North West Anglia NHS Foundation Trust Mrs S complains about the end-of-life care the Trust gave to her husband. |
NHS in England | Closed | 30 Nov 2022 |
| P-001630 | Oxford Health NHS Foundation Trust Mx U complains the Trust did not put them on the waiting list for an ADHD assessment. They also say … |
NHS in England | Closed | 29 Nov 2022 |
| P-001617 | Guy's and St Thomas' NHS Foundation Trust Ms A complains about the Trust refusing her orthodontic treatment to improve the contact between her teeth and to improve … |
NHS in England | Closed | 28 Nov 2022 |
| P-001600 | HM Passport Office Mrs P complains HM Passport Office did not let her know her passport was no longer ‘valid’, meaning she could … |
UK Government | Closed | 28 Nov 2022 |