Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001702 | HM Revenue and Customs Mr O complains HMRC incorrectly offset VAT repayments in 2018/19 to his outstanding liabilities from 2013/14. He says these liabilities … |
UK Government | Closed | 3 Jan 2023 |
| P-001681 | NHS England Midlands and East Mrs N complains about NHS England’s decision not to hold an Independent Review Panel (IRP) when considering whether her mother … |
NHS in England | Closed | 30 Dec 2022 |
| P-001696 | NHS England Ms O complains about NHS England's Independent Review Panel (IRP) decision that her mother-in-law was not eligible for continuing healthcare … |
NHS in England | Closed | 29 Dec 2022 |
| P-001837 | HCRG Care Group Miss Z complains HCRG refused to listen her concerns and cancelled her son’s autism spectrum disorder (ASD) assessment within weeks … |
NHS in England | Closed | 29 Dec 2022 |
| P-001671 | Department for Business, Energy and Industrial St… Mrs O complains the Department for Business, Energy and Industrial Strategy refused to extend the expiry date of her Green … |
UK Government | Closed | 23 Dec 2022 |
| P-001663 | Manchester University NHS Foundation Trust Mrs R complains the rheumatology team failed to monitor her medication and did not offer any support for managing the … |
NHS in England | Closed | 22 Dec 2022 |
| P-001679 | HM Courts and Tribunals Service Mr L complains HMCTS could not locate a form, which led to a default judgement being issued and caused a … |
UK Government | Closed | 22 Dec 2022 |
| P-001650 | A dental practice in the Newcastle area Mrs U complains about the Practice's dental treatment saying it fitted a temporary bridge but left a gap between her … |
NHS in England | Closed | 22 Dec 2022 |
| P-001666 | Wye Valley NHS Trust Ms A complains the Trust failed to do surgery on her injured knee and it gave incorrect advice. |
NHS in England | Closed | 21 Dec 2022 |
| P-001657 | Office of Gas and Electricity Markets Mr E complains about the refusal of his Non-Domestic Renewable Heat Incentive Scheme application. |
UK Government | Closed | 21 Dec 2022 |
| P-001654 | West Hertfordshire Hospitals NHS Trust Mr O complains the Trust failed to diagnose his wife’s abdominal cancer at the earliest opportunity. |
NHS in England | Closed | 21 Dec 2022 |
| P-001836 | Information Commissioner's Office Mr T complains the Information Commissioner’s Office applied an incorrect burden of proof when considering his complaint between September and … |
UK Government | Closed | 21 Dec 2022 |
| P-001655 | University Hospitals Coventry and Warwickshire NH… Mrs O complains about the care and treatment her daughter received from the Trust when she had issues with her … |
NHS in England | Closed | 21 Dec 2022 |
| P-001673 | University Hospitals of Derby and Burton NHS Foun… Mrs V complains about the care and treatment her late father had from the Trust between September 2018 and March … |
NHS in England | Closed | 20 Dec 2022 |
| P-001658 | Department for Work and Pensions Mrs O complains about the way DWP managed aspects of the Access to Work (ATW) scheme when she and her … |
UK Government | Closed | 20 Dec 2022 |
| P-001653 | University Hospitals Coventry and Warwickshire NH… Mr P complains the Trust did not tell him or his family about his daughter's skin damage when she was … |
NHS in England | Partly upheld | 20 Dec 2022 |
| P-001665 | A medical practice in the Stoke on Trent area Mrs A complains the Practice gave her inaccurate information about the eligibility criteria for NHS funded fertility treatment. |
NHS in England | Closed | 20 Dec 2022 |
| P-001677 | Manchester University NHS Foundation Trust Mrs U complains the Trust did not get proper consent for a procedure on her eye and did not do … |
NHS in England | Closed | 19 Dec 2022 |
| P-001652 | Medway NHS Foundation Trust Mrs M complains the Trust did not test her mother for COVID-19 before discharging her. She also complains the Trust … |
NHS in England | Closed | 19 Dec 2022 |
| P-001669 | A medical practice in the Richmond area Ms E complains about the care and treatment her mother had from the Practice. She says the Practice did not … |
NHS in England | Closed | 19 Dec 2022 |
| P-001667 | A dental practice in the Redbridge area Mrs H complains about the Practice's treatment of her daughter's teeth. She says her daughter's teeth have been permanently damaged, … |
NHS in England | Closed | 19 Dec 2022 |
| P-001978 | Mid Yorkshire Hospitals NHS Trust Mrs A complains the Trust failed to identify and treat her husband's stroke quickly enough. She also complains about the … |
NHS in England | Upheld | 19 Dec 2022 |
| P-001678 | The Royal Marsden NHS Foundation Trust Mr E complains the Trust did not tell him about inconclusive biopsy results and did not give him the choice … |
NHS in England | Closed | 16 Dec 2022 |
| P-001676 | A medical practice in the Coventry area Miss D complains the Practice did not fully examine her mother or give her the right treatment. She also says … |
NHS in England | Closed | 16 Dec 2022 |
| P-001845 | Walsall Healthcare NHS Trust Miss E complains about how the Trust looked after her mother. She says it did not protect her from catching … |
NHS in England | Closed | 16 Dec 2022 |