Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001950 | A practice in the Stockton-on-Tees area Mr E complained a GP was aggressive and refused referrals for an IBS specialist or a biopsy during a May … |
NHS in England | Closed | 28 Apr 2023 |
| P-001927 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complained about her late father's care, citing multiple ward moves, lost hearing aids, poor communication, delayed end-of-life information, … |
NHS in England | Closed | 28 Apr 2023 |
| P-003282 | Somerset NHS Foundation Trust Mrs L complained about inadequate consent for a breast biopsy, failure to disclose a complication (a new lump) immediately, and … |
NHS in England | Partly upheld | 28 Apr 2023 |
| P-001936 | Mid Cheshire Hospitals NHS Foundation Trust Mrs O complained the Trust delayed her husband's CT scan and biopsy, failed to provide medication, and gave no follow-up … |
NHS in England | Closed | 28 Apr 2023 |
| P-002007 | HM Courts and Tribunals Service Ms E complained HMCTS did not consider her availability when setting a court date and sent a payment request to … |
UK Government | Closed | 28 Apr 2023 |
| P-001942 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss A complained the Trust incorrectly analyzed a lumbar puncture in July 2021, failing to notice abnormal cells until she … |
NHS in England | Closed | 28 Apr 2023 |
| P-001961 | A practice in the Hillingdon area Mr A complained the Practice failed to properly close B's head wound and did not provide adequate advice on its … |
NHS in England | Closed | 28 Apr 2023 |
| P-001940 | A practice in the Buckinghamshire area Mrs E complained the Practice failed to fully investigate Mr R’s symptoms, perform necessary investigations, refer him to hospital, or … |
NHS in England | Closed | 28 Apr 2023 |
| P-001965 | Slough Borough Council Miss S complained the ICB underfunded her personal health budget, provided an unqualified carer causing inadequate care during a seizure, … |
NHS in England | Closed | 27 Apr 2023 |
| P-001956 | Homerton Healthcare NHS Foundation Trust Mrs Y complained the Trust failed to inform her and her husband about his cancer diagnosis and terminal prognosis, and … |
NHS in England | Closed | 27 Apr 2023 |
| P-001930 | United Lincolnshire Hospitals NHS Trust Mr L complained the Trust mismanaged his late wife's vulnerability and treatment, failed to communicate with him, restricted visits, and … |
NHS in England | Closed | 27 Apr 2023 |
| P-001948 | A practice in the Surrey area Mr B complained a GP failed to properly examine his abdomen and bladder for severe pain, leading to prolonged suffering … |
NHS in England | Closed | 27 Apr 2023 |
| P-001967 | Birmingham and Solihull Integrated Care Board Miss O complained about the ICB's decision to deny financial support, delays in a CHC assessment, and threats to withdraw … |
NHS in England | Closed | 27 Apr 2023 |
| P-001946 | A dental practice in the Essex area Mrs U complained her daughter's braces were removed prematurely, leaving her teeth misaligned, causing jaw pain, and affecting her confidence. |
NHS in England | Closed | 27 Apr 2023 |
| P-001951 | Student Loans Company Miss E complained the Independent Assessor failed to resolve her childcare provider's refusal to provide details for grant reimbursement or … |
UK Government | Closed | 26 Apr 2023 |
| P-001944 | HM Revenue and Customs Mrs U complained HMRC was recovering tax credit overpayment despite its error, arguing exceptional circumstances meant she should not repay … |
UK Government | Closed | 26 Apr 2023 |
| P-001949 | United Lincolnshire Hospitals NHS Trust Mrs N complained the Trust administered a hepatitis B injection incorrectly and gave wrong information on side effects, causing prolonged … |
NHS in England | Closed | 26 Apr 2023 |
| P-001968 | Mid Yorkshire Hospitals NHS Trust Mr H complained the Trust missed diagnosing and delayed treating an infected dental abscess, leading to a brain infection and … |
NHS in England | Closed | 26 Apr 2023 |
| P-001966 | Chesterfield Royal Hospital NHS Foundation Trust The Trust allegedly reported Ms W to social services for 'unexplained bruising' on her son's feet, which were routine heel … |
NHS in England | Closed | 25 Apr 2023 |
| P-001934 | Nottinghamshire Healthcare NHS Foundation Trust Ms H complained about various failings in Ms A's care, including delayed sheet changes, inadequate personal care, rude staff, missed … |
NHS in England | Closed | 25 Apr 2023 |
| P-001971 | Walsall Healthcare NHS Trust Miss U was allegedly sent home from the emergency department without examination or treatment for severe pain after a sports … |
NHS in England | Closed | 25 Apr 2023 |
| P-001977 | A practice in the Dudley area Dr A allegedly refused a home visit, poorly assessed Mr E, and missed stroke/COVID-19 signs. The Trust reportedly failed to … |
NHS in England | Not upheld | 25 Apr 2023 |
| P-001954 | North Middlesex University Hospital NHS Trust Mr N complained the Trust failed to timely treat his heart condition with a stent procedure, which he believes led … |
NHS in England | Closed | 25 Apr 2023 |
| P-001945 | Driver and Vehicle Licensing Agency Mr U complained about the excessive time DVLA took to complete medical checks for his Group 2 driving licence, causing … |
UK Government | Closed | 24 Apr 2023 |
| P-001976 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complained about the Trust's medication management for Ms A (too much glucose, missed meds, failed blood thinning), a … |
NHS in England | Closed | 24 Apr 2023 |