Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005024 | A practice in the Southend-on-Sea area Mrs B says her husband's GP Practice failed to diagnose symptoms of a stroke in the weeks before his death. |
NHS in England | Closed | 11 Mar 2026 |
| P-005020 | Royal Free London NHS Foundation Trust Mr L complains that in May 2024 the Trust did not provide the right ear plugs for an MRI scan. … |
NHS in England | Closed | 11 Mar 2026 |
| P-005021 | Croydon Health Services NHS Trust Mr U complained the Trust did not put in place an effective secretion management plan for his mother, Mrs V … |
NHS in England | Closed | 11 Mar 2026 |
| P-005022 | A practice in the Chichester area Mr R complains that, in May 2024, a GP at the Practice failed to appropriately investigate and treat Mrs R’s … |
NHS in England | Closed | 11 Mar 2026 |
| P-005023 | University Hospitals Sussex NHS Foundation Trust Mr R complains about the care and treatment of his late grandmother from University Hospitals Sussex NHS Foundation Trust from … |
NHS in England | Partly upheld | 11 Mar 2026 |
| P-005011 | Seashell Trust Mrs A complains a Charity) in Stockport placed her son in the respite house with a peer o despite her … |
NHS in England | Closed | 10 Mar 2026 |
| P-005010 | National Crime Agency Mr L complains that the National Crime Agency (NCA) failed to provide his MP with a substantive response to their … |
UK Government | Closed | 10 Mar 2026 |
| P-005013 | Royal Devon University Healthcare NHS Foundation … Mrs A complains the Trust did not assess her father properly and should not have allowed him to eat solid … |
NHS in England | Closed | 10 Mar 2026 |
| P-005015 | An independent provider in the City of Westminste… Miss A complains about the care and treatment she received from an independent provider of NHS services for endometriosis. |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005018 | Suffolk and North East Essex Integrated Care Board Mr L complains his GP declined a shared care agreement to prescribe hormones based on flawed advice given by West … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005016 | An independent provider in the Blackpool area Ms N complains about the care and treatment the Provider gave to her mother, Mrs C, in 2024. She says … |
NHS in England | Closed | 10 Mar 2026 |
| P-005017 | Children and Family Court Advisory and Support Se… Miss P complains about the Children and Family Court Advisory and Support Service (Cafcass). She complains the Family Court Adviser's … |
UK Government | Closed | 10 Mar 2026 |
| P-005014 | Mersey and West Lancashire Teaching Hospitals NHS… Dr P complains about the care and treatment the Trust provided to his son, Mr P, during an inpatient admission … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-005012 | HM Revenue and Customs Mr Q complains that HMRC has not provided an appropriate remedy to recognise its failure to process a Corporation Tax … |
UK Government | Closed | 10 Mar 2026 |
| P-005019 | Department for Work and Pensions Mr C complains that DWP failed to create and issue any documentation relating to his Universal Credit (UC) advance payment … |
UK Government | Closed | 10 Mar 2026 |
| P-005007 | University College London Hospitals NHS Foundatio… Miss P had DBS surgery at Trust A. She complains about the outcome of her DBS surgery, the record keeping … |
NHS in England | Closed | 9 Mar 2026 |
| P-005009 | ADHDNET Miss H complains that between 17 April and 1 June 2025, ADHDnet caused delays and confusion in her care, including … |
NHS in England | Closed | 9 Mar 2026 |
| P-005006 | Child Maintenance Service (CMS) Mrs R is complaining about the Child Maintenance Service (CMS) for failing to secure consistent payments towards arrears on her … |
UK Government | Closed | 9 Mar 2026 |
| P-005008 | A practice in the Tower Hamlets area Mr P complains between 2021 and 2024 a Practice in the London Borough (the Practice) mismanaged his medication. He also … |
NHS in England | Closed | 9 Mar 2026 |
| P-005005 | Prisons and Probation Ombudsman Mr D complains about how PPO investigated and addressed his complaint regarding a loss of his property. |
UK Government | Closed | 9 Mar 2026 |
| P-005002 | Child Maintenance Service (CMS) Miss B complains that CMS closed her case without collecting the outstanding arrears and leaving her without access to her … |
UK Government | Closed | 6 Mar 2026 |
| P-004995 | Department for Work and Pensions Miss N complains about the service she received from DWP. Miss N complains DWP misinformed her about her State Pension … |
UK Government | Closed | 6 Mar 2026 |
| P-005000 | A practice in the Bromley area Mrs A complains about the HRT treatment she received from her GP practice. She also complains about the Practice's complaint … |
NHS in England | Closed | 6 Mar 2026 |
| P-004999 | Chesterfield Royal Hospital NHS Foundation Trust Mrs E is unhappy with the care and treatment received from Chesterfield Royal Hospital NHS Foundation Trust when she received … |
NHS in England | Closed | 6 Mar 2026 |
| P-004998 | An independent provider in the City of Bristol ar… Mrs E complains about the care and treatment a private ambulance company (contracted by South Western Ambulance Service NHS Foundation … |
NHS in England | Partly upheld | 6 Mar 2026 |