Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005270 | Berkshire Healthcare NHS Foundation Trust Mrs M complained Trust A did not disclose her MND practitioner was new, incorrectly recorded end-of-life wishes, and a consultant … |
NHS in England | Closed | 22 Apr 2026 |
| P-005267 | Home Office Mr A complained his Windrush Compensation application was rejected due to missing old documents, and the Home Office provided misleading … |
UK Government | Closed | 22 Apr 2026 |
| P-005272 | An independent provider in the North Tyneside area Mrs P complained an independent service provided inappropriate advice and care during phone calls while her husband had a subarachnoid … |
NHS in England | Closed | 22 Apr 2026 |
| P-005268 | Maidstone and Tunbridge Wells NHS Trust Mr H complained the Trust delayed his knee surgery beyond recommended times and wrongly prevented him from using his medical … |
NHS in England | Closed | 22 Apr 2026 |
| P-005265 | HM Courts and Tribunals Service Mr I complained HMCTS lost his Help with Fees application and fee, failed to respond to his complaint promptly, and … |
UK Government | Closed | 21 Apr 2026 |
| P-005258 | A practice in the Sheffield area Mr H complained the Practice denied him proxy access to his daughter's medical records and refused her access to services, … |
NHS in England | Closed | 21 Apr 2026 |
| P-005262 | A practice in the King's Lynn and West Norfolk ar… Ms R complained the Practice declined to visit her mother at home in December 2022, leading to her hospital admission … |
NHS in England | Closed | 21 Apr 2026 |
| P-005261 | Department for Work and Pensions Mr D complained the DWP mishandled his benefits, wrongly assessing PIP, misadvising him onto UC, failing to carry out supersession, … |
UK Government | Closed | 21 Apr 2026 |
| P-005260 | The Dudley Group NHS Foundation Trust Mr R complained about poor investigation and treatment of his mother's heart condition, delayed SALT assessment, failure to treat sepsis, … |
NHS in England | Partly upheld | 21 Apr 2026 |
| P-005264 | Legal Aid Agency Mr E complained the Legal Aid Agency pursued him for a debt of £3,586.50 due to an incorrect change of … |
UK Government | Closed | 21 Apr 2026 |
| P-005259 | Medway NHS Foundation Trust Miss N complained the Trust failed to update next of kin details, incorrectly recorded MRSA, left her mother in pain … |
NHS in England | Closed | 21 Apr 2026 |
| P-005263 | East Lancashire Hospitals NHS Trust Mrs U complained the Trust misdiagnosed her with chronic pancreatitis in 2019 and failed to communicate correct CT scan results … |
NHS in England | Closed | 21 Apr 2026 |
| P-005254 | Manchester University NHS Foundation Trust Mr F complained the NCA perforated his wife's oesophagus during a procedure, and MFT prematurely discharged her, leading to ongoing … |
NHS in England | Closed | 20 Apr 2026 |
| P-005255 | An independent provider in the Merton area Ms G complained a consultant performed a sacrocolpopexy operation without correct diagnosis or testing, causing a perineal hernia and leading … |
NHS in England | Closed | 20 Apr 2026 |
| P-005251 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complained the Trust performed surgery causing detrimental effects, dismissed her pain, recorded inaccurate notes, discharged her too early, … |
NHS in England | Closed | 20 Apr 2026 |
| P-005252 | North Bristol NHS Trust Mr I complained the Trust charged him and his wife for fertility investigations without prior notification, despite being explicitly told … |
NHS in England | Closed | 20 Apr 2026 |
| P-005256 | Midlands Partnership University NHS Foundation Tr… Mrs Q complained the Trust delayed transferring her daughter, Miss V, to a different clinician and ignored letters from her … |
NHS in England | Closed | 20 Apr 2026 |
| P-005257 | South East Coast Ambulance Service NHS Foundation… Mr E complained the Trust did not categorise his calls as an emergency, delaying an ambulance for his mother, Mrs … |
NHS in England | Closed | 20 Apr 2026 |
| P-005253 | Barnsley Hospital NHS Foundation Trust Mrs A complained the Trust disconnected her husband’s oxygen, which caused a sudden deterioration in his condition and led to … |
NHS in England | Upheld | 20 Apr 2026 |
| P-005241 | An independent provider in the Hillingdon area Ms Y complains Harrow Health CIC mismanaged her ADHD assessment, recording incorrect information and resulting in an incorrect outcome. |
NHS in England | Closed | 19 Apr 2026 |
| P-005239 | Avon and Wiltshire Mental Health Partnership NHS … Mrs E complains the Trust wrongly removed her daughter's support, insisted on financial control without adequate help, and wrongly discharged … |
NHS in England | Closed | 19 Apr 2026 |
| P-005240 | North West Anglia NHS Foundation Trust The Trust missed a CT scan opportunity, treated his wife for heart failure she didn't have, didn't fully investigate symptoms, … |
NHS in England | Closed | 19 Apr 2026 |
| P-005248 | Department for Work and Pensions DWP provided contradictory pension forecasts, inaccurately recorded entitlements, and gave incorrect advice on voluntary contributions, causing distress and financial difficulties. |
UK Government | Closed | 19 Apr 2026 |
| P-005244 | South East Coast Ambulance Service NHS Foundation… Mrs N complained a GP practice, Community Trust, and Ambulance Trust failed to provide appropriate care for her husband, causing … |
NHS in England | Not upheld | 19 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains DWP failed to contact her about an overpayment, inappropriately issued Direct Earnings Attachments, and continued recovery. ICE … |
UK Government | Closed | 19 Apr 2026 |