Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Mrs B complained the Trust made a DNR decision without family consent, administered Oramorph against wishes, failed to maintain fluids/nutrition, and prevent pressure sores for her father.
AI-generated summary Mr Y complained the ICB failed to pay interest when reimbursing his wife's care costs, causing financial disadvantage.
AI-generated summary Mrs L complained the Home Office repeatedly failed to holistically assess harm and evidence in her Windrush Compensation Scheme claims, causing systemic delays and flawed decisions.
AI-generated summary Mr H complained Cafcass falsely alleged he planned to abduct his son, leading to childcare changes and loss of contact, with no call recording available.
AI-generated summary Mr A complained HMCTS mishandled his appeal, causing delays and failing to communicate the judge's reasoning. He also alleged poor complaint handling.
AI-generated summary Mr O disputed a tax underpayment, complaining HMRC failed to exercise discretion and write it off under ESC A19, causing him stress.
AI-generated summary Ms U complained the Practice refused to prescribe hormone therapy post-gender reassignment surgery, leading to untreated hypogonadism, health risks, and distress.
AI-generated summary Miss N complained about delayed antibiotic treatment for C-diff and improperly dressed skin tears for her father, allegedly contributing to his death.
AI-generated summary Mrs P complained the Trust wrongly raised safeguarding concerns about her daughter, accusing her of fabricating illness, which caused Mrs P significant stress.
AI-generated summary Mrs Y complained the Trust delayed further investigations after a concerning PET-CT scan, missing an earlier diagnosis of her husband's cancer, leading to his death.
AI-generated summary Mrs A complained about MoJ's oversight of MedCo, alleging use of a medical expert with a poor record, leading to incorrect advice and insufficient compensation.
AI-generated summary Ms R complained about multiple failings in her husband's care and treatment, including delayed scans, untreated abnormalities, and poor discharge planning, leading to his death.
AI-generated summary Miss N alleged the Trust delayed antibiotic treatment for C-diff and improperly dressed skin tears for her father, contributing to his death.
Mr E is unhappy with the care and treatment provided when the Trust detained him under the Mental Health Act
AI-generated summary Ms X complained the SLC deemed her ineligible for student support and demanded repayment, alleging unfair penalisation and recording her on CIFAS.
AI-generated summary Ms X complained the Trust repeatedly missed opportunities to diagnose and treat her symptoms, delayed surgery, and provided incorrect information about her endometriosis.
AI-generated summary Mr H complained NHS England wrongly upheld the ICB's decision that his mother was not eligible for CHC funding, alleging it failed to act in line with the National Framework.
AI-generated summary Mrs A complained about inadequate end-of-life care for her husband regarding medication issues from his GP and Community Health Trust, and delayed cancer diagnosis by the hospital.
AI-generated summary Mr G complained about inaccurate reporting of his father's CT scan, delaying gastric cancer diagnosis, and poor clinical decision-making regarding further imaging.
AI-generated summary Ms J complained the Home Office Windrush Compensation Scheme wrongly denied her claim for homelessness and impact on life categories, despite her provided evidence.
AI-generated summary Miss R complained the Trust did not prioritise her gallstone issues, failed to remove her gallbladder during admission, and discharged her too early, leading to private surgery.
AI-generated summary A wife complained about disorganised end-of-life medication care by a practice and Norfolk Community Health and Care NHS Trust, and delayed cancer diagnosis by another Trust.
AI-generated summary Mr A complained about the Trust's care for his father, Mr L, alleging a consultant proceeded with chemotherapy when he was too frail and another cancelled a planned hospital admission.
AI-generated summary Mr P complained about excessive waiting times for pilonidal sinus surgery due to a cancelled appointment, causing intolerable pain and leading him to seek private treatment.
AI-generated summary Mrs R complained the first Trust misdiagnosed her father's heart attack, leading to a second attack and premature death, and the second Trust provided poor dietary care.