Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001740 | NHS England Mrs H complains NHS England’s Independent Review Panel (IRP) did not find her mother, Mrs T, eligible for NHS funded … |
NHS in England | Closed | 13 Jan 2023 |
| P-001716 | Birmingham and Solihull Integrated Care Board Mrs W complains the ICB will not complete a continuing healthcare retrospective review of her late mother in law’s needs … |
NHS in England | Closed | 13 Jan 2023 |
| P-001709 | A dental practice in the Leicester area Mrs L complains about how the Practice treated her tooth pain and throbbing. She says the Practice incorrectly fitted a … |
NHS in England | Not upheld | 12 Jan 2023 |
| P-001842 | The Priory Hospital Miss O complains the Hospital recorded her weight falsely and this affected her physical and mental health. |
NHS in England | Closed | 12 Jan 2023 |
| P-001742 | University Hospitals of North Midlands NHS Trust Mr A complains the Practice did not correctly examine his mother, order the right tests or refer her to the … |
NHS in England | Closed | 11 Jan 2023 |
| P-001733 | Wirral University Teaching Hospital NHS Foundatio… Mrs A complains the Trust should not have discharged her husband on 21 January 2021. She says her husband was … |
NHS in England | Closed | 11 Jan 2023 |
| P-001840 | Cornwall Partnership NHS Foundation Trust Mrs H complains about the Trust's service between 2017 and 2021. She complains it did not follow clinical guidelines to … |
NHS in England | Closed | 11 Jan 2023 |
| P-001755 | HM Revenue and Customs Mr D complains HMRC wrongly decided to recover underpayments of tax for the tax years 2018-2019, 2019-2020 and 2020-2021. |
UK Government | Closed | 11 Jan 2023 |
| P-001772 | Greater Manchester Integrated Care Mrs A complains the ICB misdiagnosed her son's skin condition. She also complains the same dermatologist gave a second opinion … |
NHS in England | Closed | 10 Jan 2023 |
| P-001759 | A practice in the Lancashire area Mrs A complains the Practice did not listen to her husband's symptoms and misdiagnosed him with an ear infection when … |
NHS in England | Closed | 10 Jan 2023 |
| P-001722 | Leeds Teaching Hospitals NHS Trust Miss I complains Trust staff used excessive force and pinned her partner, Mr E, down after he asked to go … |
NHS in England | Closed | 10 Jan 2023 |
| P-001751 | Royal United Hospitals Bath NHS Foundation Trust Mr D complains the Trust did not give him appropriate information about the risks of a colonoscopy and a polypectomy … |
NHS in England | Partly upheld | 10 Jan 2023 |
| P-001769 | Royal Berkshire NHS Foundation Trust Dr R complains about the Trust’s decision to charge for fertility treatment. He says the Trust did not find out … |
NHS in England | Closed | 9 Jan 2023 |
| P-001768 | Child Maintenance Service Mr N says CMS agreed to put right a complaint about its actions by engaging with him about arrears. He … |
UK Government | Closed | 9 Jan 2023 |
| P-001744 | NHS England Ms L complains about an NHS England decision regarding NHS continuing healthcare for her mother. |
NHS in England | Closed | 9 Jan 2023 |
| P-001734 | Environment Agency Mr R and Mrs B complain the Environment Agency will not reduce its boat registration fee for the four months … |
UK Government | Closed | 6 Jan 2023 |
| P-001737 | Whittington Health NHS Trust Mr Y complains the Whittington Health NHS Trust put a ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) notification on his mother’s … |
NHS in England | Closed | 6 Jan 2023 |
| P-001729 | A practice in the Hertfordshire area Mr H complains the Practice misdiagnosed his father with gallstones, did not refer him to see a cancer specialist under … |
NHS in England | Closed | 6 Jan 2023 |
| P-001761 | A practice in the Cornwall area Miss A complains on behalf of herself and her mother, Mrs A, about the care and treatment the Practice gave … |
NHS in England | Closed | 5 Jan 2023 |
| P-001719 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains the Trust failed to identify and treat an abscess and it did not give her appropriate pain … |
NHS in England | Closed | 5 Jan 2023 |
| P-001704 | A practice in the Cheshire West and Chester area Mr L complains the Practice did not properly monitor his father’s blood pressure for two years and wrongly changed his … |
NHS in England | Partly upheld | 5 Jan 2023 |
| P-001754 | A practice in the Plymouth area Mr A complains the Practice did not investigate his complaint fully and deleted important information he sent. |
NHS in England | Closed | 4 Jan 2023 |
| P-001703 | Information Commissioner Mr O complains the ICO failed to respond to concerns he raised about third party organisations within its agreed timescales. … |
UK Government | Closed | 4 Jan 2023 |
| P-001762 | North Cumbria Integrated Care NHS Foundation Trust Miss L complains the Trust missed opportunities to diagnose her father's coronary artery atherosclerosis between June 2019 and April 2020. … |
NHS in England | Closed | 4 Jan 2023 |
| P-001702 | HM Revenue and Customs Mr O complains HMRC incorrectly offset VAT repayments in 2018/19 to his outstanding liabilities from 2013/14. He says these liabilities … |
UK Government | Closed | 3 Jan 2023 |