Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002008 | Barnsley Hospital NHS Foundation Trust Mrs R complained about substandard care before and during her daughter's birth, citing an avoidable emergency C-section, poor pain management, … |
NHS in England | Closed | 30 May 2023 |
| P-002000 | HM Courts and Tribunals Service Mr R complained HMCTS gave incorrect advice about filing small claims, leading to his application being struck out and court … |
UK Government | Closed | 30 May 2023 |
| P-002009 | A practice in the Buckinghamshire area Dr E complained the Practice failed to offer him a face-to-face appointment three times and did not diagnose a serious … |
NHS in England | Closed | 26 May 2023 |
| P-002002 | University Hospitals Birmingham NHS Foundation Tr… Mr Y complained his mother, Mrs Y, acquired a second infection as an inpatient and staff failed to inform him. … |
NHS in England | Closed | 26 May 2023 |
| P-001987 | Border Force Ms Y complained Border Force failed to update its records regarding a paid NHS debt, leading to her wrongful detention … |
UK Government | Closed | 26 May 2023 |
| P-001992 | Department for Education Mrs G complained the Department for Education (DfE) rejected her apprenticeship funding application as out of time due to an … |
UK Government | Closed | 26 May 2023 |
| P-001994 | East Suffolk and North Essex NHS Foundation Trust Mr U complained a nurse incorrectly advised his uncle, Mr E, that his care would be fully funded, leading Mr … |
NHS in England | Closed | 24 May 2023 |
| P-001986 | Livewell Southwest Mr N complained a doctor did not know him and refused a psychiatrist change. He also complained Livewell Southwest discharged … |
NHS in England | Closed | 24 May 2023 |
| P-001981 | West Hertfordshire Hospitals NHS Trust Mrs U complained her husband contracted COVID-19 at the Trust, leading to a heart attack and death. She also alleged … |
NHS in England | Closed | 23 May 2023 |
| P-001980 | University Hospitals of Derby and Burton NHS Foun… Mr A complained the Trust burned his back during jaw surgery and failed to provide appropriate aftercare, causing prolonged pain … |
NHS in England | Closed | 22 May 2023 |
| P-002005 | East Kent Hospitals University NHS Foundation Tru… Mrs A complained about inadequate oncology and neurology care for Mr A, including incorrectly reported scans, a missed brain tumour … |
NHS in England | Closed | 21 May 2023 |
| P-001990 | Warrington and Halton Hospitals NHS Foundation Tr… Mr A complained the Trust failed to diagnose a hernia between 2019 and 2022, incorrectly diagnosing arthritis. He also alleged … |
NHS in England | Closed | 19 May 2023 |
| P-002010 | London North West University Healthcare NHS Trust Mrs H complained about various aspects of her husband's care, including missed dietary supplements, lack of steroids, missed observations, a … |
NHS in England | Closed | 19 May 2023 |
| P-001988 | Manchester University NHS Foundation Trust Mrs U complained the Trust did not perform timely tests or prescribe recommended antibiotics in the emergency department, incorrectly stating … |
NHS in England | Closed | 19 May 2023 |
| P-001984 | The Princess Alexandra Hospital NHS Trust Mr L complained about limited hospital visits, poor communication, delayed oral thrush diagnosis, inappropriate medication, and inadequate nursing care, including … |
NHS in England | Closed | 19 May 2023 |
| P-001983 | Hampshire Hospitals NHS Foundation Trust Ms C complained about poor communication, forced DNACPR, delayed physiotherapy, incorrect medical statements, abrupt treatment cessation, and inadequate documentation regarding … |
NHS in England | Closed | 18 May 2023 |
| P-001998 | HM Revenue and Customs Mr A complained HMRC provided incorrect information during a 2015 phone call, leading him to spend approximately £8,000 on unnecessary … |
UK Government | Closed | 18 May 2023 |
| P-001996 | Child Maintenance Service Mr B complained the CMS refused his late appeal against a 2018 decision despite health issues causing the delay, and … |
UK Government | Closed | 16 May 2023 |
| P-001979 | Department for Business, Energy and Industrial St… Mr O complained the BEIS consultation on units of measurement was misleading and biased, preventing respondents from clearly expressing a … |
UK Government | Closed | 16 May 2023 |
| P-003817 | The Hillingdon Hospitals NHS Foundation Trust Miss F complained her mother fell out of bed, possibly due to absent bed rails, which Miss F believes led … |
NHS in England | Closed | 16 May 2023 |
| P-002001 | A dental practice in the Lewisham area Ms A complained a dental practice removed the wrong tooth without consent, performed incorrect post-extraction cleaning, punctured her root canal, … |
NHS in England | Closed | 16 May 2023 |
| P-002004 | Sheffield Health and Social Care NHS Foundation T… Mr O complained the Trust failed to treat his suicidal thoughts appropriately, delayed admission for three months, and provided inadequate … |
NHS in England | Closed | 15 May 2023 |
| P-001985 | Moorfields Eye Hospital NHS Foundation Trust Mrs A complained a capsule ruptured during cataract surgery, requiring further treatment and resulting in a standard lens, reduced vision, … |
NHS in England | Closed | 12 May 2023 |
| P-001982 | Warrington and Halton Hospitals NHS Foundation Tr… Mrs U complained her husband contracted COVID-19 at the Trust, leading to a heart attack and death. She also alleged … |
NHS in England | Closed | 5 May 2023 |
| P-001973 | Driver and Vehicle Licensing Agency Mr A complained DVLA lost his V5C logbook and then charged him £25 for a replacement, despite having his new … |
UK Government | Closed | 28 Apr 2023 |