Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001839 | A practice in the Hertfordshire area Mrs I complains the Practice missed an opportunity to diagnose her mother with a perforated colon, peritonitis and sepsis. She … |
NHS in England | Closed | 27 Jan 2023 |
| P-001771 | Priory Group Limited Ms L complains about the care, treatment, diagnosis she received while she was admitted to the Priory Hospital. |
NHS in England | Closed | 26 Jan 2023 |
| P-001764 | Northampton General Hospital NHS Trust Ms A complains the Trust should not have allowed her father to go to the toilet unaccompanied and without his … |
NHS in England | Closed | 26 Jan 2023 |
| P-001760 | St George's University Hospitals NHS Foundation T… Miss B complains the Trust should have allowed her mother, Mrs P, to come home to keep her safe from … |
NHS in England | Closed | 26 Jan 2023 |
| P-001699 | A practice in the Lancashire area Miss B complains the Practice did not check up on her uncle's health, or diagnose his condition, but put it … |
NHS in England | Closed | 26 Jan 2023 |
| P-001739 | A practice in the Worcestershire area Mrs O complains the Practice dismissed concerns about her son's health and the results of a blood test in April … |
NHS in England | Closed | 25 Jan 2023 |
| P-001717 | Avon and Wiltshire Mental Health Partnership NHS … Mr A complains about the Trust's care and treatment of his fiancée, Ms E. He complains about the communication and … |
NHS in England | Partly upheld | 25 Jan 2023 |
| P-001720 | A practice in the Wirral area Mr O complains the Practice gave him wrong information about his test results and about its planned course of treatment. |
NHS in England | Closed | 25 Jan 2023 |
| P-001770 | The Adjudicator's Office Mr L complains the Adjudicator's Office did not consider the evidence he sent to it and that it sided with … |
UK Government | Closed | 24 Jan 2023 |
| P-001711 | NHS England Mrs A complains about NHS England's decision not to hold an Independent Review Panel (IRP) to consider eligibility to Continuing … |
NHS in England | Closed | 24 Jan 2023 |
| P-001698 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust did not manage her mother's iron deficiency anaemia properly. She also complains it did not … |
NHS in England | Partly upheld | 24 Jan 2023 |
| P-001765 | Mid Yorkshire Hospitals NHS Trust Ms G complains the Trust did an MRI scan on 23 March 2017 but missed a meningioma (tumors of the … |
NHS in England | Closed | 20 Jan 2023 |
| P-001766 | Leeds Teaching Hospitals NHS Trust Ms P complains the Trust missed opportunities during antenatal scans to identify that her son had a heart condition. |
NHS in England | Closed | 20 Jan 2023 |
| P-001747 | A practice in the Essex area Miss A complains the Practice wrongly prescribed her with an eye ointment when she had an abscess on her left … |
NHS in England | Partly upheld | 20 Jan 2023 |
| P-001731 | Imperial College Healthcare NHS Trust Mrs A complains the Trust prescribed incorrect medication to her after she had her gall bladder removed. She says this … |
NHS in England | Closed | 20 Jan 2023 |
| P-001763 | University Hospital Southampton NHS Foundation Tr… Mrs H complains about aspects of the Trust's care and treatment given to her late husband, Mr H, from 21 … |
NHS in England | Closed | 19 Jan 2023 |
| P-001748 | Guy's and St Thomas' NHS Foundation Trust Mr I complains the Trust failed to correctly diagnose him and wrongly treated him for a skin condition for 15 … |
NHS in England | Closed | 19 Jan 2023 |
| P-001730 | North West Ambulance Service NHS Trust Mr I complains the North West Ambulance Service misdiagnosed him with pulled muscles and he later discovered he had a … |
NHS in England | Closed | 19 Jan 2023 |
| P-001756 | Oxford University Hospitals NHS Foundation Trust Mr H complains the Trust should have operated on his injuries sooner than it did. Mr H says the two … |
NHS in England | Closed | 17 Jan 2023 |
| P-001724 | Lancashire Teaching Hospitals NHS Foundation Trust Miss X complains a nurse lifted her father’s head and 'shoved' a pillow underneath it knowing he was recovering from … |
NHS in England | Closed | 17 Jan 2023 |
| P-001838 | Suffolk and North East Essex Integrated Care Board Mr O complains the ICB refused to award continuing healthcare funding (CHC) to his wife, Mrs O. He feels that … |
NHS in England | Closed | 16 Jan 2023 |
| P-001738 | A practice in the Gateshead area Miss T complains the Practice failed to investigate lumps in her breasts and to put her on a two-week referral … |
NHS in England | Closed | 16 Jan 2023 |
| P-001752 | A dental practice in the Shropshire area Mrs O complains the Practice failed to complete a root canal correctly. |
NHS in England | Closed | 16 Jan 2023 |
| P-001736 | Integrated Care Northamptonshire Mrs B complains on behalf of her daughter, Miss B, that the ICB refused to fund a specialised bike in … |
NHS in England | Closed | 16 Jan 2023 |
| P-001743 | HM Revenue and Customs Mr M complains HMRC told him he had received an overpayment in the 2009-10 tax year despite him being entitled … |
UK Government | Closed | 13 Jan 2023 |