Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002034 | Integrated Care Northamptonshire The ICB unfairly denied funding for a specialised wheelchair for her daughter, E, who needs it for safe community access. |
NHS in England | Closed | 23 Jun 2023 |
| P-002026 | North West Ambulance Service NHS Trust Paramedics failed to properly assess his father after a fall, focusing on opioid use and missing potential neck/back fractures, limiting … |
NHS in England | Not upheld | 22 Jun 2023 |
| P-002012 | Birmingham Women's and Children's NHS Foundation … The Trust provided inadequate assessments and treatment before her cancer diagnosis, caused a cyst rupture during surgery, and communicated poorly. |
NHS in England | Closed | 22 Jun 2023 |
| P-002022 | mydentist The Practice failed to diagnose an abscess and gum disease, missed a regular check-up, and delayed responding to her complaint. |
NHS in England | Closed | 22 Jun 2023 |
| P-002028 | Southern Health NHS Foundation Trust Her sister was inappropriately discharged, given unsuitable medication, and missed opportunities for readmission, which she believes led to her death. |
NHS in England | Closed | 22 Jun 2023 |
| P-003839 | A practice in the Essex area The Practice repeatedly failed to diagnose his gallstones over two years, leading to a delayed specialist referral, severe pancreatitis, and … |
NHS in England | Closed | 21 Jun 2023 |
| P-002029 | Office of Gas and Electricity Markets Ofgem wrongly demanded repayment of DRHI payments, alleging her fuel wasn't on the approved list, despite her belief its system … |
UK Government | Closed | 19 Jun 2023 |
| P-002053 | A practice in the County Durham area The Practice's ANP failed to urgently refer her for severe post-menopausal menstrual pain and bleeding, causing delayed treatment and distress. |
NHS in England | Closed | 18 Jun 2023 |
| P-002015 | Department for Work and Pensions Mr W complained DWP failed to inform him that claiming Universal Credit would automatically stop his Working Tax Credit, causing … |
UK Government | Closed | 16 Jun 2023 |
| P-002054 | Hampshire Hospitals NHS Foundation Trust Her father received inadequate care and dignity during his hospital stay, which she believes led to his avoidable death, causing … |
NHS in England | Closed | 16 Jun 2023 |
| P-002057 | United Lincolnshire Hospitals NHS Trust Ms A alleged the Trust dismissed and misdiagnosed her medical symptoms across three years due to previous mental health issues, … |
NHS in England | Closed | 15 Jun 2023 |
| P-002016 | University Hospitals Sussex NHS Foundation Trust Mrs R complained her son was wrongly charged for NHS treatment without notification and that the Trust's explanation about charges … |
NHS in England | Closed | 15 Jun 2023 |
| P-002039 | A practice in the Harrow area Miss A complained a GP wrongly diagnosed her knee injury and refused discussion, and a phlebotomist did not listen during … |
NHS in England | Closed | 14 Jun 2023 |
| P-002038 | Nottingham University Hospitals NHS Trust Mrs B complained the Trust could not loosen her gastric band, failed to transfer her, and then denied her patient … |
NHS in England | Closed | 12 Jun 2023 |
| P-002051 | Barking, Havering and Redbridge University Hospit… Ms A complained about delays in blood tests and a CT scan for her father, which she believes led to … |
NHS in England | Closed | 9 Jun 2023 |
| P-002035 | Barts Health NHS Trust Miss W complained about the Trust's care for her deaf sister during brain surgery, citing no care plan, lack of … |
NHS in England | Closed | 7 Jun 2023 |
| P-003852 | A practice in the Halton area Mr F complained about poor care from two GP practices and a cancelled specialist appointment, leading to a significant decline … |
NHS in England | Closed | 7 Jun 2023 |
| P-002037 | East London NHS Foundation Trust Dr L complained a Trust doctor failed to identify correct medication/dosage, discuss alternatives, explain side effects, or approve external requests, … |
NHS in England | Closed | 6 Jun 2023 |
| P-002055 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs A complained the Trust failed to identify her mother as a falls risk and left her bed rail down, … |
NHS in England | Closed | 5 Jun 2023 |
| P-001991 | East Kent Hospitals University NHS Foundation Tru… Mrs O complained the Trust wrongly refused to admit her husband to ED multiple times for leg pain due to … |
NHS in England | Closed | 31 May 2023 |
| P-002003 | HM Courts and Tribunals Service Mrs G complained HMCTS improperly granted 'Help With Fees' to a third party without considering her evidence, and about poor … |
UK Government | Closed | 31 May 2023 |
| P-001997 | University Hospitals Sussex NHS Foundation Trust Mrs R complained about two postponements of emergency appendectomy surgery, resulting in open surgery, and an inadequate discharge report and … |
NHS in England | Closed | 31 May 2023 |
| P-001993 | A practice in the Tower Hamlets area Miss I complained a GP made rude, personal comments about her weight and questioned her child's ethnicity during a post-natal … |
NHS in England | Closed | 31 May 2023 |
| P-001995 | Leeds and York Partnership NHS Foundation Trust Miss O complained Trust staff failed their duty of care by releasing her when mentally unwell, not supporting her after … |
NHS in England | Closed | 31 May 2023 |
| P-001999 | NHS England Mrs A complained NHS England's IRP wrongly upheld a decision that her mother was ineligible for Continuing Healthcare, without properly … |
NHS in England | Closed | 31 May 2023 |