Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002013 | Bedfordshire Hospitals NHS Foundation Trust Mrs C complained the Trust discharged Mr J while he was clinically dehydrated and immobile, leading to distress and readmission. … |
NHS in England | Partly upheld | 30 Jun 2023 |
| P-002052 | County Durham and Darlington NHS Foundation Trust Mr I complained the Trust delayed his mother's hip surgery, discussed risks without family present, restricted visits, and notified him … |
NHS in England | Closed | 30 Jun 2023 |
| P-003894 | The Royal Wolverhampton NHS Trust Mr R complained about inaccurate cancer recording, delayed diagnosis and poor care for his late wife, poor complaint handling, and … |
NHS in England | Closed | 30 Jun 2023 |
| P-002023 | London North West University Healthcare NHS Trust Ms T complained the Trust performed cervix surgery incorrectly, causing heavy bleeding, and prescribed an antibiotic (clindamycin) to which she … |
NHS in England | Closed | 30 Jun 2023 |
| P-003851 | A practice in the Birmingham area Miss T complained a practice misdiagnosed her with IBS instead of a hernia, delayed surgery, and failed to diagnose another … |
NHS in England | Closed | 30 Jun 2023 |
| P-002018 | Norfolk and Norwich University Hospitals NHS Foun… Dr O complained the Trust failed to act on increased paraprotein levels for Mrs A and did not refer her … |
NHS in England | Upheld | 30 Jun 2023 |
| P-002056 | A dental practice in the Croydon area Mrs O complained a dental practice provided misleading information before treatment, resulting in tooth loss, ongoing discomfort, and psychological damage. |
NHS in England | Closed | 30 Jun 2023 |
| P-002043 | Cambridgeshire and Peterborough Integrated Care S… Miss T complained the ICS denied her IVF treatment, ignoring its own policy by considering her partner's medical history, and … |
NHS in England | Closed | 30 Jun 2023 |
| P-002033 | A practice in the Leeds area Mrs B complained the Practice failed to refer her to gynaecology for a prolapse in 2018, despite a GP promising … |
NHS in England | Closed | 29 Jun 2023 |
| P-002024 | A dental practice in the Kensington and Chelsea a… Ms A complained her dentist failed to diagnose acid erosion, provided improper treatment, and was late. She also alleged refusal … |
NHS in England | Closed | 29 Jun 2023 |
| P-002040 | North Central London Integrated Care Board Care Fee Recovery complained about the interest rate paid on retrospectively funded continuing healthcare fees for Mrs T and a … |
NHS in England | Closed | 29 Jun 2023 |
| P-002036 | HM Revenue and Customs Mr Y complained HMRC wrongly decided he underpaid income tax for two tax years and took an excessively long time … |
UK Government | Closed | 29 Jun 2023 |
| P-002017 | University Hospitals Birmingham NHS Foundation Tr… Mrs K complained about inadequate non-surgical treatment for wrist fractures, premature cast removal, ineffective physiotherapy, and incorrect recording of her … |
NHS in England | Partly upheld | 29 Jun 2023 |
| P-002025 | A practice in the Barnet area Mrs H complained the Practice overprescribed blood pressure medication without review, refused cardiac monitoring, and failed to provide a fitness … |
NHS in England | Closed | 29 Jun 2023 |
| P-002042 | University Hospitals Coventry and Warwickshire NH… Mrs F complained about poor nursing care for Mrs C, including inadequate hydration, nutrition, and personal care. She also alleged … |
NHS in England | Closed | 28 Jun 2023 |
| P-002014 | Student Loans Company Mr A complained the SLC unfairly removed him from the Repayment of Teacher Loans scheme for an alleged unreported change … |
UK Government | Closed | 28 Jun 2023 |
| P-002021 | Office for Standards in Education, Children's Ser… Mr O complained Ofsted wrongly initially rejected his accreditation application, causing a five-month delay, inconvenience, and lost income before it … |
UK Government | Closed | 28 Jun 2023 |
| P-002032 | Great Western Hospitals NHS Foundation Trust Miss A complained about an incorrect diagnosis, rude staff, medication errors, issues with surgery decisions, security intervention, and other significant … |
NHS in England | Closed | 28 Jun 2023 |
| P-002031 | North East Ambulance Service NHS Foundation Trust Paramedics moved her husband to an ambulance undignifiedly and unsafely, causing distress and potentially impacting his later hospital admission and … |
NHS in England | Closed | 27 Jun 2023 |
| P-002030 | Somerset NHS Foundation Trust Mrs E complained her father was not admitted under the Mental Health Act and that the Trust pressured her family … |
NHS in England | Closed | 27 Jun 2023 |
| P-002019 | Driver and Vehicle Licensing Agency DVLA wrongly revoked his driving licence after a fainting fit and then delayed processing its reinstatement and handling his complaint. |
UK Government | Closed | 27 Jun 2023 |
| P-002046 | Leeds Teaching Hospitals NHS Trust The Trust refused corrective surgery and conducted a prior surgical procedure negligently, causing pain, discomfort, and affecting her confidence. |
NHS in England | Closed | 26 Jun 2023 |
| P-002020 | HM Revenue and Customs HMRC wrongly denied Mr R a SEISS grant due to a genuine error on his tax return, causing financial hardship. |
UK Government | Closed | 26 Jun 2023 |
| P-002044 | Kettering General Hospital NHS Foundation Trust The Trust wrongly removed her 12-year-old brain injury diagnosis, affecting her mental health and ability to receive treatment, and mishandled … |
NHS in England | Closed | 23 Jun 2023 |
| P-002047 | Northumbria Healthcare NHS Foundation Trust The Trust did not accurately autopsy her father's body, causing anxiety about organ mix-up and exacerbating her grief. |
NHS in England | Closed | 23 Jun 2023 |