Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001706 | Department for Work and Pensions Mr U complains DWP wrongly applied sanctions to his universal credit claim and that staff were rude to him during … |
UK Government | Closed | 31 Jan 2023 |
| P-001847 | Department for Work and Pensions Mr R complains DWP incorrectly refused to reimburse legal fees he paid in pursuing a Judicial Review (JR). He also … |
UK Government | Closed | 31 Jan 2023 |
| P-001707 | Department for Work and Pensions Mr B complains DWP incorrectly said a payment it made to him in June 2020 was an overpayment, and then … |
UK Government | Closed | 31 Jan 2023 |
| P-001721 | HM Revenue and Customs Mr and Mrs H complain that HMRC wrongly started an investigation into their tax affairs as it suspected fraud. They … |
UK Government | Not upheld | 31 Jan 2023 |
| P-001723 | Lancashire and South Cumbria NHS Foundation Trust Mrs E complains the Trust failed to complete an epidural in February 2020 which led to long term nerve damage. … |
NHS in England | Closed | 31 Jan 2023 |
| P-001735 | Guy's and St Thomas' NHS Foundation Trust Ms R complains the Trust failed to consider her family history when assessing her risk of breast cancer and did … |
NHS in England | Closed | 31 Jan 2023 |
| P-001714 | NHS England Mrs A complains about NHSE’s Independent Review Panel (IRP). On 30 June 2020, the IRP upheld the CCG’s decision that … |
NHS in England | Closed | 31 Jan 2023 |
| P-001726 | East Sussex Healthcare NHS Trust Mr A complains about how the Trust treated his wife's cancer. He says it did not investigate her symptoms or … |
NHS in England | Closed | 31 Jan 2023 |
| P-001757 | A practice in the Tower Hamlets area Ms G complains the Practice misdiagnosed her hearing loss and did not treat it as a medical emergency. |
NHS in England | Closed | 31 Jan 2023 |
| P-001745 | Royal Berkshire NHS Foundation Trust Mrs U says the Trust did not provide reasonable adjustments to support her autistic daughter to attend hospital. Mrs U … |
NHS in England | Closed | 31 Jan 2023 |
| P-001750 | East Suffolk and North Essex NHS Foundation Trust Mrs C complains the Trust did not include her father's manual handling or exercise needs in the discharge summary or … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001708 | South East London Integrated Care Board Mr O complains the ICB refused to agree to prescribe fentanyl lozenges to help him manage his ongoing back pain. |
NHS in England | Closed | 31 Jan 2023 |
| P-001741 | Portsmouth Hospitals NHS Trust Mrs C explains she was just under five months pregnant and had regular cramp-like pain in her lower abdomen. She … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001753 | King's College Hospital NHS Foundation Trust Mr E complains the Trust did not take a urine test before his cystoscopy procedure in August 2020. |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001725 | Kent Community Health NHS Foundation Trust Mrs D complains about the care community nurses gave to her mother. She complains about the way they monitored and … |
NHS in England | Not upheld | 30 Jan 2023 |
| P-001843 | The Hillingdon Hospitals NHS Foundation Trust Miss I complains the Trust did not treat her fractured arm properly or arrange the right care. |
NHS in England | Closed | 30 Jan 2023 |
| P-001713 | Liverpool University Hospitals NHS Foundation Tru… Mrs U complains the Trust delayed treating her husband, did not involve the family in decisions about care and it … |
NHS in England | Partly upheld | 30 Jan 2023 |
| P-001728 | A practice in the Liverpool area Mrs H complains the Practice misdiagnosed her mother with plantar fasciitis, offered inappropriate treatment for her pain and refused to … |
NHS in England | Closed | 30 Jan 2023 |
| P-001705 | Driver and Vehicle Licensing Agency Mr A complains that DVLA took too long to change the address on his driving licence. |
UK Government | Closed | 30 Jan 2023 |
| P-001700 | University Hospitals Birmingham NHS Foundation Tr… Miss I complains the Trust did not take her endometriosis seriously. She also complains she had to chase the Trust … |
NHS in England | Closed | 30 Jan 2023 |
| P-001749 | HM Revenue and Customs Ms I complains that HMRC refused to consider evidence she provided in January 2020 that proved her children were living … |
UK Government | Closed | 30 Jan 2023 |
| P-001839 | A practice in the Hertfordshire area Mrs I complains the Practice missed an opportunity to diagnose her mother with a perforated colon, peritonitis and sepsis. She … |
NHS in England | Closed | 27 Jan 2023 |
| P-001767 | The Dudley Group NHS Foundation Trust Mrs O complains the Trust lost two of her mother's necklaces while she was in its care. |
NHS in England | Closed | 27 Jan 2023 |
| P-001712 | NHS England Mrs A complains about the decision NHS England reached when considering her late mother's eligibility for NHS continuing healthcare (CHC) … |
NHS in England | Closed | 27 Jan 2023 |
| P-001727 | Frimley Health NHS Foundation Trust Mrs L complains about the Trust's treatment and care of her husband. She also complains about its lack of advice, … |
NHS in England | Upheld | 27 Jan 2023 |