Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001797 | East Midlands Ambulance Service NHS Trust Mrs R complains the Trust failed to send an ambulance after she fell and broke her leg. |
NHS in England | Closed | 14 Feb 2023 |
| P-001848 | Royal National Orthopaedic Hospital NHS Trust Mr R complains the Trust did not do a surgical procedure on his foot properly. He also complains it did … |
NHS in England | Closed | 14 Feb 2023 |
| P-001784 | HM Revenue and Customs Ms N complains HMRC wrongly decided she was not entitled to the tax credits she had been getting. She also … |
UK Government | Closed | 10 Feb 2023 |
| P-001813 | NHS England Mrs O complains about the decision made by NHS England's Independent Review Panel (IRP) that her mother was not eligible … |
NHS in England | Closed | 10 Feb 2023 |
| P-001799 | HM Courts & Tribunals Service Mr A complains HM Courts and Tribunals Service were wrong to enforce a maintenance order that was started in another … |
UK Government | Partly upheld | 9 Feb 2023 |
| P-001798 | Bolton NHS Foundation Trust Miss I complains about her mother’s nutritional and nursing care, a lack of safeguarding leading to an assault by another … |
NHS in England | Closed | 9 Feb 2023 |
| P-001808 | HM Revenue and Customs Mr M complains HM Revenue and Customs started to tax him on his Invalidity Benefit in 2019 although it wrote … |
UK Government | Closed | 8 Feb 2023 |
| P-001780 | A practice in the Hampshire area Miss N complains the Practice failed to identify her pregnancy and instead gave her antibiotics for a possible pelvic inflammatory … |
NHS in England | Closed | 8 Feb 2023 |
| P-001785 | County Durham and Darlington NHS Foundation Trust Mr A complains the Trust discharged him too soon and failed to diagnose his heart failure. He also complains about … |
NHS in England | Closed | 8 Feb 2023 |
| P-001812 | A care home in the Sunderland area Mrs R complains the home did not give her father good continence and personal care between April and May 2021. |
NHS in England | Closed | 7 Feb 2023 |
| P-001792 | HM Revenue & Customs Mr I complains about HMRC's actions when dealing with a tax debt. |
UK Government | Not upheld | 7 Feb 2023 |
| P-001851 | University Hospitals of Northamptonshire NHS Group Miss A complains about the orthodontic care the Trust gave to her daughter between 2018 and 2020. |
NHS in England | Closed | 6 Feb 2023 |
| P-001810 | FCMS Mrs A complains FCMS missed symptoms of appendicitis and diagnosed her with gastroenteritis and dehydration instead. |
NHS in England | Closed | 6 Feb 2023 |
| P-001790 | Shrewsbury and Telford Hospital NHS Trust Mrs R complains about the care her sister received from the Trust. Mrs R is unhappy that the Trust downgraded … |
NHS in England | Closed | 6 Feb 2023 |
| P-001817 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust did operations to correct reflux that went wrong. |
NHS in England | Closed | 6 Feb 2023 |
| P-001774 | A practice in the Staffordshire area Mr E complains the Practice did not correctly diagnose his wife's symptoms or give the right treatment. He also complains … |
NHS in England | Closed | 3 Feb 2023 |
| P-001823 | Imperial College Healthcare NHS Trust Mrs A complains the Trust did two endoscopy procedures that were not needed. |
NHS in England | Closed | 2 Feb 2023 |
| P-001793 | A practice in the Warrington area Mr A complains the Practice failed to give him a fit note he needed for his Universal Credit claim. Mr … |
NHS in England | Closed | 2 Feb 2023 |
| P-001776 | HM Revenue and Customs Mr X complains HMRC declined his claim for tax relief for the 2017-18 tax year, despite HMRC not sending the … |
UK Government | Closed | 2 Feb 2023 |
| P-001827 | Liverpool University Hospitals NHS Foundation Tru… Ms A complains the Trust prescribed her mother with medication without explaining the risks. She also says it did not … |
NHS in England | Closed | 1 Feb 2023 |
| P-001773 | NHS England Rev R complains about NHS England upholding the decision that his mother was not eligible for Continuing Healthcare (CHC) funding. |
NHS in England | Closed | 31 Jan 2023 |
| P-001715 | County Durham and Darlington NHS Foundation Trust Mrs O complains about the Trust's care and treatment when she had laparoscopic (keyhole) surgery. |
NHS in England | Upheld | 31 Jan 2023 |
| P-001746 | United Lincolnshire Hospitals NHS Trust Mrs I complains the Trust discharged her son without providing rehabilitation treatment after his accident. |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001758 | Calderdale and Huddersfield NHS Foundation Trust Mrs E complains the Trust delayed her father's treatment and did not manage his medication properly before surgery. She also … |
NHS in England | Closed | 31 Jan 2023 |
| P-001757 | A practice in the Tower Hamlets area Ms G complains the Practice misdiagnosed her hearing loss and did not treat it as a medical emergency. |
NHS in England | Closed | 31 Jan 2023 |