Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003856 | A practice in the York area Mr S complained the Practice failed to properly treat his wife's cyst, did not see her face-to-face, over-prescribed pain medication, … |
NHS in England | Closed | 25 Jul 2023 |
| P-003854 | A dental practice in the Bromley area Mr E complained a hygienist appointment led to a cracked wisdom tooth, the Practice gave incorrect information about removal, and … |
NHS in England | Closed | 24 Jul 2023 |
| P-003901 | North Middlesex University Hospital NHS Trust Mr A complained the Trust caused his mother's unexpected death on 6 April 2021 by giving her three different medications. … |
NHS in England | Closed | 21 Jul 2023 |
| P-003887 | Department for Work and Pensions Mr and Dr A complained DWP did not adequately support them with Carer’s Allowance, Attendance Allowance, and Support for Mortgage … |
UK Government | Closed | 21 Jul 2023 |
| P-003884 | King's College Hospital NHS Foundation Trust Miss A complained about the Trust's care for her brother, alleging he wasn't cared for correctly before sepsis and wasn't … |
NHS in England | Closed | 21 Jul 2023 |
| P-003908 | Epsom and St Helier University Hospitals NHS Trust Dr U complained a Trust nurse gave misleading information about her son, failed to update records with dietician letters, and … |
NHS in England | Closed | 20 Jul 2023 |
| P-003882 | A practice in the Bournemouth area Mrs A complained the Practice and Trust refused bariatric, hip, and knee surgery, and failed to provide a suitable treatment … |
NHS in England | Closed | 20 Jul 2023 |
| P-003883 | Home Office Mr C complained the Home Office wrongly denied him Windrush Compensation and the Adjudicator upheld this decision. He felt his … |
UK Government | Closed | 20 Jul 2023 |
| P-003886 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complained the Trust did not provide adequate pain relief or stop a hysteroscopy when it became too painful, … |
NHS in England | Closed | 19 Jul 2023 |
| P-003892 | Walsall Healthcare NHS Trust Mr F complained the Trust discriminated against him by moving him last on a surgery list due to his HIV … |
NHS in England | Upheld | 19 Jul 2023 |
| P-003853 | A practice in the Sandwell area Mr S complained the Practice failed its duty of care after his father's fall. A receptionist reportedly offered no advice … |
NHS in England | Closed | 18 Jul 2023 |
| P-003888 | A care home in the Lincolnshire area Mr A complained about poor hygiene, inadequate feeding, unsuitable facilities, discrimination, and lack of consultation regarding his wife's care at … |
NHS in England | Closed | 17 Jul 2023 |
| P-003865 | Portsmouth Primary Care Alliance Ltd Miss G complained the Practice and PPCA failed to correctly test for and treat her grandfather's urinary tract infection, leading … |
NHS in England | Closed | 14 Jul 2023 |
| P-003828 | Child Maintenance Service Mr I complained the CMS unfairly claimed maintenance from him while unemployed and charged extra for collection, despite direct payments, … |
UK Government | Closed | 13 Jul 2023 |
| P-003907 | Guy's and St Thomas' NHS Foundation Trust Mr L complained the Trust failed to fully investigate his son's symptoms, discharged him without diagnosis, and blamed Mr L … |
NHS in England | Closed | 13 Jul 2023 |
| P-003834 | Northern Care Alliance NHS Foundation Trust Mr A complained about the Trust's care for his swollen elbow, alleging incorrect medical care, unprofessional consultant behaviour, missed blood … |
NHS in England | Closed | 13 Jul 2023 |
| P-003904 | A practice in the Nottinghamshire area Dr O complained the Practice missed two opportunities to take a blood sample to investigate high blood pressure symptoms, leading … |
NHS in England | Closed | 11 Jul 2023 |
| P-002105 | Bedfordshire Hospitals NHS Foundation Trust Miss H complained the Trust refused gastric sleeve surgery due to mental health issues without consulting her local team, and … |
NHS in England | Closed | 9 Jul 2023 |
| P-003847 | HM Revenue and Customs Mr A complained HMRC unfairly declined his SEISS access in 2021, claiming a "computer glitch" caused his tax return's late … |
UK Government | Closed | 6 Jul 2023 |
| P-003891 | West Suffolk NHS Foundation Trust Miss A complained the Trust delayed recognising her mother's dairy intolerance, mismanaged pain, missed a bruised arm, and wrongly put … |
NHS in England | Closed | 6 Jul 2023 |
| P-003905 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr O complained the Trust denied him 'Step Four' mental health therapy since 2019, ignored GP requests, and added six … |
NHS in England | Closed | 5 Jul 2023 |
| P-002104 | A practice in the City of Brighton and Hove area Ms B complained the Practice failed to inform her about low AMH levels during fertility assessments in 2020-2021, causing distress … |
NHS in England | Closed | 4 Jul 2023 |
| P-002106 | Circle Health Group Mr N complained the Group failed to properly prepare for lipoma removal surgery, leading to an abandoned procedure, same-day discharge … |
NHS in England | Closed | 4 Jul 2023 |
| P-003837 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A complained a Trust therapist failed to follow PTSD treatment guidelines, was often late, and the Trust handled his … |
NHS in England | Closed | 3 Jul 2023 |
| P-002045 | Royal Free London NHS Foundation Trust Mr O complained that a Trust removed four teeth but left two infected roots, causing ongoing oral and general health … |
NHS in England | Closed | 30 Jun 2023 |